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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 223 comments received in the last 90 days.
07 March 2026
The dealership know my preferences and ensured they sold me a car perfect to my needs
06 March 2026
Throughout the whole process of buying my BMW 123 the salesperson Mason was friendly and extremely helpful and knowledgeable of the car!
05 March 2026
Simon was great from start to finish if I could give more stars i would
04 March 2026
Mason made the whole purchasing decision enjoyable from car selection to ordering and final delivery, 5 stars given to the sytner team.
02 March 2026
Harvey page .. was extremely helpful.. & provided a great customer service. this was the 2nd BMW I have bought from him . in the last few years .. I cannot fault him in any way .. very professional service.. he should work RR 100% that's how good he
24 February 2026
I cannot praise the Harold Wood Centre enough for the service I received in purchasing my new car. Mason Purcell was amazing, kept me up dated and organised everything so quickly. I received the best advice and am very happy.
18 February 2026
Was a very seamless handover of the car, a lot of after care, friendly atmosphere in there and everyone was very helpful. The main reason for this at BMW Harold Wood, was the help from Anthony.
17 February 2026
Harvey was professional. knowledgeable and courteous throughout the sales process.
17 February 2026
Friendly, efficient service, very helpful salesman Andy Unwin.
13 February 2026
Anthony was outstanding from start to finish. Incredibly knowledgeable, helpful and friendly. Couldn't have asked for a better experience throughout
07 February 2026
The whole process was brilliant. The service was fantastic from all colleagues and my salesman Mason was outstanding. Mason is a great salesman and the effort did not stop once the car was ordered. Mason made the experience brilliant even after sale.
07 February 2026
Harvey Page made the experience a brilliant one and kept me updated throughout. He is so helpful and genuine, a real credit to you at BMW and I hope he is recognised for his efforts.
04 February 2026
Harvey was extremely helpful and professional
04 February 2026
Andy was exceptional very professional and very polite
03 February 2026
Harvey showed outstanding customer service and technical BMW knowledge. I believed every word he said throughout the process as I trusted him.
03 February 2026
Mason was knowledgeable, polite and efficient throughout the process ??
03 February 2026
Harvey has been great throughout the entire experience. He's knowledgeable, approachable, and always happy to help. Despite plenty of changes on my side, he stayed patient and somehow pulled off a deal of a lifetime. Top-class service.
02 February 2026
Everything was great Harvey Page is superb
31 January 2026
Very pleasant and professional service. Highest recommendations.
29 January 2026
Great service, whilst the car I initially came in to view had been sold, Anthony Mach got me into a better car for the same price I was originally expecting. No pressure and no horse trading. Would happily buy again from him.
28 January 2026
Very good experience from start. Manager who picked up call for sales, was very engaging & offered tempting offer for X3 Hybrid I was looking for. Then he handed the case to Andy Harrod, who very smoothly taken over the case and been very helpful
27 January 2026
We were welcomed warmly and Mason our sales agent was very helpful and very professional. He really made us feel comfortable in making the decisions. Thank you Mason
24 January 2026
Extremely satisfied with my experience at Sytner BMW Harold Wood. Issa Nakhuda provided outstanding, professional service throughout the purchase and delivery. I would always recommend Issa to family and friends looking to buy a BMW.
22 January 2026
I purchased my previous car from Anthony so I asked for him when it came to buying a new car, by the time i came in to test drive the new one Anthony had already looked at packages on my old car so that he could tell me what i needed on the new one.
22 January 2026
Very helpful and knowledgeable ( Anthony) . Nothing was too much trouble and I felt at ease and not pressured.
19 January 2026
They always kept me informed with the status of my car and when I decided to change the colour of my vehicle and thought it was impossible to my salesperson Issa Nadukha went out of his way to make the impossible possible. I'm very happy
19 January 2026
Anthony Mach was excellent
17 January 2026
Best service
16 January 2026
Everyone i met from the reception to final sale was very welcoming and helpful. However, I have to specially mention and thank Anthony for being very responsive, helpful and diligent. Welldone Sytner.
16 January 2026
Andy urwin was amazing sales representative. Had given me weekly updates was always understanding and supporting throughout the wait of my new vehicle.
15 January 2026
Great customer care
13 January 2026
Anthony delivered a superb product
29 December 2025
Anthony took care of all of our concerns. During the car delivery, the showroom experience was top notch, making us feel extremely valued!
