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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My service advisor, Jackie Woolley, was very friendly, helpful, efficient and went the extra mile for me. Exceptional customer service skills.

Service

Circumstances meant we had to leave the vehicle overnight. No problem at all and received a phone call when promised.

Service

So prior to my service my car seemed okay. However since the service; a noise could be heard it sounded as if something had dropped. And the service light remains on. I have paid £346 approximately for a service which if I haven't received.

Service

Ben the service manager and Tom were great and very apologetic to the issues I had raised however I do not feel bmw is a company I can longer trust

Service

You make beautiful cars but they are somewhat ruined by the hubs which go rusty in less than a year. I complained to the Dealer about this and he agreed it spoils the car he said he asked BMW UK and they said theywill not cover this under warranty.

Service

Chloe, our service assistant was very polite, and communicated with me, keeping me updated during the entire process The car came back having been cleaned inside and out. I found it an easy, pain free experience.

Service

My needs were met and Adam made sure I had a hassle free visit

Service

Staff kept me informed, I was over half hour early and I was not kept waiting any longer. Video was sent to my phone with essential information.

Service

The Service Advisor (Jackie Woolley) who looked after me for the recent work undertaken by BMW made an extra effort to counter a minor niggle I had about Sytner Harold Wood not returning 'phone calls. Jackie rang regularly to keep me up-to-date.

Service

My car is 23 years old and it runs like new. Very good servicing and feed back.

Service

Generally excellent. However my vehicle came back with an advisory to realise to change brakes / brake pads soon. I have requested a quote 3 times. Once in the phone and twice by email. And no response by Jackie.

Service

They solve the problem at once.

Service

Would you be satisfied with polish on the pedals?

Service

the whole process was fast and efficient

Service

The fault was found and rectified. It was not the expected cause as far as I was concerned. The rectification worked.

Service

Friendly, fast and efficient.

Service

Maybe a minor point but the offered after service car wash was not carried out.

Service

Emma in reception was excellent and very helpful. Ross was also helpful when I had to return just one week later.

Service

Very high price charged for oil

Service

I would of said completely, but this was the only time my car wasnt cleaned My car wasnt cleaned thats my only disappointment

Service

My BMW has done 24760 miles nearly four years old to be told l needed front bushes and a track rod nearly £1100. Not happy should BMW be helping out here?

Service

Very professional

Service

Last time I visited I had a terrible experience but this visit was right back to where they used to be....fantastic service resumed!

Service

Jana was amazing and easy to deal with. The whole process was easy

Service

There was an unexpected problem during service and it was dealt with well.

Service

in , job done , out

Service

Helpful staff

Service

In last five years this the first time come across very rude and bad customer service.

Service

I paid for a few items which I thought would have been free.

Service

Did not like the after sales position on supplying tires. They do not look like they need replacing.

Service

Efficient and professional service.

Service

Excellent customer service. Very friendly staff very helpful

Service

An honest approach by the staff. The problem proved to be a failure of parts fitted in a previous repair, so the problem was rectified with no charge

Service

I was not so happy with the receptionist who failed to pass me on to a professional person, instead she gave me a wrong advice.

Service

good service

Service

Things went OK.

Service

No problems at all I was kept informed before during and after the service to let me know what was going on.

Service

Easy online booking system. Chloe was very accommodating and informative during the visit

Service

All work carried out as planned with clear feedback on work done and service checks carried out.

Service

You are greeted at the entrance and guided on the following steps till the vehicle is handed back to you nice and clean, with a video of what was carried about for your personal record.

Service

Thomas is always very helpful

Service

Had an issue with validity of service pack but this got resolved.

Service

Demi was very polite and helpful And liked the video of my car with good commentary

Service

It was an ordinary dealership experience, neither better nor worse than normal

Service

The staff are very polite, friendly and helpfull.

Service

Good service from Chloe before and after the service.

Service

Very professional

Service

Sales advisor Ash Safdar was excellent

Service

Yana was friendly and clear. Dropped score as I was told my car would be ready by 5 and someone would call me. Unfortunately I didn't receive a call and luckily I booked a taxi to get back to BMW by 5.

