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ABOUT Sytner Harold Wood

Find out more about what we do and our team.

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Meet the team

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

High quality customer service, made to feel valued.

Service

as I've already mentioned every one I dealt with were extremely helpful

Service

Been going here for last 4 years never had any issues everything done professionally and efficiently.

Service

Very well received at the service centre.

Service

as stated above , all was very good from the time i arrived until i left on time .video of work was good also .

Service

Very good they sent a video of the car which I liked, the only thing is they never told me about the Car they gave me and I had never had a BMW until my new one i had for 2 weeks

Service

The service work was completed efficiently and communication was good

Service

Completed service in the estimated time given.

Service

Service and staff were great, and they really did try to sort my issue with Spotify. Unfortunately Sytner could not fix this as it is a BMW software issue.

Service
Thanks for your feedback, sometimes resolving software conflicts with third parties can be a challenge. Unfortunately when android have an update and Spotify have an update there's always a risk that something breaks. We appreciate your continued business.

State of the art

Service
Thank you! we do our best - thanks for choosing us to look after your BMW.

All work including MOT carried out very well.

Service
I was pleased to read that the experience was a good one, thanks for your business.

The car has a complete service with Sytner over the years and it feels perfect to drive. Any issues brought to attention are thoroughly addressed.

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

Everything was explained to me clearly.

Service
Good - thanks for your feedback and your continued business.

Car looks,smells and performs brilliantly

Service
There's nothing like the smell of a new car!

Customer service, was great, comms have improved over the years, only one negative and that was with the on board computer having an issue which couldn’t be resolved at the time, leaving the car displaying a warning. Should be rectified next time.

Service
Keeping our customers updated is a topic that comes up time and time again in our surveys so I'm pleased to read that we did a good job in this respect. Thanks for your business and your feedback.

Service was good

Service
I'm pleased to read that you had a good experience, thanks for your feedback and your business.

Job well done

Service
Thank you - we appreciate your continued business.

Hollie went out of her way offering exceptional service.

Service
Thanks for your kind words about Hollie, she'll appreciate the feedback. I'm pleased to read that you had a good visit.

It would have been completely satisfied but the battery fault did not show up on the computer in my car and I thought it should have done.

Service
Thanks for your feedback, I know that one of the team has subsequently been in touch. We appreciate your continued custom.

Good service

Service
We're working hard to maintain a high level of customer service so we appreciate the feedback, thanks for your continued business.

Staff very friendly and knowledgeable.

Service
I think we have a great team, thanks for taking the time to let us know how the experience was for you. We appreciate your business.

Kept me up to date with what was happening with my car.

Service
Keeping our customers updated is a topic that comes up time and time again in our surveys so I'm pleased to read that the team did a good job in this respect. Thanks for your business and your feedback.

I have been very pleased with the service I have recieved from Sytner Harold Wood. I was booked in quite quickly and parts were ordered prior to my arriving with the car as to minimise the time I would be without the car. I was offered a courtesy car

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Excellent service from the service centre

Service
Thanks for your kind words and your continued business - we appreciate it.

When we looked at VIDEO we couldn’t see Under the bonnet had been checked!Also car was cleaned but not as good as last time still dirt when boot lifted where arms come out.

Service
Thanks for taking the time to complete our survey, in our video health check we focus on safety related areas which might be difficult for an owner to see without our facilities; the underside of the car, suspension, brakes and tyres are all checked and shown for wear and damage. I hope that this helps - thanks for your business.

Ross kept me informed about the progress and made comments for my attention

Service
Keeping our customers updated is at the heart of what we do, I'm pleased to read that you had a good experience, we appreciate your continued business.

Had to wait over 10mins to collect the car as it was being washed. This was at 18.40, I was informed by phone the car would be ready after 13.00. Otherwise everything was straightforward

Service
Sorry for the delay on collection, we were a little behind with car washing, I hope it didn’t cause too much inconvenience. Thanks for your continued business.

car was back earlier than promised and cleaned!

Service
Thanks for completing our survey, we read all the feedback that we get and use it to try to improve what we do. We appreciate your business.

Polite, helpful, did what they said they would do and the car was ready for collection ahead of schedule

Service
I do think that doing what you say you will do is a simple way to a good customer experience, I'm glad that it was!

I would say, I was treated well.The staffs were professional. I was sent a video of the diagnostic,which is good. Overall, it was a good experience.

