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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car wasn't washed as told over the phone. Car came out more issues then resolved

Service

Friendly helpful staff Easy booking in n collection service Work was carried out in the time stated My car was returned gleaming

Service

Happy with everything also a follow up call to ensure everything is running well after your car has left.

Service

Good experience

Service

They met all my expectations, completing the job in the time quoted.

Service

Issue with reversing camera resolved

Service

All the queries and requirements we wanted were dealt with and we were kept informed.

Service

No problems and work completed, the man who help with dash cam was really good

Service

Have been using Sytners at Harold Wood for many years and they have never let me down.Some staff move on and change ( that's life) but the quality of service is still the same... I would never go elsewhere. Damien the service manager is very good.

Service

Welcoming and helpful

Service

Very good service

Service

They discovered that a car which I bought in January as

Service

Please also see above. In addition to the above, the video citnow by Alana Pettican very thorough and comprehensive. Excellent feature. Everything is indoor so it is always clean.

Service

Very good service

Service

The service was completed as expected - please see question 3

Service

BMW charged me excessively to repair car and did not help my case to my warranty company when it came to diagnosis and repair. Lack of update from dealers

Service

A friendly and welcoming atmosphere.

Service

For the same reason as the previous answer. The service team could not have been more helpful, and it's dissappointing that you have to give a score that does not reflect their efforts.

Service

Had interior lighting problems from the first day we bought the car (brand new). Failed to fix the problem numerous times and even to this day the lights aren't completely fixed. Failure to call back, email back and technicians rushing work.

Service

Only complaint was lack of chocolate biscuits!

Service

Service team very friendly. Smiling. helpful.

Service

Repeatedly taken car in for same electrical faults again this morning an still no resolve I will not be choosing bmw again in dec

Service

Booking in and remedial work was very good

Service

Exceptional customer service

Service

Perfect service and advice and on time

Service

efficient service

Service

Very professional

Service

Completely satisfied. The person that we dealt with, Samuel, was a joy to deal with.

Service

Staff helpful and service dose quickly.

Service

I have been a customer at Harold Wood for about 3 year, and nothing is to much trouble. They go out their way to help you, and because of that I can see me being a long term customer of Harold Wood.

Service

Kept informed along the way with my service.

Service

The staff at Harold Wood were extremely organised and friendly. Neil Jackson talked me through a couple of concerns I had whilst booking my car in - really helpful and gave me confidence in the dealership.

Service

My issue was sorted out

Service

My car had an MoT . The car was look after by service advisor Stephen silk I was kept informed of car progress also when finished car was washed ready for me to collect

Service

Friendly staff, good service.

Service

All my expectations were met.

Service

Car was serviced and clean too plus I was informed as soon as the car was ready to collect

Service

Nothing negative to add.

Service

Clearly highlighted all issues with my MOT and was able to undertake repair works immediately. The work was completed relatively quickly.

Service

Great communication with the representative (Chloe Alyson), also finished the work to accommodate my wife's day routine.

Service

Very clear explanation of what has been done to the car and the prioritising of what needs to be done in future and in what order. This is excellent service. I believe them and I don't mind spending the money.

Service

Did exactly what I wanted and explained every detail to me of the service that I required

Service

All went without a hitch and the car was ready earlier than expected

Service

overall service is ok,not bad, but not outstanding either most of the time they wash the car for you on occasions they have forgotten to do it , car always used to come out of service really clean now its a half hearted effort when they remember

Service

Chloe Alwin was very helpful

Service

One of my front tyres is getting wearing out in out corner. I have raised couple of times with the service personnel to understand if it has something to do with wheel misalignment, but I was told not due to wheel alignment which didn't convince me.

Service

Greeted by name on arrival. Shown into Reception and handed over to a named person who advises on the service etc.

Service

Everything was organised and efficient

Service

Personnel good, issue with systems

Service

Tom who runs the Night Service I trust implicitly and he always provide a reliable and efficient service. Would thoroughly recommend.

Service

Danielle Thompson provides great customer service and communication throughout.

Service

Service manager very helpful and efficient

Service

THE 90 minute Fast Lane Service was not true! Took nearly 3 hours just for oil service.

Service

updated at each stage of work being undertaken.

Service

They didn't give me any documents what they did.

Service

Fast Efficient Kept me well informed.Outstanding service.

Service

I have never been to the dealership before but whilst nearby I discovered the car had a puncture. Avnew tyre was fitted and I was on the road again in little over an hour. Not quite F1 but great service which I was very grateful for.

Service

Again couldn't fault the help and advise Tom and Matt gave.

Service

From making the booking to taking the vehicle in the process was smooth and efficient. Staff were friendly and acted quickly to get my vehicle checked in and serviced. Far better than they had been previously.

