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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
743 ratings and 334 comments received in the last 90 days.
17 April 2024
We changed from our usual BMW centre and was completely surprised at the positive difference in the experience! We were made to feel highly valued customers from the initial welcome at the door to final farewell. Outstanding ??????
09 April 2024
This is my third purchase from this location. It just gets easier every time I buy a new car.
09 April 2024
Robbie was utterly professional when helping us to purchase the car. Nothing was too much and he was very knowledgeable.
09 April 2024
Very helpful
08 April 2024
Same as above
08 April 2024
Andrius really looked after us
08 April 2024
Friendly staff and in particular, the sale rep Harvey Page was a pleasure to deal with - very professional and kept us informed regularly with emails and calls. Top service!
07 April 2024
Andrius explained everything well.
05 April 2024
Harvey took us through all the online paperwork and then helped set up the car. Very efficient and friendly and has since followed up to ensure everything to our satisfaction.
04 April 2024
Very pleased, Issa was very helpful with providing me updates.
04 April 2024
Sales person Robbie was absolutely brilliant. Very thorough, caring , and supportive throughout.
04 April 2024
Very satisfied with the service been with BMW over 10 years this is my 4th brand new car
04 April 2024
My new car arrived much sooner than anticipated I was also offered an improved monthly payment
04 April 2024
Took a long time to get the car
04 April 2024
It was so comfortable and the service was great
04 April 2024
We cannot fault the service we were given before, during and after the sale. Presentation of the car on collection was exceptional and made it a very special experience.
04 April 2024
Full explanation of process and also very thorough with explaining how to operate features on my vehicle.
03 April 2024
Excellent customer service. We were valued and listened to. Anthony Mach (sales) should be commended, very courteous, polite and knowledgeable. We didn't intend to buy the car right away but left the showroom having bought one. Great salesmanship!
02 April 2024
I am very satisfied
01 April 2024
Harvey Page, since taking over the order has been 10/10 for keeping us informed of what was going on, giving us the information we needed, and then doing an excellent handover.
01 April 2024
Again down to the salesman
01 April 2024
Very helpful
31 March 2024
Very professional
30 March 2024
The friendliness and excellent customer service from our sales man .
30 March 2024
Attended to my needs and went the extra mile to accommodate my requests
29 March 2024
great customer service. loved the hot chocolate i would also like to mention a young lady sorry ive forgotten her name but i wasn't very well and she heard me saying to my son i need some more chocolate, she came over with an assortment of biscuits.
28 March 2024
Didn't have to wait for long Anthony was amazing.
27 March 2024
Sales person friendly and made us feel at ease
26 March 2024
Staff was very helpful, informative
26 March 2024
My requirements were carefully considered when I was looking at car options and the process was very smooth
26 March 2024
Anthony was amazing from the very beginning. Very efficient and always on the ball. He has the most authentic aura to him which makes him a great asset to the BMW team. He didn't just try to bag a sale like some sales people do.
25 March 2024
Always a great experience
25 March 2024
Easy to swap car , all options explained
21 March 2024
We have loved this experience
14 March 2024
Sales team down at Harold Wood are great. Thanks to Darren for helping me with the car and Nick and Olivia for help with the finance! Appreciate it guys
14 March 2024
Simple and friendly
14 March 2024
Everything was fabulous
13 March 2024
Everything was as promised
12 March 2024
Could not have asked for a better experience.
10 March 2024
BMW staff was very friendly and kind, the gentleman who help us he offer us drink and biscuits ?? also Harvey he help us very well during the order the my car , he explained every little details to me about my car when the car arrived. Thank you
08 March 2024
Again the staff were all Polite, friendly and helpful, and when we collected the car there was a cover and bow and we were helped setting up or apps as we're not very technical.
07 March 2024
I was very satisfied with the experience at Syntner Harold Wood. Charlie Elliott made my wife and I feel that we were his only customer and that made us feel special
07 March 2024
Hi I meet Harvey ho served me I was very impressed with his skills very professional and a nice person I will recommend to all my friends to go through him in the future. I'm very satisfied to communicate with him 10/10 ??
