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ABOUT Sytner Harold Wood

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Fly fishing and freestyle rap battles

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very friendly and always kept us up to date

Service
Being kept up to date is a piece of feedback we get very regularly so we try hard to meet the expectations of our customers, I'm pleased that you had a good experience. We appreciate your business.

10 /10

Service
I'll take that feedback - thank you!

The car was brought in to have the front brakes replaced and when I came in to pick it up I was told the service guys had replaced the rear brakes (pads and discs) as well! The rears (discs and pads) had only been replaced 6 months ago.

Service

Friendly and helpful

Service
Thank you! we appreciate your kind words.

Satisfied with the service but again the price could be reduced.

Service
Thank you for your feedback, we appreciate your time in giving it. I would say that we don’t set out to be the cheapest but we do try to be the best that we can be. That does include offering the best value all things considered. Our Technicians are all manufacturer trained and attend very regular new model and technologies updates which enables them to identify and resolve things quickly and efficiently. Thanks for your business.

An easy and pleasant experience from start (booking in) to finish (including pick up and drop off). And my car came back gleaming!

Service
Thanks for taking the time to give us your feedback, we appreciate your business.

As above no issues to advise of, pleasant service was provided by the team.

Service
I'm pleased to read that you had a good visit. Thanks for your feedback and your continued business

Friendly staff, nice waiting area and well looked after.

Service
Waiting needn't be a chore, as you say we have a pleasant waiting area with good WiFi and tea/coffee so not a bad place to either catch up on a bit of work or relax while we work on your car for an hour or two. Thanks for your feedback and your business.

I was kept abreast of the progress. Amy was helpful. We had an issue with the front parking sensor but this was resolved in a reasonable manner.

Service
Thanks for your feedback, I was pleased to read that Amy kept you updated with progress and that we were able to resolve any issues. Thanks for your business.

Very efficient and quality of service

Service
Thank you, our drive-through service is very efficient and is very popular with our customers, I'm pleased to read you found the experience convenient.

In couple of hors received the message from adviser showing the condition of the tyres. He kept me informed when the car will be ready.

Service
The video health check we send is very popular with our customers, it's really useful to be able to see for yourself what's required and it helps build trust. Thanks for your feedback and your business.

Picked up on a important repair that was needed

Service
I'm pleased to read that the health check we completed was helpful in identifying a problem before it became more serious. Thanks for your feedback and your business.

Service advisor was very friendly and professional. My car was returned on time and cleaned inside & out.

Service
Service advisor was very friendly and professional. My car was returned on time and cleaned inside & out.

Very friendly and welcoming staff

Service
Thank you, I'm happy to accept that feedback!

Efficient service staff and no delays.

Service
We do our best - thanks for your comments and your business.

Plus: it was less expensive that I expected. Minus: it took longer.

Service
Thanks for your feedback, we carried out quite a few operations on the car from MOT, through and end of warranty check to an MOT so it had quite a thorough check over - I'm pleased it cost less than you expected! We are grateful for your business.

Very helpful

Service
I'm pleased to read your feedback, thanks for your business.

Fully dealt with and within time

Service
Our while you wait (we call them Fast Lane) appointments are a good solution to regular maintenance, we have a comfortable place to wait with good Wi-Fi and good coffee, for up to two hours work it's a good option. Thanks for your business and your feedback.

Just all round, the treatment i received was impeccable. 5 star all the way.The fact that i was a week early and they still fit me in made my day.

Service
Thanks for your nice comments - we can often manage walk-in appointments when the work is routine, it's fault finding work which can take longer - I'm pleased we able to accommodate. We appreciate your business.

The service centre staff were brilliant, making sure I was completely satisfied working hard to meet my needs and expectations.

Service
Thank you - we appreciate your kind words.

Because of the excellent service

Service
Thank you! we are grateful for the feedback.

Service advisor was exceptional so much I remember his name (Tomas I think). I received calls to remind me of the appointment and after dropping of the car, I received calls to update me and once car was ready I received a call to come and collect.

Service
Keeping our customers updated is a topic that comes up time and time again in our surveys so I'm pleased to read that Tomasz did a good job in this respect. Thanks for your business and your feedback.

Carried out in the way I expected bearing in mind the cost

Service
We aim to provide a premium experience so it was good to read we met your expectations. Thanks for your business, we appreciate your feedback.

Rebecca and Tom were very friendly, professional explained everything clearly, even though my coutesy car was booked wrongly, I requested auto and was booked a manual, Tom quickly said I could have his it is ready to go

Service
Thanks for your kind words about Rebecca and Tom, I'm pleased to read that when faced with a challenge Tom dealt with it quickly and that you weren't inconvenienced. We appreciate your business.

Completely satisfied. The staff were very friendly, welcoming & attended to me immediately. I've been looked after by Ms Hanna Sellers, she sort out the problem at once. The staff at the garage too were so friendly and very quick in doing their job

Service
Thank you for your feedback and your business - we appreciate it.

Again, the service given by your staff was very good.

Service
Thank you - we appreciate the kind words.

I was explained everything in details

Service
Doing our best to ensure our customers have had what we are going to do explained clearly is an important part of what we do. Sometimes it's easier than others, depending on the complexity of the work but I'm pleased to read that you were happy with what we did for you.