Service

Because I was satisfied

Service

Everything was completed to my satisfaction

Service

No problems.

Service

A little bit more communication with vehicle owner please.

Service

The recent service and MOT was easily organised and efficiently executed.

Service

With the issues identified with car, there was one I was expecting to get resolves under warranty and it was sorted out without any hassle, which was a really good service experience. Also, Jana (service advisor) was extremely helpful with everything

Service

top service as always

Service

Happy with everything about the service

Service

Brilliant professional service

Service

Just come in for a front steering recall ended up fixing a gear Leaver seal as well which I would have no knowledge of. If I wasn't told and was done under warntee

Service

reasonably prompt

Service

Excellent service from Jana and the team. The car wasn't washed, but Jana has said I can pop back anytime to have this done. This sort of personal touch makes the experience that much better. Thank you Jana.

Service

Car dropped to wrong address Rude lying staff

Service

I had to call 3 times to get an update on the car's progress and only recieved a call back at 4pm. Car came back with a long think scratch which is being investigated but not heard anything for over a week.

Service

Overall experience was positive however I had to wait 1 hour at reception to simply collect my car as there were not sufficient drivers to bring my car from parking to the front. No explanation was given for the delay despite numerous requests

Service

No problem with the service but had also booked in to have an MOT done at the same time. I got a call the day before to say the MOT can't be done at the same time so would have to rebook another slot.

Service

Did not put seat covers on my leather seats as asked. This resulted in my red leather seats gaining black marks which cannot be removed with a soapy cloth. Very dissatisfied and disappointed.

Service

Excellent service throughout.

Service

Efficiency

Service

Very good

Service

Personal service

Service

usual BMW thing of car going in for one thing then all of a sudden needs more work to be done and no explanation given

Service

the lady at sytner provided best service.

Service

Everyone was friendly and helpful

Service

Following what I've written above. The only problem is that this was sorted the first time. I had to come down 4 time. And wasn't offered alternative transport.

Service

Jana was friendly, professional and efficient. I was offered coffee while I waited, and I got my car back at the right time. Washed and cleaned. Awesome

Service

Facilities at dealership

Service

As no.1 Also Collected car started to drive away and tyre pressure warning came on panel. Reported and rectified, I asked reason as it had just had repairs,full service and MOT and was advised "This sometime happens when a car has stood for while"

Service

It took over 26 hours for car to be MOT'ed, brake fluid service and two new tyres. This was very inconvenient and I had to cancel an appointment. Apart from that no issues with service provided. First time I have not given top marks.

Service

The staff attending to me were polite and helpful and the service provided was reliable.

Service

Looked after well

Service

Ongoing continuous faults that the dealership has been trying..to resolve since last year. Continued visits and very poor communication until lately where I've had to escalate to Damian Douglas for help and support before I take it to BMW UK.

Service

Overall happy with service

Service

The part was going to take longer to fit. Rather than wait, a cab was ordered for me taking me to the nearest station and could get on with my day. Very easy and no fuss.

Service

Because I find them very friendly and helpful.

Service

Delivered on time stated. Friendly and professional manner.

Service

I can not fault the ecperience.

Service

Smooth booking, attentive staff, personalised welcome.

Service

Poor after care from sales

Service

Car was washed but dirt could be still seen on the alloys and body. Have had car washed before from bmw and it was given back immaculate after a service.

Service

Great service and great cars.

Service

although it took two visits to fix the problem and maybe if i had remembered the original technician who diagnosed the problem it would not have meant me having to come back to go out with another technician who couldn't hear the noise ..

Service

Really good service. Only thing that let down the finished item was the quality of the clean at the end could have been better. I was told the machine was down do it had to be hand washed, usually better but seemed slightly unfinished.

Service

Again only due to the above. And car could have been better cleaned

Service

As above

Service

Stuart Davis was great. He kept me informed of the whole service process as it progressed. A special thanks to the technician who conducted the service and the young lady at reception. Overall a very pleasant visit.

Service

Great service

Service

Its basically after complaining, ONLY THE management return calls. However, it's not Sytner on not happy with its BMW UK

Service

Great service and peace of mind provided, everything was clearly explained. Received a video afterwards showing additional checks that had been done on my vehicle.

