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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
321 ratings and 233 comments received in the last 90 days.
04 June 2026
Mason Purcell at BMW provided very hood support during tge process.
03 June 2026
MR Mason Purcell was extremely efficient in every way possible when helping us choose and purchase our new BMW
02 June 2026
Excellent customer service. I felt well looked after at all times.
29 May 2026
Made so welcome by all staff. Our salesman and financial adviser were amazing. We have been buying our cars there for many years and wouldn't go anywhere else.
28 May 2026
Antony was excellent- helpful friendly and the whole process was trouble free
26 May 2026
The salesman has been personable and demonstrated a willingness to provide a customer centric service at all times.
24 May 2026
Nice sale
21 May 2026
My BMW sale consultant Mason Purcell was first class helpful in all areas and very patient with all my requirements. Could not have been more helpful during all correspondence.
18 May 2026
Excellent staff and quick delivery of vehicle
16 May 2026
Because Issa went out of his way to help even though the car I contacted them about had just been sold. He found me another very quickly and contacted me with updates
16 May 2026
Great service and experience
15 May 2026
The entire process was conducted professionally, efficiently and without any pressure. The salesperson, Issa, was very helpful and accommodating and the level of communication by phone, e-mail and in person was really good.
13 May 2026
Andy was very helpfull all the process
13 May 2026
Mason was brilliant from start to finish, easy work with and very helpful and all the team with very helpful.
13 May 2026
All staff are extremely helpful and very friendly and knowledgeable.
10 May 2026
Top service!
07 May 2026
Mason was always on hand to answer any questions we had. He was very friendly and helpful from start to finish and we felt at ease during the whole process.
04 May 2026
We are highly satisfied with the service..Charlie looked after us and he went out of way to make our experience exceptional..we love the car and it was pleasure to deal with Charlie
02 May 2026
Helpful, knowledgeable sales team. Great understanding of the X1 range.
24 April 2026
Attention to detail at all levels from Reception staff, sales personnel and financial consultants. Extremely professional and respectful
24 April 2026
Had to wait few hours as the battery wasn't charged on collection. Less than a month owning the car the front registration plate fell off on the motorway as someone thought as is a good idea to mount it with 2 small pcs of adhesive Velcro
19 April 2026
From initial call to completion of the sale Issa made it a pleasurable experience
12 April 2026
We were looked after very well from the minute we enteeed the centre
11 April 2026
Everything was moved along very quickly and everyone was very helpful
10 April 2026
The staff were extremely friendly and welcoming. They were attentive start to finish. Simon helped us with the purchase with our car and we left very happy, very easy to talk to and got us exactly what we wanted. Couldn't recommend more!
07 April 2026
Anthony made the process smooth and efficient as well as worked to make sure that I was able to collect my car in time before my holiday.
05 April 2026
Simon and Matthew were extremely helpful and transparent with pricing extras etc. although we were all very busy they were flexible enough into ensure a very quick turnaround. Happy to recommend the team.
05 April 2026
Andy was very helpful throughout the whole process
03 April 2026
Always update me with the progress, good service
03 April 2026
Well looked after
03 April 2026
Simon was helpful through the sale process
02 April 2026
Simon was excellent. Very professional from start to finish
02 April 2026
From my first call to Andy Harrod to picking my new car up was excellent he was very nice to speak with got a great deal and im very pleased with my car great service all staff were very friendly
01 April 2026
Happy with salesman and smooth experience
01 April 2026
Harvey was professional and polite from start to finish
01 April 2026
Issa was fantastic and his knowledge was exceptional
31 March 2026
Outstanding customer service. I own several vehicles from multiple manufacturers including high end sports cars and this purchase was one of my best ever.
30 March 2026
Excellent sales man we dealt with Mason
29 March 2026
This is either my 5th or 6th vehicle & as always the service I received, was tip top. Although unfortunately there were no biscuits to go with the coffee this time round! However this will not deter me from purchasing again, in the near future.
27 March 2026
Harvey was very thorough. He answered every question that we had and put us at ease.