Would have been completely but I am not sure the sqeekey brake noise I mentioned when I came in was checked as I am still getting it . Not the end of the world as it’s only mainly when I first use the vehicle.

Service
We appreciate your feedback. Urban driving can be challenging to keep brake squeal at bay but I'm pleased to read that it's improved. Thanks for your business.

I was really impressed with the service given and very pleased with the way the problem with my adaptive lights was solved and dealt with by the way of a goodwill gesture as it was out of warranty. Please pass my thanks to Becky and Tom Tanner also.

Service
Thanks for your kind words about Becca and Tom, they'll appreciate the feedback. We always do our best on behalf of our customers where we think we can help with warranty matters. Thanks for choosing Sytner Harold Wood to maintain your BMW.

Excellent Customer service , work carried out in an efficient and timely manner

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

The monitoring of the car whilst in the service is varied and in stages and the stages are advised and the condition of the car is advised and the work being done is advised and any if additional work is recommended then it is necessary.

Service
Customer feedback consistently tells us that keeping you up to date with progress is essential to you being satisfied with what we do. Thanks for your feedback, we appreciate your business.

Very professional

Service
Thank you!

Rebecca was very helpful and alleviated the stress experienced as a result of my car breaking down.

Service
It's never a good thing when your car breaks down, I'm pleased though that Rebecca improved things by the way she managed the situation for you using her experience to get you to the best conclusion. Thanks for your feedback.

Very professional service and video footage of inspection

Service
The videos we send of the safety check we perform on your car are very popular, I'm pleased you thought it was useful. Thanks for your feedback.

Perfect, friendly service from the lady who looked after me

Service
Thanks for your business and your feedback, we appreciate you taking the time to let us know how we did.

Service team and management very good and responsive also kept me informed thought out the process.

Service
Thanks for taking the time to give us your feedback, keeping our customers informed is a comment that comes up time and time again in surveys so we understand how important this is - Thanks for your business.

Happy with the experience, appointment was on time, details were explained well, friendly staff , good customer service

Service
Glad to hear your visit went well. Thank you for your custom.

They were great. They even offered to fix the exhaust issue if it keeps on, which was great as they didn't fit it.

Service
Its good to hear the team exceeded your expectations, we are always happy to help.

Friendly staff, service was quick and I was kept up to date.

Service
Thank you for the positive feedback, Rebecca will be very happy with your comments.

I was able to work from the showroom in comfort whilst my car was dealt with.

Service
Brilliant, glad to hear you took advantage of the free Wifi and comfortable seating available in our waiting area. Thank you for filling in the survey.

Fair assessment

Service
Thank you for your positive feedback.

Everything done to my satisfaction

Service
Glad to hear it, thanks for taking the time to share this.

A pleasant customer experience, comfortable, convenient and efficient. Start are polite, courteous and helpful.

Service
Thank you for your continued business, its much appreciated.

It was a good experience

Service
Thank you for your feedback.

Very satisfied this time, been partly satisfied in the past

Service
I am glad to hear we have met your expectations this visit, thank you for choosing Sytner Harold Wood.

Very good service provided.

Service
It is good to hear you feel that way about your visit to us. Thank you.

Very helpful staff

Service
Thank you for taking the time to fill in our survey and for your top marks given.

Always welcoming, polite and willing to answer questions

Service
Thank you for your positive feedback.

They could not do more for me from the time I arrived to the time I left . They explained what was to b done and sent me a video of the examination of my car.

Service
Great, it sounds like we ticked every box, exactly what we aim to do on every visit to us. Thank you for filling out the survey.

I liked that I was sent a video showing me the wear on my tires and on my brake pads

Service
Our 'health check' videos are popular with our customers, it's not a side of your car that you are ever likely to see so most people find it interesting and useful when trying to understand the need to replace wearing components - it makes it much easier when you can see for yourself. Thanks for taking the time to give us your feedback, we appreciate your business.

Very organised, very helpful staff

Service
We're always looking at the way we operate and looking for opportunities to improve, at its best we are very organised, being that 100% of the time is what we strive to do. Thanks for your business.

Done on time with constant updates

Service
Our team work hard to keep their customers updated on the progress of their cars, we find it reassures and improves the experience significantly. Thanks for your business.

Great customer experience and slick process, great service.

Service
We're particularly conscious that between 7 am and 9 am our customers are often on their way to work so we increase our staffing levels in the drive through reception to keep things flowing smoothly - and it works. I'm pleased that you noticed! Thanks for your business.

Was always updated on the progress of the car

Service
We find that keeping our customers updated is the thing they comment on time and time again. We'll keep doing it then! Thanks for your business.

Very helpful staff, work carried out very efficiently

Service
I'm glad to read that you were happy with your recent visit, thanks for letting us know how we did. We appreciate your continued business.

They were able to identify faults on the car not previously detected by different garages and rectified the in a timely manner

Service
Thanks for your feedback. Only BMW Authorised Repairers have BMW's own diagnostic equipment which means that some generic diagnostic equipment isn't able to identify and resolve problems. I'm pleased that we were able to resolve things for you in a timely manner. Thanks for your business.

