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ABOUT Sytner Harold Wood

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Fly fishing and freestyle rap battles

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

MOT and warranty check booked for 11am and I dropped car off day before. Amy said she would try and get car done early which she did.

Service

They couldn't have dealt with the situation any better

Service

Very efficient service personnel informative and friendly

Service

Price increased by £200 to what was quoted over the phone. Otherwise it was a very smooth experience.

Service

I had one query about what was going to be done that I was not clear about

Service

The service staff are brilliant at Harold Wood

Service

Quick, efficient service. Check and complimentary wash completed in less than 90 minutes.

Service
We do our best to be speedy, I'm glad to hear that we achieved this for you.

The customer service provided by the Service Advisor was excellent. I was very pleased with the way the Service Advisor handled my complaint.

Service
I often think that the mark of a good business is the way they handle things when something has gone wrong, I was pleased that you felt Emma did well in this respect. We appreciate your continued business.

Very couldn’t fault any of the staff and as above Jackie was excellent.

Service
Thanks for your kind words about Jackie, she'll appreciate the feedback. I'm pleased to read that you had a good visit.

Service was prompt & courteous and I was advised of any issues.

Service
I was pleased to read that the experience was a good one, thanks for your business.

The staff at Harold Wood are very friendly.

Service
All of our staff understand the importance of good customer service, I am glad that this shows.

Very satisfied

Service
Good to see your comments! Many thanks.

Never a problem

Service
And that's how it should be! Thanks for your continued business.

Seamless from booking, to arriving and being seen so quickly. Staff are polite and helpful

Service
That's what we aim for! Thank you.

Prompt attention when booking, dropping off and collecting. Issues dealt with completely.

Service
Thanks for the feedback, we know you have been a BMW owner for over the last 20 years so seeing such positive comments means we must be doing something right.

all done within the given time to my satisfactory.

Service
'Doing what we say we will do' is the foundation in which we do business, glad to see we lived up to our word. Thank you for filling out the survey.

Was a late booking but fitted me in. Cleaned car inside and out

Service
Convenience is key, we aim to book all of our customers with a same day lead time. Glad we delivered.

Job was completed on time and had minimal delay to my busy working schedule.

Service
That's what we aim for, good to see your visit went so well.

Because I was completely satisfied with the work carried out on my car

Service
That's what we like to hear, many thanks.

Disappointed to hear that there is no longer pick up and delivery available even for recalls. Working in the City it is close to impossible to do this during the week. Valet was not very well finished.

Service
Apologies the valet did not meet your expectations, I have asked our service manager to give you a call with regards to getting this rectified for you. Thank you for your continued custom.

I’m usually met with a friendly greeting and I can get a lovely cup of hot tea while I wait.

Service
Thank you for filling out the survey, we appreciate your positive comments.

The staff who dealt with me, her name is Charlie (not sure about spelling ). She was very helpful.

Service
Charley will be delighted, thank you for your positive feedback.

Provided a video message of car check over.

Service
Thanks for the feedback, I am glad you liked our video text. We find these videos brings the repairs to life and helps builds trust into the repair.

Very efficiently handled, very polite and kept informed throughout my time there.

Service
Sounds like a great visit, many thanks for your business.

Everything was good even the coffee

Service
Thanks for the feedback, I agree the coffee is great!!

Excellent customer service from Hannah Sellers & Nick Philp from start to finish. Was kept well informed of my cars progress and given the option to sort out a few issues whilst it was in the garage rather than re-booking it.Car was returned clean!

Service
Hannah and Nick will be delighted with feedback, sounds like they ticked every box, thank you.

Friendship, comfortable waiting area, quick service

Service
I am glad you found your experience so enjoyable.

Emma Redwood was extremely helpful and made the process very easy

Service
Thanks for taking the time to compliment Emma, she'll appreciate the feedback.

Excellent facilities and welcoming staff. A courtesy car was supplied & the problem with car was sorted promptly and I was kept informed of its progress.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Mostly the experience was good but I had requested a minor readjusting of the bumper. I was told I needed to arrange it separately. Subsequently I took it to another repair agent who did the job in five minutes then and there. Without charge!

Service
Thanks for your feedback, apologies for the confusion regarding your bumper, this is a thing we tend to deal with in our bodyshop but it sounds like it turned out to be a quick and simple job - sounds like we dropped the ball a bit. We appreciate your continued business.

