Loading...

ABOUT Sytner Harold Wood

Find out more about what we do and our team.

Contact Us

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Fly fishing and freestyle rap battles

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing I would change, friendly presentable knowledgable staff

Service

It all went smoothly

Service

Quick turn around and great communication

Service

I bought the car from the ad on line and speaking to the salesman he told me it was immaculate. When I arrived to collect it there was some damage to the rear, I explained that this needed to be fixed properly not touched in before we would accept

Service

Very happy.

Service

All works done in time advised.

Service

It was quick and very professional.

Service

No communication regarding delivery of the vehicle despite calling the dealership to express needing the car before a certain date

Service

I got there at 0945 for my 1000 appointment.Informed at 1130 that a new tyre was required to pass the m.o.t.This would require my presence until 1400 which I agreed to.I was contacted again at 1330 to say it would be 1600 and it was ready at 1745 bad

Service

Great team of people & really very helpful.Kept up to date with car progress

Service

Always helpful team and everything is explained

Service

I was kept informed of what was going to happen regarding the work on my car and the costs were explained to me and were very transparent. There were no hidden costs when the bill was presented to me.

Service

I was told that I would get a copy of the work that had been carried out on my car during the service, but I never received one.

Service

Great Staff

Service

Arrived at the designated time, car taken and returned promptly.

Service

Based on my experience with your member of staff Tomasz he has helped me incredibly and I appreciate everything he has done

Service

Reception facility on arrival greeting by staff transfer of vehicle to technician

Service

Fabulous service

Service

At first, there were a few teething issues but then I was introduced to Antonio and Tennysson. Both amazing guys

Service

Timing and did everything that needed to be done and was explained fully

Service

Service was straight forward, friendly staff, nice facilities. They did what they said ??

Service

My experience went perfectly

Service

the Service was not done correctly as the engine management was on when I was about to leave, they sorted this problem out on the spot But obviously not fully as 2 days later the car would not restart due to something someone had done during the serv

Service

Excellent communication and attention to details.

Service
Thank you! We appreciate your continued business.

I reckon this is a fair rate to give.

Service
We appreciate your feedback, thanks for taking the time to give it.

I was kept informed of what was happening at all times

Service
Our customers tell us via our surveys how important being kept up to date with progress is so I was pleased to read that we did that on this occasion. Thanks for choosing Sytner Harold Wood.

Speed of service, greeted by name before I even checked in, obviously the guy who greeted me took his time to know what car belonged to whom.

Service
Thanks for your kind words and your continued business - we appreciate it.

The staff were all very friendly and did their best to assist me whenever possible.

Service
Thanks for taking the time to complete our survey. We read all the feedback we get and use it to try to improve what we do. Thanks for your continued business.

Damien and Hannah have been very helpful and have resolved the issues. It was a long process but they kept me constantly updated and worked very hard to ensure all works were done

Service
When we communicate well it is often the case that customers are more satisfied with what we do, I'm pleased that although the process was not quick you felt informed throughout. Thanks for your feedback and continued business.

Hannah was excellent and kept me informed throughout the process

Service
Thanks for your kind words about Hannah, she'll appreciate the feedback. I'm pleased to read that you had a good visit.

Fault has not been fixed, the problem is still occurring. Car booked to go back in Thursday 26th.

Service
I'm sorry that we weren't able to resolve this issue on the first visit - intermittent problems are often a challenge to identify when the car isn't displaying the fault whilst its with us. I believe we resolved it on the subsequent visit. We appreciate your patience.

The complimentary car wash was rushed on this visit, only the outside of the car was washed and it looked like a rushed job, not what I've experienced on previous visits. If it would be done it should be done well.

Service
Thanks for your feedback, I'm sorry that the wash wasn’t up to our usual standards, I know that we have subsequently been in touch to sort things out. We appreciate your continued business.

I would have given 5 stars if the car was clean when I collected it, I’ve still got a rear brake squeal when you pull away from the handbrake shoes. It wasn’t picked up on the brake fluid change or end of warrenty check.

Service
Thanks for completing our survey, I know that we've been in touch since your visit, we appreciate your continued custom.

