OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
395 ratings and 130 comments received in the last 90 days.
02 January 2022
Arranged delivery of the vehicle to our address really quickly and the paperwork process was easy and efficient. Everyone at the dealership I spoke to were really helpful.
29 December 2021
Purchase was easy. Options explained in plain terms. Collection of the car was easy and always a nice touch pulling the sheet back for the big reveal
26 December 2021
I was given regular updates as to the production and delivery of my car which kept my mind at ease especially with the delays as a result of the chip shortage. Staff namely Tamika were very informative and gave me the best customer service.
14 December 2021
A very good experience
05 December 2021
The staff are so welcoming and the salesman Dean Burgess wanted to ensure that we had made the right choice.
02 December 2021
Overall, extremely satisfied as Amedeo and Nick went above and beyond and couldn't do enough for us!
01 December 2021
Staff of the store were super helpful and understanding of what my needs were.
29 November 2021
Super enthusiastic and knowledgeable salesman.
23 November 2021
Given circumstances we are going through was a smooth process
04 January 2022
They kept me posted at all times. Polite and helpful staff
31 December 2021
Wow wow, Mr Musa was exceptional, no word to express his service toward the customer, he's a outstanding on take caring customer problem. Being him at Sytner Harold Wood it give me that confidence to rate him and the Center 10 out of 10
29 December 2021
Fast service, friendly staff.
26 December 2021
All expectations were met and the opportunity was afforded to ask for anything specific to be carried out on the car.
24 December 2021
I was comfortable throughout the visit. Even a young trainee salesman who's name I forget was very friendly during our test drive. I would recommend this branch to all my friends interested in BMWs
20 December 2021
Sam was very helpfull
20 December 2021
The major service was completed with a full report and a brief video update from the technician servicing my vehicle. It was also pleasing to see that Sytner's had reintroduced the complementary car washing and valet service - excellent!
20 December 2021
Follow up telephone to check if everything is okay
20 December 2021
Very helpful staff and car was ready very quickly
19 December 2021
Good prompt service
03 January 2022
Olivia and Nick Thake at Sytner BMW Harold Wood took the time to facilitate a thorough handover. Their energy and enthusiasm made the hand over experience an enjoyable one, and their product knowledge was excellent.