07 March 2024
Great customer care. Friendly and professional And extremely helpful
06 March 2024
Absolutely no complaints at all
06 March 2024
Charlie and Olivia knew our 'must haves' and did everything they could to provide us with a car that included all the spec we wanted and it turned out to be an excellent car!
06 March 2024
Very informative.
06 March 2024
Great service
06 March 2024
So easy to order and collect my new car! The team at the harold wood branch were super helpful!
06 March 2024
Fantastic customer service from the very first day to the day of handover
04 March 2024
Excellent service from Anthony Mach. Nothing was to much trouble and he was very patient looking into different options as I kept changing my mind! Friendly, welcoming and didn't feel pressurised which is why I purchased our 128ti from him.
03 March 2024
Staff are very attentive from start to finish. Customer made to feel very special throughout the whole journey.
28 February 2024
Everything went smooth Antony and team amazing .
28 February 2024
Nothing seemed too much trouble. With all the questions I had, to accommodating me with my part exchange of my vehicle to the delivery of my new car
28 February 2024
Collecting my M135i was my best experience especially when unveiling the car under cover.
27 February 2024
Very satisfied, excellent customer service, particularly from Robbie who was dealing with my purchase.
26 February 2024
It was very easy ordering the vehicle. Being able to have contact with the sales man for reassurance is what I thought was great customer service.
25 February 2024
I think I've described that above, Anthony has continued to be available to answer my questions. I should add that the car is excellent. As a long term owner of BMWs, I can see the evolution of the car's design and technology.
23 February 2024
Sytner Harold Wood has been my BMW center of choice for over 18 years. I have lost count of the number of cars I have purchased from them, but the one thing that has remained consistent over the years is the great customer service.
22 February 2024
The staff team were amazing and made the whole process painless. This has made me decide to only come to BMW in the future.
22 February 2024
Really good
22 February 2024
Nothing was too much trouble, spent time explaining items in the car and setting up. Made to feel like it was the first BMW I had bought.
22 February 2024
Same answer as in question 1.
22 February 2024
Excellent through and through keep me up to date and great experience when picking up the car
22 February 2024
Excellent service from the sales and finance team. Their response to any queries was incredibly quick. I was very happy with the care they took, along with follow up calls to check everything was in order.
22 February 2024
Anthony talked me through all the options of getting a Motability car, helped me pick out exactly what I needed and had it delivered and ready super quick! Can't recommend him enough for other customers, best car iv ever owned :)
22 February 2024
Great service
22 February 2024
Very attentive experience by all staff
29 January 2024
the person at reception was welcoming the sales person looking after my request was new but knowledgeable and asked about all the specifics the car needed to have
27 January 2024
I am giving four stars as I am first time car buyer in the UK, and was expecting more proactive communication from the sales team. Charlie was great during the delivery of the car. He looked after us well.
19 April 2024
Resolved matters
19 April 2024
My issue was solved and it was a great price compared to if I buy the parts and get a local garage to do. Was done while I waited and was updated and offered hot drinks and car was cleaned for free you can't get better then that
19 April 2024
Service assistant was great and communicated very well at all stages
19 April 2024
No time wasting
18 April 2024
Amazing experience as always, special shout out to Matt, Luke, and Habib
18 April 2024
Very satisfied Explained everything well by musa
18 April 2024
Good service
18 April 2024
excellent people very helpful
18 April 2024
Carried out works that I wanted done and gave good advice on future works that I wanted done.
18 April 2024
Fast efficient and no attempted up selling
18 April 2024
Excellent service.
18 April 2024
Completely satisfied is unattainable
18 April 2024
Very friendly staff and got the problem solved quick
17 April 2024
Friendly staff & honest & super service.
17 April 2024
Friendly happy staff.
17 April 2024
Representative made me feel important and well informed.
17 April 2024
Because it is deserved.