28 December 2025
Really smooth and talked me through it
28 December 2025
The car came in perfect time before Christmas and the purchase was seamless.
23 December 2025
Its was very smooth start to finish. My sales rep Harvey Page was vey accommdating, and very helpful, and was able to answer all my queries/questions. He was a delightful young man. I was was so pleasanrtly surprised with the reveal-so a nice touch
20 December 2025
Beautiful chocomilk, nice comfy seats, bright and airy and everyone was friendly.
19 December 2025
All very smooth, a stressless experience all round
19 December 2025
All went smoothly.
18 December 2025
Very good service
16 December 2025
Very professional & Helpful
15 December 2025
Excellent quick service from Anthony at sytner harold wood made everything smooth and easy
15 December 2025
Harvey did a wonderful job answering all my questions and ensuring the car met my requirements
08 March 2026
Excellent service both on and off site. Everything was smooth and all repairs carried out to a high standard. Musa, my service contact was very polite and professional throughout and answered all my questions.
08 March 2026
Things were explained fully also I could see on the display how the service was taking and the visual checks
08 March 2026
Professional and knowledgeable
08 March 2026
You feel welcome whenever you need to visit
07 March 2026
Great service
07 March 2026
Good service
06 March 2026
The service advisor Tony Trainer did ensure that all issues were resolved to a satisfactory conclusion.
05 March 2026
Efficient service
04 March 2026
It's a nice place to be. The staff are very friendly. The car has been without fault in the eight years of ownership and service at this centre.
04 March 2026
Pick up and drop off service was really good this was provided due to my operation video was very good no complaints at all excellent customer service
04 March 2026
The service and MOT turned into a bit of a nightmare but my Service Representative did his best under difficult circumstances
03 March 2026
I have been a BMW customer for many years and have always been satisfied with the service.
03 March 2026
Great service by Musa Mahmood. Very attentive and considerate. Great lad.
03 March 2026
Musa and Tony were very professional and helpful throughout my site visit. Kept me updated at all times.. Well done lads..
03 March 2026
Very good customer service from Besnik.
03 March 2026
While you wait Service was completed in advised timescales - car was also cleaned
01 March 2026
Great and professional as always!
01 March 2026
Fantastic service as always, i would expect anything less from the ylteam at harold wood
01 March 2026
Service engineer was extremely helpful
01 March 2026
Excellent exceptional service as always from start to finish.
28 February 2026
Poor communication and car was not valeted. No promised follow up calls.
28 February 2026
Job was completed within the time specified staff were courteous And helpful
28 February 2026
I have been quite pleased to visit BMW to get the service done. The experience was amazing since the time I get into the centre till I left. It was very quick and efficient. They also explained me as what they would be done.
27 February 2026
I have given this answer as everytime we come to you we are treated very well always on time & they do a perfect job on my car.
25 February 2026
Very professional
25 February 2026
To the best of my knowledge, what I took my car to the garage for, was well handled. Staff were highly professional in their mannerisms and dealings with me and on observation, to other customers as well. Welcome environs and ambience
25 February 2026
Efficient and professional
25 February 2026
I was made to feel like a valued customer.
25 February 2026
Only the reversing camera was fixed, although I was told that the indicator switch and puddle light are both ok, they are not.
25 February 2026
Professional and efficient
24 February 2026
The service advisor was very helpful with good advice throughout
24 February 2026
Easy to book and kept up to date on progress
24 February 2026
Very fast service, done on time
24 February 2026
Excellent same day service.
24 February 2026
My car had a break problem, I called the Sytners Romford ( Mathew Tomlinson) told me to drive in and look at the problem. They attended to my car at once, they fixed the brake and collected it the following day.
24 February 2026
Very professional clean , good customer service
23 February 2026
Worked carried out on time at quoted price
21 February 2026
My car was with you guys for three weeks for a diagnostic and and they didn't diagnostic till Thursday even though it was booked in for Monday and once they said it's the v belt needs changing that took 8 days terrible customer service
19 February 2026
Organised, courteous and professional
19 February 2026
Very helpful to me the person I talk on that day
19 February 2026
Professional as always-very helpful, polite, and attentive. The area was spotless, and the light refreshments were a thoughtful touch.
