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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
698 ratings and 259 comments received in the last 90 days.
16 July 2024
ANTHONY WAS FANTASTIC HE TOOK HIS TIME TO EXPLAIN EVERYTHING TO US FROM START TO DELIVERY! HE DELIVERED THE CAR FOR MY PARENT AND THE ENJOYED THE WHOLE EXPERIENCE!
14 July 2024
Great service and information from start to finish
13 July 2024
From inquiring the vehicle to hand over the actual car, everything went smoothly. Andrius was very friendly and thorough with explanation.
13 July 2024
Overall, I was highly satisfied with my experience at this BMW Centre during the purchase and delivery of my new car. The staff were exceptionally knowledgeable and attentive, guiding me through every step of the process with professionalism.
12 July 2024
Courteous, knowledgeable and efficient staff - a strong sense of personal attention
11 July 2024
Beautiful unveilingvof my new car
10 July 2024
No question was a problem and all information was very forthcoming
09 July 2024
Harvey Page couldn't do enough to meet my requirements and kept me informed with regular updates.
08 July 2024
Everything was great
05 July 2024
Everything was explained well and any questions and concerns I have were answered.
04 July 2024
Everything was easy and smooth from booking the car untill getting it. The team was amazing .
04 July 2024
Easy collection process with everything explained to me and no detail left out
04 July 2024
I was very satisfied with the purchase of my new car. Harvey Page the sales executive I was dealing with made every step of the sale easy and went above and beyond with the all round communication with myself.
03 July 2024
Very
02 July 2024
Everything was smoothly and Anthony was excellent.
02 July 2024
Great experience Harvey the sales advisor puts so much effort in to ensure the smooth process of finding the car. Explained the process from end to finish.
01 July 2024
100% satisfied was seamless and easy
01 July 2024
Extremely satisfied, communication was brilliant, Issa Nakhuda very quick to respond answered all questions. .
30 June 2024
Friendly & very helpful service throughout.
29 June 2024
The center is comfortable and there is even space for privacy. The AV systems are useful when looking at financing options etc. The finance team were on hand to help.
28 June 2024
Attentive at all stages of my car purchase. Always someone available to take a phonecall to answer questions. Information well explained.
27 June 2024
could not fault it at all - all the staff excellent. no hard sell just efficient and thoughtful
26 June 2024
Very satisfying with the professional manner of all the staff at Harold wood BMW
26 June 2024
car was delivered quicker than i was expecting - but not a major issue
25 June 2024
My salesman, Harvey, went above and beyond when I collected my vehicle. He made some personal touches when I collected the car which was extremely appreciated. They treat you like a person and not just a number.
18 June 2024
Completely satisfied it was good to deal with the same member of staff throughout, Harvey Page, who made the whole process easy from start to finish. Our new car arrived earlier than expected and picking our new car up was amazing too thanks Harvey
18 June 2024
Very helpful staff
18 June 2024
Faultless service and a thoroughly enjoyable experience
18 June 2024
Again amazing service from Anthony and BMW
17 June 2024
Very satisfied, I was offered coffee and snacks to make my stay more comfortable. My sales person was energetic and professional.
16 June 2024
Overall, I was extremely satisfied with my experience at the BMW Harold wood during the purchase and delivery of my new car. The excellent service and support from the team made the entire process smooth and enjoyable.
16 June 2024
Quick turnaround, great communication - thank you
11 June 2024
Yes very satisfied
04 June 2024
Very efficent
03 June 2024
It was a great experience, we were welcomed and put at ease. Issa took the time to show us around the car and explain features and different configurations. Great flexibility when arranging a test drive, very accommodating and incredibly professional
03 June 2024
my experience was excellent, cannot fault it.
01 June 2024
Straight forward easy and professional
01 June 2024
Made to feel special
30 May 2024
Initially we had some issues finding stock cars due to a codes being entered incorrectly but after this it was handled very professionally. No complaints from me.
30 May 2024
The showroom was immaculate and well-organized, showcasing a great selection of vehicles. The team's expertise and willingness to go above and beyond made the entire process smooth and enjoyable. It was a truly outstanding customer service experience
30 May 2024
Issa, was very good with me, made it so easy.
29 May 2024
Harvey was very professional and friendly and he made the whole experience very comfortable from the start.