Even faced with a review of their mot facilities, Sytner MOTD my car within an hour of arrival

Service
I'm pleased to read that we were able to get you back on the road promptly. Thanks for your feedback and your business.

All went smoothly and Tomasz was very helpful.

Service
Thanks for your kind words about Tomasz, he'll appreciate them.

Beyond expectations.

Service
Expectation is everything when we are trying to provide excellent customer satisfaction. Thanks for your feedback and your business.

Excellent, warm and welcoming service and kept up to date throughout

Service
Keeping our customers up to date is a piece of feedback that comes up time and again, so we focus on it. Good to read that we've done what we set out to do for you. Thanks for your continued business.

The digital record of the car’s service history wasn’t updated. I had to return a week later to get it updated.

Service
I apologise that you needed to return, we appreciate your feedback and use it as a tool to review and improve our processes. Thanks for your business.

Nothing to fault all ran smoothly, good communication, etc

Service
That word communication again - glad to read that you were happy with the way the visit went. Thanks for your business.

I have been going to Harold Wood for many years and have always found the staff pleasant and professional.

Service
Thanks for taking the time to give us your feedback, we appreciate your kind words and your continued custom.

Amy gave great service

Service
Thanks for your kind words about Amy, she'll appreciate the feedback.

Excellent

Service
Thank you!

The service provided was of an excellent standard. An additional problem was quickly rectified and communication was very good throughout. I cannot recommend their service enough.

Service
Thanks for your kind words, the team will appreciate the feedback. Thanks for your continued business.

The staff are very helpful and professional. It’s also a very smooth and easy process.

Service
We work hard to make the process as smooth and efficient as we can, I'm pleased to read that it was for you. Thanks for your feedback and your business.

Service is always a seamless and pleasant experience.

Service
It was kind of you to let us have your feedback, I'm pleased to read that you were happy with your visit.

Service advisor was very personable

Service
The lady in question was Amy! she'll appreciate the feedback, thanks for taking the time to give it.

Superb service from drop off to collection kept informed at all times

Service
Our customers tell us via our surveys how important being kept up to date with progress is so I was pleased to read that we did that on this occasion. Thanks for choosing Sytner Harold Wood.

Better than my last visit. Very efficient, better service Would have given you a 4star but your taxi service to the station was non existent. There should be able to have use of a pool car...

Service
Thanks for your feedback, we run a frequent service to Harold Wood Station and locally between 8 and 9am and arrange taxis outside those hours. I'm sorry to read that this didn’t work very well for you. We do appreciate your continued business.

Excellent service

Service
Thank you! we appreciate your kind words.

All the staff courteous, polite and welcoming

Service
Thanks for letting us know how we did, we appreciate your feedback.

Prompt and helpful service

Service
Thanks for your kind words and your continued business - we appreciate it.

All aspects of service superb

Service
I was pleased to read your comments about the team, thanks for taking the time to give us your feedback, we appreciate your business.

Everyone was very helpful and polite

Service
Thank you, we appreciate your kind words and your business.

Super fast, efficient & fixed my issues.

Service
Thank you! we appreciate your feedback and your continued business.

They listened ..they acted and the service was outstanding..the agent was also outstanding

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Your staff Amy responded to all our needs with respect integrity and sincerity.

Service
Thanks for your kind words about Amy, she'll appreciate the feedback. We're grateful for your continued custom.

The staff were polite and very helpful. Also my service agent had excellent knowledge when explaining things to me. Harold Wood BMW is always kept very tidy and presentable

Service
Thanks for your feedback, our team are all BMW and MINI Certified Service Advisors and product/systems knowledge is a big part of that. We appreciate your kind words and your continued business.

Friendly and efficient service. Seen to on time and dealt with really well

Service
Thanks for your business and your feedback, we appreciate you taking the time to let us know how we did.

From the moment you drive in, someone is there to take the keys/car and then you report to Reception and handed over to whoever is dealing with you on the day. No problems, very polite gentleman who dealt with me on the day.

Service
Our service drive through works really well - it avoids the need to find somewhere to park as we do all that for you. I'm pleased to read that you enjoyed the experience. Thanks for your feedback and your business.

quick, easy and professional service with convenience or transport to/from the train station

Service
Thanks for your feedback, I'm pleased to read that the lift to the station worked well for you. This remains a popular option for our customers as a relatively convenient way to drop your car off and get on with your day. We appreciate your business.