18 February 2026
The service took place
18 February 2026
Vehicle went in for a day to investigate door not opening but was kept for. I had to call multiple times to get any update. Had I known I would have collected the car and brought it back. Shocking customer service
18 February 2026
Good service, quick, washed and cleaned.
18 February 2026
Very friendly and efficient
18 February 2026
Friendly professional andaccomdating service
17 February 2026
The service and customer service from the start to finish was amazing,
17 February 2026
Everything went easy and smoothly.
17 February 2026
Very attentive and professional
17 February 2026
Staff all very pleasant and work completed on time. Pleasant and comfortable surroundings to wait in.
17 February 2026
good
17 February 2026
Kind, accommodation and kept me updated at all times
17 February 2026
Welcoming
17 February 2026
Good client service from the salesperson. Unfortunately a few things beyond his control. 1. My appointment was 8am and I arrived on time but only saw the salesperson at 8:30 because some old boy jumped the queue. BMW got me an Uber which took 15m
17 February 2026
The two gentlemen I dealt with (I think Baz and Umir) were so helpful. Point deducted for being told I could book a while you wait appointment, and after an hour of waiting being told the car needed to be serviced the following morning
17 February 2026
Very disappointed with the service due to the delivery after work was not on time, called over 100 times the office on different days but couldn't get to the reception or staff answered the phone, wasted time and money and added stress to my life
15 February 2026
Efficient.
15 February 2026
Service was excellent
15 February 2026
The customer service guy was excellent, didn't recommend unnecessary work.
13 February 2026
It was a quick procedure with great interaction with staff.
12 February 2026
Very friendly and quick service
12 February 2026
Musa Mahmood was very helpful.
11 February 2026
Musa has been my service advisor for many years. The whole process was seamless from start to finish. He is professional, reliable and goes above and beyond to make sure everything is handled smoothly.
11 February 2026
Good customer service, I was dealt with within a timely manor
10 February 2026
Excellent communication and customer service
10 February 2026
Great service
10 February 2026
Everything was done as requested with timely updating me about the situation
10 February 2026
The mechanic forgot tools under the bonnet and didn't fit everything back as it was and as it should be.
10 February 2026
Seem like everybody was doing their best to solve the problem
10 February 2026
Amazing customer service from musa Very friendly and helpful ??
10 February 2026
Punctual service with friendly customer service
10 February 2026
smooth service at Sytner Harold Wood
10 February 2026
Professional service
10 February 2026
Car booked weeks in advance 4 a MOT & a leak in the roof..NOT at any point was I told the car would take 2 weeks, a courtesy car wasn't offered. I asked for a courtesy car butwas told there was none available I should have arranged this before hand!
10 February 2026
Very polite gentleman and looked after me very well
05 February 2026
The gaff was clean and so was my car after. Umair was a very efficient, but needs a haircut tbh
05 February 2026
Amir provided a very professional service
05 February 2026
Servicing the car was completed in a decent time and presumably high standards.
04 February 2026
My car was under warranty and had issues, the service was awful, I sent a letter of complaint and did not get a response or an apology. Would use BMW service on my experience with warranty issues that would be a massive No!!!! I would give no stars.
03 February 2026
Seamless process
03 February 2026
Quick and efficient, enjoyed receiving a video of the vehicle inspection.
02 February 2026
Tony was great very helpful
02 February 2026
Always straight forward and efficient
02 February 2026
Still waiting for work to be done
01 February 2026
Great customer service!
01 February 2026
Great service
01 February 2026
Had my car service
01 February 2026
Best communication.
30 January 2026
Car picked up in the time frame given by polite friendly man
29 January 2026
This had taken too long and I was in the waiting room whilst my car was just parked outside finished with its MOT. I had requested a car wash too and my car was not washed properly with streaks everywhere and the inside of my car dripping wet.
29 January 2026
Always outstanding service, and communication!
29 January 2026
Really great prompt service and the team are lovely and helpful
28 January 2026
Had to wait another day due to staff shortage! This is the 2 nd time this has happened!! Only when delay it's an inconvenience for planning family work and pick up and drop offs!!
28 January 2026
Great Service all round. Thankyou to Nick Philp for arranging everything so promptly.
28 January 2026
My appointment in January was after e recall originally flagged up to me last November! Still when I arrived I was told ( a 75 year old) BMW didn't have the part!! I expressed my utter disgust and after a while was told OK will be done!! Surely BMW!