I haven't had excellent service like this before from sytner my last experience when ordering and taking delivery of the car in December 16 was the worst I have ever experienced

Service
Thanks for your feedback - I'm pleased to read that we've redeemed ourselves. We appreciate your business.

Excellent

Service
Thank you!

The vehicle was dirty when we originally came to pick it up due to it being left out in the courtyard. Leah however arranged for it to be cleaned again which we were really happy with

Service
We aren't able to store all the cars we have undercover so sometimes we need to re-wash a car where you haven't been able to collect it when it was completed. I'm pleased that the re-clean was quick and well done. Thanks for your business.

Friendly staff. Quick efficient and easy to use station drop-off and pick up service.Only negative was delay in waiting for part.

Service
Thanks for taking the time to give us your feedback. We sometimes encounter parts delays when a part isn't a wear and tear item and has a low instance of failure, unfortunately this was the situation in your case. Thanks for your patience, we appreciate your business.

Issue promptly resolved

Service
Thanks for the feedback, we appreciate your continued business.

Can’t fault the service

Service
Thanks for letting us know how we did, Rebecca will appreciate your kind words.

Overall the service was good,main point for me, which was disappointing, was the wait time in making the booking for service. 3 weeks to wait for a service when a hire car is not required is way too lengthy. However the customer service team did acc

Service
Thanks for your feedback about the waiting time for a booking. We have recently recruited two additional technicians which has allowed us to see more cars and bring down our lead time, this is a focus for us so you can expect this to improve. Thanks for your patience.

MOT was done without and problems

Service
I was pleased to read that you had a straightforward visit, we aim to keep things simple, friendly and efficient. Thanks for your continued business.

As usual, greeted with a smile by Hollie Langsworthy, offered a drink and magazine whilst I waited and fixed my ashtray during the service.

Service
I'm pleased to read that you had a good visit and that we were able to fix the problem with your ashtray whilst you waited. Often this works really well for the shorter jobs and is less hassle than leaving the car with us. Thanks for your continued business and kind words about Hollie.

excellent service

Service
Thank you!

Very helpful with booking my car in for service especially as I had to change the date on several occasions. The car was ready when arranged & I was kept informed as to progress along the way. The car was returned in immaculate condition!

Service
Thanks for your feedback, our bookings team will appreciate the kind words. We read all the feedback we get and we find your comments about being kept informed keep coming up so this is something we try to focus on. Thanks for your business.

Gemma who dealt with my car was fantastic always keeping me informed

Service
Thanks for the positive feedback, we do our best to keep our customers informed whilst their car is with us so I was pleased to read that you felt we did well in this. We appreciate your business.

The associate Emma Jolly was very informative and thorough with me and spoke to me at length creating a rapport that was nice.

Service
Thanks for your kind words about Emma, she'll appreciate the feedback. We focus on trying to build a friendly rapport with our customers as we find it helps us to deliver a better experience. Thanks for choosing Sytner Harold Wood to maintain your BMW.

I am thinking that on the second occasion they have thought that the easiest thing to do would be change the tires and just charge me.

Service
We identified that both your nearside tyres were punctured, perhaps damaged as a result of a pothole. Unfortunately, the only safe course of action was to replace. Thanks for your feedback and your business.

No reason to fault - great service, very professional and extremely accommodating.

Service
Thanks for your positive comments and your continued custom.

Because I had a problem and had to return to the centre

Service
Thanks for your feedback, we read all we get and try to use it to improve what we do. I apologise that you had to make a return visit.

My Z4 when to Harold Wood when I had a small tick noise from the rear when pulling away. A service adviser told me it was the Drive shaft and the car was booking into service. When it was there. I was told it was not this, but needed a New Engine.

Service
A thorough diagnosis process which involved stripping and inspecting components revealed that the whining noise was, in fact, a significant problem. We were pleased to be able to achieve a good resolution to this. Thanks for your feedback and your continued business.

As above.

Service
Thanks for taking the time to complete our survey, we appreciate your business.

A very professional dealership

Service
Thank you! we do our best.

Jayne was absolutely fabulous. Although I did it get my car wash, she called me the following day to offer me a free MOT. Let's be clear, I was happy that she could not wash the car and was not expecting the call. Great service from every one.

Service
Thanks for your kind words about Jayne, she'll enjoy the feedback. We appreciate you taking the time to let us know how we did.

Wait MOT carried out in time specified. Car returned beautifully clean.Also questions answered regarding my forthcoming service in December.

Service
I was pleased to read that you were happy with the experience, thanks for your feedback and your business.

Every thing was made easy and straightforward with good service.

Service
Thanks for taking the time to complete our survey, we appreciate the feedback.

They have always looked after me and my M3's first main service was no exception.

Service
Thanks for your feedback and your continued custom - we appreciate your business.

all good except delayed in collecting the car ,no one seemed to take responsibility for bringing the car to me even though it was finished and ready to be driven away !!

Service
Thanks for your feedback, there was some confusion about who was looking after you which caused the delay when you collected, our apologies. Thanks for your business.