Very informative

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Beak pad light came on within minutes of collecting the car

Service
I know that we have been in touch since you completed your survey, Thanks for your feedback and your business.

Work was completed on time whilst I waited. Staff were all very friendly and professional.

Service
I'm pleased to read that the Fast Lane solution worked well for you. It's becoming increasingly popular with our customers as a convenient alternative to changing over cars with the additional journeys required to drop off and collect. Thanks for choosing Sytner Harold Wood.

Agreed to pick car at 3pmThe lady (Hannah) wrote 2.30pm on the top of my paperworkI got there at 2.30pm, but she was still under the impression I would be there at 3pm, which is fair enough. But car still wasn't ready till 3.10. Not a complaint!

Service
Apologies for the confusion, I'm pleased to read that we got there (sort of) in the end but the feedback is appreciated. We are trying to speed-up our waiting (we call them Fast Lane) appointments so this is timely for us. Thanks for taking the time to let us know how we did and thanks for your business.

Good quick service and helpful

Service
Our while you wait service (we call it Fast Lane) can be really convenient, we have good Wi-Fi and a comfortable place to wait and maybe catch up on some emails. I'm pleased to read that you found it a good experience.

The service I have received has always been exemplary

Service
Thank you! we appreciate your feedback and your continued business.

I knew what was happening at each interaction and it was a good experience

Service
Keeping our customers up to date is a piece of feedback that comes up time and again, so we focus on it. Good to read that we've done what we set out to do for you. Thanks for your continued business.

Same reasons as previous comments.

Service

Every thing was fine however on the way home the warning came low tyre pressure. I feel sure the tyres were correct when put in for the Service. When I got home I found all the tyres were far below the stipulated level 2.2 front 2.6 rear.Surprising

Service
Thanks for your feedback, I know that one of the team has been in touch regarding the tyre pressure warning light to investigate. We appreciate your continued custom.

Great all round service

Service
Thank you - I'm pleased you thought so.

Always satisfied, polite friendly and knowledgeable advisors

Service
We appreciate your kind words, thanks for taking the time to let us know how we did.

Amazingly easy and pain-free, I have never encountered a drive-in service reception before, great idea!

Service
We do our best to make the experience as slick as we can, our drive-through service reception works really well and speeds the process at busy times, for example between 08:00 and 09:00 when we put addition people into the area, I'm glad you thought it worked well.

Always in touch and updating you

Service
Time and again customer tell us how important to them communication is so I was pleased to read that you were pleased in this respect. Thanks for your continued business.

very helpful staff even provided me with umberella as it was pouring with rain

Service
Thanks for giving us your feedback, the team work hard so they will appreciate the encouraging words.

Everything done to my satisfaction

Service
Thanks for letting us know how we did, we appreciate your feedback.

Hannah was excellent and kept me up to date all the way through

Service
Time and again customer tell us how important to them communication is so I was pleased to read that you were pleased in this respect. Thanks for your continued business.

Service was prompt and efficient

Service
Thank you - I'm pleased to read that the experience was a good one. We appreciate your continued business.

The booking process was easy and the staff were polite and helpful when I visited.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Very efficient and professional in the way they help you

Service
Thank you! we appreciate your kind words.

Good price for the service

Service
Thanks for completing our survey, I'm pleased to read that you were happy with the value for money, we are grateful for your continued business.

Everything perfect apart from masking tape left all around both exhaust areas I only noticed this once I had arrived home

Service
Our apologies, we used masking tape to protect the paintwork adjacent to the area we were working on and left some of it behind when we cleaned your car. Thanks for your feedback and your business.

See above.

Service

Our last purchase in February 2018 was for a 2.5 X1 which has a parking assistance feature. Unfortunately, the person dealing with the sale was unable to demonstrate it and said he would call us back when we should return to have it explained to us.

Service
I apologise that we were late in getting back to you, I know that your Sales executive has since been in touch to demonstrate the feature. Thanks for your feedback.

Very efficient

Service
Thank you! we do our best to keep things slick. Thanks for your feedback.

The staff were very professional, courteous and helpful

Service
The team work hard to deliver a first class service, we appreciate your kind words and your continued business.

Helpful and friendly

Service
We appreciate your feedback, thanks for taking the time to give it!