29 May 2024
I have purchased a few cars from Sytner Harold Wood , both BMW & Mini. Servicing as well is very well run.
29 May 2024
I didnt think my experience in 2009 at the same dealership could be matched, but Harvey really pulled out the stops and exceeded my expectations by miles. Its great that they have managed to mentain such a high standard of service over 2 decades
28 May 2024
excellent communication from Robbie Buckle from the onset of my purchase of a new BMW. This is my second BMW that I purchased from Sytner BMW Harold Wood and I went back the second time as my first experience was excellent.
25 May 2024
Customer service was 10/10 from start to finish. Professional, attentive and staff went over and beyond!
25 May 2024
Again down to Anthony
24 May 2024
Excellent service
17 May 2024
Harvey Page made the process smooth and nice from start to finish. He was very professional throughout the process and had great communication skills. His customer service is second to none!
15 May 2024
Very satisfied! Purchased a second vehicle within 9 months for my family!
12 May 2024
I had excellent treatment
10 May 2024
Andrius accommodated our request on the delivery and everything went well
08 May 2024
Made the transfer of my ownership from my older car to the new car so easy.
03 May 2024
It was a great I met a gentleman called Harvey and he was fantastic and well mannered. I loved my experience with him
03 May 2024
Excellent efficient and effortless. Everything explained in detail and was kept informed by Robbie from placing of the order to delivery.
27 April 2024
A very good support and cooperation from the sales person
21 July 2024
Excellent customer liaison
21 July 2024
All good
21 July 2024
I was expecting to wait for two hours for the service but it was done in just over an hour.
21 July 2024
Friendly polite team
21 July 2024
Dealing with my customer service agent (Alexia) was good. I have had some serious issues with others agents at this branch in the past, so it was refreshing to have good service.
20 July 2024
Professional and 5 stars customer services.
20 July 2024
Car MOT completed - offer to wash car for no extra charge and friendly professional service from staff
17 July 2024
Sytner were very courteous and efficient
17 July 2024
Very welcoming staff and my car was serviced efficiently, gave me on line updates and even washed and vacuumed my car. Special mention to manager Tennyson for looking after me.
17 July 2024
Very helpful
17 July 2024
Very helpful adviser
17 July 2024
Made very easy from start to finish
17 July 2024
Was made feel comfortable and updated
17 July 2024
Friendly staff. Work carried out within week of first approach
17 July 2024
Everything was made easy and was treated well
17 July 2024
Very professional
17 July 2024
Friendly staff. Made to feel welcome
17 July 2024
Car was in for recall, phoned when done no problems
17 July 2024
Quick, efficient and friendly
17 July 2024
Quick efficient and the car was gleaming.
17 July 2024
I was immediately greated on arrival and Danielle,the service advisor was knowledgeable and friendly. An unusual problem with the car was sorted out with danelle keeping me informed at all stages.
16 July 2024
Again wasted my time as I had to go back, and also had to travel back to Cambridge for the garage to put their service back on from last year
14 July 2024
Just had a Good experience
14 July 2024
Great service received last visit
14 July 2024
Professional
13 July 2024
Very professional, always update on progress
11 July 2024
Impeccable service
10 July 2024
Everything went smooth, everyone friendly too.
10 July 2024
Service was excellent. Felt valued as a customer. My service advisor was cheerful and accommodating. Quick efficient. Quality biscuits and beverages while waiting. Waiting area was clean and spacious. I worked while my car was being serviced
10 July 2024
Management Excellent Staff are informative & helpful everything I need When visiting Deale
09 July 2024
Steph was very helpful and just made bringing in my car for a service a breeze. I was in and out the door in less than 2 hrs.
09 July 2024
Customer service were extremely professional but as I said before it would have been nice to get a loan car.
08 July 2024
I was greeted by my assigned point of contact, from that point forward it was fantastic. Service was performed in good time and even a follow up call 24 hours to ensure everything was okay.
08 July 2024
Excellent service from the aftersales team as always. Highly understanding of customer needs and go the extra mile in trying to help, especially when it comes to trying to rectify issues.
08 July 2024
Explained everything step by step
08 July 2024
Very satisfied with the whole experience. First time I've used Sytner, and it's mainly due to a bad experience from another BMW dealership. I will continue to use Sytner.