Service advisor Ms Hannah Sellers, took care of everything with good humour and professionalism during our visit. Thanks Ms Sellers, 100%Also impressed with the small film emailed to me, showing car on service hoist. Great innovative idea.

Service
Hannah will enjoy the feedback, thanks for taking the time to give it! I'm glad you like the video, it's very popular and helps build trust. Thanks for your business.

Car was collected and returned from my home.Car video of progress helpful.

Service
The video health check we send is very popular with our customers, it's really useful to be able to see for yourself what's required and it helps build trust. Thanks for your feedback and your business.

Was treated like a well known customer and loved the staff who were really friendly

Service
When you are a good customer of a business I think it's nice to be treated as such, we appreciate your continued business.

Was easy to drop off my car without finding somewhere to park my car. Drop off and pick up where efficient and felt welcomed by all staff.

Service
Our 'Drive-through' works really well and at busy times such as the mornings we staff it to match, so the process of dropping your car off can be really smooth and quick. Thanks for the feedback.

Excellent staff who kept me informed.There was an offer to clean the car but as it would have meant a 45 minute wait I declined. Perhaps a quick rinse could be offered as an alternative in such circumstances rather than a full valet.

Service
Thanks for taking the time to complete our survey, the feedback is useful. We appreciate your business.

Good experance all round . 5 star.

Service
I'm pleased to read that you thought the experience was a good one, we read all the feedback we get and do our best to use it to improve what we do. Thanks for taking the time to give us your thoughts and for your business.

Excellent service and kept informed of progress. Very impressed with the way I was dealt with

Service
Thank you! We are grateful for the feedback.

Again very informative and a accommodating.

Service
Thanks for taking the time to give us your feedback, we appreciate your business.

Nothing to complain about

Service
Thanks for your feedback, we appreciate your continued business.

The service advisor went through everything in detail and I felt completely at ease with the experience, it's refreshing and a change from what I've had from other dealerships in the past. The technician was very helpful and informative.

Service
I was pleased to read that you felt comfortable with the experience, we try hard to make our communication as good as it can be because we know from the feedback we get from our customers how important this is. Thanks for your business and your feedback.

fast and efficient

Service
Thanks for your feedback, we read all we get and try to use it to improve what we do. I'm pleased to read that the team did a good job for you.

because I was.

Service
We appreciate you taking the time to complete our survey, thanks for your feedback.

Good service.

Service
Thank you!, I'm pleased to read that you were pleased with your visit. We appreciate your business.

Took car in for MOT re-test and had asked my service advisor to order new cup holder and arranged for it to be fitted at same time, but when I took my car back you didn't have any record of the cup holder work. Luckily you could do it but lack of com

Service
Thanks for your feedback, my apologies for the failure in communication, I'm pleased that we were able to recover the situation quickly. Thanks for your business.

I had the option of a courtesy car or wait and collect. I chose the latter and my car was serviced and I left spot on time. Kudos!!!

Service
Our while you wait service can be very convenient for some customers when straightforward routine maintenance is required, I'm pleased that you found this to be the case. Thanks for choosing Sytner Harold Wood to look after your BMW.

Kept informed and washed car!!

Service
Sounds like a good visit to me - thanks for your kind comments.

Service, staff and waiting facilities were flawless.

Service
Thanks for your kind words, we appreciate the feedback!

took a little longer than I expected

Service
Expectation is everything when we are trying to provide excellent customer satisfaction. We try to provide accurate estimates of how long a job will take but are sometimes undone by circumstances. Thanks for your feedback and your business.

I would like to understand what the reprogramming requirement changed within the vehicle

Service
Thanks for your feedback, BMW doesn't provide customer friendly release notes to software updates - they require some technical interpretation which we are always happy to do for customers who like to understand exactly what has been updated. We will be in touch to talk you through the information. Thanks for your business.

Tom Tanner has been really great in managing my expectation and making sure I am updated with the service milestones while I am waiting at the service center.He is excellent as a service manager!

Service
Thanks for your feedback and your kind words about Tom, he'll no doubt appreciate it. I'm pleased that we were able to resolve things whilst you waited. Thanks for choosing Sytner Harold Wood to look after your BMW.

helpful staff and kept informed about progress of car

Service
The feedback about being kept informed is helpful, we make a lot of effort on our communication as we know from surveys how important this is to our customers. Thanks for choosing us to look after your BMW.

Ansers as above

Service
Thanks for completing our survey, we appreciate your feedback and your business.

Helpful efficient customer handling

Service
I'm pleased to read that you found the team helpful and efficient, they'll appreciate the feedback. Thanks for your business.

Lose 1 star as I realised afterwards that the price I paid for the pair of front tyres was completely uncompetitive - For example, Halfords are £100 cheaper for the same pair of tyres. Everything else great.

Service
Thanks for your feedback. The tyres we have fitted will be BMW Star Rated tyres which means that the tyre compound will have been reviewed and adjusted by BMW to suit the characteristics of the car. Only BMW retailers sell BMW Star Rated tyres. That said I'm surprised at the cost difference, we are more competitive usually. We do appreciate your continued business.

I asked for my rear tyres to be checked during my MOT, as I'd seen the pressure warning come on a few days earlier. No issues reported, and yet I found a screw in my rear tyre 2 days earlier that could be visibly seen, and needed repaired.

