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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

efficient service

Service

Good customer service

Service

Due to a miscommunication at the time of arrival only half the planned work was done although the timeframe was the same as for the whole job. However, when the issue came to light, the garage arranged for the missing work to be carried out immediat.

Service

This is my second experience with BMW and it's my best experience. I'm happy with the car that the seller advised me.

Service

Service overall is great once you at the place but if you wont deal with it on the spot they leave you and forget about it even if problem not solved

Service

Chloe was my service advisor, she updated me for when my car will be ready and kept me up to date throughout.

Service

The new online booking was easy and clear. Service on the day was excellent. I only had to wait a few minutes to be seen and I was kept informed throughout the day. My car was ready on time and the corroded wheel badges were replaced without charge.

Service

As above at 1). Disappointed. The cost of the advice was not the issue it was the lack of info for a simple issue around change of pricess

Service

Good experience with Sytner and car was very clean when I picked it up the next day. Staff were professional and helpful. Wasn't sure if I had a problem with the front suspension {passenger side] on a previous visit, but an engineer tested the car ok

Service

See above

Service

Never an issue

Service

No issues to report at all.

Service

Everything went smooth and completed on time

Service

Dealt with the requirements very efficiently from start to finish

Service

Just MOT this time but efficiently carried out from start to finish

Service

The team were very helpful, especially Sam

Service

Booked a while you wait MOT. Later advised car needed all day for a recall. Unsuccessful in finding out what the recall was about only learned on the day. Vehicle check videos are a good idea but useless as the background music too high. Twice.

Service

I was very satisfied with Jana Haarbeck. This was the second time she has looked after me and was excellent on both occasions so 10/10 for her. The girl on the reception desk ignored me as I walked up as she was staring into space so 0/10 for her.

Service

My car is part of my identity and I treat it like one of my children. Wayne recognised this and treated me accordingly

Service

Always delivering.

Service

Its like sytner forgot how to give good customer service. giving me false information kept my vehicle in all day did not do any work to it.

Service

Matthew Spina (Senior Technician) was very good as usual.

Service

I would have been completely satisfied if it wasn't for the long wait I had to endure for my vehicle to be ready.

Service

Demi was extremely friendly & very helpful in all her communication.

Service

On the last two visits - I have been promised a price for - a new bumper from the body shop which never materialised and on the lastest visit promised a price for the replacement of a broken clamp again the price of the part /labour never appeared

Service

The meet and great is great pull up and walk in wait and you car is returned back to the door after it's service .

Service

Experienced sales advisor with excellent customer service skills.

Service

Over the moon with the high quality of service and updates provided by Tom at the service desk and Shaun the mechanic was so helpful and talked me through every issue I had. 10/10 for both of them. They are both a credit to your business.

Service

The car was returned with many of the settings in the wrong position e.g. Car lights changed from automatic to off. Seat returnedd in wrong position. Same as GPS camera. Left unwired and looking up to aur

Service

Easy to book, excellent system for dropping off car. Excellent staff.

Service

Very helpful and went out of her way to find the correct information

Service

Service I received was terrible

Service

Met my requirements with the minimum of fuss

Service

Had to wait all day for repairs on a brand new car . Sat in the service department all day as they didn't have the correct courtesy car and was told they could not garantee the return of my car that day.

Service

Customer care

Service

Liked the video tour and info given with the email althoufh i was told car would be valeted inside and out but it hadnt so that was a little disappointing.

Service

Very quick service without any delays or problems.

Service

I was given a clear explanation of what needed to be done and was happy with the service I received

Service

Excellent feedback following the warranty check. All my queries were addressed and answered Will a full explanation.

Service

Staff helpful

Service

The Service and MOT were carried out in a timely manner

Service

Polite and friendly service.

Service

The process was very straight forward and everything went as outlined and expected

Service

I feel its my last trip to Sytner Harold Wood. I waited nearly 6 hours to be told my car had failed its MOT. The premium I choose to pay to take my car here is clearly taken for granted, and I'm still awaiting a full explanation for the delay.

Service

Overall reasonable service, although one small but important item was not given the attention I expected.