17 April 2024
Turn around time is very quick
16 April 2024
solved one problem from a recall, which I paid for, only for BMW to create other problems. passenger door lock and two red warning fault lights to do with the side/daytime light and headlight vertical aim control failure fault.
16 April 2024
Because that is the truth
15 April 2024
Greeted with a smile. Service advisor very informative, great video from the Service Workshop ????
15 April 2024
Courteous and professional
15 April 2024
The car keeps showing the egr coolant message and it keeps reducing coolant level.
15 April 2024
Very quick and efficient
14 April 2024
Nobody kept me informed as to what was going on with the car
14 April 2024
Everything explained before and after
14 April 2024
Good honest service
13 April 2024
Answered all my questions polite and respectful
12 April 2024
No problems, kept me well informed
12 April 2024
Great customer service
12 April 2024
Samuel and team were efficient, friendly and helpful as always
12 April 2024
Yep, all service completed in time and car was clean upon pick up
12 April 2024
Kept me in the loop throughout. Friendly and professional. Second time dealing with Steph, great as always!
12 April 2024
Good customer service
12 April 2024
Again this was down to the competence of my Service Advisor Stephen Silk, he was absolutely brilliant.
12 April 2024
Warranty issue , dealt with no issues.
12 April 2024
very satisfied
09 April 2024
Customer service was very good. I turned up with very short notice, and they accommodated me.
08 April 2024
I have been using this garage since 2008 and their levels of service are high and they have maintained this over the years, hence my repeat custom.
08 April 2024
Service carried out as expected. Car cleaned and valetted
07 April 2024
Wait time was a little over what was quoted but staff were friendly and attentive as they noticed I was there a while. Was given a concession for the extended wait which was a welcome surprise. Coolant + washer fluid NOT topped up despite a charge!
06 April 2024
Good to have video link to check progrss
06 April 2024
My service person was Kim, she was great, called me with the detailed updates for my car and contacted me on time when it was time to pick up my car. In the past I was the one doing the chasing.
05 April 2024
Efficient service
05 April 2024
I booked the service arrived early, made very welcome and my car was sorted within the timeframe given
05 April 2024
Faultless
05 April 2024
Extremely satisfied
04 April 2024
great experience , always have the same technician work on all our 3 bmws which visit your dealership
03 April 2024
Carried out exactly what I wanted.
03 April 2024
Very happy with the service
03 April 2024
Noproblem at all
03 April 2024
On the ball in every aspect so very pleased
03 April 2024
I took my car in for service and 2 hours later it was ready. What could be easier?
03 April 2024
Customer service is good
03 April 2024
It was excellent. I was provided a loan vehicle so was not inconvenienced. The guy who looked after me from start to finish was great. Give him a bonus. Top man.
03 April 2024
Overall excellent customer services. The only issue I had was with the video update that was sent to my phone. The Mechanic spoke too fast and needs to speak slower when explaining the mechanical terms and checks she had done.
03 April 2024
Incompetent leadership, poor organisation skills
03 April 2024
The assistant that dealt with my case was polite and efficient
03 April 2024
I requested a break pad change and oil service on short notice they put me in quite early and did the whole job in 3 hrs while i waited outstanding service
03 April 2024
Great communication and very knowledgeable and courteous staff
03 April 2024
Friendly helpful courteous staff
03 April 2024
Always great customer service and a swift, seamless process.
02 April 2024
excellent
31 March 2024
I found Thomas to be an absolute pleasure to deal with: very grateful.
30 March 2024
Great communication on my vehicle and good advice
30 March 2024
I just wish you had a personal pick up service for cars, like Mercedes Benz have.
29 March 2024
Matthew was on the ball
29 March 2024
When tennison dealt with this matter completely satisfied.
29 March 2024
Car was not taken into the workshop on time which delayed its return and not offered loan car
29 March 2024
Went as expected
29 March 2024
Brilliant service. Waiting area comfortable with provision of hot beverages and biscuits.