Service
Thanks for your feedback, my apologies, we didn’t see a screw in one of your tyres. We appreciate your continued business.

Good organisation from reception onwards.

Service
Thanks for your feedback, I'm pleased to read that you found the process smooth and efficient - we appreciate your continued business.

Kept me informed and completed work quickly, including car clean!

Service
I was pleased to read that you found the communication from us to be good, it's something we work hard on because we understand from the feedback that we get that this is a key element for most customers. Thanks for choosing Sytner Harold Wood to look after your BMW.

Experienced no problems what so ever.

Service
Thanks for letting us know how your visit was for you; I was pleased to read it was as you would expect. We appreciate your business.

I was advised as soon as car was ready to pick up ahead of the requested time.and I really like the short video of the underside of my car.

Service
Thanks for the feedback about the video we sent you, I'm pleased you found it useful. The team will also appreciate your kind words about being helpful and friendly. Thanks for your business.

Job was done within a day and car provided

Service
I'm glad that you found the experience as convenient as being without your car for the day can be. With a bit of planning, we are able to keep you mobile and minimise the disruption which can make the experience almost pleasant! Thanks for your business.

Jayne MacGregor was very helpful in explaining the process of the part recall check, and I was event sent a mini service video which was great. The car was valeted as per BMWs high standards.

Service
The videos we send of the safety check we perform on your car are very popular, I'm pleased you were pleased to receive it. Thanks for your feedback and your kind words about Jayne.

Natalie from the Call Centre arranged a courtesy Car and it was ready at 7.30am after leaving my vehicle with Tom for the seatbelt problem to re resolve, The Warranty Check, Full Service and MOTDrives like a new car and was valeted both inside and o

Service
I'm pleased to read that you were happy with the way that Tom looked after you he will appreciate the kind words. Thanks for your feedback and your business.

As above. Just the price

Service
Thank you for your feedback and your business. I would say that we don’t set out to be the cheapest but we do try to be the best that we can be. That does include offering the best value all things considered. Our Technicians are all manufacturer trained and attend very regular new model and technologies updates - it's all part of what you get when you deal with Sytner Harold Wood

After sales are not up to scratch hey don't call back despite several attempts of contact in the end i had to complain on twitter then the general manager called me to sort things out however despite the gm calling after sales still weren't any good.

Service
Thanks for your feedback, we agree, communication is at the heart of what we do so I'm disappointed to read that you didn’t think we did well enough in this respect. We take on board all the feedback that we get and use it to try to improve what we do. Thanks for your business.

Administration was handled really well. Felt a little rushed through though. Staff courteous and professional

Service

Had to wait for over 3 weeks to get a weekend appointment to service the car. By BMW standards, 3 weeks wait is too long.

Service
Thanks for your feedback, if you find yourself with urgent, unplanned maintenance in the future, ask to speak to one of our service managers who will do their best to get your car booked in a far shorter timescale. We appreciate your business.

Car returner on good condition and on time

Service
I'm pleased to read that we achieved what we set out to do, thanks for your feedback and your business.

Happy with service

Service
Thanks for completing our survey, we read all the feedback we get and use it to try to improve what we do. Thanks for your business.

excellent customer service as always

Service
Thank you! we appreciate your kind words.

Superb, Scott was informative and very helpful.

Service
Thanks for your kind words about Scott, he'll appreciate the positive feedback. We appreciate your business.

The staff was helpful and timelines were meet.

Service
Doing what you say you will do is an important thing to always try to achieve, I'm glad to read you thought we did this. Thanks for choosing us to look after your BMW.

Very warm and friendly staff; willing to help.

Service
Thanks for your kind words about the team, they will appreciate the feedback.

Holly, Emma and Roger went above and beyond to give me the best and fastest possible service when I had my car in for servicing. Communication was first rate.

Service
Hollie and Emma are two of our Service Advisors and Roger is our Master Technician so they will appreciate the feedback. Thanks for taking the time to give it - we are grateful for your continued business.

The Customer care / Service Manager listened and was attentive to my concerns, they also kept me updated on progress.

Service
I particularly value the feedback on listening, being attentive and keeping you updated - all things we focus on so it's nice feedback for the team. Thanks for choosing Sytner Harold Wood to look after your BMW.

The car was finished and ready to collect at estimated time

Service
Thanks for your feedback, I'm pleased the team did a good job of keeping you up to date and completing the work in the time frame that was given. We appreciate your continued business.

because the staff were perfect in every way to satisfy me

Service
That's high praise indeed! Which we'll gratefully accept.

From the moment I arrived to drop off my car through to collecting later the same day, it was a pleasure having Rebecca dealing with me. I feel that the service overall was superb. I'll certainly be requesting that Rebecca deals with me in future.

Service
Rebecca will appreciate the feedback, thanks for taking the time to give it - we appreciate we are all often asked for feedback which can be tedious but I can assure you that we read all we get and try to use it to improve what we do. Thanks for your business.

easy and simple.

Service
Thank you, I'm happy to accept that feedback!

I dropped the car off at 8:30am and it hadn't been valetted when I collected it at 5pm. I was offered to either wait for 20mins as it was cleaned or to have a voucher to come back at a later date but I'm still awaiting the voucher.

