No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
friendly, trouble free and efficient
Get fed up listening to BMW and Mini ads on the phone when trying to get through to my customer adviser (Jana), work I requested was not carried out, and Jana even told me that the small expansion tank was for the air conditioning - wrong answer!
Very clean install of equipment but system does not work with my Samsung s7 phone. Should have been told when I enquired that they have never tested the system with android phone. As a result system is £500 waste of money
Constantly chasing, no updates given. 20 days to fix a simple broken window and valet the vehicle. Also had no courtesy car as promised. Absolutely terrible.
The services team member was very professional and helpful. Great job
did all that was required
Hollie who dealt with me was great, the blond girl who sat at the accessory desk next to her was arrogant and would not listen to my question and concerns. I asked the difference between an inspection service and an end of warrantee pre mot check.
as above my vehicle was damaged and ive been told they will investigate and get back to me but nearly over a week still no contact even when i have tried to chase it up was told they in a meeting and would call me that day but still no communication
Very convenient and informative.
Superb customer focussed service. The sales team (Ash Safadar in particular) makes the buying experience an absolute joy.
Excellent service agents and work was carried out on all the issues I had raised.
Works are always carried on time
Fast and efficient
My car was recovered to them by BMW assist. After 2 days I called to check the progress of my repair and was told my car was not with them. After an entire day of communicating with BMW assist and syntners, synters locates my car in their premises.
they do not listen what are customer's needs - extremely unprofessional
Had to change the date for my MOT, wasn't a problem, (thanks Hollie), they also carried out a quick check up as this vehicle had been sitting on the drive for a long time, so hadn't had a run. (Thanks Demi)
MOT was done, nice new tyres fitted - so the service was ok; but the above mentioned issues did not make it a nice experience
Took far too long. You have all the gloss of a sales room but give me practical efficiency anyday
Excellent customer service ultra professional
Never phoned back in NUMEROUS times.
Everyone at BMW are very polite, the customer service is good. They explain everything clearly. I only didn't out a 5 star because there is always room for improvement.
Kept us waiting far too long on arrival and collection.
Staff always work hard to deliver quality service
The whole experience and professionalism was faultless
Service rep was good but could not obtain a price from the work shop for work I needed done on the panaramic roof upholstery. Apparently, work shop doesn't do work other than service on Fridays.
Everything delivered efficiently, politely and professionally.
They assisted with a tricky, non warranty repair.
Vehicle drop-off very efficient, reception very efficient, a bit of a wait to see a representative, very good at keeping me informed on progress, poor sound quality on healthcheck video ( couldn't hear the tyre tread depth and brake pad measurements)
Great but it was let down by initially getting the car not washed! They told me they can wash it in 30mins but took well over an hour! if i had known i wouldn't have agreed.
The problem with the boot was resolved and the car was valeted as courtesy.
Everyone very helpful.
Tyre guy is a legend!
Good service from start to finish.
they managed to due the recall issue, mot and oil and filter change on same day
Requested a call back several times and no one has bothered to ring me back
Great service and I also met and spoke with the reception manager at length. She was really pleasant and knowledgable.
Thomas looked after me and and everything in hand and in good time
Received text to say car was ready to collect double checked by calling which they confirmed yes as I was currently going through bereavement. Advised I would be 30mins upon arriving at dealers waited over and hour for then see issue not resolved.
Would have been 5 star but one of the car washers was broken so the valet had to be put off to a later date.
fast and effecient service
Excellent customer service
Everything went smoothly
Why not ?
Nobody could give me any answers even customer services wouldn't help me
Excellent service, but expensive.
The service at Harold Wood was great as always. The online booking service was totally inefficient tho as the booking I made (on the phone in the end) was made for the wrong day although I had a text showing the correct details.
Professional, polite attitude towards customers.
Came for battery replacement- battery replaced
Feel I was missold a service pack, inadequate courtesy cars despite pre booking well in advance to drop my x5 I get given a mini? Seems unless you look older you're not taken seriously.
Staff were really good. Very efficient and friendly
The recent MOT of my car was very good and efficient and I would have given a completely satisfied if it wasn't for the fact that the car parking failure warning that I had fixed the same day has now reappeared so I will need to re-book in with Sytne
Staff are very attentive and kept everything well explained and informed.