Service

100% satisfaction

Service

I bought my 330i from yourselves and unknowing to me it wasn't uploaded properly so when I came for the roof problem it was noticed and updated

Service

service

Service

Good service but mini valet was not completed despite stating so

Service

Samuel Off explained the service due (details) and price involved. Extremely helpful and felt at ease with him.

Service

Since i bought this car from Sytner Harold Wood, for the same issue i had to come 3rd time. Now i have to come again for same issue. that issue was ignored.

Service

Staff are friendly and knowledgeable

Service

They help me beyond their responsibilities and endure I am happy

Service

Damaged car and tried to charge me for work agreed prior to starting was covered by warranty.

Service

There's never a loan car available. Not good enough.

Service

I received outstanding service on my recent visit

Service

Good service, Alpina approved.

Service

The service team made the process go smoothly

Service

The team took time to see us and help out. They were not dismissive and quite helpful. The 0.5 lost due to not getting to that golden number.

Service

Excellent service from Jana, and Nick Philp

Service

The service appointment system is a great idea but unfortunately it overran the 90min window allocated for an oil change.

Service

Great service.

Service

Booked a service where I wait. I was told when booking , the service would take 90mins, but was a the centre for over 2 hours. Also, the tyre size on the service schedule was wrong., particular issue as the tyre needs replacing.

Service

Friendly efficient staff. Courtesy clean was well carried out to a high standard. Rapid follow up call.

Service

care about the customer

Service

Too expensive, and unable to sort problem out

Service

I have white leather seats and returned to my car to find black grease marks al over them

Service

I had to chase for a follow up quote. It was sent once I reminded the consultant

Service

I had to cut my session short in the hospital to return the car

Service

Work was carried out quickly and I was well informed on the service through video.

Service

No particular reason other than given what I required and no more

Service

Took a longer than expected, but overall a very good service

Service

As above but a few times not being as I expected with keeping me up to date with my car

Service

I could see that staff went on lunch that's why I had to wait so long.

Service

They have scratched , more likely when they washed it, my car and did not remedied it when I raised the point. I washed the car myself and SYtner had washed it about 3-4 times.

Service

Dave Cochrane is the beat car salesman I've ever met.

Service

Good service from person looking after my car

Service

Helpful Responsive Responsible Kind

Service

Jana was my service consultant and very impressive.

Service

Staff were knowledgeable and helpful.

Service

Tomasz, the service assistant was great until my windscreen was cracked. Then he was unreachable and has failed to return my calls. Im so disappointed with you. BMW is such a prestigious brand yet so far, the after care has failed to live up name.

Service

Again for the explanation above. This is not my first experience with Sytner Harold Wood where the waiting time also seems excessive with no updates provided by the reception team.

Service

When I was first contacted, the call seemed rushed and not bothered.

Service

Very good service from Chloe and the team - very knowledgeable and kept me updated throughout. No complaints.

Service

Friendly and helpful

Service

As stated above the two young ladies that looked after me went the extra mile. There were no courtesy cars available and Becca Howard gave me her company car to use whilst mine was in the workshop.

Service

Great service from Chloe everything was dealt with quickly and efficiently

Service

Great, especially the health check video assessment of the car taking you along the vehicle - visible proof so you can see and hear about any potential problems for yourself rather than just written down.

Service

See answers to the above. Also car was collected an hour before the time we had agreed and returned when I was out even though the manager had said he wanted to discuss things with me and I had specially advised in writing what time I would be home.

Service

No problems car was ready and cleaned at pick up tome

Service

Sytner Harold Wood are always excellent. The staff are helpful, and always make sure I know what's going on. Can't fault them.

Service

Seen really quickly everything explained

Service

Same fault re occurred with the boot cover. Lost count of how many times now it's broken

Service

Very informative video outlining any issues and what the service had picked upon.

Service

Easy straightforward transaction.

Service

Fine but please see the above comments. When booking, I was assured that the iDrive system's service record would be corrected at the same time as the MOT. Upon arrival at Sytner I was told that it could not do this. Disappointing.