Service
My apologies for the initial failure to wash your car in time for your collection, the voucher is on its way. Thanks for your feedback and your business.

Very pleased called today booked me for tomorrow

Service
We can often fit in straightforward service work at short notice if you are able to wait while we complete it (nearly always less than two hours). We have good wifi and a comfortable place where you can catch up on some work if you need to. Thanks for the feedback and for your continued business.

People experience was excellent but error message still coming up

Service
The drivetrain warning light you have experienced monitors many systems, we have traced the problem to a small air leak in the fuel system which we need more time than was available during your last visit to resolve. I know that this is in hand, thanks for your feedback.

See comments above

Service
Thanks for your star rating, we are grateful for your time in completing our survey. Thanks for your business.

Hollie Langsworthy kept me up to date with progress, didn't kept me waiting, and was professional, friendly and helpful. I have been using Sytner since 1996, and this is the best service I have had in that time. She is a real credit to the company.

Service
Thanks for your kind words about Hollie, she'll appreciate the feedback. We're grateful for your continued business.

As above

Service
Thanks for your star rating, we are grateful for your time in completing our survey. Thanks for your business.

Every aspect was as expected

Service
Thank you! We appreciate the kind words.

Was very pleased

Sales
I was pleased to read that you were pleased with the way the team looked after you during your buying experience. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Utterly faultless

Sales
Thank you! we appreciate your feedback.

previous experience over many years

Sales
Thanks for your business again - we appreciate it.

There were delivery problems that caused a few problems......sometimes the delay getting from port to dealer made me think I could have pushed it quicker......but overall it was worth the wait.

Sales
Thanks for your feedback, I was pleased to read that you felt the wait was worth it! We understand that waiting for your new car is frustrating because there is so little that can be done once the transport phase is underway. It's a pretty slick process though given the size and weight of the 'packages' being sent. Thanks for choosing Sytner Harold Wood to supply your new BMW.

The whole process was seamless from start to finish

Sales
I'm glad that you had a good buying experience, Tammika will appreciate the feedback - thanks for taking the time to give it. We appreciate your business.

Helpful friendly staff and i love my new car!

Sales
Thanks for your feedback, I was pleased to read that you are excited about your new car - we like to see people genuinely enjoy the experience of buying, it makes our job that much nicer. Thanks for choosing Sytner Harold Wood to supply your new BMW.

The Sales man Ash was very friendly & explained everything in detail till we achieved our required needs.

Sales
It's very important that we explain the alternatives open to our customers clearly to enable them to make a decision that works for them, I'm pleased to read that you felt we did that well. Ash will appreciate the feedback. Thanks for your business.

Helpful. I did not like the way changes to the finance/price appeared, but Dean did explain the reasons for them.

Sales
Thanks for your feedback, when lots of alternatives are explored in terms of specifications it's important to keep track of how they affect what you pay. I'm pleased to read that Dean was able to keep this clear for you and that you get what suited you. we appreciate your business.

Mark was attentive and respectful- as a woman buying a high end sports coupe- I am used to be patronized.Mark was friendly and clear with the offer on the phone. Made us very welcome on a very busy Open Day. He arranged a test drive

Sales
Thanks for your kind words about Mark, he will be very pleased to read them. I'm pleased that we did all we could to speed the process along, always made easier when you have a customer who is keen to make things happen! thanks for your feedback and your business.

Very good.

Sales
Thank you! we appreciate your feedback.

Always gave refreshments. Communication was excellent.Robbie should win an award for salesman of the year!! Her is extremely knowledgeable, helpful and friendly, he answered every question no matter how stupid, he made the process exciting!

Sales
Our team do work hard to deliver a good experience for their customers, I'm glad that you felt that came across. Nice feedback for Robbie which he'll appreciate. Thanks for taking the time to give it.

Excellent service by all we dealt with

Sales
Thanks for your feedback and your continued business.

Loved the service, kept us informed about the progress of the car all the way

Sales
Keeping our customers updated between order and delivery is an important part of what we do as this can sometimes be a number of weeks. I'm pleased to read that you thought we did a good job of this, we appreciate the feedback. Thanks for choosing Sytner Harold Wood.

I was more than happy with the service I had from Lee Trussler

Sales
Thanks for completing our survey, we read all the feedback we get and use it to try to improve what we do. Thanks for choosing us to supply your new BMW.

My new BMW was my first experience and what a fantastic morning experience

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

I dealt with Robbie Buckle the whole time very polite, professional nothing was too much trouble.

Sales
Thanks for your kind comments about Robbie, he'll be pleased to read them. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Tammika was excellent, so friendly and very helpful! With Tammika there was no pressure in the sale, and all was my choice in my own time.

Sales
Thanks for your kind words about Tammika, she will enjoy the feedback. We appreciate you choosing Sytner Harold Wood to supply your new BMW.

Becca Howard managed everything extremely well.

Sales
I'm pleased to read that Becca managed everything extremely well, we do our best to meet the needs of our customers which is why feedback is so important. Thanks for choosing us to supply your new BMW.

