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My service advisor, Jackie Woolley, was very friendly, helpful, efficient and went the extra mile for me. Exceptional customer service skills.
Circumstances meant we had to leave the vehicle overnight. No problem at all and received a phone call when promised.
So prior to my service my car seemed okay. However since the service; a noise could be heard it sounded as if something had dropped. And the service light remains on. I have paid £346 approximately for a service which if I haven't received.
Ben the service manager and Tom were great and very apologetic to the issues I had raised however I do not feel bmw is a company I can longer trust
You make beautiful cars but they are somewhat ruined by the hubs which go rusty in less than a year. I complained to the Dealer about this and he agreed it spoils the car he said he asked BMW UK and they said theywill not cover this under warranty.
Chloe, our service assistant was very polite, and communicated with me, keeping me updated during the entire process The car came back having been cleaned inside and out. I found it an easy, pain free experience.
My needs were met and Adam made sure I had a hassle free visit
Staff kept me informed, I was over half hour early and I was not kept waiting any longer. Video was sent to my phone with essential information.
The Service Advisor (Jackie Woolley) who looked after me for the recent work undertaken by BMW made an extra effort to counter a minor niggle I had about Sytner Harold Wood not returning 'phone calls. Jackie rang regularly to keep me up-to-date.
My car is 23 years old and it runs like new. Very good servicing and feed back.
Generally excellent. However my vehicle came back with an advisory to realise to change brakes / brake pads soon. I have requested a quote 3 times. Once in the phone and twice by email. And no response by Jackie.
They solve the problem at once.
Would you be satisfied with polish on the pedals?
the whole process was fast and efficient
The fault was found and rectified. It was not the expected cause as far as I was concerned. The rectification worked.
Friendly, fast and efficient.
Maybe a minor point but the offered after service car wash was not carried out.
Emma in reception was excellent and very helpful. Ross was also helpful when I had to return just one week later.
Very high price charged for oil
I would of said completely, but this was the only time my car wasnt cleaned My car wasnt cleaned thats my only disappointment
My BMW has done 24760 miles nearly four years old to be told l needed front bushes and a track rod nearly £1100. Not happy should BMW be helping out here?
Last time I visited I had a terrible experience but this visit was right back to where they used to be....fantastic service resumed!
Jana was amazing and easy to deal with. The whole process was easy
There was an unexpected problem during service and it was dealt with well.
in , job done , out
In last five years this the first time come across very rude and bad customer service.
I paid for a few items which I thought would have been free.
Did not like the after sales position on supplying tires. They do not look like they need replacing.
Efficient and professional service.
Excellent customer service. Very friendly staff very helpful
An honest approach by the staff. The problem proved to be a failure of parts fitted in a previous repair, so the problem was rectified with no charge
I was not so happy with the receptionist who failed to pass me on to a professional person, instead she gave me a wrong advice.
Things went OK.
No problems at all I was kept informed before during and after the service to let me know what was going on.
Easy online booking system. Chloe was very accommodating and informative during the visit
All work carried out as planned with clear feedback on work done and service checks carried out.
You are greeted at the entrance and guided on the following steps till the vehicle is handed back to you nice and clean, with a video of what was carried about for your personal record.
Thomas is always very helpful
Had an issue with validity of service pack but this got resolved.
Demi was very polite and helpful And liked the video of my car with good commentary
It was an ordinary dealership experience, neither better nor worse than normal
The staff are very polite, friendly and helpfull.
Good service from Chloe before and after the service.
Sales advisor Ash Safdar was excellent
Yana was friendly and clear. Dropped score as I was told my car would be ready by 5 and someone would call me. Unfortunately I didn't receive a call and luckily I booked a taxi to get back to BMW by 5.
Because I was satisfied
Everything was completed to my satisfaction
A little bit more communication with vehicle owner please.
The recent service and MOT was easily organised and efficiently executed.
With the issues identified with car, there was one I was expecting to get resolves under warranty and it was sorted out without any hassle, which was a really good service experience. Also, Jana (service advisor) was extremely helpful with everything
top service as always
Happy with everything about the service
Brilliant professional service
Just come in for a front steering recall ended up fixing a gear Leaver seal as well which I would have no knowledge of. If I wasn't told and was done under warntee
Excellent service from Jana and the team. The car wasn't washed, but Jana has said I can pop back anytime to have this done. This sort of personal touch makes the experience that much better. Thank you Jana.
Car dropped to wrong address Rude lying staff
I had to call 3 times to get an update on the car's progress and only recieved a call back at 4pm. Car came back with a long think scratch which is being investigated but not heard anything for over a week.
Overall experience was positive however I had to wait 1 hour at reception to simply collect my car as there were not sufficient drivers to bring my car from parking to the front. No explanation was given for the delay despite numerous requests
No problem with the service but had also booked in to have an MOT done at the same time. I got a call the day before to say the MOT can't be done at the same time so would have to rebook another slot.
Did not put seat covers on my leather seats as asked. This resulted in my red leather seats gaining black marks which cannot be removed with a soapy cloth. Very dissatisfied and disappointed.
Excellent service throughout.
usual BMW thing of car going in for one thing then all of a sudden needs more work to be done and no explanation given
the lady at sytner provided best service.
Everyone was friendly and helpful
Following what I've written above. The only problem is that this was sorted the first time. I had to come down 4 time. And wasn't offered alternative transport.