29 March 2024
Booking the date and time I needed, was pretty straightforward.
29 March 2024
Good service
29 March 2024
Customer service was excellent however the prices are too restrictive for me to continue to use BMW technicians etc.
29 March 2024
Been going for years and staffs are nicer
29 March 2024
Nice people
29 March 2024
Efficient friendly service.
29 March 2024
From the moment you arrive in the service lane you are warmly greeted by a member of staff and then escorted through the service department to the service advisor that will be looking after you.
29 March 2024
Good service and call back
29 March 2024
First class service
26 March 2024
Umair Mustakin was very friendly, professional and helpful. My car was dealt with in a quick and timely manner and Umair made sure to keep me informed and answer any questions I had!!
26 March 2024
Changed quote given on phone. Charges premium BMW price with bad service where oil filter fitted incorrectly resulting into oil leak. Found out by local garage. Argued for mistake and then agreed after showing pics taken by local garage.
24 March 2024
Extremely poor. Ive tried to contact Harold Wood, left my details and received no contact re my complaint. I will be taking this further.
24 March 2024
You did what I asked
22 March 2024
Dealing with Tomascz and technician Danny Bridger, always a 5 star service
21 March 2024
Small issue with updating the idrive service history but this has been resolved.
20 March 2024
I explained I was in a hurry and they put me priority which I much appreciated.
19 March 2024
I made a special request for car to be given back before a certain time which was met despite the busy schedule that day.
19 March 2024
I have always loved BMW, from the service right up to the car. Everything my car has been in there the customer service and communication has been 100%.
19 March 2024
nice environment but took long as waited almost three hours as originally inform 90 minutes
18 March 2024
Too expensive as only bought the car last year
18 March 2024
Every time i use bmw I get no issues
18 March 2024
Very satisfied, nice quick service and a clean car
17 March 2024
Always very helpful and friendly
17 March 2024
Good and efficient service with pleasant staff. Good waiting area with newspapers, toilets and coffee.
16 March 2024
Amazing experience
15 March 2024
Got the job done
14 March 2024
All was good. Matt kept me posted and work was completed on time.
14 March 2024
Everything was done in the topmost professional way.
14 March 2024
Good experience only shame that car wasn't washed this time.
14 March 2024
Same as last box
14 March 2024
Service was good but disappointed my car was not washed as per the normal practice on handover.
14 March 2024
Very friendly and profesional.
14 March 2024
Completely satisfied with the service provided. Always professional and helpfull.
13 March 2024
Everything done on time
13 March 2024
As above
13 March 2024
Customer service amazing,
13 March 2024
Always a good experience at Sytner Harold Wood.
13 March 2024
Even though they was a delay I was kept abreast of what was going on
13 March 2024
Very satisfied
13 March 2024
Excellent
12 March 2024
Service was handled well
12 March 2024
Friendly staff
12 March 2024
When car picked up the service advisor mentioned a coolant check but no mention of the warning light check and needed to talk to the mechanic who apparently said the ok.
12 March 2024
Happy with everything
12 March 2024
Very satisfied, my car has been running like new ever since my service.
12 March 2024
I was without my company car for 3 days. I had to get taxi's to meetings on Thurs & Fri because you still had my car. But it was the lack of customer service was pathetic, no update, no care given.
12 March 2024
Vehicle has been diagnosed within expected time and returned
12 March 2024
Always enjoy dealing with BMW and can relax while waiting for my car
12 March 2024
car feels like its been serviced, plus car returned clean and valeted
12 March 2024
The quality of the work performed surpassed my expectations resulting in a piece of mind.
11 March 2024
Loan car was terrible. Dirty,damaged chipped windscreen and very low on fuel
11 March 2024
Dropped car at 10am. Told to leave car and someone will call. No call from BMW. I called at 2 no update. Person said will call u by 4pm. At 5pm no call still. I have not been kept upto date on progress or even when to collect the car.