The car was delivered back to me on time and without fuss

Service
Thanks for your feedback and your business, I'm pleased to read that you were happy with your visit.

not helpful at all ver dissmisive and would not give options

Service
Thanks for taking the time to complete our survey, very occasionally we are presented with a repair which has been incorrectly completed. That makes quoting to resolve it educated guesswork as we don't know what's been done. That's hard to explain well, our apologies.

Kept in form by Jackie of progress and car available much earlier than expected.

Service
Time and again customer tell us how important to them communication is so I was pleased to read that you were pleased in this respect. Thanks for your continued business.

Never feel that they have tried to make us spend more than necessary. Always honest and upfront about costs.

Service
Thanks for your kind words, it's good to read that you have confidence in the advice we give. We have a simple approach to advising our customers about work that may be required - we give the same advice that we would give a friend or family member. We appreciate your business.

Our problem was solved quickly and we've not experienced any faults since.

Service
Thanks for your feedback, we're always keen to try to help, I'm pleased that we were able to make things easier on this occasion. We appreciate your continuing business.

Although the service itself appears to have been successfully conducted, the service required message on the dashboard was not reset resulting in me having to return to the service centre some days later.

Service
Thanks for taking the time to complete our survey, I think the light is reminding you that an MOT will be due on the car in a month's time. Although at the time it would have been six weeks off we do appreciate that sometimes the inconvenience of the car going back again is greater than the loss of six weeks of MOT by having it done early. We appreciate your business.

Although the issue for which the vehicle was booked in remains unresolved, not really through any fault of the dealership as I understand it, I was dealt with promptly and courteously. The car was returned to me beautifully washed and cleaned.

Service
Thanks for taking the time to give us your feedback, our apologies that we weren't able to resolve the problem on the first visit, on some occasions we need to follow a repair process which rules things out and may require a further visit, we'll always seek to keep you mobile. Thanks for your kind words about the team.

I had one query about what was going to be done that I was not clear about

Service
Thanks for giving us your feedback, I know that we have since been in touch to clarify the work carried out in more detail. We appreciate your continued business.

Very efficient service personnel informative and friendly

Service
Thanks for letting us know how we did, the team will appreciate the feedback.

The service staff are brilliant at Harold Wood

Service
Thanks for letting us know how we did, I'm pleased to read that you had a good visit.

Price increased by £200 to what was quoted over the phone. Otherwise it was a very smooth experience.

Service
We rely on 'reading' your key when you arrive to establish exactly the scope of work required on all but cars manufactured in the last coupe of years (which can tell us in advance). We make an educated guess when we don’t have all the information. This is usually accurate unless additional operations are required which were in your case. Thanks for your feedback and your continued business.

MOT and warranty check booked for 11am and I dropped car off day before. Amy said she would try and get car done early which she did.

Service
I'm pleased to read that we were able to get you back on the road promptly. Thanks for your feedback and your business.

They couldn't have dealt with the situation any better

Service
We always do our best to help with urgent or security related matters, no matter how busy we may be. I'm pleased to read that we were able to achieve what was required quickly. Thanks for your continued business.

Quick, efficient service. Check and complimentary wash completed in less than 90 minutes.

Service
We do our best to be speedy, I'm glad to hear that we achieved this for you.

The customer service provided by the Service Advisor was excellent. I was very pleased with the way the Service Advisor handled my complaint.

Service
I often think that the mark of a good business is the way they handle things when something has gone wrong, I was pleased that you felt Emma did well in this respect. We appreciate your continued business.

Very couldn’t fault any of the staff and as above Jackie was excellent.

Service
Thanks for your kind words about Jackie, she'll appreciate the feedback. I'm pleased to read that you had a good visit.

Service was prompt & courteous and I was advised of any issues.

Service
I was pleased to read that the experience was a good one, thanks for your business.

The staff at Harold Wood are very friendly.

Service
All of our staff understand the importance of good customer service, I am glad that this shows.

Never a problem

Service
And that's how it should be! Thanks for your continued business.

Very satisfied

Service
Good to see your comments! Many thanks.

Seamless from booking, to arriving and being seen so quickly. Staff are polite and helpful

Service
That's what we aim for! Thank you.

Prompt attention when booking, dropping off and collecting. Issues dealt with completely.

Service
Thanks for the feedback, we know you have been a BMW owner for over the last 20 years so seeing such positive comments means we must be doing something right.

