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OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
444 ratings and 170 comments received in the last 90 days.
07 June 2022
Very helpful staff who made the purchase an easy and smooth experience.
31 May 2022
Nice friendly but professional service at all times
31 May 2022
made us feel very special
31 May 2022
Perfectly satisfied
30 May 2022
I'm now happily driving my new car.
29 May 2022
Perfect! Showroom staff very friendly, made you feel welcome, lovely facilities and Dean was a pleasure to work with
26 May 2022
Everything was great, having the car wrapped before we got there and pulling the cloth off was a nice touch
22 May 2022
Couldn't fault anything
22 May 2022
Our experience was a positive one. Every member of staff showed great customer care.Communication was excellent from ordering the car to receiving it. Olivia went above and beyond to keeping us informed and wanted to be a part of our experience.
22 May 2022
Dean was great when communicating information about the car.
22 May 2022
Very professional.
21 May 2022
The showroom staff was always keeping us informed of the car's progress
19 May 2022
They made it special and uncovered the car and set the car up perfectly
18 May 2022
Service has been really good. Although the car was delivered later than expected I was kept fully informed
18 May 2022
Everything was done perfectly
16 May 2022
Completely satisfied. Always kept updated by Amedeo and will be purchasing my next car from him.
15 May 2022
Really friendly and got lots of time for you.
12 May 2022
I was kept informed of the status of my order.
10 May 2022
The staff at Sytner Harold Wood are wonderful, they seem fully intent on making the whole experience memorable. My favourite member of staff is Amedeo Messoudi. This is the second car he has advised us on, his knowledge and commitment is 2nd to none.
08 May 2022
I was overwhelmed by the look of my car, I spent 2.5 wonderful hours in the dealership chatting to Dean and savoring every moment of the experience. Such a wonderful memory. Every member of staff was engaging and delightful!
08 May 2022
Very pleasant experience with Olivia, the new car sales person
06 May 2022
Staff were efficient.
04 May 2022
The sales team were extremely helpful.the handed was exceptional
28 April 2022
We visited different car manufacturers showrooms and I can honestly say we received the best treatment from Sytner. Dean Burgess and all the staff at Harold Wood provided a fantastic service and completely looked after us from our first visit.
26 April 2022
Delivery experience was great
26 April 2022
Axel Campbell is the best salesperson I've ever come across and a definite 10 out of 10 with regards to all facets . If he's not available at any given time he'll always make every effort to get back to you. He's for sure a very valuable asset to BMW
26 April 2022
Vijay's customer service skills were commendable, he was very professional in his manner and I was pleased that I was purchasing my car from him. With his excellent knowledge of the BMW brand he guided me to make the correct choice.
25 April 2022
Friendly and professional staff
19 April 2022
Helpful and professional
19 April 2022
She was just brilliant and all my expectations were met .
19 April 2022
Sytner and the people there are always welcoming, It's a nice place to buy a new car. Steve impey, Charlie Elliot are very helpful and made the purchasing experience great.
18 April 2022
Very satisfied, dealt with questions that were asked and sales person kept in touch with us throughout.
15 April 2022
Returning customer to Sytners
14 April 2022
The purchase and delivery was fine
14 April 2022
Axel was great from start to finish, kept me updated and the turn around was also great. Even after I have collected he still helps me
12 April 2022
The ordering process was really easy. Robbie also frequently sent us updates on the progress and was available at all times for any of our questions.
12 April 2022
Attentive and helpful
11 April 2022
charlie gave me a fantastic service and was informative and professional
11 April 2022
My sales exec , Amedeo, went above and beyond to assist with my vehicle, keeping me in the loop with delivery expectations at all times.
11 April 2022
Steve and his team were extremely helpful and whilst the car took longer than initially planned to arrive kept me fully informed. The 10 day handover is an issue but that's not the dealership's fault
09 April 2022
Robbie Buckle who dealt with me from start to finish was a great help in my choice of the model that would suit my needs
09 April 2022
As I said previously I was treated very well throughout the whole process.
07 April 2022
We received exemplary service from your sales person, Axel Campbell, who ensured that we got our car in quick time. All staff encountered were friendly, approachable and efficient.
05 April 2022
Polite and helpful sales staff kept me updated throughout the purchase process.
05 April 2022
Great service and kept updated constantly.
04 April 2022
They were totally responsive and went to great lengths to make sure I was happy. Thus resulted in my partner placing an order with them.
02 April 2022
Very attentive, listened to what I wanted and found me a car
02 April 2022
Every small detail were also taken care of.
