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ABOUT Sytner Harold Wood

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Meet the team

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Sam Street

Head of Business

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

person dealing with me was extremely helpful

Service

Car was dealt with on-time, and Sam was upfront with all communications with me.

Service

Everything worked and the the service was done on time.

Service

The car is operating to my satisfaction so far.There are no evident problems.

Service

Great communication

Service

Organised and time keeping

Service

Got the service as requested!

Service

For the 3rd year running, they collected my car, serviced and MOTd it and delivered it back to me. This has made such a difference as I'm unable to get out, due to a compromised immune system

Service

Easy to arrange service and kept informed all through process.

Service

The waiting times were very short and Matt was friendly and professional. He did a great job all day, keeping me informed of progress and additional costs. The video of the checks done to my car was interesting and a really good feature to have.

Service

I was dealing with Tomasz Zalewski, listens to what my concerns or the problems are and will do his best to get them resolved. Always been helpful, one of the best I've dealt with.

Service

No hassle.. i have been looked after verywell ..pleasant experience

Service

Came out with a car looking like new (6 years old).

Service

Car serviced and MOTed and interior cleaned. Consideration was taken of Covid protocols. Job well done.

Service

Very happy professional and polite staff

Service

The team fitted me in in an emergency even though they were fully booked. The service was excellent, friendly and just first class. You also washed and Hoovered my car. I believe the staff member was named Samuel.

Service

Very satisfying

Service

Good experience from start to finish.

Service

Matt and the team always go above and beyond to ensure everything is perfect.

Service

Quick and fast service

Service

Excellent customer service. Especially Steve. Excellent communication between staff members. I didn't need to repay myself from the reception to the sales rep.

Service

Helped as much as they could

Service

The service was carried out efficiently and I was able to wait in the Reception area and do some work, using the internet available.

Service

Everything went smoothly, from bringing the car in, having it serviced and collecting it in the predicted time.

Service

Everyone courteous. Mechanic took time to talk to me after. Very good.

Service

Everything ran very smoothly from the online booking facility through to the delivery and pick up procedure.

Service

Issue rectified and the diagnosis test carried out. A video shared with the issues.

Service

Friendly staff at the reception desk. Credit to Tom who was assigned to look after my vehicle, have to say he is great, nothing was too much to ask. Tidy and clean waiting area, serviced the car as required.

Service

I liked the Video presentation of other repairs that need to be done when I return from my travels.

Service

Painless car check in and collection

Service

Nick was very instrumental in resolving a miscommunication between my warranty company and myself

Service

No issues

Service

I was completely satisfied

Service

Kirsty Miller is a stand out member of the team and should be used as an example of how to deliver the great customer service. What made it great, she dealt with me as an individual, not just another generic customer as so many others do.

Service

Personalised service

Service

Really great service from Matt

Service

I was treated with respect, from my apoint to completion of the work on my vehicle

Service

Swift and easy results

Service

Video very helpful

Service

In addition to the speedy service, the price was competitive for my 4 year old car.

Service

Very satisfied. Had booked appointment so that I could wait while serving being carried out.

Service

Professional services and surprised fast in comparison with other workshop

Service

Very helpful in all areas of the process

Service

The car was quickly booked in, within 2 days. The problem fixed and identified as a recall issue. The service engineer Matthew Thomlinson was helpful and a pleasure to deal with, a big improvement for Sytner Harold Wood.

Service

Personable and professional staff.

Service

All check and repair were done in very professional manner. Time and cost were absolutely reasonable.

Service

No problems with anyone and very helpful

Service

The feedback and all the information I got helped me with my situation and the service was very help and friendly

Service

Highly pleased

Service

Kept me updated with the conditions of the car or any other jobs needed doing

Service

Let me know what was happening and so efficient

Service

so easy to book in and complete. Kept up to date throughout the process and very efficient

Service

I WAS KEPT WELL INFORMED ABOUT THE POGRESS ON MY CAR

Service

A GOOD EXPERIENCE AND GREAT SERVICE TEAM . Thank you ??

Service

Great customer service as always

Service

Very helpful got a loan car great service and friendly

Service

I always use this branch as it's convenient to my place of work/home.The team are always welcoming. My service advisor Samuel Offe was knowledgeable and kept me informed re repair/ length of time needed to fix / cost He also managed to fit in my MOT

Service

The service experience was great. Matthew Tomlinson gave me a progress update regarding my car and I found it really helpful

Service

Very professional

Service

Easy to book and well updated

Service

Very pleased with the series l received

Service

Very clear video and explanation. Excellent prioritising of work to be carried out.

Service

Great customer care .