27 January 2026
Musa your a legend fantastic service Harold wood will now be my new main dealer thanks To musa
27 January 2026
staff very helpful
27 January 2026
Great service
27 January 2026
Good customer service
27 January 2026
All good
27 January 2026
great service
27 January 2026
Excellent service
27 January 2026
Everything clearly explained
27 January 2026
Although the service was great and staff were polite, I didn't appreciate the amount of upselling that took place. I sat with a colleague who tried to upsell me. Then received a call from the garage upselling the same thing.
27 January 2026
The service was good, but like past visits, it's almost like there is a
22 January 2026
All done professionally
22 January 2026
The visit was well organised and staff were very helpful and professional. Umair and Chloe were particularly diligent in ensuring I felt comfortable and well looked after.
21 January 2026
From the time of arrival all the staff members that attended to me were Curtious knowledgeable and polite
20 January 2026
excellent service with no extra charges
20 January 2026
The works are so friendly and knows whatever they are doing especially the lady who was in charge of my car Linnet not too sure about the name she was so good I know her name starts with L the reg of my car is EG18BXL
20 January 2026
Outstanding service from booking in to picking up
20 January 2026
Too much to explain in 250 characters but extremely disappointed. Each step of the way let down, right up until the collection of my car at the very end. Happy to elaborate if the branch manager wishes to contact me
20 January 2026
Not yet resolved. Car is awaited. Took car but as soon as started driving the fault returned so turned back and returned car.
20 January 2026
Everything went as it was supposed to. Timescales for completion were accurate.
17 January 2026
I asked for the wheel alignment data be forwarded on to me as I had, a hunter wheel alignment checked and adjusted elsewhere in December, but I never received it. So am unable to go back to the original centre to get them to recheck their work.
17 January 2026
Was waiting for over three hours but when I booked was told it would be two.
15 January 2026
I am completely satisfied with BMW excellent customer service and have great experience of car service. Amazing
15 January 2026
Good service from Mr Musa.
15 January 2026
Generally ok BUT there is an issue I asked to be investigated that we hear every time we drive it without exception. Your guys didn't experience it when they test drive leading me to wonder if they did test drive vehicle.
15 January 2026
I asked for a quote from the body shop for a small scratch on vehicle at the same time of service mot .. the agent took a photo and told me someone would be in touch but I heard nothing .
14 January 2026
Smooth service, easy drop off and pick up with helpful team
14 January 2026
Excellent Very helpful and informative
13 January 2026
New tyre was at a completely different pressure to the other tyres. I noticed on the BMW app whislt waiting for the car and had to advise technician. Telephone calls were not returned when promised.
13 January 2026
Welcoming, friendly staff
12 January 2026
By far the best BMW dealer in the whole country, went above and beyond to meet my needs! Was kept up to date constantly. 5* service from Tony
12 January 2026
Everything good from the customer service, to the hot chocolate ( yummy)
11 January 2026
Had no issues. Only negative was perhaps the communications was a bit too much. There were constant reminders about the appointment and the app. I ended up ignoring the messages as there were too many.
11 January 2026
First appointment was cancelled 2 hours before I was due to arrive so cost me half a days money as I am self employed second appointment was a bit disappointing as I was in for a recall seemed I was the last to be dealt with
10 January 2026
Excellent service received from start to finish.
10 January 2026
Attention to detail, friendly, helpful.
10 January 2026
Very satisfied, Moosa was very professional and polite, answered all my queries, and is a credit to Sytner BMW Harold Wood
09 January 2026
As always great service from BMW
09 January 2026
Following the service, the vehicle was noted to have an oil leak due to a broken seal. Umair was meant to come back to me with a quote to undertake repairs. Despite ringing the service desk and sending him an email, I am yet to receive a response
09 January 2026
Excellent service experuence, staff were professional, courteous.Work completed to satisfaction and process smooth.
09 January 2026
Went in for airbag recall but the video of the underneath of the car found issues i was unaware of. this allowed me to get it sorted before MOT was due.
09 January 2026
Good service all ran smoothly
09 January 2026
Appointment was very smooth and my car was ready before the estimated time. Charges were communicated clearly and future things to do highlighted. Getting a clean car on return was delight.