24 March 2026
Very knowledgeable and easy to do the deal
18 March 2026
Everything run smoothly Antony was very helpful
15 March 2026
Anthony my sales man was amazing through out my experience and still is even though I have my beautiful car if I need any help I can just call him amazing
13 March 2026
Andy Unwin great service. Start to finish.
13 March 2026
Fully satisfied with customer care provided and delivered.
13 March 2026
Harvey is an exceptional sales executive - from the moment I initially inquired about the car and up until the collection day. I appreciate him a lot and thank him for everything he has done.
06 June 2026
If the washer fluid had been topped up, as requested and the front security camera had been put back on the windscreen when the service was finished I would have given 5 stars. Other than those points overall the experience was good
06 June 2026
Prompt drop off and swift pick up
06 June 2026
The staff were very helpful.
06 June 2026
Musa Mahmood was very helpful, informative and attentive. I appreciate the help he offered throughout the process. Deserves a promotion if not al we already in senior position.
06 June 2026
Staff were very helpful and considerate
05 June 2026
I was satisfied with professionalism of the staff at this franchise
05 June 2026
The car was returned with still and engine light on and no investigation of this took place.
04 June 2026
A long list of work was carried out quickly and professionally, I am very happy with the outcome.
04 June 2026
Quick and friendly service
04 June 2026
They lost my car keys and couldn't bring it out and had to check cctv footage
04 June 2026
Sean was great
04 June 2026
Came in for new brake pads - all fitted ok -
04 June 2026
Did everything required
04 June 2026
Ok AI can be great - but I would like easier access to service advisors. Waiting for return messages can be frustrating especially if your car is in for anything other than box standard servicing. Otherwise no issues.
04 June 2026
My service advisor was very courteous and helpful
04 June 2026
Customer service is very good
04 June 2026
The process of phoning the business is woefully poor
03 June 2026
Good information was given and kept up to date
03 June 2026
The service advisor did a poor job of sharing information about the status of my vehicle.
03 June 2026
They lost our car mats. After 1 week of collecting the car and letting them know about this they are still 'checking CCTV'.
03 June 2026
Unexpected problem with my car that was booked in for an MOT and brake fluid service resulted in my MOT failing. I would've liked to have known before the MOT was taken out that this problem was going to fail the MOT.
03 June 2026
Musa is fantastic, always so helpful and repeatedly provides an excellent service- thank you
03 June 2026
Customer service was great. Brought my car for the tyres to be checked whilst I waited at the reception. Tyres were changed and I was happy to have my car on the road again. I'm extremely happy with the service I received from the team.
30 May 2026
Because they were very accommodating
29 May 2026
I booked for early appointment at 10.15 am but was told the work is not going to start until about 2pm. Actual work start around 3pm as per BMW app. I have to make 2 journeys
29 May 2026
Great service overall
28 May 2026
Special thanks to Musa!
28 May 2026
Prompt, on time
28 May 2026
Seamless booking in process, dropped the car off at reception and then met with the member of staff who would managing the service of my car.
28 May 2026
From start to finish the process was seamless and pain free thanks to the dedicated advisor Issa, He was extremely polite and professional and very knowledgeable.
28 May 2026
Tony was very helpful and efficient as usual thank you
27 May 2026
Please don't try and hard sell me items I know aren't required.
27 May 2026
Sytner Harold Wood provide top customer service in terms of efficiency, comfort and courtesy.
27 May 2026
Professional and friendly staff. Charlie took care of my car and his customer service was exemplary.
27 May 2026
I was disappointed at the lack of communication from the staff member who was in charge of the mobility scheme I called numerous times and only when the emails was copied to managers did he decide to response back He is not professional at all
27 May 2026
Great service but expensive.
27 May 2026
I was greeted by Tony who was very welcoming and was just helpful and polite.
27 May 2026
I was treated with efficiency and courtesy
27 May 2026
Great service
27 May 2026
The adviser was amazing I forgot his name but he's a gentleman please let him know about my feedback he's doing an amazing job
27 May 2026
I managed to get a quick appointment. Communication was good throughout the process.