Was kept up to date with the progress of my car.

Service
Our customers tell us via our surveys how important being kept up to date with progress is so I was pleased to read that we did that on this occasion. Thanks for choosing Sytner Harold Wood.

There were no issues

Service
Thanks for your feedback and for taking the time to let us know how we did. We appreciate your business.

Customer Service were knowledgeable in all subjects relating to my service queries and took their time in giving the answers required.

Service
Thanks for completing our survey, we appreciate your feedback and your business.

Efficient process.

Service
Efficient process is what we aim for, I am glad this showed on your visit.

Your customer service employee Jayne Macgregor was excellent.

Service
Jayne will be delighted, thank you!

Straightforward and efficient

Service
Great comments, Thank you.

All very easy, and well organised

Service
Great, thank you.

professional and helpful

Service
That's what we aim to be! Thank you.

Jackie at Sytner achieved everything needed within the time I requested

Service
Thank you for your continued custom, Jackie will be pleased to hear your kind words.

The whole process operated smoothly

Service
Good to hear all went so well.

Amy explained the nature of the service, promised to keep me informed re: progress and explained what work had been carried out upon its return. I found her to be very efficient and effective. The car was washed too :-)

Service
Amy will be delighted with this feedback; Thank you.

Happy

Service
That will do us. Thank you.

Average. Took two and a half hours for my MOT to be done and I wasn't informed that my car wasnt able to be serviced when i originally made the booking over the phone.

Service
Sorry for the confusion with regards to your servicing, unfortunately due to Service Pack restrictions we can only service within a specific time frame, your car was outside of the criteria. Thank you for your continued business however.

Took three visits, numerous communications and the Service Manager to resolve a simple brake squeal. It wasted my time and was poor customer service. Two days were allegedly wasted waiting for authority from BMW!

Service
Apologies for your repeat visit to us, sometimes intermittent faults can be hard to diagnose on the first attempt as they may not be faulting at a specific time of test, however I understand our Service Manager Ben has now resolved all issues for you.

Excellent customer service, good communication

Service
That's what we aim for! Many thanks!

Only had the car 2.5 years

Service
Thank you for taking the time to fill the survey in, hopefully you keep the car for many years to come.

Nothing is ever a problem for the staff at Harold wood.

Service
We are here to help. Thank you!

Everything happened as arranged

Service
Great to hear it all went so smooth! Thank you for your continued custom.

Work was done to my satisfaction . I was informed of all that needed to be done before the work was done.

Service
Great to hear your visit went so smoothly, that's what we aim for.

The process was smooth from start to finish with no surprises or hidden costs. Staff we very friendly.

Service
Thank you for your positive feedback.

Very good reception help and polite staff

Service
Our reception team will be delighted with your kind comments, thank you.

Very comfortable waiting area and slick service

Service
Thank you for taking the time to fill in our survey.

100%

Service
Thank you! We appreciate your continued business.

Amazing customer service (specifically by Jackie Wooley), great facilities. The only reason for (reluctantly) not giving full 5 stars was due to the wait for a courtesy car - however I was given a lift to the station which was massively appreciated.

Service
Thanks for completing our survey and saying such nice things about Jackie, our complimentary loan cars do get booked up well in advance but a Fast-Lane service while you wait or a lift to the station are other things we do to try to reduce the inconvenience of being without your car. We appreciate your continued business.

Service department paid for me to have a night out costing up to 200 pound this was nice of them however I do not have much faith in bmw at the moment.

Service

Car has been in for the same problem 4 times. Still not resolved ! Called to get it booked in again as TOM hadn’t called. Left a message to call me on Thursday and Saturday is here. Never heard back!

Service

Hollie in reception was very disbelieving that I had a warranty and made me proove it by logging onto my previous bank statements. She could have said it in a more diplomatic way. The computer is not always right!

Service
I apologise if we made you feel awkward, in our experience it's always best to be clear about who will be responsible for the costs involved before we incur them but we have understood your feedback. Thanks for taking the time to give it, we appreciate your business.

work completed and car returned washed and valeted

Service
Thanks for taking the time to let us know how we have done, we appreciate your continued business.

All the issues were addressed and I was informed every step of the way about what was going on.

Service
We regularly get feedback from our customers about how important being kept up to date with progress is to them so I'm pleased to read you were happy with how we did this. We appreciate your business.

helpful staff

Service
Thank you - we appreciate your feedback and your business.