Service

Never disappointed with the service

Service

Because it was all very good

Service

other than waiting 30 minutes past my appointment time to be seen it was a great experience

Service

All good but long wait - 3hrs, not 2

Service

MOT was done quickly and future requirements explained and given timeframe on my mileage

Service

Very helpful as I had a problem getting the car to them good service by Chole

Service

The staff at Harold Wood reacted to our concerns quickly, courtesly and positively which to a certain extent has restored our faith in BMW.

Service

Very happy with the work that has been carried out. Even when I had a problem it was dealt with immediately and with no issues.

Service

Professional and quick work.

Service

Staff were fully attentive & knowledgable with product

Service

Was attended to by a pleasant and helpful personnel.

Service

The issues requiring attenion were resolved.

Service

Professional service from reception team to service team

Service

Once u got my money I feel like I'm treated like a second class citizen

Service

Again cant fault it

Service

Was walked through the process quickly and no concerns

Service

Great experience with only 1 minor issue. If the dealership could be more competitive with replacement tyre prices, I wouldn't have needed to go elsewhere to get them. Over £60 per tyre more expensive than Kwik Fit!!!

Service

See my comments above

Service

As explained above the prompt response by team and quality of work.

Service

Service was completed in a timely manner.

Service

Great customer service in a very professional and polite environment .

Service

repairs been done on the same day, on collection the car was nicely cleaned.

Service

Very satisfied as I was told how long it would take and it was completed on time. Was also made aware brakes are due and costs of service required for next year.

Service

Video health check is good as rarely would you examine the underside of your vehicle.

Service

Not alot of communication once they had my car. But the issue was resolved.

Service

I have been coming to Sytner Harold Wood for the past three years. I have always dealt with Tomasz Zalewski, he has always provided the best customer service possible and these days it's hard to find. I only trust my cars with Tomasz and his team.

Service

I did change my mind about having a service but it had already commenced

Service

Quoted a price,exactly what I had to pay.Quick drop off and pick up.

Service

Tomasz is a pleasure to deal with and if all staff are like him eveyone will be more thank happy, friendly professional and knowledgeable, testament to the department

Service

Had to come back day after to correct the repair :/

Service

Rear wiper not reordered for my MOT retest day, kindly was told that a technician would come over to change at my address but not contacted since. Not a big deal.

Service

The car was thoroughly inspected and work carried out appropriately.I found nothing to complain about on this visit.

Service

My car was completed and once again cleaned inside and out without me asking for it to be done. Charley kept me updated throughout the day, even when I couldn't answer the phone she always left polite messages.

Service

Very professional with a friendly approach. Very helpful and efficient staff and in particular Steve Silk who is very helpful, friendly and knowledgeable

Service

Always informed

Service

Very pleased at how fault was investigated and fixed

Service

The service is great; the staff is polite and they look after you in a way that makes you feel welcome and comfortable.

Service

Staff were very helpful, and I was very impressed with the Video of my safety check

Service

As above, honesty in explaining the issues at hand

Service

Service completed quicker than expected. Car cleaned thoroughly. Kept informed of progress.

Service

This is a very busy centre. However the staff are lovely in particular Rebecca.

Service

Faultless service from Sam Street and Rob Radley

Service

In addition to the rather lukewarm reception, a few weeks after the service my screen wash fluid ran out. I would have expected this would be checked and topped-up during the service. However, the video of the car inspection was a nice touch ????

Service

Helpful staff

Service

efficient service

Service

Due to a miscommunication at the time of arrival only half the planned work was done although the timeframe was the same as for the whole job. However, when the issue came to light, the garage arranged for the missing work to be carried out immediat.

Service

Good customer service

Service

This is my second experience with BMW and it's my best experience. I'm happy with the car that the seller advised me.

Service

Service overall is great once you at the place but if you wont deal with it on the spot they leave you and forget about it even if problem not solved

Service

The new online booking was easy and clear. Service on the day was excellent. I only had to wait a few minutes to be seen and I was kept informed throughout the day. My car was ready on time and the corroded wheel badges were replaced without charge.

Service

Chloe was my service advisor, she updated me for when my car will be ready and kept me up to date throughout.

Service

As above at 1). Disappointed. The cost of the advice was not the issue it was the lack of info for a simple issue around change of pricess

Service

Good experience with Sytner and car was very clean when I picked it up the next day. Staff were professional and helpful. Wasn't sure if I had a problem with the front suspension {passenger side] on a previous visit, but an engineer tested the car ok

Service

Never an issue

Service

Dealt with the requirements very efficiently from start to finish

Service

No issues to report at all.

Service

Everything went smooth and completed on time

Service

See above

Service

Booked a while you wait MOT. Later advised car needed all day for a recall. Unsuccessful in finding out what the recall was about only learned on the day. Vehicle check videos are a good idea but useless as the background music too high. Twice.