Was a late booking but fitted me in. Cleaned car inside and out

Service
Convenience is key, we aim to book all of our customers with a same day lead time. Glad we delivered.

Because I was completely satisfied with the work carried out on my car

Service
That's what we like to hear, many thanks.

all done within the given time to my satisfactory.

Service
'Doing what we say we will do' is the foundation in which we do business, glad to see we lived up to our word. Thank you for filling out the survey.

Job was completed on time and had minimal delay to my busy working schedule.

Service
That's what we aim for, good to see your visit went so well.

The staff who dealt with me, her name is Charlie (not sure about spelling ). She was very helpful.

Service
Charley will be delighted, thank you for your positive feedback.

Disappointed to hear that there is no longer pick up and delivery available even for recalls. Working in the City it is close to impossible to do this during the week. Valet was not very well finished.

Service
Apologies the valet did not meet your expectations, I have asked our service manager to give you a call with regards to getting this rectified for you. Thank you for your continued custom.

I’m usually met with a friendly greeting and I can get a lovely cup of hot tea while I wait.

Service
Thank you for filling out the survey, we appreciate your positive comments.

Very efficiently handled, very polite and kept informed throughout my time there.

Service
Sounds like a great visit, many thanks for your business.

Provided a video message of car check over.

Service
Thanks for the feedback, I am glad you liked our video text. We find these videos brings the repairs to life and helps builds trust into the repair.

Everything was good even the coffee

Service
Thanks for the feedback, I agree the coffee is great!!

Friendship, comfortable waiting area, quick service

Service
I am glad you found your experience so enjoyable.

Excellent customer service from Hannah Sellers & Nick Philp from start to finish. Was kept well informed of my cars progress and given the option to sort out a few issues whilst it was in the garage rather than re-booking it.Car was returned clean!

Service
Hannah and Nick will be delighted with feedback, sounds like they ticked every box, thank you.

Emma Redwood was extremely helpful and made the process very easy

Service
Thanks for taking the time to compliment Emma, she'll appreciate the feedback.

Excellent facilities and welcoming staff. A courtesy car was supplied & the problem with car was sorted promptly and I was kept informed of its progress.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Mostly the experience was good but I had requested a minor readjusting of the bumper. I was told I needed to arrange it separately. Subsequently I took it to another repair agent who did the job in five minutes then and there. Without charge!

Service
Thanks for your feedback, apologies for the confusion regarding your bumper, this is a thing we tend to deal with in our bodyshop but it sounds like it turned out to be a quick and simple job - sounds like we dropped the ball a bit. We appreciate your continued business.

Even faced with a review of their mot facilities, Sytner MOTD my car within an hour of arrival

Service
I'm pleased to read that we were able to get you back on the road promptly. Thanks for your feedback and your business.

All went smoothly and Tomasz was very helpful.

Service
Thanks for your kind words about Tomasz, he'll appreciate them.

Beyond expectations.

Service
Expectation is everything when we are trying to provide excellent customer satisfaction. Thanks for your feedback and your business.

Excellent, warm and welcoming service and kept up to date throughout

Service
Keeping our customers up to date is a piece of feedback that comes up time and again, so we focus on it. Good to read that we've done what we set out to do for you. Thanks for your continued business.

The digital record of the car’s service history wasn’t updated. I had to return a week later to get it updated.

Service
I apologise that you needed to return, we appreciate your feedback and use it as a tool to review and improve our processes. Thanks for your business.

Nothing to fault all ran smoothly, good communication, etc

Service
That word communication again - glad to read that you were happy with the way the visit went. Thanks for your business.

Amy gave great service

Service
Thanks for your kind words about Amy, she'll appreciate the feedback.

I have been going to Harold Wood for many years and have always found the staff pleasant and professional.

Service
Thanks for taking the time to give us your feedback, we appreciate your kind words and your continued custom.

Excellent

Service
Thank you!

The staff are very helpful and professional. It’s also a very smooth and easy process.

Service
We work hard to make the process as smooth and efficient as we can, I'm pleased to read that it was for you. Thanks for your feedback and your business.

The service provided was of an excellent standard. An additional problem was quickly rectified and communication was very good throughout. I cannot recommend their service enough.

Service
Thanks for your kind words, the team will appreciate the feedback. Thanks for your continued business.

Better than my last visit. Very efficient, better service Would have given you a 4star but your taxi service to the station was non existent. There should be able to have use of a pool car...