02 April 2022
Great service and got what I wanted very happy customer
29 March 2022
Given the wait times affecting the industry for new cars, I can only imagine the effort it takes for the sales team to manage customer expectations. I was kept informed throughout my wait on the progress of my order which helped a great deal.
28 March 2022
Robbie Buckle was very polite, efficient and helpful
11 June 2022
Very good service from the staff at Sytner Harold Wood.
11 June 2022
An unexpected issue following a recall was solved to my satisfaction.
11 June 2022
Adam and his team has been fab
10 June 2022
All the arrangements for service plus a loan car went through without any problems.
09 June 2022
Very informative
09 June 2022
Easy to get my work scheduled, completed on time with no issues. Kept informed of progress.
09 June 2022
Excellent consistent service and very helpful keeping down the cost of my service.
08 June 2022
Sytner Harold Wood always treat me like I'm the only customer even though they are obviously busy
07 June 2022
Tomasz has checked in after to make sure that car is running great and if there were any issue that he would need to look at
07 June 2022
Always looked after well.
06 June 2022
Staff helpful, parts obtained quickly, and job completed satisfactorily
06 June 2022
Excellent service from being greeted by Ross Weinbahce (my service person) when dropping my car off right through to collection.
06 June 2022
Very satisfied Everything explained to me about recommendations regarding my vehicle Vehicle come out washed and vacuumed which was very pleasing
06 June 2022
Professional and thorough
06 June 2022
Our car very good condition after service
05 June 2022
Excellent service
04 June 2022
Completely satisfied with service and communication.
03 June 2022
nice good
03 June 2022
Everything I needed done was done
03 June 2022
I would like to thank John Gilburt at Synter Harold Wood for his very courteous and professional service.
02 June 2022
Never had an issue and alway been treated the way I wanted to be treated
02 June 2022
Your service team representative went out of his way to assist
31 May 2022
Good customer service.
30 May 2022
Very good customer service I was always able to communicate via phone and email and kept up to date with my order, on the day of collection I was made to feel very valued by Dean Burgess who took care of our purchase from start to finish.
30 May 2022
Although I had to wait 4 hrs for an emergency check, the actual check was done on time.
30 May 2022
Very friendly very helpful
29 May 2022
Excellent service
28 May 2022
The service managers/advisors were clear and concise and took onboard what I was saying in feedback. They were timely and gave a complimentary wash. I still would have preferred a loan car for convenience.
27 May 2022
User friendly service
26 May 2022
Quick & efficient
26 May 2022
Satisfied a ok
22 May 2022
Best in the business
22 May 2022
Most of the staff are very pleasant, efficient and friendly.
22 May 2022
I have dealt with Nick Philp workshop manager in the past he for me is very unique in that he wants to make sure that the customer receives the very best service that can possibly be given This guy is a real asset to Sytner
22 May 2022
Very professional
20 May 2022
Good service
20 May 2022
Excellent
20 May 2022
Service advisor was great, communication at all times was thorough and was kept up to date with the progress of the car. John did a great job.
19 May 2022
Thomaz was great as always
17 May 2022
All very smooth
17 May 2022
Staff were friendly and helpful to my needs
16 May 2022
Excellent reception, full communication. Sytner make you feel valued even with an old BMW.
16 May 2022
The horn wasn't working, so to be informed they had replaced the fuse were a pleasant surprise. I was very impressed. No ordinary garage would act like this, so I'll return again hopefully.
14 May 2022
The programme covers all aspects to keep me on the toad trouble free.
14 May 2022
No fuss everything explained to me friendly staff
13 May 2022
Kept abreast on progress proactively.
13 May 2022
Great team and service.
12 May 2022
Musa responded very quickly and helpfully to all my enquiries.
11 May 2022
Thou rough and trustworthy
09 May 2022
The sales team treated me as a valued potential customer and responded quickly to my initial enquiry. The team were very thorough and professional throughout. There was no rush and no pressure. Overall a good experience.
09 May 2022
Got the desired result I wanted thanks to Musa the advisor I was speaking to.
08 May 2022
My customer representatives went above and beyond my expectations.
08 May 2022
Great experience and communication
07 May 2022
Good service
07 May 2022
Great customer service! I was welcomed and looked after through the whole time. Thank you
07 May 2022
I have been always happy with their service.
07 May 2022
They always go out of their way to help you. Special thanks to Thomas Zalinsky (apologies if I spelt the name wrong) top bloke, explains the process and keeps you updated on the progress. All the positive traits you would expect from BMW employee.