I was kept really well informed of progress and the whole experience was very well organised. The car felt like new when it was returned to me.
I had a wonderful experience and felt very well looked after by the Harold wood team especially the service advisor Tom Tanner. He was extremely professional and made me an exquisite cup of tea. I really liked his very colourful tie!
Would recommend to friends and family
Nothing was to much trouble. Always kept me informed on the progress of my car.
Again been told my car ready and clearly it's not. I believe technicans should have more training.
I got a manual car and that too which was dirty from inside
Very friendly, professional staff. The BMW representative came over to greet us and she explained all the work to be completed. The car was also cleaned and valeted! Finally, I received a short video from the technician with a summary of the vehicle.
Pleased with the whole service from start to finish always greeted with politeness and a smile.
They did what they were suppose to do to my obvious satisfaction.
Friendly and helpful service
As above, easy to do business with
Cancelled appointment, lack of resource available for your front of house which allowed little or no alternative solutions. I understand there was a recall but only 13 hours notice for an appointment?! Very poor communication.
Speed of appointment and quality of service
Issue not resolved
Not happy because I had book in again
Apologies you had to come back to us, unfortunately one of the parts requiring replacement was not available and we could only identify this upon your visit. Thank you for filling in our survey.
As above. Won't be using Sytner Harold Wood ever again and will gladly share my experience with friends and family.
Sorry your visit was not as smooth as we would have hoped, I understand our Duty Service Manager has now resolved your issues.
As stated Jana was very helpful and polite as have been other members of the service team
Jana will be delighted, thank you for your feedback.
Very cost effective also thorough.
Great feedback - Thank you.
Car not washed
Excellent service delivered on time
The service was carried out effectively - the only reason for not giving a top rating was that the service should have taken 1 and a half hours but it actually took 2 and a half hours with no extra work carried out.
could not get through to Service Team when trying to make booking via telephone on three occasions. Therefore made on line booking - Booked 1.5 hours appointment. Advised on arrival service would take 1.5 to 2 hours. Actually took 2.5 hours.
Quick easy , and professional as always
only FINALLY partially redeemed themselves by offering £300 towards a meal for the troubles caused.
Sytner are always good and very helpful. They do a great job!!
I was offered a hot drink and shown where to wait for my car service to be completed
Very satisfied with the service I received,my car had a fault and needed a full service,the service manager Ross Weinrabe listened to what I told him and the fault was rectified on warranty and a full service,the car runs perfect now.
Lack of communication regards my X1 fault and a seemingly reluctance to accept what I had agreed with BMW Sytner at my previous visit, when I first registered the fault; that no excess was due. My 18yr old Fiesta made less noise than my <3yr old X1.
The service department is one of the main reasons I keep buying BMW'S
Quick and easy process
Although I waited for 2 hrs I was updated by video file so this helped identify how much longer it would take to complete the work
I continue using synergy each year because of the service I receive
It worked still afterwards
Helpful staff, nice service area, good coffee!
Good service managed to slot my car in but didn't have quite the same tyres that I already had on the car.
My service advisor was Jackie Woolley who I found was very helpful professional and very efficient and gets five stars. I did however find it strange how after my work was carried out and signed off, l had to rebook, as some parts had not been fitted
CAR COULD HAVE BEEN FIXED SOON BUT NO ONE CONTACTED ME I HAD TO MAKE A LOT OF CALLS TO GET MY CAR FIXED STEVE SILK HAS NEVER PHONED EVEN AFTER CALLS FROM BMW DISGUSTING FROM A MANAGER BUT A REALLY BIG THANK YOU TO NICK WHO WAS REALLY HELPFUL TOP MAN
Thanks for taking the time to complete our survey, we spent some time on your behalf talking to the manufacturer about your particular circumstances which ended with a good result, apologies that it took longer than we hoped. Thanks for your continued business.
Express service was great no time wasting
I'm pleased that we were speedy and that you were happy with the time you spent in the dealership, waiting for your car is a good option for the more straightforward service related jobs where time taken can be accurately predicted. Thanks for your business.
Staff very welcoming and friendly, also very helpful and knowledgable on the bmw I own
Thanks for your kind words about the team, they will appreciate the feedback.