27 May 2026
Nice people, good service,
27 May 2026
Service agent communication was very good. And he also helped out on an outstanding issue for another car
27 May 2026
Work was fine,but promised wash was not completed,my son had same with his service
27 May 2026
While prompt, my service wasn't exactly friendly. The service technician seemed disappointed with the number I received as a quote for replacing my tyre, trying to confirm it as a higher amount before doing the service.
27 May 2026
The gentlemen that was dealing with my vehicle on this occasion was excellent at his job and had great knowledge, not forgetting his world class customer service! I believe his name is Musa.
27 May 2026
Consistency
27 May 2026
Excellent service.
26 May 2026
Because the problem has reoccured so I would need to bring it back in.
23 May 2026
Not enough characters to put a full review so not going to bother
21 May 2026
Very informative. Service carried out in a reasonable time-line
21 May 2026
Good customer service to all BMW owners
21 May 2026
I am still waiting for footage evidence about the job done since the vehicle was reveived without the brake fluid service update in cluster. I have been told that I was going to be contacted and still waiting. Please, get in touch so we can discuss.
21 May 2026
No comment
20 May 2026
I they did whatever they needed to do
20 May 2026
Staff handled all my requests and adapted the service to only the elements I wanted carried out. The waiting environment, desk provision for working and refreshments are an excellent facility.
20 May 2026
All staff friendly and professional. Waiting area clean and tidy.
20 May 2026
The centre is good, but still the car key does not open the car and the car does not start sometimes. Also the service overdue in September 2025 is still showing on the dashboard
20 May 2026
I wasn't made aware that the work wasn't going to be done on my car due to needing confirmation of an extra cost. We missed each others calls however a voicemail explaining this would have helped so id know why my cars in over the bank holiday weeknd
19 May 2026
They were pleasant, professional and assuring. Even though, I was disappointed in the recall of a brand car. They made me feel comfortable and were empathic towards me
19 May 2026
Work performed to an excellent standard. I was kept informed all through the process.
19 May 2026
Difficulty being updated on progress of work on the car.
19 May 2026
I was having 2 cars serviced on consecutive days. My plan was to drop the first car off at 8am on Monday, leave it overnight and when dropping the 2nd car off collect it. Unfortunately when I arrived on the Tuesday my 1st car had not been serviced!
19 May 2026
Good experience with on time completion and communication.
19 May 2026
Got my driver's airbag replaced whilst I waited, along with the air conditioning, which was gas and air freshener carried out.
18 May 2026
.
17 May 2026
I have previously used another Centre and the experience and customer service which I received at Harold Wood, far exceeded and was incomparable to the one I previously visited in many more ways than one.
16 May 2026
Very professional and polite
15 May 2026
It's a lovely garage.
15 May 2026
The service i received was about and beyond
15 May 2026
I was kept waiting longer than the 3hrs I was told it was going to take for my Service and MOT
15 May 2026
The service manager was excellent
15 May 2026
I was kept updated (this time) with how car was doing and it was done very quickly. A lot more quicker than 5/6 days I was told back in November!! Car was only in for a day
15 May 2026
car in for a recall. 2 month wait for a courtesy car. arrived, seemed car wasn't booked in but sorted! pick up the car was told it didn't need a recall, not done. phone call week later saying recall overdue and get booked in. unprofessional
14 May 2026
Car wasn't hoovered and cleaned inside after service
13 May 2026
Very easy to book and the drive in service area was a nice experience
12 May 2026
I was welcome by a good staff on the day of my MOT and the service in general was very good The customer service was excellent on day and so helpful
12 May 2026
Umair went above and beyond to make sure the works were completed
12 May 2026
Professional service
12 May 2026
Excellent service as always
09 May 2026
Quick and efficient handling of my car`s potential issue which turned out to be no problem.
08 May 2026
Exceptional service
07 May 2026
The reason we have given this answer is that the car was repaired for the same reason fifteen months ago and we have now had to have it repaired again for £2,500 and we are still getting the same message about the water coolant despite going back!
07 May 2026
Excellent and reliable service
07 May 2026
Great communication, personal service and outstanding issue resolution. The approach taken by Steve Ioannou and Nick in service was exemplary when an issue arose. This underlined for me why i buy directky from BMW.
