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Everyone was very polite and courteous.
Efficient and very friendly, Covid Safe
The staff (Sam) who dealt with my car service with all logistics involved was good and clearly explained every step to me.
As I have already said, very satisfied with technical part of the service.
Very quick and received vehicle back quickly
Efficient and friendly service.
Excellent Service right from making a reservation to getting the car back. Great Customer Service from front desk to the assigned manager - Steven Silk. Brilliant work - keep it up.
I bought the X5 remotely from Harold Wood (Romford) and I live near Leeds. The lady who handled the sale (Claire Read) was amazing. She provided me with regular updates (without me requesting) and made the sale extremely smooth and easy.
Professional and great updates
Very satisfied and got a bonus with my car being washed too.
Work completed to a high standard.
The service advisor was friendly, informative and delivered a great service.
Social distancing adequate; lovely site for while you service - compared to others in NE Greater London who do not offer while you wait service.
Kept me informed
Mot done within 90 minutes- and my car was cleaned.
Friendly staff, Quick service Nice booking
Great efficient service
service was good and found faulty sensor and in garantee to change,
Everything went to plan and updated at all stages of the process
Knowledgeable service advisor who knew his subject
Would highly recommend Sam Offe who handle the whole process. He was excellent.
Very helpful service
Good customer service
1st class service
Finished in good time and cleaned
I was provided free transportation and free car wash. Staff were very friendly and professional
Excellent customer care.
Clean environment and kept informed
friendly efficient service
All went to plan
I use synther Harold Wood everytime my car needs a repair or service due to the staff commitment in making you feel welcome from the drop off to pick up .always a pleasure dealing with everyone who works there
Grear service. I was in for a recall No issues after the fix. I would have liked a price up on the other issues found so i could work out whether to fix them asap or later.
Everyone was very good to work with
Staff are very professional and overall never let me down.
Very good top rated professional services from Sytner BMW.
The salesman (Ash) was very helpful over the duration of my contract.
Service advisor was polite and efficient
Good professional service
My car came back in top condition.
Efficient in/out, again excellent customer focus
It was easy and comfortable
Polite and helpful
Lovely customer service representative with follow up calls too.
Very friendly and welcoming
Nice and professional service
Employee Ross was very kind and helpful and made me and my son feel welcome
Booking was easy with car quickly in to diagnose fault. On the day there was no fuss in rectifying issue under warranty with clear explanation as to what had gone wrong.
Everyone at Sytner Harold Wood were all friendly and helpful throughout my service experience.
Prompt efficient & well managed
Very helpful and friendly staff
Finished work when said
Ross and Danny the technician are both very professional and amazing at what they do!!
Perfect customer service
The person who felt with my service and fault finding was really helpful and polite
Response very quick, and efficiently handled. Staff very courteous and extremely helpful. Problem sorted in one visit. Cost very reasonable. Additional health check undertaken free of charge, and car cleaned during visit. Overall, I was impressed.
I was given all information that was carried out from the repairs and even after repairs follow up calls to check if everything was fine etc
I was kept informed throughout the process.
As this was my first service during COVID I wasn't sure what to expect, I was very impressed how the service centre handled everything and felt very safe with the measures implemented. The service advisor was really superb
Personal contact and good customer services at every visit.
Always very good
I have been a customer here for many years and have 3 vehicles with Sytner and also have ordered another vehicle recently. I need top quality customer service every time I deal with Sytner and you are meeting my expectations, thank you.
Always a high level is service
MOT was completed without fuss.
Nothing to much trouble
Easy to deal with and no hassle. Repair completed as expected and the video showing the service was excellent
Brilliant service across all members of staff
Once again the guys I deal with Ross and Danny.
The customer service is excellent. I was given regular updates on each stage, from initial investigation to the repair.
They always service my car quickly and the last time they replaced the key fob battery as it came with a battery low message when I got back in the car.
Very informative with what is happening after I took it in
My rep that day was Tomasz (sadly forgot his surname). He was very attentive, listened to everything I had to say, he took notes and addressed all my at the end of the day which left me very satisfied.
Very satisfied n my vehicle was gleaming after the complementary car wash
Tomasz was very helpful and ensured that we were kept well informed
The staff is excellent at all stages.