Service

i called 3 times and and left messeges and noone called me back till now

Service

same as above. Jaana as the service clerk is a delight.

Service

The vehicle came in for a routine service which was fine, however, the onboard computer wasn't updated so another visit required! Also, I had expected the oil to be changed but was advised to return in 3,800 miles. Expensive in terms of my time!!

Service

I've been promised bu Nick, the damages will be fixed, but still nothing happened

Service

Very helpful and friendly staff, allowed me to work my service in around my working day

Service

I booked my service online and it was easy and received confirmation quickly by an email. My car had a front brake pads replacement service. The job was done on time. Staff was friendly. The car returned with a good condition.

Service

WAS LOOKED AFTER AT YOUR ROMFORD BRANCH , BY DEAN BURGESS HE KEPT ME FULLY INFORMED OF THE VEHICLES PROGRESS , ALWAYS HAD TIME IF I REQUIRED ADDITIONAL INFORMATION , ALWAYS MADE ME WELCOME WHEN I HAD TO VISIT THE CENTRE , COULD NOT FAULT ANYTHING

Sales

No issues.

Sales

The centre provided an excellent venue to view cars. No one was 'pushy' but help was readily available when requested. I found Ash Safdar to be particularly helpful.

Sales

The centre have always been helpful and very competitive

Sales

The salesman Ash Safdar, he is very helpful, undernstands the customers needs, will go out of hes way to satisfy the customer. Could not ask for more.

Sales

Because they were very friendly and honest as I am disabled it would help my situation too drive it

Sales

All went to plan with excellent follow up

Sales

The purchase of the car was really quick, didn't have to wait for long to drive my vehicle, in general other car dealers have a long waiting cue.

Sales

Because it's true.

Sales

Apart from being very happy with our new car the experience we had at bmw Sytner Harold wood was very friendly and professional. I would like to wish our thanks and gratitude to Torgut Mehmet.

Sales

Was kept up to date every step of the way by salesperson. Ash safdar

Sales

From start to finish the salesman Mark Daniels listened to our requirements and found our exact choice of vehicle at the right price and completed everything at the required time

Sales

Reception staff were amazing it was a very busy day but they made me feel welcome offering drinks etc

Sales

Sales person Becca Howard was great, didn't oversell and listended to what we wanted.

Sales

We were in the market to buy an A Class or 1 Series. The main differentiator for us was the service we received from Ash - which was superb as always. This is why we bought the 1 series which is our third BMW from Ash in the space of 5 years.

Sales

Very satisfied as all steps were explained and she took time to show us the various cars available on the scheme and what next steps to take to complete purchase.On day of purchase she showed how the car drives and explained the technical bits .

Sales

All staff at Sytner's attentive and helpful, starting from the lady who answered telephone to the various members of Sales team with whom we came in contact. Specifically, Amadeo Messoudi, & Steve the Sales manager.

Sales

Felt looked after and appreciated

Sales

My sales Executive Ash Safder was great and all the team at My BMW center is great. Very happy the way they respect my custom.

Sales

Extremely informative and very patient

Sales

We were plenarily satiated with our purchase and we have never been so well taken care of. We were capable of doing the purchase expeditiously and with BMW there were no complications with the matter, unlike every other car company we have been to.

Sales

Very pleased with the purchase and service received. The delivery was a wonderful experience as Amedeo ensured it was memorable. The unveiling of the car, detailed explanation of functions and the celebratory bottle of Prosecco to celebrate.

Sales

The young lady (Becca at Romford Branch) looking after us was truly dedicated to her work. She kept us informed of the progress of the car order. From the test drive to taking the car home there have been no problems whatsoever.

Sales

As mentioned above, kept updated the whole time, not pushed into the sale as some dealers are. Everyone very polite.

Sales

I always have a good experience at bmw

Sales

Salesman extremely knowledgeable and very helpful.

Sales

Efficient services and updates.

Sales

Robbie Buckle has been great and helped a lot with motability application

Sales

All staff were friendly and helpful. Ash Saldana is a credit to your organisation. Very professional.