Service
Thanks for your feedback, we run a frequent service to Harold Wood Station and locally between 8 and 9am and arrange taxis outside those hours. I'm sorry to read that this didn’t work very well for you. We do appreciate your continued business.

Excellent service

Service
Thank you! we appreciate your kind words.

Superb service from drop off to collection kept informed at all times

Service
Our customers tell us via our surveys how important being kept up to date with progress is so I was pleased to read that we did that on this occasion. Thanks for choosing Sytner Harold Wood.

Service is always a seamless and pleasant experience.

Service
It was kind of you to let us have your feedback, I'm pleased to read that you were happy with your visit.

Service advisor was very personable

Service
The lady in question was Amy! she'll appreciate the feedback, thanks for taking the time to give it.

All the staff courteous, polite and welcoming

Service
Thanks for letting us know how we did, we appreciate your feedback.

Prompt and helpful service

Service
Thanks for your kind words and your continued business - we appreciate it.

All aspects of service superb

Service
I was pleased to read your comments about the team, thanks for taking the time to give us your feedback, we appreciate your business.

Everyone was very helpful and polite

Service
Thank you, we appreciate your kind words and your business.

They listened ..they acted and the service was outstanding..the agent was also outstanding

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Super fast, efficient & fixed my issues.

Service
Thank you! we appreciate your feedback and your continued business.

Your staff Amy responded to all our needs with respect integrity and sincerity.

Service
Thanks for your kind words about Amy, she'll appreciate the feedback. We're grateful for your continued custom.

The staff were polite and very helpful. Also my service agent had excellent knowledge when explaining things to me. Harold Wood BMW is always kept very tidy and presentable

Service
Thanks for your feedback, our team are all BMW and MINI Certified Service Advisors and product/systems knowledge is a big part of that. We appreciate your kind words and your continued business.

Friendly and efficient service. Seen to on time and dealt with really well

Service
Thanks for your business and your feedback, we appreciate you taking the time to let us know how we did.

From the moment you drive in, someone is there to take the keys/car and then you report to Reception and handed over to whoever is dealing with you on the day. No problems, very polite gentleman who dealt with me on the day.

Service
Our service drive through works really well - it avoids the need to find somewhere to park as we do all that for you. I'm pleased to read that you enjoyed the experience. Thanks for your feedback and your business.

quick, easy and professional service with convenience or transport to/from the train station

Service
Thanks for your feedback, I'm pleased to read that the lift to the station worked well for you. This remains a popular option for our customers as a relatively convenient way to drop your car off and get on with your day. We appreciate your business.

Beak pad light came on within minutes of collecting the car

Service
I know that we have been in touch since you completed your survey, Thanks for your feedback and your business.

Work was completed on time whilst I waited. Staff were all very friendly and professional.

Service
I'm pleased to read that the Fast Lane solution worked well for you. It's becoming increasingly popular with our customers as a convenient alternative to changing over cars with the additional journeys required to drop off and collect. Thanks for choosing Sytner Harold Wood.

Very informative

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Agreed to pick car at 3pmThe lady (Hannah) wrote 2.30pm on the top of my paperworkI got there at 2.30pm, but she was still under the impression I would be there at 3pm, which is fair enough. But car still wasn't ready till 3.10. Not a complaint!

Service
Apologies for the confusion, I'm pleased to read that we got there (sort of) in the end but the feedback is appreciated. We are trying to speed-up our waiting (we call them Fast Lane) appointments so this is timely for us. Thanks for taking the time to let us know how we did and thanks for your business.

I knew what was happening at each interaction and it was a good experience

Service
Keeping our customers up to date is a piece of feedback that comes up time and again, so we focus on it. Good to read that we've done what we set out to do for you. Thanks for your continued business.

The service I have received has always been exemplary

Service
Thank you! we appreciate your feedback and your continued business.

Good quick service and helpful

Service
Our while you wait service (we call it Fast Lane) can be really convenient, we have good Wi-Fi and a comfortable place to wait and maybe catch up on some emails. I'm pleased to read that you found it a good experience.

Every thing was fine however on the way home the warning came low tyre pressure. I feel sure the tyres were correct when put in for the Service. When I got home I found all the tyres were far below the stipulated level 2.2 front 2.6 rear.Surprising

Service
Thanks for your feedback, I know that one of the team has been in touch regarding the tyre pressure warning light to investigate. We appreciate your continued custom.

