Sytner Harold Wood Star Rating
Sales
20 comments from 37 reviews
Service
53 comments from 138 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"need to be more welcoming"
"Good service and they cleaned my car inside and out."
"They were very good - I was very impressed with them."
"The dealer did not call when promised to inform the vehicle was ready I had to chase the dealer."
"My BMW was booked in for a couple of jobs but they forgot to service my car."
"Totally unacceptable experience, car booked in for work and wrong part ordered, waited for 2 hours before being told of mix up. Would certainly not recommend"
"I had to wait around 30 mins to collect my car"
"My car is never cleaned when it has been in for a service. The staff is miserable."
"Jay the service supervisor had a loan car for me immediately on the two occasions I brought the car in with double coil cylinder failures, one after the other. I was told that if two failed all six are replaced, so far three visits three cylinders"
"Sadly a couple of errors were made including an unauthorised repair and a security lapse with regards to the delivery of the vehicle."
"Lack of communication with the customer. Disregard for the disruption caused to customers schedule."
"The roof was so badly chipped and as far as I'm concerned has totally spoilt the car."
"As usual excellent service"
"They completed before expected time and the car was returned valeted."
"all dealt with smoothly and information readily given. replacement car for day all ready and waiting , only gripe is that it had empty petrol tank"
"Ifeel it is quite expensive for servicing."
"They were very good but there were some delays. It had to be kept overnight for a part to arrive."
"Apart from the hirer car was a mini"
"Took 3 whole days to install a CD player and I had to take time off work"
"Not happy that i gace instructions and they were not carried out"
"Excellent pre and post service from salesperson Justin Sandford although a little rushed to complete deal pre month end feb 29th"
"Very Good experience and helpful"
"Following replacement gearbox a oil leak occurred car left at dealership on Friday and contacted on the Thursday to be advised wrong part had arrived and returned on Tuesday 10th."
"Everyone was very friendly and helpful."
"i do not know which service was carried out. extra work was quoted for which was not required. gear box sump leak,coolant change,a/c recharge"
"I was happy with the sale process, but less happy with how questions I have asked about defects in the vehicle have been answered."
"I received a call to say my car was ready but on arrival I had to wait another 2 hours."
"I did not think anyone took any ownership of the problem. I was in the dealership for 5 hours. Waiting for them to complete the rest of the failed mot work."
"I had to wait for a month to get an appointment."
"I was kept waiting because no one was notified of my arrival.5"
"I feel very comfortable when I go there."
"they were excellent"
"wanted a hire car but was not given one and they had the 3days.I had t also have a tyre and I was quote £160.00 and when I got there I was given the price and it was £135 and was told that we got me a discount and there was not."
"The customer service was not very good, the work was good. There was a lack of communication, I was not kept up to date, The vehicle was there for a good three days before I was told about what was happening. The vehicle was also not cleaned."
"100"
"They made me feel very welcome and really appreciated and they were very courteous."
"They were very organised and kept me informed."
"fantastic service"
"Everything was perfect."
"Fast and professional"
"I had a call from the dealership to make sure everything had gone ok, and they clean the car when it goes in which is a nice touch. They went above and beyond, there was lots of nice touches."
"Amazed at the service, didn't even have to get out of the car in the rain, the courtesy car was waiting, car was completely fixed"
"The prices are high."
"MOT and body polish. Very satisfied."
"Extremely efficient service Friendly staff were good hosts"
"The experience was appalling, they made me pay for a hire car until they gave me a free courtesy car and the work has still not been resolved!"
"No courtesy car and called too lae in the day to complete further work. However car was given safety check and for now appears to br driving ok."
"Excellent experience, car was booked in next day and was provided with taxi service, advisor fully explained the service and repairs"
"The repair took longer than expected. The Team were very attentive, and set me up with Internet access so that I could work from the reception are. I would recommend some additional power points there are none in the immediate waiting area"
"very one was polite"
"the lady i dealt with was very helpfull, tehy treied to fix my car but fuse box which ,ment i had to wait 5 days to get car back and hire car wasnt as good as my car."
"Visit was unplanned breakdown. Time at dealer was 3 days too long"
"The only thing i would mark them down on would be their knowledge of vehicle and not knowing what the fault of the vehicle is."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Good feed back from sales exec, kept me up to date and did what he said he would do"
"Professional attitude all the way through.The process was smooth. The sale representative was efficient and committed. I was regularly acknowledged through out the process with updates. I felt the willingness of staff to help ."
"Connected drive was not set up ready when I drove the car away from the showroom"
"Extremely pleased with the service received from Joannah Beekoo"
"Thank you for all your help"
"very helpful, slightly pushy"
"completely satisfied with the service provided.Every effort was was made to ensure that the car was ready and available at the agreed time and date. All the business related paperwork was completed quickly and acurately.Very impressive."
"Arranged with salesman for delivery on 29th February for new registration. Delivery wasn't until March 12th, was without a car for 13 days"
"Completely Satisfied withe the Sales Person"
"I was well looked after from start to finish. My needs for the type of car and financial limits ended with my buying a cracking car."
"Danielle Chapman looked after me from the initial quotation to delivering my car, I thought she did a faultless job and made me feel comfortable throughout the process. And got me the car I wanted at the price I needed."
"Very satisfied with Don, he returned all calls."
"Danielle did a lot of searching to find the right car. Really appreciated the extra effort. When i went to Park Lane and Highgate dealerships they only showed me what they had in the showroom."
"The sales lady was excellent, but the car wasn't PDIed properly"
"Mark Daniels, exceptional customer service"
"Excellent. See previous box"
"Danielle was fantastic"
"Don Collins was extremely helpful throughout the whole process. I needed to change my requirements and nothing was a problem. The team behind the scenes were also very helpful, they even tried to match my new registration plate to my name."
"The staff at Sytner Harold wood could not have done more to help me with my choice. They are fantastic."
"This is the second car I have bought from Joanna Beekoo and a pleasure to deal with, really professional"