Service

My usual rep, Jana, was away. The car had been in for 3 weeks and i was told it would be ready on the Thursday. I called on the Friday and following Monday but no one returned my call. After complaining I did receive a call and eventually got the car

Service

Seating in waiting area in need to replacement. Very worn and unsightly

Service

Was told to raise any concerns I have about my car with the centre. After a week I was worried that something wasn't right with my car. I contacted Harold Wood and was told that someone will get back in contact with me. I've been waiting two weeks

Service

Great service. Samuel was very polite, helpful

Service

Always treated well.

Service

I was told my car was ready but first my car could not be found, then I was told it had been double parked and the keys to the other car could not be found. I was getting very stressed as I had to collect my grandson from nursery.

Service

Everything was done quickly and well

Service

excellent service

Service

From my arrival, the car is taken care of by the attendant. I can have coffee or another drink in a relaxed atmosphere while waiting for the service advisor

Service

Excellent service

Service

Customer service was great.

Service

Thomasz my service advisor was very knowledgeable and provided excellent customer service.

Service

I was satisfied with the Service Contact, the only thing is that I brought the car in at 8am for a 'while you wait' service and MOT and did not leave until 12.30. On reflection I should leave the car with you in future.

Service

Chloe was exceptional in her handling of my vehicle and resolving problems. Having felt disappointed with the Sales experience, I have been shown the level of customer service I expect from the BMW brand.

Service

Always a great service

Service

The customer service side was excellent, but this is the third time that I have had my car serviced at Synter and the third time that I have collected it unwashed. Not a big issue, but I would have thought a fairly easy thing to do.

Service

you could not get the job done in time ie 8 hrs

Service

See above. Disgraceful attitude and service. I have stewed by dissatisfaction. I have been promised it would be looked into and I would be contacted. Nothing at all from Sytner. I have to call only to be told the same thing again !!!

Service

Matthew Tomlinson was great

Service

Friendly

Service

Listened to what I needed.

Service

Just seems like you get a cup of coffee and wait for ever while my car was not checked properly and then given an invoice amount that shouldn't or is not justifiable

Service

They did everything I asked for

Service

Agent was friendly, professional and helpful.

Service

Very Friendly and approachable staff.

Service

Circumstances meant we had to leave the vehicle overnight. No problem at all and received a phone call when promised.

Service

So prior to my service my car seemed okay. However since the service; a noise could be heard it sounded as if something had dropped. And the service light remains on. I have paid £346 approximately for a service which if I haven't received.

Service

My service advisor, Jackie Woolley, was very friendly, helpful, efficient and went the extra mile for me. Exceptional customer service skills.

Service

Ben the service manager and Tom were great and very apologetic to the issues I had raised however I do not feel bmw is a company I can longer trust

Service

You make beautiful cars but they are somewhat ruined by the hubs which go rusty in less than a year. I complained to the Dealer about this and he agreed it spoils the car he said he asked BMW UK and they said theywill not cover this under warranty.

Service

My needs were met and Adam made sure I had a hassle free visit

Service

Chloe, our service assistant was very polite, and communicated with me, keeping me updated during the entire process The car came back having been cleaned inside and out. I found it an easy, pain free experience.

Service

Staff kept me informed, I was over half hour early and I was not kept waiting any longer. Video was sent to my phone with essential information.

Service

My car is 23 years old and it runs like new. Very good servicing and feed back.

Service

The Service Advisor (Jackie Woolley) who looked after me for the recent work undertaken by BMW made an extra effort to counter a minor niggle I had about Sytner Harold Wood not returning 'phone calls. Jackie rang regularly to keep me up-to-date.

Service

I was provided with a video of the underside inspection of my car and everything was done efficiently and to a good standard.

Service

Generally excellent. However my vehicle came back with an advisory to realise to change brakes / brake pads soon. I have requested a quote 3 times. Once in the phone and twice by email. And no response by Jackie.

Service

Would you be satisfied with polish on the pedals?

Service

They solve the problem at once.

Service

The fault was found and rectified. It was not the expected cause as far as I was concerned. The rectification worked.

Service

the whole process was fast and efficient

Service

Friendly, fast and efficient.