The telephone service is brilliant and the interaction with bmw is always professional

Service
Thanks for your feedback, the team will appreciate your kind words.

I was booked for 90 mins and was out under that time.....

Service
Our 'Fast Lane' while you wait appointments can be really convenient, we have good wifi, a pleasant place to wait in and it can so often be a less stressful experience than swapping cars or arranging lifts. I'm pleased that it worked well for you.

Service was done in a timely fashion

Service
I'm pleased to read that we were speedy and that everything went smoothly, we appreciate your continued business.

Never had any issues. Work is completed in the time frame given AND you’re kept informed throughout the process

Service
Our customers tell us that communication is a key part of the experience for them and we put a lot of focus into this area so I was pleased to read that you felt we did well in this respect. Thanks for choosing Sytner Harold wood.

Would have rated 5 stars but the clock on dashboard for the time was not adjusted one hour fast

Service
Thanks for your feedback, it sounds like we dropped the ball a bit for which I apologise - the feedback is useful and we use it to try to improve what we do. Thanks for your business.

Very helpful service reception organised a loan car to be delivered tomy home

Service
Thanks for your feedback, we're always keen to try to help, I'm pleased that we were able to make things easier on this occasion. We appreciate your continuing business.

As already stated I was extremely happy with the service

Service
Thank you! We appreciate the kind words.

The staff were very helpful.

Service
Thank you! the team work hard to do a good job so the feedback is gratefully received.

The Service consultant assigned to me was personable, explained things in simple terms and made sure that my car was ready to collect at the time that I had requested.

Service
Thanks for your feedback, I was pleased to read your comments and that we did what we said we would do. We appreciate your continued business.

The lady that helped me was amazing

Service
The lady in question was Emma! she'll appreciate the feedback, thanks for taking the time to give it.

Tomasz is a fantastic member of your team and followed up at every opportunity

Service
Thanks for saying such nice things about Tomasz, he'll enjoy the feedback. We can usually juggle our workload to accommodate, I'm pleased that we were able to on this occasion. We appreciate you choosing Sytner Harold Wood.

I have to say that Damien and Hannah were so helpful and went above and beyond to fix the issues. It took a while but Damien worked incredibly hard and all was resolved

Service
Thanks for your kind words about Damian and Hannah, they'll appreciate the feedback.

Easy and pain free

Service
Thank you for taking the time to let us know how we did, we appreciate the feedback.

On time and as expected

Service
I'm pleased to read that we delivered what we needed to, thanks for taking the time to give us your feedback.

Service completed on time - car cleaned...everything great!

Service
Thanks for your business and your feedback, we appreciate you taking the time to let us know how we did.

Accurate detail of the servicing I needed and when the service went slightly over the 90 mins I was kept fully appraised.Plus parts that we’re not needed as part of a service package were refunded.

Service
I'm pleased to read that we gave you good, clear information and kept you up to date with progress, we appreciate you taking the time to let us know how we did. Thanks for choosing Sytner Harold Wood.

Big improvement from last Year, keep up the good work.

Service
We're working hard to maintain a high level of customer service so we appreciate the feedback, thanks for your continued business.

as above

Service
Thanks for completing our survey and for your continued business.

I've been dealing with Sytners for 8 years give an excellent service

Service
Thanks for your kind words and your continued business - here's to the next 8 years!

I have previously asked when I booked the MOT by email the previous week, that the mechanics take a look at the battery/clock. This was missed (but quickly put right the following week) so I am not unhappy but this was missed

Service
Apologies for the slip up, I'm pleased to read that we recovered it quickly, thanks for your feedback. We are grateful for your continued business.

Overall I am satisfied with the end result. I would have preferred it to be resolved at the 1st time of trying but I understand the logic. The lady that I was dealing with was most helpful.

Service
Sometimes an issue can't be resolved in one visit which turned out to be the case for you. We do appreciate your patience. Thanks for your feedback and your continued business.

The entire process was very smooth. I arrived early and was able to be scheduled in ahead of time which was great! Tomasz was really helpful giving me updates during the process.

Service
Thanks for saying such nice things about Tomasz, he'll enjoy the feedback. We can usually juggle our workload to accommodate, I'm pleased that we were able to on this occasion. We appreciate you choosing Sytner Harold Wood.