I did not feel pressured to buy the car and only moved forward with the purchase when I was comfortable to do so. Ash also took the time to take us through the agreement at the time of purchase, and then the functionality of the car on delivery.

Sales
It sounds like Ash managed the process perfectly for you, trust is important and once achieved it makes the whole process that much nicer for our customers. Thank you for choosing Sytner Harold Wood to supply your new BMW.

Amedeo Messoudi Made sure everything was a great experience.

Sales
Thanks for your kind words about Amedeo, he will no doubt appreciate the feedback! Thanks for your business.

The car which was sold to me is perfect, the advisor I dealt with was awesome (ash safdar), he made everything so easy and comfrtable like i belonged there

Sales
Ash will be delighted to read your feedback, thanks for taking the time to give it. We appreciate your business.

Our salesman Ash was very friendly and polite. Extremely knowledgeable about the cars and financial product. He also spent a lot of time time going through everything with me and my family. 5 stars. Give him a promotion.

Sales
Thanks for taking the time to say such nice things about Ash, he'll enjoy the feedback. We appreciate your business.

Nothing wrong with your sales team.

Sales
Thank you! we appreciate your feedback.

We spoke to a used car salesman who was very friendly helpful and Tamika was efficient, friendly and kept us informed at every step along the way without being prompted.

Sales
We have a team that looks after our new car customers and another team who look after our Approved Used Car customers, sometimes it's not straightforward to decide which is right for you. It's nice to read that they worked well together to make sure you got the best solution for you. Thanks for your business.

Staff were professional and willing to help. They even stayed late on the day of pick up when I was held up in traffic.

Sales
We appreciate you taking the time to give us your feedback, we read all we get and do our best to use it to improve what we do. Thanks for your business.

Covered all aspects of the car.

Sales
Thank you for your feedback, cars are complex things so a good handover is important, we offer a follow-up handover where you think it would be a benefit. Thanks for choosing Sytner Harold Wood to supply your new BMW.

We were welcomed on arrival, our sales executive was excellent, very informative and made us feel at ease.

Sales
Thanks for taking the time to give us your feedback, we read all we get and use it to try to improve what we do. Thanks for your business.

Friendly staff, good customer service.

Sales
Thank you, I'll take that gladly. Thanks for choosing Sytner Harold Wood to supply you new BMW

Because Ash Safdar made me feel completely at ease and explained everything to me thoughrouly that I didn't understand. I was warmly welcomed and he always got straight back to me if he was unavailable. 10/10 customer service I received from Ash Safd

Sales
Thank you for your kind comments about Ash, he'll enjoy the feedback. We appreciate your business.

Kept well informed through the process

Sales
Thanks for completing our survey, we read all the feedback we get and use it to try to improve what we do. Thanks for choosing us to supply your new BMW.

Tammika Samuel was knowledgeable about the products, test drove two cars with us (3-series, i3), was accommodating around our busy diaries to book the test drives and kept us thoroughly informed throughout the purchasing process. She is excellent.

Sales
We understand that making the right decision when buying something as important as a car is essential, so making sure you have all the information and guidance you need is vital. I'm very pleased to read that Tammika met your needs, we appreciate you choosing us to supply your new BMW.

Throughout the process Becca kept me up to date on delivery of the vehicle and facilitated me when i wanted to change some of the options. On the day of delivery, I had some minor issues to overcome but Becca was able to assist me, job well done !

Sales
Thanks for giving such positive feedback about Rebecca, I was pleased to read that she was able to keep things running smoothly when changes needed to be made. Thanks for your business.

Mark Daniels at Synter Harold Wood made a difference in purchasing the car with his knowledge and friendly and helpful manner.

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

My sales executive Tammika Samuel was excellent throughout, catering to all my needs and requests without fail.

Sales
Thanks for your kind words about Tammika, she will enjoy the feedback. We appreciate you choosing Sytner Harold Wood to supply your new BMW.

As always the staff team went above and beyond. When you buy a quality car you expect the device to match and as always, it did.

Sales
It was kind of you to say that you thought the team went above and beyond. We look for opportunities to do this where we can find them because the feedback we get tells us it makes a big difference to the overall experience. Thanks for choosing Sytner Harold Wood to supply your new BMW.

From the moment I walked in, to ordering & delivery, as I have said, has been faultless. Dean Burgess is a great ambassador for the brand, he seems to genuinely care about giving good customer care & knows the brand inside out.

Sales
Thanks for the kind words about Dean, he'll no doubt enjoy the feedback. We set out to be ambassadors for the brand we represent so it was nice of you to notice and comment. Thanks for your business.

Very enthusiastic and a pleasant experience

Sales
We appreciate you taking the time to give us your feedback, we read all we get and use it to try to improve what we do. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Excellent service before and after selling the car.

Sales
Ash will appreciate your kind words, thanks for taking the time to give us your feedback.

Ash and Steve went out of their way to find me the rigth car and the best deal possible within my budget. Nothing was too much trouble and Ash was in constant contact with updates on the delviery and making sure my needs were satisfied.

Sales
Thanks for your kind words about Ash and Steve, they'll enjoy the feedback. I'm pleased to read that we kept you up to date with what was happening throughout the process, the feedback we receive tells us that communication is a big factor in customer satisfaction so we try to focus on it. Thanks for your business.