Service

Maybe a minor point but the offered after service car wash was not carried out.

Service

Emma in reception was excellent and very helpful. Ross was also helpful when I had to return just one week later.

Service

Last time I visited I had a terrible experience but this visit was right back to where they used to be....fantastic service resumed!

Service

I would of said completely, but this was the only time my car wasnt cleaned My car wasnt cleaned thats my only disappointment

Service

Very professional

Service

Very high price charged for oil

Service

My BMW has done 24760 miles nearly four years old to be told l needed front bushes and a track rod nearly £1100. Not happy should BMW be helping out here?

Service

Jana was amazing and easy to deal with. The whole process was easy

Service

There was an unexpected problem during service and it was dealt with well.

Service

in , job done , out

Service

Helpful staff

Service

In last five years this the first time come across very rude and bad customer service.

Service

Efficient and professional service.

Service

Did not like the after sales position on supplying tires. They do not look like they need replacing.

Service

I paid for a few items which I thought would have been free.

Service

Completely satisfied. Within 10 minutes of walking into the showroom we were having a test drive. When we collected the car it was covered like a big present. So made it a fantastic day.

Sales

Can't fault it

Sales

From initial enquiry to handover BMW Sytner Harold Wood & Becca Howard (New Car Sales Executive) made sure both my wife and I (I purchased a new BMW for her at the same time) were always looked after. Nothing was too much trouble, very impressed.

Sales

was kept up to date and all time lines were honoured

Sales

From start to finish the process was so straight forward

Sales

Amedeo who was our salesman was very good. He understood my needs and motivations and came up a with s good deal. I had a problem with the paint which was a factory issue that in reality should have been picked up before leaving the factory continued

Sales

All was well but car was delayed by a few days.

Sales

The service received from Ash Safdar was excellent. He kept me updated. I didn't need to chase things, which gave me a greater sense of comfort and confidence in BMW. I would recommend the dealership to others and specifically Ash.

Sales

Sytner Harold Wood is very good. Second car with Robbie Buckle who is superb to deal with. I am converted from 15 years of Mercedes at the moment.

Sales

Again, everything as expected

Sales

Because I was satisfied.

Sales

Mark Daniels was great but the prep team should have noticed the problem and cancelled my collection date

Sales

Kept informed all the time

Sales

good service from Mark Daniels

Sales

Our only observaton would be that initially we were asked to pick the vehicle up on a day thay that was not convenient but this was resolved. The business manager, (Laura Hinton) was particularly helpful in finding available options

Sales

Until the issue with the Bluetooth in the car is resolved I won't be 109 percent happy.

Sales

With my new delivered car it had some manufacturing issues which was swapped through BMW due to sales manger and my sales advisor Mr Ash affords. I'm extremely happy with their services.

Sales

Great experience and attentive team and nice finish for presenting the new car to me though the time I was in the showroom on that day was overly long as the paperwork or something seemed to take an age!

Sales

All down to the Sales person, Amadeo. He took considerable time to source a car to meet our lifestyle and requirements and faciliated the purchase with friendly efficiency.

Sales

Car looked amazing and ready to go on time from the showroom.

Sales

Amazing experience from beginning to end with my salesman at BMW Sytner called Amadeo.

Sales

They have an excellent salesman: Ash Sardar

Sales

WAS LOOKED AFTER AT YOUR ROMFORD BRANCH , BY DEAN BURGESS HE KEPT ME FULLY INFORMED OF THE VEHICLES PROGRESS , ALWAYS HAD TIME IF I REQUIRED ADDITIONAL INFORMATION , ALWAYS MADE ME WELCOME WHEN I HAD TO VISIT THE CENTRE , COULD NOT FAULT ANYTHING

Sales

No issues.

Sales

The centre provided an excellent venue to view cars. No one was 'pushy' but help was readily available when requested. I found Ash Safdar to be particularly helpful.

Sales

The centre have always been helpful and very competitive

Sales

The salesman Ash Safdar, he is very helpful, undernstands the customers needs, will go out of hes way to satisfy the customer. Could not ask for more.