09 January 2026
THEY HAD MY CAR FOR 8 DAYS. I HAD TO CHASE UP WHAT WAS HAPPENING. COMPLETELY UNSUITABLE COURTESY CAR FROM ENTERPRISE AND DEALER SAID THEY COULDNT HELP OUT. ONCE CHASED UP THE CAR WAS TURNED ROUND IN 2 DAYS WHICH WAS GOOD
09 January 2026
Clean and tidy
06 January 2026
Umer is an asset to your company and deserves a pay rise. He went the extra mile for me and gave me confidence and made sure everything went smoothly.
06 January 2026
Car was held for over two weeks and yet all the issues still exists. Driver side heater not functioning, headlight bulb fixed with wrong bulb and now passenger side bulb also gone. Wipers changed but still not cleaning properly
06 January 2026
Your staff were prompt when dealing with my car and it was ready for me to collect in record time.
06 January 2026
Very poor communications, constantly had to prompt for responses, not great explanations and lack of empathy.
06 January 2026
Good experience and efficient service.
05 January 2026
Supported well in an emergency
04 January 2026
I always feel valued when I bring my car in to Sytner Harold Wood!! The warm welcome I receive from the Garaga when I drive my car in and from the lady at reception and the professionalism and politeness of the Customer Rep I am handed over to
02 January 2026
great service, Tony was very helpful!
02 January 2026
The car was washed but it seemed like a rush job
01 January 2026
Will not use again.
01 January 2026
Great place
01 January 2026
Staff courteous and dealt with quickly. Work all done OK
01 January 2026
Have been a customer of Sytner BMW Harold Wood for over 16 years and the service has been impeccable. Gary Kyriacou
26 December 2025
Umair made the experience perfect. The service I get from Harold Wood is great. Hence why it's my BMW service center of choice. You can easily be getting on with work if you choose to wait for the service to be completed.
26 December 2025
Special mention to Stephen Silk. Professional honest advice
25 December 2025
It was excellent - Musa, the service advisor was prompt at attending to me when I got there and ensured everything I wanted looked at on my vehicle as written down and checked
25 December 2025
Professionalism
25 December 2025
it was a recall and done in very good time and the free wash and hoover i find a nice gesture
25 December 2025
Superb customer service
24 December 2025
Easy check in and checkout, answered all my questions, quick and effective service
23 December 2025
Everything done for me and took the car in within a few days
22 December 2025
Great attitude and focus
22 December 2025
Really friendly staff and great service received. The office was welcoming and a nice environment. Only negative was that they had my car from 9am - 6pm so it pretty much took a whole day for a major service.
21 December 2025
Overall service experience is always fantastic. Great attention to details.
21 December 2025
All done as explained
21 December 2025
Very efficient, polite well trained staff.
20 December 2025
I gave this rating because the service was efficient and professional. Staff were friendly, communication was clear, and the work was completed on time. Overall, a positive experience.
20 December 2025
Completed in quoted time, easy bookimg process, informative, polite staff
17 December 2025
Professional friendly staff. Well looked after. Even though there have been issues with the car Sytner have been very good to deal with and sorted the problems.
17 December 2025
Kept informed throughout the whole process
17 December 2025
Excellent service by professionals, kept me updated Work done on time
16 December 2025
Very satisfied
16 December 2025
An issue that I had with the car battery was identified by the technician and rectified with a direct replacement. I received a full report on the work completed and the car was given a complimentary wash and valet. Excellent service!
16 December 2025
Very satisfied with the service
16 December 2025
Tony and the team were really helpful. I'm really grateful.
16 December 2025
Just not pleasant experience , probably will be last at BMW garage
16 December 2025
The car was there 3 days for a simple starter motor recall. On top was not washed and cleaned as promised and had to wait another hour. The keys didn't work and whole dashboard is lighting up intermittently. Also never received the paperwork.
16 December 2025
Due to the out come of the parking sensor issue I had
16 December 2025
Not happy with service centre harold wood as when service desk said head light wiring issue i went to loughton branch And technician changed bulb with in 5 minutes and working great harold wood bluffed me off
15 December 2025
The same reason for the above answer
FIND Sytner Harold Wood BMW
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:30
- Sun:10:00 - 16:00
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
Address
- A12 Colchester Road, Romford, Essex, RM3 0GX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01708 371 234
Brentwood as well as surrounding areas including Grays, Dagenham, Romford and Barking
08 March 2026
Exceptional service from Anthony