Amazingly easy and pain-free, I have never encountered a drive-in service reception before, great idea!

Service
We do our best to make the experience as slick as we can, our drive-through service reception works really well and speeds the process at busy times, for example between 08:00 and 09:00 when we put addition people into the area, I'm glad you thought it worked well.

Always satisfied, polite friendly and knowledgeable advisors

Service
We appreciate your kind words, thanks for taking the time to let us know how we did.

Great all round service

Service
Thank you - I'm pleased you thought so.

Same reasons as previous comments.

Service

Always in touch and updating you

Service
Time and again customer tell us how important to them communication is so I was pleased to read that you were pleased in this respect. Thanks for your continued business.

very helpful staff even provided me with umberella as it was pouring with rain

Service
Thanks for giving us your feedback, the team work hard so they will appreciate the encouraging words.

Everything done to my satisfaction

Service
Thanks for letting us know how we did, we appreciate your feedback.

Hannah was excellent and kept me up to date all the way through

Service
Time and again customer tell us how important to them communication is so I was pleased to read that you were pleased in this respect. Thanks for your continued business.

The booking process was easy and the staff were polite and helpful when I visited.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Service was prompt and efficient

Service
Thank you - I'm pleased to read that the experience was a good one. We appreciate your continued business.

Very efficient and professional in the way they help you

Service
Thank you! we appreciate your kind words.

Good price for the service

Service
Thanks for completing our survey, I'm pleased to read that you were happy with the value for money, we are grateful for your continued business.

Everything perfect apart from masking tape left all around both exhaust areas I only noticed this once I had arrived home

Service
Our apologies, we used masking tape to protect the paintwork adjacent to the area we were working on and left some of it behind when we cleaned your car. Thanks for your feedback and your business.

See above.

Service

Our last purchase in February 2018 was for a 2.5 X1 which has a parking assistance feature. Unfortunately, the person dealing with the sale was unable to demonstrate it and said he would call us back when we should return to have it explained to us.

Service
I apologise that we were late in getting back to you, I know that your Sales executive has since been in touch to demonstrate the feature. Thanks for your feedback.

The staff were very professional, courteous and helpful

Service
The team work hard to deliver a first class service, we appreciate your kind words and your continued business.

Very efficient

Service
Thank you! we do our best to keep things slick. Thanks for your feedback.

Helpful and friendly

Service
We appreciate your feedback, thanks for taking the time to give it!

Was kept up to date with the progress of my car.

Service
Our customers tell us via our surveys how important being kept up to date with progress is so I was pleased to read that we did that on this occasion. Thanks for choosing Sytner Harold Wood.

There were no issues

Service
Thanks for your feedback and for taking the time to let us know how we did. We appreciate your business.

Customer Service were knowledgeable in all subjects relating to my service queries and took their time in giving the answers required.

Service
Thanks for completing our survey, we appreciate your feedback and your business.

Clean and professional establishment. I was taken care of by the friendly staff. I received all the info I needed and advised appropriately.

Sales

Service was amazing, was kept up to date with everything and my advisor was very helpful and always took the time out to help me and was very friendly always felt like I could phone and nothing was ever a problem he made it a great experiene

Sales

Our sales experience was excellent, especially in comparison to other dealerships that we visited. In particular I would like to express how much we enjoyed working with Robbie Buckle. He was extremely helpful the whole way through the process

Sales

Professionalism

Sales

Very helpful sales advisor- Tammika.

Sales

Very good

Sales

Everything was well explained and broken down. Communication away from the centre was good too.

Sales

Very good sales rep Amendo

Sales

Becca Howard (Sytner Harold Wood) was a pleasure to deal with from the begining. She was helpful in deciding what our requirement were and kept us Informed of all stages from manufacture to when we could collect.

Sales

Customer service impeccable

Sales

The service by Ash was outstanding best experience ever with BMW

Sales

All staff were attentive and aware of who you were.

Sales

This is my forth car from u

Sales

From the moment I walked in for my appointment with Tammika Samuel. Every body was friendly from the receptionist to the guy valeting the vehicles. Tammika made everything so easy. Replied to my every query and concern in a very timely manner

Sales

No issues. Everything was completed on time and delivered as promised.