Service
I do think that doing what you say you will do is a simple way to a good customer experience, I'm glad that it was!

Staff bend over backwards for you

Service
Thanks for your kind words and your continued business - we appreciate it.

Very helpful from the booking process right through to having the car sorted

Service
We're working hard to maintain a high level of customer service so we appreciate the feedback, thanks for your continued business.

You keep un-plugging the rear camera. This is going to damage the BMW camera you installed as the Micro USB lead is very fragile. Your team only need to un-plug the power, as the rear camera as it won't work without power.

Service
Thanks for your feedback, we disconnect dashcams because the rules regarding data protection are different in a corporate setting but we understand the point that you make. We appreciate your continued business.

Was kept waiting, but gave the car a great clean and polish, so more than made up for it.

Service
Thanks for your comments, we appreciate your patience and your continued business.

Reception staff polite, service department polite and efficient, keeping me updated on progress. Also technician taking time to answer a couple of questions.

Service
I'm pleased you were happy with the way our reception team and one of our Technicians looked after you during your recent visit. We can offer access to our technicians if you request it as we recognise that additional technical input is sometimes desirable. Thanks for your business.

As I have said customers service is extremely good and everyone is friendly.

Service
Thanks for your kind words and your continued business - we appreciate it.

Problem sorted, great service

Service
Good - thanks for your feedback and your continued business.

Easy to deal with, excellent idea to have a drive in reception

Service
We try very hard to be an easy company to do business with and our drive through service reception is an example of that. I'm pleased it worked well for you. Thanks for your business.

Good customer service

Service
Thanks for taking the time to give us your feedback, we appreciate your kind words and your continued custom.

Car washing needs improving

Service
Thanks for your feedback, apologies that the was and vacuum didn’t meet your expectations, I know that we've subsequently been in touch. We appreciate your continued business.

Was quick and easy

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

The mot to replacing the break pads and discs were handled swiftly and efficiently

Service
I was pleased to read that we were speedy and efficient, thanks for your feedback and your business.

All sorted

Service
We appreciate your feedback, thanks for taking the time to give it.

I got everything I needed done

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

My service advisor to great care of me

Service
Thanks for your kind words and your continued business - we appreciate it.

Attention to detail , and as always the customer is listened to and the issue is efficiently dealt with . All the staff seem very professional

Service
Thank you for your kind words, the team will appreciate the feedback.

Because the staff go that extra special distance to keep me happy

Service
It's always good to feel people are going the extra mile for you, thanks for taking the time to let us know how we did, we appreciate your continued business.

I love the recording of my car

Service
Thanks for your feedback, I'm glad you thought the video we sent was useful, we find it helps our customers make decisions based on what they can see. Thanks for your continued custom.

Helpful and friendly staff. Frequent communication.

Service
I think good communication is at the heart of us delivering a good customer experience so I'm pleased to read that you had just that. Thanks for your feedback and your business.

Service manager was brilliant,resolved the fault swiftly

Service
Fast lane can be very convenient I agree, often routine work can take less than a couple of hours and with free wifi (we can often sort out an office too) you can work while you wait. Thanks for the feedback and for your business, it's appreciated.

Quality and helpfulness of the sales rep. Amedeo made the process very easy and could not have been more helpful.

Sales
We appreciate you taking the time to complete our survey and for your kind words about Amedeo, thanks for choosing Sytner Harold Wood to supply your new BMW.

Car was delivered quicklySalesman (ash) explained everything Everything was settled quickly

Sales
Thanks for your kind words about Ash, he will be very pleased to read them. I'm pleased that we did all we could to speed the process along, always made easier when you have a customer who is keen to make things happen! thanks for your feedback and your continued business.

The answer to1. applies....kept informed re the build and delivery

Sales
Thanks for your feedback, keeping our customers informed is a point that comes up frequently in our survey comments, I'm pleased that you were happy with the way Becca looked after you. Thanks for choosing Sytner Harold Wood.

Just one reason ash great salesmen you don’t feel presured

Sales
I was very pleased to read your thoughts about how well Ash looked after your purchase, thanks for taking the time to give us your feedback.

Sales staff was very friendly, expert knowledge and always willing to give her help and support

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

Please refer to Q1.Becca made the whole experience perfect and we wouldn’t hesitate to use her again for our next BMW purchase.

Sales
Thanks for saying such nice things about Becca, I know she will appreciate the kind words. Thanks for your continued business.