Because I don’t have any problems at all presently

Service
Thanks for taking the time to complete our survey. We read all the feedback we get and use it to try to improve what we do. Thanks for your continued business.

Work carried out as we requested

Service
Thanks for your feedback and your business, I'm pleased to read that you were happy with your visit.

I arrived early, before opening and it was no trouble to ensure I was dealt with.

Service
It was good to read that we were able to work with you on timings, thanks for your continued business.

Did not follow through what was promised

Service
Thanks for completing our survey - we do our best to do what we say we will do but where circumstances change we have to adapt. I know that we've been in touch to complete further work on your car.

person looking after me kept me informed of what was happening and how long my service would take.

Service
I'm pleased to read that we kept you updated of the progress of your car, it's something we focus on so it's good to get the feedback. Thanks for choosing Sytner Harold Wood to look after your BMW.

Always top service from BMW

Service
Thank you!

Stuart Davis adressed the issues very quickly and made sure my car was clean and ready for me to collect.

Service
Thanks for your kind words about Stuart, he'll enjoy the feedback! Thanks for choosing Sytner Harold Wood to look after your BMW.

Very friendly and helpful. The only let down was I was told I didn’t need a full service but when I arrived I needed a full service. I know it’s not BMW’s fault but just a shock.

Service
Thanks for your feedback, on the very latest cars we are able to see exactly what is required remotely, unfortunately we had to wait until we saw your car to be sure what was required. Thanks for your business.

Amy was great - always helpful and keeping me informed every step of the way.

Service
Thanks for your feedback, time and time again our customers tell us how important it is to be kept informed of progress so I'm pleased to read that we did so. We appreciate your business.

Really appreciate the visual of the condition of my car and all my questions get answered.

Service
Thanks for your feedback, our health check video is very popular with our customers - I'm pleased you found it interesting.

Clear, helpful, informative and delivered on-time

Service
I don’t think you can say fairer than that - thank you!

As answer for question 1

Service
Thanks for completing our survey, unfortunately a glitch has meant that your kind words haven't pulled through onto the website, we appreciate your business.

Current and past experience have always been hassle free.

Service
Thank you for taking the time to let us know how we did, I'm pleased to read that you had visit that met expectations. We appreciate your business.

The reason being everything was completed to my satisfaction

Service
Thanks for your feedback, we appreciate the time to complete our survey, we are grateful for your continued business.

Completely satisfied I was so excited at picking up my new and first BMW The brand has definitely impressed me

Sales

Could not wish for better service. Thanks to Becca Howard brilliant.

Sales
Thanks for your business again - we appreciate it.

I was extremely impressed with the overall expereince in purchasing my new car. I have to give special mention to Ash Safdar who expertly guided me through the whole transaction and provided great customer service throughout.

Sales
Thanks for your kind words about Ash, he'll be pleased to read them. We do our best to help our customers make a good decision so I was pleased to read that you felt Ash did well for you in this respect. Thanks for your business.

Beeca was absolutely fantastic, she should definitely be promoted as I believe she would be a great senior role

Sales
Thanks for your feedback, I'm sure Becca will be delighted to read your recommendations! We appreciate you choosing Sytner to supply your new BMW.

Amadul provided an excellent customer service and I was givven great knowledge on all aspects of the car.

Sales
Amedeo will be very pleased to read your feedback, thanks for taking the time to give it. We appreciate your business.

The car (7Seater) is very comfortable and suits my needs. My previous cars were the Vauxhall Zaveria (7Seater) followed by 2, C4 Citroën Picasso’s (7 Seater). These vehicles felt like I was driving a Transit Van.

Sales
Thank you, Dean was thrilled to receive your feedback, please make sure you recommend any of your friends, I hope you and your son enjoy the car.

Just completely satisfied with the whole experience

Sales
It's a pleasure to receive another 5 star survey from you! Another car and another grandchild... Thank you yet again for your business and congratulations on both.

Ash Safdar at Sytner Harold Wood genuinely cares about the customer, and has the backing of his management team to make the right deal happen!

Sales
It's great to read your survey and Ash will be really pleased you took the time to share your feedback. If you need any help from Ash or the Management team, please get in touch.

I was given updates throughout and always kept in the loop. It was easy to get in touch with Ash who always had the answers to my questions and made time for me.