08 July 2024
Excellent
08 July 2024
staff kept me informed and got the job done by the time i had requested
08 July 2024
Very satisfied
07 July 2024
Stephanie kept me up to date on the progress of my car and let me know when it was ready for collection. I found Stephanie to be articulate, attentive, proactive and a credit to Sytner Harold Wood (I've been a customer for 35 years).
07 July 2024
All went very smoothly
07 July 2024
Fault fixed - hopefully
06 July 2024
Tom was an excellent CSA.
06 July 2024
Great communications, helpful and professional staff
05 July 2024
Good service
04 July 2024
My appointment was on schedule and was told what mechanic would be wording my car. They also gave a complete check on the vehicle.
04 July 2024
Great service from Alexia but I was a little disappointed with the car wash and that a technical question I asked about my car couldn't be answered
04 July 2024
Really good
03 July 2024
Very friendly and helpful
03 July 2024
All good, Simon was excellent.
03 July 2024
Great customer service.
03 July 2024
No complaints whatsoever
03 July 2024
I have had several cars over the years serviced there and each time the experience has improved on the previous year
03 July 2024
I have had very dad experience here before but I'm totally satisfied now on this occasion. Thanks
03 July 2024
Kept me up to date with the process
03 July 2024
Once again everyone is friendly and helpful no matter what your problem is
03 July 2024
Musa was very helpful
03 July 2024
Good service, Updates on time
03 July 2024
Whatever was said would be done about the service was done to my satisfaction. The advisor really knows his job. This made me very happy The car was washed and cleaned inside out. The service advisor, Mr Sam really made me feel valued.
03 July 2024
Fantastic service as always
30 June 2024
Just the whole experience was seamless
30 June 2024
this branch did very good service for my car they did jet wash and fixed rear reflector part for my car
29 June 2024
All issues were resolved
27 June 2024
Work carried out without fuss Umair very helpfull
27 June 2024
Smooth and efficient service. Friendly and helpful team.
26 June 2024
Helpful polite staff, work completed on time as promised and car superbly cleaned
26 June 2024
I collected the car after 3pm when my service advisor wasn't available. No issue there as I was made aware on the call. At reception, I waited for a while as customers who arrived after me were seen first. I had to ask again if another rep was coming
26 June 2024
Our service was carried out in a timely manner and your representatives were very helpful
25 June 2024
Excellent service from BMW staff.
25 June 2024
the dropoff was fairly quick, everyone involved was friendly and explained everything patiently. Thanks to the team.
25 June 2024
At first I was concerned, why I was not being updated on my vehicle. After talking to the branch manager who'd explained the issue everything was fine going forward and had an excellent experience.
25 June 2024
The mechanic that works on my car for sure knows what he was doing and very helpful in the service check video
25 June 2024
The work my car was booked in for was completed and the cost was as quoted at the time of booking. The service advisor was excellent.
24 June 2024
Very good
24 June 2024
Technician was really good, my vehicle health check video was extremely professional
24 June 2024
The service advisor was ver helpful.
23 June 2024
First class
22 June 2024
Excellent communication and service.
21 June 2024
The recall service day ran smoothly, the rep I was assigned to was very pleasant and said he would aim for my car to be ready by 5pm which it was.
20 June 2024
The arrangements were easy to make as was drop off and collection. I was disappointed that despite a note being left in the windscreen by the service team the vehicle hadn't been cleaned before collecting.
20 June 2024
Quick booking time given. Arrange transport to get home and to collect
19 June 2024
Guy dealing with my wife was very respectful and really helped her out dealing timing of service
19 June 2024
My only criticism this visit was I got a call approx. 2:30pm to say I could collect my vehicle, I said I'd be back around 4:30pm. When I did arrive at the centre approx. 4:45pm, I had to wait over 30 minutes to be seen and get my vehicle.
19 June 2024
Excellent service
19 June 2024
The Staff are really friendly and approachable, Made me feel like my vehicle was going into safe hands. Thomas Was exceptional and kept me up to date on my vehicle. Thank You Thomas!
19 June 2024
The agent was extremely helpful in sorting out any issues raised during the service
18 June 2024
Polite professional and very helping
18 June 2024
Kept me regularly updated with the progress
18 June 2024
BMW Valeted my car whilst it was in for Brake fluid change and a general check over. Tom was delightfully helpful and chatty
18 June 2024
Customer service was great. Very responsive.