Very efficient and personal service

Sales
Thanks for your feedback, I'm pleased that you were pleased with the way Tammika looked after your purchase experience. We appreciate your business.

As I said in my last comment great staff making the process clear and explained your product very well without being to pushy to make a sale.

Sales
It's very important that we explain the alternatives open to our customers clearly to enable them to make a decision that works for them, I'm pleased to read that you felt we did that well. Amedeo will appreciate the feedback. Thanks for your business.

The Sales Assistant (Ash Safdar) was excellent and very helpful. I contacted him quite often during the build to get updates. He also organised with his parts department to have my BMW Performance accessories fitted for my collection.

Sales
Thanks for taking the time to complete our survey and for your kind words about Ash. We appreciate the feedback and your business.

I have given 5 stars, because it was a very exciting experience seeing as it was my first purchase of a brand new BMW from Sytner.The Salesman made it a very enjoyable experience.

Sales
Thanks for your feedback, we enjoy seeing our customers get excited about their new car and sharing it with them. Thanks for taking the time to let us know. We appreciate your business.

very smooth process

Sales
We appreciate you taking the time to give us your feedback, we read all we get and do our best to use it to improve what we do. Thanks for your business.

very informative salesman and worked closely with me throughout the whole process

Sales
Thanks for completing our survey, we read all the feedback we get and use it to try to improve what we do. Thanks for choosing us to supply your new BMW.

Service provided by Becca was faultless. Very informative and delivered on expectations.

Sales
Thanks for the kind words about Becca, she will appreciate the feedback. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Excellent communication

Sales
Communication is a word that keeps cropping up in the feedback we get, when we could have done more it can be a problem but when we get it right (as in this case) it makes all the difference. We value feedback and it does make a difference when we get it. Thanks for taking the time.

Car was perfect when collected. Centre staff were excellent

Sales
Thanks for your feedback, I'm pleased to read that you were happy with what the team did for you. We appreciate your continued business.

Becca Howard the contact Sytner was attentive helpful. They went out of their way to accommodate my requirements and once the order was placed kept me informed as it went through each step from factory to delivery day

Sales
Keeping our customers updated between order and delivery is an important part of what we do as this can sometimes be a number of weeks. I'm pleased to read that Becca did a good job of this, she'll appreciate the feedback. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Nice, quick and easy. The salesman Ash Safdar went through all the information with me and made the perfect arrangements for me to order and pick up car.

Sales
Thanks for your kind words about Ash, he'll appreciate the feedback. We do our best to match how we deliver what we do to our customer's requirements if you want things done quickly, we're pleased to oblige. Thanks for your business.

All the staff were exceptionally polite and friendly. Ash was very welcoming and helpful and the ladies on reception were really friendly and checked we were OK and stopped for a chat which we appreciated. A very nice atmosphere to buy a car.

Sales
Thank you for recognising the friendliness of the team, they will be pleased with the feedback. I'm glad to read that they made the experience a pleasant one. Thanks for your business.

Definitely 5

Sales
Thanks! We appreciate your business.

From paying the deposit to picking the car up I was kept up to date with everything the whole time. Late night emails and phone calls. Nothing was too much for Dean.

Sales
Our team do work hard to deliver a good experience for their customers, I'm glad that you felt that came across. Nice feedback for Dean which he'll appreciate. Thanks for taking the time to give it.

Excellent customer service, very patient and diligent.

Sales
Thanks for taking the time to give us your feedback, I'm pleased to read that we matched the pace you wanted to proceed at. Enjoy your new car and thanks for choosing Sytner Harold Wood.

Excellent customer service! The staff are very kind.

Sales
Thank you for your nice comments, the team will appreciate them.

Great spacious centre with friendly team

Sales
Thanks for your feedback about our facilities and our team, I'm glad that you enjoyed the experience. Thanks for your business.

All people from the centre was professional and kind from reception sells teem and the finance teem.They listen what I need and explain everything to the point when I completely understand.I was feeling they care and do the job with passion.

Sales
Thanks for your kind words about the team, they'll appreciate the feedback. I was pleased to read that you felt that they were passionate about what they do.

The sales person ( Dean Burgess ) went that extra mile to ensure a smooth transaction.

Sales
Thanks for taking the time to complete our survey and for your kind words about Dean. We appreciate the feedback and your business.

Because unlike other dealers - Sytner Harold Wood made my husband feel special during his purchase

Sales
Thanks for your kind words, we do our best! We appreciate your business.

Excellent customer service. Nothing was too much trouble

Sales
Thanks for choosing Sytner Harold Wood to supply your new BMW, I'm pleased to read that you were happy with the experience and that the team were responsive to your requirements. We appreciate you taking the time to give us your feedback.

Bent over backwards to meet my needs with test drive and accessories on the vehicle, great customer service.

Sales
It was good to read that you thought the team went the extra mile to meet your needs, thanks for the kind words, we appreciate your business.

We were very happy with everything & were made to feel valued

Sales
I'm pleased to read that you felt that we valued your business, we obviously do but it's important that we demonstrate that. Thanks very much for your feedback.