Sales
Thank you for your fantastic survey about Ash. He will be over the moon to read your feedback, enjoy your new car.

Simple process

Sales
Thank you for filling in our survey Mr Virupapuram. Mark wishes you well with both of your recent purchases. Congratulations, we look forward to seeing you both soon.

It was quick and easy. We had great updates throughout the process. It was lovely service.

Sales
Thank you for your survey, Becca was really pleased to see it. I hope you and your family enjoy the new car.

See above. What a lovely helpful friendly well informed lady you have in Becca Howard

Sales
Thanks for saying such nice things about Becca, I know she will appreciate the kind words. Thanks for your continued business.

As my first point, the customer service, communications, follow up, attention to detail at Sytner was great.

Sales
The word communication keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

Me and my other half have had various BMW's and it's always an easy enjoyable experience.

Sales
Thank you for your feedback, and for choosing Sytner Harold Wood to supply your new BMW.

Sales Executive: so far, the best person I've ever met in this business. Easy to approach, excellent knowledge about the brand (i.e. he mentioned his training at BMW and how he tested different brands to then find out the differences between brands.

Sales
Thanks for your kind words about Ash, he'll enjoy the feedback! We appreciate you taking the time to let us have your feedback, thanks for choosing Sytner Harold Wood.

all good

Sales
Thanks for your feedback, we appreciate your business.

Ash was great through everything

Sales
Thanks for completing our survey, we read all the feedback we get and do our best to use it to improve what we do. Thanks for your business.

Helpful

Sales
Thanks for your feedback, we read all we get and use it to try to improve what we do. We appreciate your business.

Not stressful at all and was always kept up to date

Sales
Thanks for taking the time to give us your feedback, we appreciate your continued custom.

We head hunted Ash Safdar from his previous branch in Canary Wharf, and again he didn’t disappoint with the way he handled everything. Great service, great deal and the car arrived earlier than expected. Since delivery Ash has been a big help still

Sales
Thanks for your kind comments about Ash, he'll appreciate the feedback. I'm pleased to read that you were so happy with the way he looked after you, we are grateful for your continued business.

Good communication throughout the sales process, efficient handover, good customer service overall

Sales
Communication is a word that keeps cropping up in the feedback we get, when we could have done more it can be a problem but when we get it right (as in this case) it makes all the difference. We value feedback and it does make a difference when we get it.

Amedeo was extremely courteous and took plenty of time to explain the optional extras available. When we collected our new vehicle it was clear that Amedeo had a detailed knowledge of the new features included with the vehicle.

Sales
We think it's important to make sure we give our customers the time to make a good decision, I'm pleased to read that you felt Amedeo did this. Thanks for choosing Sytner Harold Wood.

Frendy and find the car that.s best for me

Sales
Thanks for your business again - we appreciate it.

I went to the dealer knowing what I wanted and got exactly that. Didn't need a pushy salesperson and didn't get one.

Sales
We think that it's important to help our customers make the right decision for them by offering our experience and guidance throughout the decision making process. I'm pleased that you were happy with what we did.

Dean was very helpful, great communication, and very good at updating myself, honest options and a generally great guy to work with.

Sales
Thanks for your kind words about Dean, he'll appreciate the feedback. Judging the right amount of help to give a potential customer is not always easy so I'm pleased to note that Dean got it just right for you. Thanks for your business.

Steve , becca and laura all offered great attentive service

Sales
Thanks for your kind words about the team, they'll appreciate the feedback. I was pleased to read that you felt that they were passionate about what they do.

We used Ash previously with our first BMW purchase so it was easy for us to chose to use him again. As before, he took excellent care of us and we were very happy with the service we received

Sales
Thank you for completing our survey, Ash will no doubt appreciate the kind words. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Becca Howard was always accommodating, very professional and helpful. Any queries were always dealt with/responded to very promptly. Thorough handover when picking up car. Excellent service throughout.

Sales
Thanks for saying such nice things about Rebecca, I know she will appreciate the kind words. Thanks for your continued business.

The whole experience was easy and stress free . The sales staff Becca Howard was exceptionally helpful and informative and she really listened and understood and provided a car that meets my needs.

Sales
Thanks for your feedback, I'm pleased that Becca helped you make a good decision for you. We appreciate your business.

excellent because the team had to close the show late due to my incompetence

Sales
Things don’t always go to plan! I'm pleased we were able to adjust to make things work. Thanks for your feedback and your business.