11 March 2024
The service was very quick and pleasant. The issues I told them about turned out to be okay however hoping the problems do not return but the map update I had told them about 3 months ago was not done. I need my map updated as soon as possible.
11 March 2024
ALL IN ALL A GOOD EXPERIENCE, NO HASSLE
11 March 2024
Very professional and friendly approach by everyone in there
11 March 2024
The main reason behind my complete satisfaction was due to Tennyson Henry's interaction with myself. He listened to my car issues and said to 'leave it with him' and that was it, no fuss. His attitude on the phone was brilliant, a credit to you!
11 March 2024
The service manager tried his utmost to provide a solution. Unfortunately the problem could not be remedied and therefore necessitated in me purchasing a new windscreen with me bearing the cost though it was unknowingly sold in that state.
11 March 2024
Matt was very friendly and made sure that my vehicle was without fault on collection.
10 March 2024
Umair Mustakin from The service department was very informative and he is very experienced and professional he spotted a major issue with my car and sorted it out quickly
10 March 2024
It worked out okay in the end, but it was a struggle to get the dealership to honour their promise. Plus the person in the service department who dealt with the car had a bit of an attitude.
10 March 2024
I had to call them 3-4times a day to get an update on my car.
09 March 2024
I had a call back for service issues regarding the headlights and seating memory had stopped functioning so I made a booking online and took the car in a few days later and all the problems were resolved to my satisfaction.
09 March 2024
Staff knowledgable and helpful
09 March 2024
Work carried out in a timely manner and to a high standard
08 March 2024
Two missing car parts fitted after pot hole incident. Three days?
08 March 2024
Because there was no problems and they fixed what I asked for.
08 March 2024
The service was amazing but still so expensive! Samuel offe was very helpful and gave me good advice regarding driving tips
08 March 2024
When booking the car in was told MOT and cleaning of the car was a 2 hour job. On the day decided to stay and wait. Got the car back 4 hours later with birds mess still on the roof and no real signs it had been done elsewhere, wheels etc still dirty.
07 March 2024
Staff were nice. Process was easy and smooth. Video was sent on vehicle check. Car was cleaned when I went to pick it up.
07 March 2024
communication can be improved; when you call them, it is not possible to speak to the person you need (not available), and they do not return your calls. Also they haven't followed up with the additional info discussed even after a reminder
07 March 2024
Terrible experience, from the delays, to the customer service skills and the advisors having no honesty
07 March 2024
Mark was very helpful in dealing with my MOT, keeping me informed and getting my car done as soon as possible.
07 March 2024
Excellent service
07 March 2024
Professionalism of Nick Philp and the team
07 March 2024
Every aspect of the service was excellent.
07 March 2024
Very disappointed with service
07 March 2024
Service experience was top notch and beyond my expectations
07 March 2024
Handed car in told them issues with car was in for 5-6 days after chasing up 5-6 times I got a call back telling me that the initial info I gave regarding vehicle issue was not documented properly. They said they found nothing the car says otherwise.
07 March 2024
No communications at all
07 March 2024
Work wasn't carried out in the expected time. I'd called to find out when the car would be ready and also sent a WhatsApp message but there was no call back. The next morning I was called by your representative to advise me there had been problems bu
07 March 2024
Matthew Tomlinson (service advisor) was brilliant. He kept me updated and ensured I got an exceptional service every step of the way. He also advised me on what to do to get the best out of my car
07 March 2024
Overall, the service is always excellent. It was my second appointment over the last year. Reception maybe could be better with communication. For example explaining what would happen next and how long I'd have to wait. But she was pleasant.
07 March 2024
All the work was carried out correctly.
07 March 2024
Just inconvenience of leaving the car there for over a day.
07 March 2024
Very good
07 March 2024
Great customer service and support by the team during this visit.
07 March 2024
Great customer service
07 March 2024
Always polite staff and keeps you updated
07 March 2024
Poor communication
07 March 2024
John did a great job. Nice guy.
07 March 2024
Above expectations for servicing my needs.