Sales

Excellent service and attention to detail

Sales
Thank you - we appreciate your feedback and your business.

Every step of choice/purchase and delivery completely helpfull in all detail

Sales
I'm pleased to read that you were happy with the experience, we appreciate your feedback and your continued custom.

Completely satisfied I was so excited at picking up my new and first BMW The brand has definitely impressed me

Sales
The team enjoy seeing somebody excited about their new car, it makes their day too, I'm glad that it was a nice experience. Thanks for your business.

Could not wish for better service. Thanks to Becca Howard brilliant.

Sales
Thanks for your business again - we appreciate it.

I was extremely impressed with the overall expereince in purchasing my new car. I have to give special mention to Ash Safdar who expertly guided me through the whole transaction and provided great customer service throughout.

Sales
Thanks for your kind words about Ash, he'll be pleased to read them. We do our best to help our customers make a good decision so I was pleased to read that you felt Ash did well for you in this respect. Thanks for your business.

Beeca was absolutely fantastic, she should definitely be promoted as I believe she would be a great senior role

Sales
Thanks for your feedback, I'm sure Becca will be delighted to read your recommendations! We appreciate you choosing Sytner to supply your new BMW.

Good salesperson who was friendly but efficient and knowledgeable.

Sales

Great experience, lots of choice both for new and used cars. Very useful to have follow up calls and visits to make sure I understand all of the functionality of the car.

Sales

Extremely happy, Ash Safdar my sales person has attended to all my issues/queries with absolute professionalism. This is the second new car purchased from Ash within the last 4yrs so he's managed to get £100k and that's hard!! lol.

Sales

No pressure but personal service and long term relationship with the head of sales.

Sales

First Class, always professional and made it easy for us to deal with them.

Sales

Amadul provided an excellent customer service and I was givven great knowledge on all aspects of the car.

Sales
Amedeo will be very pleased to read your feedback, thanks for taking the time to give it. We appreciate your business.

The car (7Seater) is very comfortable and suits my needs. My previous cars were the Vauxhall Zaveria (7Seater) followed by 2, C4 Citroën Picasso’s (7 Seater). These vehicles felt like I was driving a Transit Van.

Sales
Thank you, Dean was thrilled to receive your feedback, please make sure you recommend any of your friends, I hope you and your son enjoy the car.

Ash Safdar at Sytner Harold Wood genuinely cares about the customer, and has the backing of his management team to make the right deal happen!

Sales
It's great to read your survey and Ash will be really pleased you took the time to share your feedback. If you need any help from Ash or the Management team, please get in touch.

Just completely satisfied with the whole experience

Sales
It's a pleasure to receive another 5 star survey from you! Another car and another grandchild... Thank you yet again for your business and congratulations on both.

I was given updates throughout and always kept in the loop. It was easy to get in touch with Ash who always had the answers to my questions and made time for me.

Sales
Thank you for your fantastic survey about Ash. He will be over the moon to read your feedback, enjoy your new car.

Simple process

Sales
Thank you for filling in our survey Mr Virupapuram. Mark wishes you well with both of your recent purchases. Congratulations, we look forward to seeing you both soon.

It was quick and easy. We had great updates throughout the process. It was lovely service.

Sales
Thank you for your survey, Becca was really pleased to see it. I hope you and your family enjoy the new car.

See above. What a lovely helpful friendly well informed lady you have in Becca Howard

Sales
Thanks for saying such nice things about Becca, I know she will appreciate the kind words. Thanks for your continued business.

As my first point, the customer service, communications, follow up, attention to detail at Sytner was great.

Sales
The word communication keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

Me and my other half have had various BMW's and it's always an easy enjoyable experience.

Sales
Thank you for your feedback, and for choosing Sytner Harold Wood to supply your new BMW.

Sales Executive: so far, the best person I've ever met in this business. Easy to approach, excellent knowledge about the brand (i.e. he mentioned his training at BMW and how he tested different brands to then find out the differences between brands.

Sales
Thanks for your kind words about Ash, he'll enjoy the feedback! We appreciate you taking the time to let us have your feedback, thanks for choosing Sytner Harold Wood.

all good

Sales
Thanks for your feedback, we appreciate your business.

