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Ongoing continuous faults that the dealership has been trying..to resolve since last year. Continued visits and very poor communication until lately where I've had to escalate to Damian Douglas for help and support before I take it to BMW UK.
Overall happy with service
The part was going to take longer to fit. Rather than wait, a cab was ordered for me taking me to the nearest station and could get on with my day. Very easy and no fuss.
Because I find them very friendly and helpful.
Delivered on time stated. Friendly and professional manner.
Smooth booking, attentive staff, personalised welcome.
I can not fault the ecperience.
Poor after care from sales
Car was washed but dirt could be still seen on the alloys and body. Have had car washed before from bmw and it was given back immaculate after a service.
Again only due to the above. And car could have been better cleaned
Really good service. Only thing that let down the finished item was the quality of the clean at the end could have been better. I was told the machine was down do it had to be hand washed, usually better but seemed slightly unfinished.
although it took two visits to fix the problem and maybe if i had remembered the original technician who diagnosed the problem it would not have meant me having to come back to go out with another technician who couldn't hear the noise ..
Great service and great cars.
Stuart Davis was great. He kept me informed of the whole service process as it progressed. A special thanks to the technician who conducted the service and the young lady at reception. Overall a very pleasant visit.
Its basically after complaining, ONLY THE management return calls. However, it's not Sytner on not happy with its BMW UK
same as above. Jaana as the service clerk is a delight.
i called 3 times and and left messeges and noone called me back till now
Great service and peace of mind provided, everything was clearly explained. Received a video afterwards showing additional checks that had been done on my vehicle.
I've been promised bu Nick, the damages will be fixed, but still nothing happened
The vehicle came in for a routine service which was fine, however, the onboard computer wasn't updated so another visit required! Also, I had expected the oil to be changed but was advised to return in 3,800 miles. Expensive in terms of my time!!
Very helpful and friendly staff, allowed me to work my service in around my working day
I booked my service online and it was easy and received confirmation quickly by an email. My car had a front brake pads replacement service. The job was done on time. Staff was friendly. The car returned with a good condition.
Staff are professional and friendly and the service quality is excellent
Car was in for over a week. I don't feel the order of which the vehicle work was carry out was great time management. If there's faults a customer has raised and there's a possibility of parts needing ordering, why not do that first?
The service at Sytner Harold wood has always been beyond reproach, which is why I bought my last four cars there even though there is a Fairfield 2 miles from my home.
Because our contact Holly (I think that was her name) kept us informed and reported to us what needed to be done and organised the ongoing work.
Service experience good also, staff also very professional
I found it very difficult to communicate with the service advisor, even after a number of calls and after 10days of no response I had to personally visit the dealership to find out what had happened to the repairs on my car.
Shocking aftercare customer service. Couldnt get through on Thursday, No one updating me on Fri as promised. No one answered my email. I made 4 calls n a week for updates. No sucess. Lost patience issue still unresolved
Robin Buckle was excellent with us.
The staff were very helpful and kept me updated while I waited for my car
Poor sales handling process I gave spec I wanted should have been easy process never expected failure after failure and errors still bought car was near enough the spec I wanted but not my dream spec for first brand new car
tomasz really took good care of me, right from start to end
Lack of communication
I have zero faith in the competence of this dealership. Car came back form it's service in a worse state than it went in. Standard of work carried out is poor.
They are very polite and kind and give good service
well advisable people
The service experience was efficient and slick, everyone happy to help and delays dealing with the drop off and pick up were minimal.
I had an issue with my manual driver seat which had its cable broken. I took this issue with Styner after 2 week appointment waiting. Then they took 2 days just to tell me that the issue is with Cable which was evident from day 1. 3 days to fix a sea
Holly was very good so I was very pleased with her
friendly, trouble free and efficient
Get fed up listening to BMW and Mini ads on the phone when trying to get through to my customer adviser (Jana), work I requested was not carried out, and Jana even told me that the small expansion tank was for the air conditioning - wrong answer!
Constantly chasing, no updates given. 20 days to fix a simple broken window and valet the vehicle. Also had no courtesy car as promised. Absolutely terrible.
Very clean install of equipment but system does not work with my Samsung s7 phone. Should have been told when I enquired that they have never tested the system with android phone. As a result system is £500 waste of money
did all that was required
The services team member was very professional and helpful. Great job
Hollie who dealt with me was great, the blond girl who sat at the accessory desk next to her was arrogant and would not listen to my question and concerns. I asked the difference between an inspection service and an end of warrantee pre mot check.
as above my vehicle was damaged and ive been told they will investigate and get back to me but nearly over a week still no contact even when i have tried to chase it up was told they in a meeting and would call me that day but still no communication
Excellent service agents and work was carried out on all the issues I had raised.
Superb customer focussed service. The sales team (Ash Safadar in particular) makes the buying experience an absolute joy.
Very convenient and informative.
My car was recovered to them by BMW assist. After 2 days I called to check the progress of my repair and was told my car was not with them. After an entire day of communicating with BMW assist and syntners, synters locates my car in their premises.
Works are always carried on time
Fast and efficient
they do not listen what are customer's needs - extremely unprofessional
Had to change the date for my MOT, wasn't a problem, (thanks Hollie), they also carried out a quick check up as this vehicle had been sitting on the drive for a long time, so hadn't had a run. (Thanks Demi)
MOT was done, nice new tyres fitted - so the service was ok; but the above mentioned issues did not make it a nice experience
Took far too long. You have all the gloss of a sales room but give me practical efficiency anyday
Excellent customer service ultra professional
Never phoned back in NUMEROUS times.