07 March 2024
Never accept mistakes
07 March 2024
Because of the great service to my vehicle and the safety in driving
07 March 2024
Because the 2 BMW dealers near to where I live are useless and can't be trusted . Ardens of Maidstone and Steven James of Sidcup.
07 March 2024
Problem not rectified. Need to rebook the work
07 March 2024
Was nice experience
07 March 2024
Quick efficient
07 March 2024
Good
06 March 2024
A reminder text a day prior to the day and dropping the car straight forward.
05 March 2024
The problem it has been fixed.
04 March 2024
the lady dealing with my car kept me fully informed of the progress of the work being done
04 March 2024
costumer care is poor items are missed sold!
04 March 2024
Disappointed,I head the chance to own a few Audis ,went in there services ,always been treated with respect and transparency instead în BMW came with problems,never got repaired
04 March 2024
Poor communication throughout experience - information received verbally or via health check video did not tally with paperwork. If front brakes needed immediate attention - I would have had the work completed. I still don't know what is correct info
04 March 2024
My recall didn't go smooth at all and was promised things that were never fulfilled.
04 March 2024
Quick service
04 March 2024
Good
04 March 2024
Simple process and effective communication.
04 March 2024
Overall good as most of the issues were dealt with but there is an issue with my drivers seat rocking/knocking something like a hinge or bracket inside the seat loose. They said they looked at it buts it's still exactly the same as when it went in.
04 March 2024
I felt they were comprehensive but efficient and feel I didn't incur unnecessary costs
03 March 2024
Service good customer service good
03 March 2024
Car was in for a recall which I am almost sure had been in for the same recall previously.
03 March 2024
Looked after very well by Stephanie [ Harold Wood ]
02 March 2024
May was very helpful, kept me updated with everything that was going on
02 March 2024
My client advisor was friendly, to the point but just nice to deal with.
02 March 2024
satisfied
02 March 2024
Because of Darren's service.
02 March 2024
The reason for 5 is Stephen Silk and Ben Orwell were able to restore my faith
02 March 2024
Amir was great very helpful and good with the family
02 March 2024
Polite and competent staff
02 March 2024
The service was done in good time.
02 March 2024
Matthew was very polite and helpful with sorting out my car. Due to his excellent customer service during a stressful situation, he really did help with making things easier during that time.
02 March 2024
All staff always polite and courteous, the man that helped me int his particular visit was very polite and respectfu,.overall very professional and attentive customer service.
02 March 2024
Musa was great, did everything he could to resolve my problem quickly and efficiently. Exceptional customer service
02 March 2024
Staff were great
02 March 2024
They could not be more helpful in diagnosing and rectifying the fault. A top quality service
02 March 2024
Kept me informed at all times
02 March 2024
Quick and efficient
02 March 2024
Kept up to date with progress
02 March 2024
She knew what she was talking about very professional and put me at ease
02 March 2024
5 star everything was done as I'd expect for a main dealer service.
02 March 2024
Good, quick service from helpful staff.
02 March 2024
Service and communication was great.
02 March 2024
Satisfied with service
02 March 2024
I was extremely pleased with Stephanie who went the extra mile to ensure that my MOT could be done and the driver headlamp was fixed by the body shop all in one day.
29 February 2024
The staff are pleasant enough but I can't help feeling uncared about. All that seems to be the priority is to sell me stuff I don't need whenever my car is in with BMW
27 February 2024
After service I see an orange light on my dashboard , I ignored it for a few days but then when I read about it it means an engine failure. Not sure if this will be covered in the service?
27 February 2024
Welcoming and accommodating
27 February 2024
Excellent
26 February 2024
As above
25 February 2024
Very satisfied with level of care and service received from customer service representative John. His been brilliant all the way along and helped with everything to include initial booking and then during the repair process.
22 February 2024
Very helpful
22 February 2024
I was kept informed throughout and the billing was clearly explained
16 February 2024
Issues not fixed, have liaised with service on email but they have not called me as promised. I have called 5 times over the last week have been unable to get through to Musa or Hollie (who were dealing with it), not received a callback.