18 June 2024
The team was exceptionally amiable and provided a comprehensive explanation of the day's process. They kept me regularly informed, and I appreciated the warm and welcoming atmosphere they created.
17 June 2024
I was very satisfied with the service that was given by all staff
17 June 2024
At drop-off I was dealt with very quickly and courteously by my service advisor. The service was completed very quickly and at collection, my service advisor was again quick and courteous
17 June 2024
Great customer service. Friendly staff. Helpful & informative
17 June 2024
Job was completed quickly and efficiently. Able to wait in comfortable surroundings, get online and use the time. Steph kept me updated on progress so I knew what was going on and how long it was going to take.
16 June 2024
The work was carried out to my satisfaction when it was done
15 June 2024
Excellent service as always
15 June 2024
Everything went smoothly
15 June 2024
Facilities and service
14 June 2024
I can not fault the high level of service that I experienced.
14 June 2024
This was my first time at your dealerships service department and it was a great experience made all the more better by alexia
13 June 2024
additional safety items updated.
13 June 2024
I m happy with the service I have received. Advisor Mathew was very helpful
12 June 2024
Really good customer service advisor. Happy with my experience
12 June 2024
Good service
12 June 2024
Umair was lovely to deal with no pressure and was happy to explain to me why my discs needed replacing
12 June 2024
Great service, quick and easy. Thank you
12 June 2024
Did the agreed work in the time advised and did not push and further products
12 June 2024
Great service looked after me while I was there tea biscuits provided kept me updated.
12 June 2024
Service as aexpected
12 June 2024
Yes - Musa was fantastic
11 June 2024
Given number to text with any issues - messages not answered (still not showing read from a few days ago now). Sent link to view progress - only showed car had arrived 5 hours later
11 June 2024
I was kept informed as to the progress of the work being carried out, given a complimentary air conditioning service because of the recall required and my car was also expertly cleaned and vacuumed. Thank you. These things make a difference.
11 June 2024
Totally satisfied with your customer service.
11 June 2024
Very happy with service.
11 June 2024
Did good job
10 June 2024
Good and fast service
10 June 2024
Sam was great
10 June 2024
The man that I saw to booked my car in etc was very helpful
07 June 2024
Let me know everything that was happening
05 June 2024
Prompt and clear updates
05 June 2024
Able to solve my issue and provide me with a solution that I was happy with
05 June 2024
Only a simple first service but nicely done
05 June 2024
The gentleman that dealt with me for my car service was fantastic from start to collection - very polite, knowledgeable and courteous. He should definitely receive praise for his customer skills.
05 June 2024
Kept informed of progress. On time with collection.
04 June 2024
Very friendly and helpful staff, especially Carlie who was polite and kept me updated during my MOT booking.
02 June 2024
Was kept well informed as to what was going on
01 June 2024
They highly focus on customer satisfaction
30 May 2024
excellent service
30 May 2024
Staff were friendly, approachable and helpful. Got the service done at a reasonable price, which is rare from any main dealer and not something I have experienced at this particular dealer in the past.
29 May 2024
Friendly staff
29 May 2024
Good customer service skills and very speedy
26 May 2024
This dealer is very good and facilities are excellent
26 May 2024
My car was completed within a few hours and was also washed and cleaned
26 May 2024
Easy to book. Courteous staff..
25 May 2024
All my queries were resolved on timely manner.
25 May 2024
Top service
25 May 2024
Explained everything in detail with car with a short video. Get updates as they go along with your service.
24 May 2024
Prompt and informative service from the team. Staff were at hand to take my car and log me in a timely fashion and Tom the Sytner rep kept me informed.
24 May 2024
Umair, the sales advisor was very professional, listening to and answering my queries. At every turn he made sure to keep me updated on the progress and costings involved with servicing of the car. He provided excellent customer service.
24 May 2024
Happy with your consistency in vehicle checks
23 May 2024
Completed service on time
22 May 2024
Brilliant service from start to finish
21 May 2024
Friendly & efficient service. Car service was completed within the 90 mins waiting time.