Service

Excellent service

Service

High standard of service. No issue of parking. Just drive through for your representative to take over.

Service

Garage made every effort to make the experience enjoyable

Service

The person whom supported me was very knowledgable and answered all of my queries and supported me fully

Service

I was completely satisfied with the service Ben and Nick were fantastic helped me with my service with a quick turnover time of just over an hour and a half

Service

The service manager for my car on the day was good.

Service

Felt looked after

Service

Great and courteous service

Service

Easy & simple booking in procedure & was kept informed of how the service was proceeding.

Service

The staff member who served me (Ross) was friendly and quick to sort out my request. Thank you ??

Service

Sam was very efficient and gave me confidence that he knew my vehicle

Service

great advisor

Service

All the works were done promptly.

Service

Done exactly what they said quickly

Service

Very friendly/efficient service

Service

Service, courtesy, professionalism. Tomas was great.

Service

Professional

Service

Efficient and very friendly, Covid Safe

Service

Everyone was very polite and courteous.

Service

As I have already said, very satisfied with technical part of the service.

Service

The staff (Sam) who dealt with my car service with all logistics involved was good and clearly explained every step to me.

Service

Very quick and received vehicle back quickly

Service

Efficient and friendly service.

Service

I bought the X5 remotely from Harold Wood (Romford) and I live near Leeds. The lady who handled the sale (Claire Read) was amazing. She provided me with regular updates (without me requesting) and made the sale extremely smooth and easy.

Service

Excellent Service right from making a reservation to getting the car back. Great Customer Service from front desk to the assigned manager - Steven Silk. Brilliant work - keep it up.

Service

Very satisfied and got a bonus with my car being washed too.

Service

Kept me informed

Service

Work completed to a high standard.

Service

Social distancing adequate; lovely site for while you service - compared to others in NE Greater London who do not offer while you wait service.

Service

The service advisor was friendly, informative and delivered a great service.

Service

Professional and great updates

Service

very happy

Service

Mot done within 90 minutes- and my car was cleaned.

Service

Friendly staff, Quick service Nice booking

Service

Great efficient service

Service

service was good and found faulty sensor and in garantee to change,

Service

Very helpful service

Service

Good customer service

Service

Everything went to plan and updated at all stages of the process

Service

Knowledgeable service advisor who knew his subject

Service

great service

Service

Would highly recommend Sam Offe who handle the whole process. He was excellent.

Service

1st class service

Service

Finished in good time and cleaned

Service

I was provided free transportation and free car wash. Staff were very friendly and professional

Service

Clean environment and kept informed

Service

friendly efficient service

Service

Excellent customer care.

Service

great company

Service

Grear service. I was in for a recall No issues after the fix. I would have liked a price up on the other issues found so i could work out whether to fix them asap or later.

Service

I use synther Harold Wood everytime my car needs a repair or service due to the staff commitment in making you feel welcome from the drop off to pick up .always a pleasure dealing with everyone who works there

Service

All went to plan

Service

Everyone was very good to work with

Service

Good service

Service

Staff are very professional and overall never let me down.

Service

Very good top rated professional services from Sytner BMW.

Service

Very friendly

Service

The salesman (Ash) was very helpful over the duration of my contract.

Service

My car came back in top condition.

Service

Service advisor was polite and efficient

Service

Good professional service

Service

Very helpful and efficient service

Sales

Helpful staff and a very clean showroom. Plenty of new vehicles to look at.

Sales

Made me feel like a valued customer

Sales

Helpful friendly staff

Sales

Car what a little late but not a big problem everything else good

Sales

Very satisfied. Charlie and the team were very knowledgeable on the vehicle and answered any questions I had. Although there was a slight delay on the delivery of the vehicle to the BMW showroom, Charlie kept me fully updated.

Sales

Had a few issues but nothing is perfect in this world and again Charlie worked so hard to get this resolved. Also the car handover and the quality of the valeting was incredible!

Sales

Was welcomed by polite, professional and friendly staff. The showroom is very nice

Sales

Process was made easy and straightforward by the whole team

Sales

Excellent sales exec ! Thanks Olivia

Sales

They do everything for me to have my car in the fastest way

Sales

Very good service.

Sales

Charlie and the team were very friendly and helpful Very professional and easy to deal with

Sales

Charlie made us feel at ease and the whole experience was stress free

Sales

Amazing we was keep updated all the time

Sales

Friendly and helpful team

Sales

Quick and easy

Sales

Completley satisfied and team were prepared to go the extra mile.

Sales

Slight delay getting the car delivered from Southampton Docks but Amedeo did everything within his power (even tracking delivery on his day off) to get it to us and kept us informed at every stage

Sales

Everything went well.