Everyone at BMW are very polite, the customer service is good. They explain everything clearly. I only didn't out a 5 star because there is always room for improvement.
Kept us waiting far too long on arrival and collection.
Staff always work hard to deliver quality service
The whole experience and professionalism was faultless
Service rep was good but could not obtain a price from the work shop for work I needed done on the panaramic roof upholstery. Apparently, work shop doesn't do work other than service on Fridays.
Everything delivered efficiently, politely and professionally.
They assisted with a tricky, non warranty repair.
Great but it was let down by initially getting the car not washed! They told me they can wash it in 30mins but took well over an hour! if i had known i wouldn't have agreed.
Vehicle drop-off very efficient, reception very efficient, a bit of a wait to see a representative, very good at keeping me informed on progress, poor sound quality on healthcheck video ( couldn't hear the tyre tread depth and brake pad measurements)
The problem with the boot was resolved and the car was valeted as courtesy.
Everyone very helpful.
Good service from start to finish.
Tyre guy is a legend!
Requested a call back several times and no one has bothered to ring me back
they managed to due the recall issue, mot and oil and filter change on same day
Great service and I also met and spoke with the reception manager at length. She was really pleasant and knowledgable.
Thomas looked after me and and everything in hand and in good time
Received text to say car was ready to collect double checked by calling which they confirmed yes as I was currently going through bereavement. Advised I would be 30mins upon arriving at dealers waited over and hour for then see issue not resolved.
fast and effecient service
Would have been 5 star but one of the car washers was broken so the valet had to be put off to a later date.
Everything went smoothly
Excellent customer service
Nobody could give me any answers even customer services wouldn't help me
Why not ?
Excellent service, but expensive.
The service at Harold Wood was great as always. The online booking service was totally inefficient tho as the booking I made (on the phone in the end) was made for the wrong day although I had a text showing the correct details.
Came for battery replacement- battery replaced
Professional, polite attitude towards customers.
Feel I was missold a service pack, inadequate courtesy cars despite pre booking well in advance to drop my x5 I get given a mini? Seems unless you look older you're not taken seriously.
The recent MOT of my car was very good and efficient and I would have given a completely satisfied if it wasn't for the fact that the car parking failure warning that I had fixed the same day has now reappeared so I will need to re-book in with Sytne
Staff were really good. Very efficient and friendly
The young lady (Becca at Romford Branch) looking after us was truly dedicated to her work. She kept us informed of the progress of the car order. From the test drive to taking the car home there have been no problems whatsoever.
As mentioned above, kept updated the whole time, not pushed into the sale as some dealers are. Everyone very polite.
I always have a good experience at bmw
Salesman extremely knowledgeable and very helpful.
Efficient services and updates.
Robbie Buckle has been great and helped a lot with motability application
All staff were friendly and helpful. Ash Saldana is a credit to your organisation. Very professional.
As sale go I was satisfied
A good sales team who helped me find the right car for a good price
Great service and Becca Howard had great product knowledge!!
Tammika was very helpful. Made our experience in choosing the new car so easy and comfortable.
An absolutely fantastic customer orientated service - From the moment you pick up the phone to register interest to the point the car is delivered, the experience is the best I have received.
I have given this score, as once again the service is impeccable and the help from Robbie Buckle, made this an easy, stress free experience, right from my first visit to BMW, all the way through todelivery of the vehicle, and after handover.
all the staff are very friendly cant do enough for you ,this is my second car from bmw and ive always dealt with becka whom is lovely takes her time with me , if im unsure about something she shows me other options untill im happy
I am very satisfied with the customer support provided by Sytner Harold Wood in Romford and in particular Ash Safdar who has been honest and very helpful. Ash has been the reason I bought my car from Sytner because of his willingness to help always
Got a new car and all is good. Can't complain. Some nice touches when we collected the car too.
Robbie Buckle was superb. He was great with my whole family and got them involved. Top guy and it was an absolute pleasure to work with him
They have kept me fully updated with the progress of my purchase.
There few things that would have been nicer to have on the sport model the crome pedals would been great better quality mats with bmw on toych screen system keyless Entry comforts touch too as and apple play as most people have apple stuff now
This is my 3rd time buying a vehicle with Sytner BMW Harold Wood and each time I have had excellent customer service.
Again customer service was great. I was kept updated constantly
Lovely car and driving experience
they were enthusiastic about their products and kept me fully updated on the arrival of the new car
Ash Safdar literally pulled out all the stops and dedicated numerous hours to securing the car I wanted. Most sales representatives simply would not go that extra mile....he did. Outstanding service
I seriously hope that BMW Executive Management puts in the additional effort, time and resources to replicate this level of great service from its sales centre to its service centres.
Nice touches like bottle of photos of the car sent on arrival at the dealer, bottle of prosecco presented on collection etc. Made it an enjoyable experience throughout.
Ash kept me updated throughout the process.
Sales adviser was always to hand when we had any enquires and answered everything in detail
As I said excellent service, car ready when ash said it would be, kept us updated, really happy.
Mark the sales exec was very helpful and kept trying when I challenged him.
Completely satisfied from the start to finish, being managed by Tammika
Cannot fault the whole procedure, from start to finish, a very professional service. So happy with my X1
It was a fantastic experience and I am very grateful.
Robbie was fantastic and helpful as ever and did his utmost to help us find the right car. He spent a lot of time with us doing test drives and talking us through options.