Being told I would have the car back the same day and not picking up it till four days later and how dirty it was
Our apologies for the delay in obtaining the correct parts to complete your repair. We appreciate your patience.
Nearly perfect, just had issue with loan car supplied
Thanks for your feedback, we appreciate that customers have preferences for manual or automatic gearboxes which we always do our best to meet. We appreciate your continued business.
Expected time of completion updated as necessary.
Thanks for your comments, I'm pleased to read that you were happy with your visit. We appreciate your business.
Second visit really not necessary needed video evidence from kwik fit (at my expense) to get the problem solved
Thank you - we are grateful for your continued business.
explained all the repair process and carried out all the necessary works
We think a good clear explanation is important, I'm pleased to read you were happy with the service we provided. Thanks for your business.
It has taken almost 2 months to provide me with a display key. Which should have been with the used approved vehicle upon purchase.
Thanks for taking the time to give us your feedback, a Display Key is a device in itself and security requirements make its replacement slower than seems reasonable. Our apologies.
Everything went to plan - with no surprises.
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.
I have given this score, as once again the service is impeccable and the help from Robbie Buckle, made this an easy, stress free experience, right from my first visit to BMW, all the way through todelivery of the vehicle, and after handover.
all the staff are very friendly cant do enough for you ,this is my second car from bmw and ive always dealt with becka whom is lovely takes her time with me , if im unsure about something she shows me other options untill im happy
I am very satisfied with the customer support provided by Sytner Harold Wood in Romford and in particular Ash Safdar who has been honest and very helpful. Ash has been the reason I bought my car from Sytner because of his willingness to help always
Got a new car and all is good. Can't complain. Some nice touches when we collected the car too.
Robbie Buckle was superb. He was great with my whole family and got them involved. Top guy and it was an absolute pleasure to work with him
They have kept me fully updated with the progress of my purchase.
There few things that would have been nicer to have on the sport model the crome pedals would been great better quality mats with bmw on toych screen system keyless Entry comforts touch too as and apple play as most people have apple stuff now
This is my 3rd time buying a vehicle with Sytner BMW Harold Wood and each time I have had excellent customer service.
Lovely car and driving experience
they were enthusiastic about their products and kept me fully updated on the arrival of the new car
Again customer service was great. I was kept updated constantly
Ash Safdar literally pulled out all the stops and dedicated numerous hours to securing the car I wanted. Most sales representatives simply would not go that extra mile....he did. Outstanding service
Nice touches like bottle of photos of the car sent on arrival at the dealer, bottle of prosecco presented on collection etc. Made it an enjoyable experience throughout.
I seriously hope that BMW Executive Management puts in the additional effort, time and resources to replicate this level of great service from its sales centre to its service centres.
Ash kept me updated throughout the process.
Sales adviser was always to hand when we had any enquires and answered everything in detail
As I said excellent service, car ready when ash said it would be, kept us updated, really happy.
Mark the sales exec was very helpful and kept trying when I challenged him.
Completely satisfied from the start to finish, being managed by Tammika
Cannot fault the whole procedure, from start to finish, a very professional service. So happy with my X1
It was a fantastic experience and I am very grateful.
Robbie was fantastic and helpful as ever and did his utmost to help us find the right car. He spent a lot of time with us doing test drives and talking us through options.
They gave me a estimated date and stuck to that. The purchase of the car was fairly easy and the delivery was too.
Got a good deal and good service from the team.
Becca Howard is a fantastic salesperson. She seems to care about her customers and is just a really nice person. She was incredibly nice to my autistic son, as well as myself.
would have given 5 stars but was sold a car that wasn't available
The team you have and the facilities with Customer Section is first class.
Robbie kept us up to date at all times, and made sure every thing went smoothly
I was very satisfied because Ash was on point all the time informing me regarding the process and made this purchase look very easy and straight forward for me.
Excellent service as I was looking for a very special X3 with many extra features, The service I received both by email and phone was refreshing. My only concern was handover, the vehicle has very complex computer, needed more instruction on set up.
The salesman was very professional and did exactly what he said he was going to do and kept us up to date at all times
We think that doing what you say you will do is very important to building trust with our customers. We're glad to read that you were happy with the way we looked after your purchase. Thanks for choosing us to supply your new BMW.
All very good
Thanks for your business again, we appreciate it.