08 February 2024
Dropped the car on time and was ready for pick up on time
01 February 2024
It's done with highest standard, cleaned and after you collect your car there's a follow up call just to make sure there are no issues.
01 February 2024
Great Service.
01 February 2024
Very satisfied with there customer care
31 January 2024
Completed during the day
31 January 2024
Again, the issue wasn't fixed on leaving the car
31 January 2024
Generally, the service and recall issue on my vehicle was satisfactory. I had also asked for the tyre pressures to be checked as a warning message had appeared on the display screen. This was not carried out, very disappointing!
30 January 2024
Very satisfied, efficiently done.
30 January 2024
I have alot things so say. I sent my car for recall but you mess my other things and till now i am suffering and was keep calling to the person who dealt my car but no answered left messages but nobody came back to me
29 January 2024
All representatives at Sytner Harold Wood were excellent, very passionate and hard working. When trying to structure a deal from distance sometimes can be difficult, However, Harvey and the team made this quick and seamless.
29 January 2024
I've been call for in service for egr cooler to be replaced, I went there and guess what... nothing been done and lot of oil engine spreading over the front side of the engine. I will never go back in BMW garage..never! RX18NKM .
29 January 2024
The person dealing with me was really understanding and explained everything clearly
29 January 2024
No problems at all with the service I received.
29 January 2024
A general all round poor service overall, spoke to a number of people over the 5 day period, all were polite that is the only positive.
28 January 2024
As above
28 January 2024
Excellent customer service
28 January 2024
Had to wait until 6.20pm after being told car was ready @ 5.30pm, but the coffee & biscuits helped.
28 January 2024
All dealt with in a good and timely manner.
28 January 2024
The car is perfectly working as at this morning .
28 January 2024
Quick service. The hot drinks and biscuits are a nice touch.
28 January 2024
Everyone was helpful and professional
28 January 2024
No complaints, everything happened smoothly
28 January 2024
Basically as l have already said in section above from start to completion it was no hassle.
28 January 2024
I was kept well informed of everything
28 January 2024
The service is always the best
28 January 2024
See above. This is the first time in 40 years of BMW ownership that I have felt let down!!
28 January 2024
Staff friendly and helpful and
28 January 2024
Compared to previous experience, this time, the service is very much better. Thanks to Thomas.
28 January 2024
Very accommodating
28 January 2024
Just a very good service
28 January 2024
Well received and treated by staff
28 January 2024
from the beginning to the end every step is smooth. diagnostics and repair is quick. Customer support is great. A bit expensive though.
28 January 2024
No problems
27 January 2024
My car came in 6 times for pan roof leak. Managed very poor.
27 January 2024
Car wasn't cleaned as part of service even though sticker on car saying to be cleaned
27 January 2024
Very professional experience
27 January 2024
Just as mentioned above I asked to retain my old airbag but this was ignored and at the end of the day I couldn't have my old M5 leather airbag back as I requested.
27 January 2024
Went out of his way to get my vehicle returned early .As I had a hospital appointment
27 January 2024
Polite customer service price wax as quoted
27 January 2024
Hose out of action due to cold weather but hoovered inside, thank you.
27 January 2024
Apart from the washing system not working that day the service was good and kept me updated
27 January 2024
Far more client centric. Customers acknowledged as they enter showtoom
27 January 2024
Not had a service yet but wouldn't hesitate and feel confident based on my experience of purchase, that everything would be excellent.
27 January 2024
Looked after me
27 January 2024
As previous statement - we are extremely angry.
27 January 2024
As above
27 January 2024
Got what I wanted without any issues.
27 January 2024
I've been promised callbacks and communication that never happens!
19 April 2024
Andrius was a pleasure to deal with and has truly made me realise the difference between an average service which Ive had from VW and Mercedes and exceptional one which was provided by him at BMW. Can not recommend enough!