Ash was great through everything

Sales
Thanks for completing our survey, we read all the feedback we get and do our best to use it to improve what we do. Thanks for your business.

Helpful

Sales
Thanks for your feedback, we read all we get and use it to try to improve what we do. We appreciate your business.

Not stressful at all and was always kept up to date

Sales
Thanks for taking the time to give us your feedback, we appreciate your continued custom.

We head hunted Ash Safdar from his previous branch in Canary Wharf, and again he didn’t disappoint with the way he handled everything. Great service, great deal and the car arrived earlier than expected. Since delivery Ash has been a big help still

Sales
Thanks for your kind comments about Ash, he'll appreciate the feedback. I'm pleased to read that you were so happy with the way he looked after you, we are grateful for your continued business.

Good communication throughout the sales process, efficient handover, good customer service overall

Sales
Communication is a word that keeps cropping up in the feedback we get, when we could have done more it can be a problem but when we get it right (as in this case) it makes all the difference. We value feedback and it does make a difference when we get it.

Amedeo was extremely courteous and took plenty of time to explain the optional extras available. When we collected our new vehicle it was clear that Amedeo had a detailed knowledge of the new features included with the vehicle.

Sales
We think it's important to make sure we give our customers the time to make a good decision, I'm pleased to read that you felt Amedeo did this. Thanks for choosing Sytner Harold Wood.

Frendy and find the car that.s best for me

Sales
Thanks for your business again - we appreciate it.

I've been dealing with Ash in Sytner Harrolds wood for over four years now and he is second to none. Because of Ash, I will always be a BMW driver. He epitomises customer service and would bend over backwards for his clients. We always feel special!

Sales
I was very pleased to read your thoughts about how well Ash looked after your purchase, thanks for taking the time to give us your feedback.

Steve , becca and laura all offered great attentive service

Sales
Thanks for your kind words about the team, they'll appreciate the feedback. I was pleased to read that you felt that they were passionate about what they do.

excellent because the team had to close the show late due to my incompetence

Sales
Things don’t always go to plan! I'm pleased we were able to adjust to make things work. Thanks for your feedback and your business.

I cannot fault anything

Sales
I'm pleased to read that you were happy with the experience, we appreciate your feedback and your continued custom.

I went to the dealer knowing what I wanted and got exactly that. Didn't need a pushy salesperson and didn't get one.

Sales
We think that it's important to help our customers make the right decision for them by offering our experience and guidance throughout the decision making process. I'm pleased that you were happy with what we did.

Dean was very helpful, great communication, and very good at updating myself, honest options and a generally great guy to work with.

Sales
Thanks for your kind words about Dean, he'll appreciate the feedback. Judging the right amount of help to give a potential customer is not always easy so I'm pleased to note that Dean got it just right for you. Thanks for your business.

Becca provided a perfect service, many thanks

Sales
Thanks for your kind words about Becca, she will be pleased to read them. I'm glad that the experience was a good one, Thanks for your business.

The whole experience was easy and stress free . The sales staff Becca Howard was exceptionally helpful and informative and she really listened and understood and provided a car that meets my needs.

Sales
Thanks for your feedback, I'm pleased that Becca helped you make a good decision for you. We appreciate your business.

We used Ash previously with our first BMW purchase so it was easy for us to chose to use him again. As before, he took excellent care of us and we were very happy with the service we received

Sales
Thank you for completing our survey, Ash will no doubt appreciate the kind words. Thanks for choosing Sytner Harold Wood to supply your new BMW.

Becca Howard was always accommodating, very professional and helpful. Any queries were always dealt with/responded to very promptly. Thorough handover when picking up car. Excellent service throughout.

Sales
Thanks for saying such nice things about Rebecca, I know she will appreciate the kind words. Thanks for your continued business.

Great customer service

Sales
Thank you! we appreciate your business.

I was very happy with the smooth step by step process especially the way Robbie Buckle kept me informed and up to date with fantastic service.

Sales
I'm pleased to read that you were so happy with the way Robbie looked after your purchase, the feedback means a lot to the team so we appreciate you taking the time to give it. Thanks for your business.

Very satisfied indeed. Could not have asked for more. Becca Howard was truly professional and made us feel very comfortable and relaxed.

Sales
Thanks for your feedback, we appreciate your business. Becca will be delighted with your kind words.