Jana was friendly, professional and efficient. I was offered coffee while I waited, and I got my car back at the right time. Washed and cleaned. Awesome
Facilities at dealership
As no.1 Also Collected car started to drive away and tyre pressure warning came on panel. Reported and rectified, I asked reason as it had just had repairs,full service and MOT and was advised "This sometime happens when a car has stood for while"
It took over 26 hours for car to be MOT'ed, brake fluid service and two new tyres. This was very inconvenient and I had to cancel an appointment. Apart from that no issues with service provided. First time I have not given top marks.
The staff attending to me were polite and helpful and the service provided was reliable.
Looked after well
Ongoing continuous faults that the dealership has been trying..to resolve since last year. Continued visits and very poor communication until lately where I've had to escalate to Damian Douglas for help and support before I take it to BMW UK.
Overall happy with service
The part was going to take longer to fit. Rather than wait, a cab was ordered for me taking me to the nearest station and could get on with my day. Very easy and no fuss.
Because I find them very friendly and helpful.
Delivered on time stated. Friendly and professional manner.
I can not fault the ecperience.
Smooth booking, attentive staff, personalised welcome.
Poor after care from sales
Car was washed but dirt could be still seen on the alloys and body. Have had car washed before from bmw and it was given back immaculate after a service.
Great service and great cars.
although it took two visits to fix the problem and maybe if i had remembered the original technician who diagnosed the problem it would not have meant me having to come back to go out with another technician who couldn't hear the noise ..
Really good service. Only thing that let down the finished item was the quality of the clean at the end could have been better. I was told the machine was down do it had to be hand washed, usually better but seemed slightly unfinished.
Again only due to the above. And car could have been better cleaned
Stuart Davis was great. He kept me informed of the whole service process as it progressed. A special thanks to the technician who conducted the service and the young lady at reception. Overall a very pleasant visit.
Its basically after complaining, ONLY THE management return calls. However, it's not Sytner on not happy with its BMW UK
Great service and peace of mind provided, everything was clearly explained. Received a video afterwards showing additional checks that had been done on my vehicle.
i called 3 times and and left messeges and noone called me back till now
same as above. Jaana as the service clerk is a delight.
The vehicle came in for a routine service which was fine, however, the onboard computer wasn't updated so another visit required! Also, I had expected the oil to be changed but was advised to return in 3,800 miles. Expensive in terms of my time!!
I've been promised bu Nick, the damages will be fixed, but still nothing happened
Very helpful and friendly staff, allowed me to work my service in around my working day
I booked my service online and it was easy and received confirmation quickly by an email. My car had a front brake pads replacement service. The job was done on time. Staff was friendly. The car returned with a good condition.
WAS LOOKED AFTER AT YOUR ROMFORD BRANCH , BY DEAN BURGESS HE KEPT ME FULLY INFORMED OF THE VEHICLES PROGRESS , ALWAYS HAD TIME IF I REQUIRED ADDITIONAL INFORMATION , ALWAYS MADE ME WELCOME WHEN I HAD TO VISIT THE CENTRE , COULD NOT FAULT ANYTHING
The centre provided an excellent venue to view cars. No one was 'pushy' but help was readily available when requested. I found Ash Safdar to be particularly helpful.
The centre have always been helpful and very competitive
The salesman Ash Safdar, he is very helpful, undernstands the customers needs, will go out of hes way to satisfy the customer. Could not ask for more.
Because they were very friendly and honest as I am disabled it would help my situation too drive it
All went to plan with excellent follow up
The purchase of the car was really quick, didn't have to wait for long to drive my vehicle, in general other car dealers have a long waiting cue.
Because it's true.
Apart from being very happy with our new car the experience we had at bmw Sytner Harold wood was very friendly and professional. I would like to wish our thanks and gratitude to Torgut Mehmet.
Was kept up to date every step of the way by salesperson. Ash safdar
From start to finish the salesman Mark Daniels listened to our requirements and found our exact choice of vehicle at the right price and completed everything at the required time
Reception staff were amazing it was a very busy day but they made me feel welcome offering drinks etc
Sales person Becca Howard was great, didn't oversell and listended to what we wanted.
We were in the market to buy an A Class or 1 Series. The main differentiator for us was the service we received from Ash - which was superb as always. This is why we bought the 1 series which is our third BMW from Ash in the space of 5 years.
Very satisfied as all steps were explained and she took time to show us the various cars available on the scheme and what next steps to take to complete purchase.On day of purchase she showed how the car drives and explained the technical bits .
All staff at Sytner's attentive and helpful, starting from the lady who answered telephone to the various members of Sales team with whom we came in contact. Specifically, Amadeo Messoudi, & Steve the Sales manager.
Felt looked after and appreciated
My sales Executive Ash Safder was great and all the team at My BMW center is great. Very happy the way they respect my custom.
Extremely informative and very patient
We were plenarily satiated with our purchase and we have never been so well taken care of. We were capable of doing the purchase expeditiously and with BMW there were no complications with the matter, unlike every other car company we have been to.
Very pleased with the purchase and service received. The delivery was a wonderful experience as Amedeo ensured it was memorable. The unveiling of the car, detailed explanation of functions and the celebratory bottle of Prosecco to celebrate.
The young lady (Becca at Romford Branch) looking after us was truly dedicated to her work. She kept us informed of the progress of the car order. From the test drive to taking the car home there have been no problems whatsoever.
As mentioned above, kept updated the whole time, not pushed into the sale as some dealers are. Everyone very polite.
I always have a good experience at bmw
Salesman extremely knowledgeable and very helpful.
Efficient services and updates.
Robbie Buckle has been great and helped a lot with motability application
All staff were friendly and helpful. Ash Saldana is a credit to your organisation. Very professional.