21 May 2024
Happy with service and clean showroom
21 May 2024
Good service
20 May 2024
great communication
19 May 2024
Everything went well and easy
18 May 2024
Clean environment, friendly staff and quick service.
18 May 2024
All staff were friendly and helpful. Steph in particular was extremely professional and helpful throughout.
18 May 2024
Went over my expectations
18 May 2024
Great service Sam was brilliant
17 May 2024
Friendly staff and you are kept updated the whole way through using an online link which is great.
17 May 2024
Musa and the technician whose name I didn't catch them too are amazing staff
15 May 2024
All done professionally
15 May 2024
I got a video from the mechanic explaining tyres was good. Suspension was good. Brakes was good over all the whole car was good.
14 May 2024
Kept informed at every stage
14 May 2024
Everything that was promised was done and more
14 May 2024
I could not falt your sevice
14 May 2024
Very professional. Nice people.
14 May 2024
Musa has always been friendly, very helpful and professional. What I expect from a global brand
13 May 2024
Sam helped explained the car requirements
13 May 2024
Good customer service. Work finished on time
13 May 2024
All the work was carried out on the day as promised and the wait was around the estimated time. As I live some way away from the dealership these are all very important to me
13 May 2024
Completely satisfied
13 May 2024
I'm completely satisfied with the service at Sytner Harold Wood hence I've been coming here for nearly 10 years.
13 May 2024
The representative was accommodating to the needs and attention to detail
12 May 2024
I was informed what the problem was and how long it can take up to and kept me updated with the progress.
08 May 2024
Staff were really friendly and service was very efficient
08 May 2024
Smooth process including hire car (Mini Cooper :-) )
08 May 2024
I have purchased my car brand new from the show room but despite this I have consistently been in and out workshop and no issue has been resolved. None of my feedback was taken on board and my car is faulty. I am so disappointed in this service
08 May 2024
Very satisfied - I was told I'd be waiting between 90 mins and 3 hours no issue at all and coffee and biscuits in the waiting area is very nice . Stephanie kept me updated every so often which was great and she was very attentive .
08 May 2024
Stephanie returned my call quickly when I had a query and answered all of my questions fully
08 May 2024
Really great service
08 May 2024
Thomas my service manager was helpful and professional.
08 May 2024
Excellent is the word
07 May 2024
Good service and nice waiting area with coffee!!
06 May 2024
Excellent service and car was done while I waited I was made to feel welcome
06 May 2024
Very good, all done promptly
05 May 2024
Great service advisor great service all round.
04 May 2024
I was greeted on arrival and Stephanie rose was very professional friendly and accommodating
04 May 2024
Chris Howe was a credit to his profession and the company.
04 May 2024
Always satisfied
04 May 2024
They are very nice people there
04 May 2024
I am very happy with the overall experience at Harold wood , this is the second time I left my car there. The Egr recall was completed together with a free air con recall. Umair went beyond and above, please give him a payrise!
04 May 2024
Good service, staff are always pleasant.
03 May 2024
Great service by all the team at Harold Wood including Tom, Matt and Charlie ??. The team works hard, have a pleasant calm professional attitude and always willing to help.
01 May 2024
Tennyson is by far best in class, just wish there could be more people like him, who genuinely care and know what they are doing.
01 May 2024
Thank to all service team , especially to Mr Stephen Silk , which he was very professional, friendly and grate job he did:
01 May 2024
Kept informed at all times. Made the transaction easy and met expectations Polite and helpful
01 May 2024
always asked if car wants cleaning and work done in a reasonable time
01 May 2024
Good customer care and very responsive.
01 May 2024
easy to book, kept updated and excellent service throughout.
30 April 2024
The customer service was top class and my assistance was friendly and professional.
29 April 2024
Matthew Tomlinson - what a star. He took complete ownership of my recall and kept me in the loop throughout the day and advised of possible issues and made sure i was happy to proceed. He is a genuine ambassador of the brand.
29 April 2024
Quick and efficient service.
29 April 2024
Good service
29 April 2024
Every thing was done perfectly
29 April 2024
John kept me up to date with the timings and ensured my car was ready to drive away - clean and tidy
29 April 2024
As above - score for Matt and Alana.
27 April 2024
Good communication and fast service
27 April 2024
Quick and easy
17 July 2024
It was a pleasure