06 May 2022
Everything was done with great care Chloe who service my car is so helpful.
06 May 2022
Was kept informed
05 May 2022
Been using Sytner Harold Wood for many years. I would not go anywhere else. Always give a top class service experience.
04 May 2022
Staff were courteous, efficient and were able to address any questions. Useful that I was also able speak to the mechanics.
02 May 2022
Excellent friendly attentive staff. Excellent quality service.
02 May 2022
Did as they said
02 May 2022
Customer service was excellent
01 May 2022
It was good experience
01 May 2022
Thank you to Adam for organising everything.
01 May 2022
Service excellent
01 May 2022
Extremely satisfied. Had a puncture big hole in the tyre wanted replacement runflat. The dealership are holding my old tyres until I've told them what I need doing with them.
30 April 2022
Again Tom was great
27 April 2022
Comfortable environment.
26 April 2022
The treatment I received from Harold Wood BMW was excellent our service advisor was Thomas he's very helpful and kept me up to date with the progress of my vehicle
26 April 2022
recently took my car in there and the service was impeccable with follow up and regular calls to ensure all actions were carried and I was happy. I was a very happy customer and Matthew was especially great, provided regular update and helped in ens
24 April 2022
They give me good options to suit me. Great customer service
23 April 2022
Friendly staff and I was kept informed of cars progress and recommendations. Like having my car cleaned as part of the service aswell.
23 April 2022
The process was very easy and hassle free, which was fabulous!
21 April 2022
5 star service all the way. Big thank you to Sam and his attention to detail.
21 April 2022
Service was completed ahead of time.
21 April 2022
Great service
21 April 2022
Anything I needed I was given nothing was to much the work carried out was to a high standard
17 April 2022
do exactly what they say.
16 April 2022
The service requested was carried out to the highest standard
15 April 2022
Matt was very knowledgeable about the service the car required and I was kept update during the day . Many thanks
15 April 2022
They were very professional and attentive.
14 April 2022
It is the after care for me that is important Danny and Ross have been always super helpful and listen and take note of anything I need which is key and putting customers first.
14 April 2022
Overall the process was straightforward not exceeding the wait time I was told
14 April 2022
The sales person Steve Ioannou was not only very professional and courteous but also very patient.
13 April 2022
Could not ask for anything else.
12 April 2022
Matt and his team were great.
11 April 2022
Staff are professional and friendly
09 April 2022
Good care
09 April 2022
Did what was needed without fuss
09 April 2022
Wonderful service experience. Sian was delightful.
08 April 2022
They were super friendly and informative
08 April 2022
Good service as always.
08 April 2022
Ross Weinrabe and Danny Bridger both an absolute credit.
07 April 2022
Everyone very friendly
06 April 2022
Excellent customer service friendly staff
06 April 2022
I will always recommend this service centre to anyone. Though obviously very busy you still feel like your the only customer. Have time to talk with you and service is top notch.
05 April 2022
Our service salesman Adam made frequent phone calls to keep us updated throughout.
05 April 2022
Service completed as booked and car cleaned before being handed back.
04 April 2022
Friendly greeting, car ready on time.
04 April 2022
Staff was very polite, helped with everything at the dealers whilst I was waiting. Had time for me to explain everything and service Mechanik done a good job I believe Great service as per usual. Thank you.
04 April 2022
Service was a lot quicker which meant I didn't wait long and they also washed my car
04 April 2022
The venue is very welcoming, comfortable and impressively professional. My wife was able to relax comfortably with our young grandson whilst she waited for our car's MOT.
03 April 2022
Finished on time
03 April 2022
Again it's Mr Matthew and his team were very welcoming and helpful
02 April 2022
Professional
02 April 2022
Car now drives as it should
02 April 2022
Good customer service
31 March 2022
First Class from the customer service technician 10/10 to the technician working on my car 10/10 and everybody else at Sytner Harold Wood Essex 10/10,Excellent Well Done.
31 March 2022
polite staff, smooth service.
31 March 2022
Had to go back as the firmware was not updated. This meant about twice having to leave the car there and get a Courtesy car
30 March 2022
Excellent customer service
30 March 2022
Nice services from Samuel Ofe
28 March 2022
The service by all staff I came in contact with were polite and helpful
28 March 2022
FastLane process worked well, comfortable surroundings and good communication.
28 March 2022
I'm very happy with the service
28 March 2022
Completed the work slightly earlier than expected and car prepared to a high standard
08 June 2022
The sales representative (Charlie Elliott) was professional throughout the purchase of our new vehicle.