Service

The team were very helpful, especially Sam

Service

Just MOT this time but efficiently carried out from start to finish

Service

I was very satisfied with Jana Haarbeck. This was the second time she has looked after me and was excellent on both occasions so 10/10 for her. The girl on the reception desk ignored me as I walked up as she was staring into space so 0/10 for her.

Service

My car is part of my identity and I treat it like one of my children. Wayne recognised this and treated me accordingly

Service

Its like sytner forgot how to give good customer service. giving me false information kept my vehicle in all day did not do any work to it.

Service

Always delivering.

Service

I would have been completely satisfied if it wasn't for the long wait I had to endure for my vehicle to be ready.

Service

Matthew Spina (Senior Technician) was very good as usual.

Service

Demi was extremely friendly & very helpful in all her communication.

Service

On the last two visits - I have been promised a price for - a new bumper from the body shop which never materialised and on the lastest visit promised a price for the replacement of a broken clamp again the price of the part /labour never appeared

Service

Experienced sales advisor with excellent customer service skills.

Service

The meet and great is great pull up and walk in wait and you car is returned back to the door after it's service .

Service

Over the moon with the high quality of service and updates provided by Tom at the service desk and Shaun the mechanic was so helpful and talked me through every issue I had. 10/10 for both of them. They are both a credit to your business.

Service

Easy to book, excellent system for dropping off car. Excellent staff.

Service

The car was returned with many of the settings in the wrong position e.g. Car lights changed from automatic to off. Seat returnedd in wrong position. Same as GPS camera. Left unwired and looking up to aur

Service

Service I received was terrible

Service

Very helpful and went out of her way to find the correct information

Service

Had to wait all day for repairs on a brand new car . Sat in the service department all day as they didn't have the correct courtesy car and was told they could not garantee the return of my car that day.

Service

Met my requirements with the minimum of fuss

Service

Liked the video tour and info given with the email althoufh i was told car would be valeted inside and out but it hadnt so that was a little disappointing.

Service

Customer care

Service

Very quick service without any delays or problems.

Service

I was given a clear explanation of what needed to be done and was happy with the service I received

Service

Excellent feedback following the warranty check. All my queries were addressed and answered Will a full explanation.

Service

Dave Cochrane at Sytners Harold Wood couldn't have been more helpful in helping me choose my new vehicle and ensuring the vehicle fore-filled my needs and expectations. I went for an X3 M40 and am delighted with it.

Sales

Very good services and lovely people.i highly recomend MR ASH to go to whnever anyone wants to buy a bmw from the centre

Sales

Fantastic, all options were presented very clearly. The purchase and pickup was seem less and stress free

Sales

Service, friendliness, and helpfulness

Sales

Friendly and professional service throughout the purchase.

Sales

A Five Star Service all round no stone left unturned from the purchase of my old vehicle to the purchase of my new car.Nothing was left to chance in dealing with documentation generally and all aspects seemed to be dealt with in a professional way.

Sales

Professional and excellent customer service.

Sales

Robbie Buckle was a good salesmen, nothing was a problem for him

Sales

kept informed of progress throughout deal. All questions answered promptly and Tammika even picked me up on collection day as I had no part ex.

Sales

We were running late on pickup day however Tamika and her colleagues still managed to fit us in and get everything arranged for us.

Sales

Great sales and finance team

Sales

Friendly, polite and extremely helpful. Family friendly and great with kids.

Sales

Excellent salesman who was very passionate about BMW, kept in contact throughout the buying process and nothing was to much trouble providing a superb customer experience

Sales

Being there was amazing felt like a kid in a candy store just amazing service and set up.

Sales

I was looked after by Amedeo Messoudi, he asked what I needed from my car, then went through all my options and recommended the active tourer. He kept me updated the whole time . I absolutely love my car and the colour , it's the perfect car for me

Sales

Becca Howard makes the process completely easy and a pleasure as it should be for a new car. Her customer service skills are impeccable and I highly recommend her to all my work/ friends.

Sales

It was all to do with the Sales executive Tammika Samuels, she was very patient and proffesional.

Sales

Again - this rating is all down to Ash at BMW Sytner Harold Wood

Sales

The great service , being updated with everything.

Sales

Great team working cohesively only downside, not enough biscuits??

Sales

Exceeded my expectations in all areas

Sales

The salesman, Robbie Buckle, went out of his way to ensure that I was completely satisfied my the purchase.

Sales

Delivery was arranged quickly. On the day of collection Ash took his time showing us around the car and new features compared to our old BMW. He had a great knowledge of how to car worked.

Sales

From the moment we entered the Centre to taking delivery of our New Car we had an extremely easy and pleasant experience. Everyone at the Centre was willing to help and took the time to ensure our needs were met.

Sales

I enjoyed the services, staff were polite and accomodating

Sales

Completely satisfied. Within 10 minutes of walking into the showroom we were having a test drive. When we collected the car it was covered like a big present. So made it a fantastic day.

Sales

Can't fault it