Becca provided a perfect service, many thanks

Sales
Thanks for your kind words about Becca, she will be pleased to read them. I'm glad that the experience was a good one, Thanks for your business.

I cannot fault anything

Sales
I'm pleased to read that you were happy with the experience, we appreciate your feedback and your continued custom.

I've been dealing with Ash in Sytner Harrolds wood for over four years now and he is second to none. Because of Ash, I will always be a BMW driver. He epitomises customer service and would bend over backwards for his clients. We always feel special!

Sales
I was very pleased to read your thoughts about how well Ash looked after your purchase, thanks for taking the time to give us your feedback.

Great customer service

Sales
Thank you! we appreciate your business.

I was very happy with the smooth step by step process especially the way Robbie Buckle kept me informed and up to date with fantastic service.

Sales
I'm pleased to read that you were so happy with the way Robbie looked after your purchase, the feedback means a lot to the team so we appreciate you taking the time to give it. Thanks for your business.

Very satisfied indeed. Could not have asked for more. Becca Howard was truly professional and made us feel very comfortable and relaxed.

Sales
Thanks for your feedback, we appreciate your business. Becca will be delighted with your kind words.

Your sales executive could not have been more professional and courteous.Very impressive!

Sales
Thanks for saying such nice things about Rebecca, I know she will appreciate the kind words. Thanks for your continued business.

Great service

Sales
Thanks for completing our survey, I was pleased to read that you enjoyed the experience. We appreciate your continued business.

The experience was flawless. Every member of staff I interacted with was responsive, helpful and polite, especially the sales Executive (Mark Daniels).

Sales
Thanks for your kind words about Mark and the team, they'll appreciate the feedback.

The staff is very helpful and polite

Sales
Thank you! we appreciate your kind words.

Dean Burgess was exceptionally helpful & made the purchase of my BMW a pleasurable experience

Sales
We think that buying a new BMW should be a nice thing to do, I'm glad Dean made sure it was in your case. Thanks for your feedback and your business.

great car, great service

Sales
Thank you - we appreciate your feedback and your business.

Again Sam Street and Tammika were excellent. Found the right car and worked hard to ensure the car the spec we really wanted and also ensured it came in budget

Sales
Thanks for your kind words about Sam and Tammika, they will certainly appreciate the feedback. I'm pleased to read that we worked to make sure we found what you wanted, thanks for your continued business.

I am very pleased with the service I received from BMW. In particular, Ash Safdar was very helpful and always kept me updated. Not just in the process of purchasing my car but he has also been very helpful since collecting my car.

Sales
Thanks for completing our survey and for the nice things you said about Ash, he will appreciate the feedback. We're grateful for your business.

Made to feel special

Sales
The team enjoy seeing somebody excited about their new car, it makes their day too, I'm glad that it was a nice experience. Thanks for your business.

Everyone was very friendly and helpful. When i collected my car I was made to feel special and the briefing eas very thorough

Sales
Collecting your new BMW is a special experience and the team like to see people enjoy it. I'm pleased to read that the handover was thorough - there's lots to take in. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Five star service

Sales
Thank you! we appreciate your feedback.

A very easy process - driving my new car within two weeks - incredible - very pleasant staff great experience

Sales
We do our best to make things as straightforward as we can, it's always much easier when you have an enthusiastic customer who's keen to get into their new BMW!

Great salesperson, who was committed to finding me the right car.

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

My experience at the BMW centre where my car was purchased has no comparison. The lovely lady that was in charge with the sales was all the time updating me. I was informed when the order went through, the progress and when the car was delivered.

Sales
Thanks for your kind words about the sales team, they will appreciate the feedback. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Tammika Samuel your representative that dealt with me, was faultless from start to finish, she answered all of my questions and attended to all of my requests with a friendly and efficent manner and I would definatly recommend and be returning to her

Sales
Thanks for your kind words about Tammika, she will enjoy the feedback. We appreciate you choosing Sytner Harold Wood to supply your new BMW.

All the team are very attentive, from the Centre manager who greeted us upon our arrival at the Centre, through to the reception staff. We were very pleased with our main Centre contact, Ash, who guided and advised us through the process

Sales
Thanks for your kind words about Ash and the rest of the team, we appreciate your feedback and your business.