07 May 2026
Customer service was excellent, although, the service department didn't properly check the ix3 and wanted to arrange a wheel alignment.After further examination from the engineer, he called me and said the Alignment was okay. Complimentary carwash ??
07 May 2026
Very efficient & helpful
07 May 2026
The experience was nothing special. My grievance is that this morning, 7.5.2026, my wife answered a call from Musa Mahmood who practically accused me of dropping the car off and not disclosing damage. My wife was also very disappointed with his tone.
07 May 2026
USMAN WAS EXCELLENT. BRILLIANT TO THE COMPANY
07 May 2026
The team was professional. Tony was helpful and communicated all updates clearly.
07 May 2026
Able to drop off early Kept updated Car ready when requested No waiting around for collection
07 May 2026
Good customer service ??
07 May 2026
Umair excellent. Regular updates
07 May 2026
Both the Sales and the Service contacts were excellent giving a pleasurable experience to buying me used assured X5 40d
07 May 2026
BMW Harold Wood went up and beyond to be so helpful with me Nick and Harvey especially.
02 May 2026
I'm pleased to say that I had a very positive experience with your car service garage. I am looking forward to seeing more positive experiences in the future with BMW bussines services centres. Many thanks to Mr Besnik Shala for his professionalism.
30 April 2026
Umair kept me informed. He also changed tyres within 30 mins, which saved me another booking.
30 April 2026
Response from dealership service manager was poor and incosiderate.
30 April 2026
Excellent service
29 April 2026
Efficient drop off system, car completed slightly later than official final collection time so had a bit of a wait to collect it.
29 April 2026
Amazing experience and service
28 April 2026
Good customer services. Job Well done. While waiting for my car MOT I love the fact that the lady in reception came around to ask if I wanted any Tea or Coffee. I was also very happy about the customary car wash, it was spotless.
28 April 2026
Clear comms and completed on time
28 April 2026
All concerns rectified
28 April 2026
Clean, tidy, organised from start.
28 April 2026
Good servis
28 April 2026
For the first time ever everything was done in a timely manner
26 April 2026
Excellent communication, kept up to date with repairs, handover process was smooth.
21 April 2026
Efficient
21 April 2026
Thanks to Charley for ensuring everything was completed in a timely manner
20 April 2026
Polite friendly and helpful and did the job
20 April 2026
Prompt and efficient
20 April 2026
Job completed and issue resolved as promised within the timeframe set out.
20 April 2026
Done the repair washed the car
20 April 2026
Courtesy and proffesionalism made my dealing with BMW feel secure
20 April 2026
Prompt service - well-organised. Good communication
19 April 2026
Great service
19 April 2026
vehicle dropped off the day before due, started service straight away excellent! inspection completed service completed a small part of trim ordered and fitted next day, failed to notify me that vehicle was completed telephoned three times NO ANSWER!
19 April 2026
Staff were very friendly, professional and helpful. Service was easy to arrange and was conducted very quickly to a high standard.
18 April 2026
Clean and tidy Very efficient Polite Nice place to wait whilst having work completed
18 April 2026
Awesome service, as always.
18 April 2026
Mechanic was excellent.
18 April 2026
It was an oil change took car in at 8 am ready just after 10am car washed.
18 April 2026
The service sales advisor lied to me and sold me a service also the manager is so rude his name is nick
18 April 2026
Your remote check-in was excellent Thus I did not have to spend too long a time on arrival. Your reception area is spacious.Your staff are polite and welcoming.
18 April 2026
Excellent service
18 April 2026
Overall excellent service as before by your service advisors .
18 April 2026
everyone at bmw are really friendly and welcoming
14 April 2026
Car repaired after accident. Could have been more communicative during process in terms of timings. Car with Sytner for over 1 month. Delays in Insurance claim and then parts,
10 April 2026
Musa called to update me about what's happening with my car every step.
10 April 2026
Really difficult to contact. Poor communication.
10 April 2026
Great service, really happy with the experience- Matt went the extra mile! And ensured my car was cleaned, kept me informed and ensured my car was returned to me in perfect condition.
10 April 2026
They did a service which was not required. It was not required because the BMW service record had been falsified. See BMW complaint 09094169
09 April 2026
Staff good and service
08 April 2026
They fixed my car so good
08 April 2026
Smooth and easy, kept informed
08 April 2026
A good experience but not brilliant
08 April 2026
Book in service efficient. Friendly staff.
08 April 2026
No problem at all
08 April 2026
The workers cared, demonstrated empathy, looked after the car
08 April 2026
Good service polite staff
08 April 2026
Great service from the team, especially the service advisor, Tony.
08 April 2026
Top class
06 April 2026
Excellent customer service, very helpful.
03 April 2026
I was greeted by a member of the team as I was getting out of my car- that put my mind to rest that my booking was confirmed and that the centre knew exactly what I needed. Staff were very polite and helpful throughout. My bill was broken down for me
01 April 2026
Step by step Information provided at every stage
31 March 2026
The BMW Service Centre was efficient throughout the process
31 March 2026
Far better experience than elsewhere from welcome/ check in to agreeing scope of work, action required and time needed.
31 March 2026
Great
28 March 2026
speedy and clear communication
27 March 2026
Arrived early, but was no problem with the staff,kept me informed. Car 9 years old ,always been serviced by Sytners .
27 March 2026
excellent communication so I knew what was happening.
26 March 2026
Friendly and efficient service
25 March 2026
Alana was very informative, prompt turn around,
25 March 2026
Alarna and the team were professional and very supportive.
25 March 2026
While you wait appointment, booked straight in when arrived??
25 March 2026
Good service
25 March 2026
Easy to book, nice people especially Mr Besnic Shala who arranged everything regarding the recall
25 March 2026
Besnik Shala, your service advisor looked after me and was very professional.in every way. The car runs beautifully.
24 March 2026
Great service and polite team members.
24 March 2026
The staff was very friendly, helpful and professional - many thanks.
24 March 2026
Good service throughout apart from main BMW website for online booking which did not recognise my car although I purchased it from you and you have always serviced I had to ring Sytner your dealer who provided good service
24 March 2026
No problem with this service commutation spot on video excellent
24 March 2026
Excellent customer service
24 March 2026
Fast, professional
23 March 2026
Professional and knowledgeable staff with quality service.
19 March 2026
My car is as good as new. I'm extremely satisfied with the service.
19 March 2026
Everyone was polite and helpful.
18 March 2026
I went in to get a servicing done and even before we started it felt I was being sold more things to add to the servicing. I did not like and expect this from BMW. I was also unhappy with the cleaning which was below expectations and disappointing.
18 March 2026
Good staff very efficient
18 March 2026
Very good communication, very good coordination between Besnik in service dept and Leah in body shop dept.
18 March 2026
From speaking & organising appointment over the phone to dropping off my car at the showroom the team were very professional , including the lady in showroom who met & greeted customers
18 March 2026
Tony is a legend, other than my bills lol
18 March 2026
Good service and i was kept well informed of the progress, pleased with the work
17 March 2026
Very welcoming staff and provide detailed information about the process and about any further work being carried out
17 March 2026
Very well kept informed
17 March 2026
Excellent service provided by Besnik, very helpful through out the whole process.
17 March 2026
I spoke to Sytners when I received the recall notice, and told them I would either need a while you wait appointment or a courtesy car. 3 months later I got a text asking me to confirm my booking for 5 days later. Sytner were very hard to reach by ph
17 March 2026
Service was fine no provblem
17 March 2026
Very helpful and pleased with work done
17 March 2026
.
17 March 2026
On arriving at the premises the efficiency of the staff and the pleasant feeling of the surroundings
16 March 2026
Every one so helpful
16 March 2026
The service was prompt and the plan for the work was explained clearly. There was ample parking. Good customer service
15 March 2026
Quick and easy service. Booked the service for the following day. Dropped it off the morning, car was ready in the afternoon.
13 March 2026
Excellent service
FIND Sytner Harold Wood BMW
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:30
- Sun:10:00 - 16:00
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
05 June 2026
Amazing service provided by Anthony Mach from the Harold wood branch. Incredibly helpful with finding the perfect car for myself. Kept me updated throughout the whole process and made things super easy.