Very efficient and friendly survice.
Expert, polite, knowledgeable, confident staff with great area to wait.
Impressive number plate recognition and memory
Efficient service and I was allowed to wait. While I was waiting I was left to get on with my own work.
The overall experience was courteous Professional up front and honest
I was well looked after by staff.
Tomasz was exceptional at dealing with my visit, and kept me informed every step of the way. My car was repaired in no time and I was even given a very nice 3 series for the day whilst my car was at the centre
Everything went perfectly and was communicated to me on time.
Staff are all pleasant and helpful
Tom was great and Mitch did a good job!
Easy booking and good customer service
Excellent service overall Especially customer care
Good customer service on arrival and departure and the video of my service was reassuring
I cannot fault the utmost care and professionalism of Adam Seeley and team.
Completely satisfied with the service received
Everyone was very polite
From booking till delivery and collection of vehicle, everything was well explained and updated time to time
Good communication, helpful staff, impressed with video sent to me with my BMW inspection. I needed to wait for about 30 min to pick up my car, there was no drinks on offer. I'll take it , it's because of covid restrictions. No drama
Job completed on time, communication throughout the day
Car was fitted in for the next day and all issues resolved.
Staff was very polite and helpful.
The staff were professional and welcoming.
You are the best.
Completely satisfied with service what they provide
The customer service professional was diligent, attentive and courteous. I can find no faults in her service.
I was looked after and kept updated at all times whilst waiting
Very helpful staff.
Great service provided
Because they are good and treat you and your car with respect
It was as I said before a very good service while you are waiting
This the second time that Sytner Harold Wood have gone beyond their normal duty to help picking the car from our home as I am classed as Extremely Vulnerable during the Pandemic
All staff was helpful
Hollie who was great at looking after me on the day
Noticed the difference with how the car was running straight away
Done exactly what you said you would
Love the video you sent to us showing what Tim Olla thinks is right or wrong with the car. Giving us a glimpse into the back room to us really made the difference to our service.
Easy and simple to get my car serviced
The staff were all great to deal with
It was easy to book and it was done in two hours
Chloe as always very helpful and efficient
Friendly and professional staff. Alway nice to get walk through video at the end of the job- detailed and professional.
Thomas provided excellent customer service . He took care of all the requests.
Nice snd swift service
The team is next to none, always welcoming and helpful.
Chloe is so helpful
Like getting a vehicle health check and taking advice on any issues I may have.
Could not have been better. Tomasz Zalewski was exceptionally well-organised and a terrific Sales Adviser.
Kept informed, queries answered, and useful video
Done what was required didn't waste time
The service was completed agreed of time The lady looking. After me and my car was amazing and couldn't be more helpful
Great help from Samuel
The car had difficult problem needed two visits to get sorted but part of that was availability of loan car. It's a great dealership to visit.
I find it very easy and I have full confidence in your service provided
All down to Thomasz and his ability and professionalism
Great service from the staff
Matthew Tomlinson was excellent, kept me updated and resolved an issue re a potential charge.
Always friendly and keep me informed
Very, chloe was brilliant
I have been a customer of cars and servicing for several years and gave always found the staff and the environment excellent.
Down Thomasz in service, Tammika & Nick in sales.
It was a very smooth process and all the work was done in a day
Very satisfied by the politeness if the staff and all the information and explanations given to us. All covid restrictions adhered too, on the day the car was booked in for correction/repair.y
Staff was polite and helpful
Great comms, booked in easy, drop off and collection was seamless and well arranged. Call follow up a few days later to make sure all was OK. What's not to be satisfied with.
any time I need anything done to the car the dealership is flexible on time and dates that match my needs
Very efficient from start to finish. All the staff were very friendly and great care was taken with the covid restrictions
Ease of booking regular contact by service advisor
Car was in for a major service, dropped off and left with them in less than 60 seconds. I was told an hour and half wait, it took exactly that.
It Was Easy and convenient. Thank you
I have had many experiences with car dealerships over the past 30 plus years and have never received such a positive experience like I have from sytner Harold Wood in particular Chloe and her assistant. First class!
Gave a thorough report on the state of the car and potential future work that maybe required
Jana who was helping with my repairs completely understood my frustrations and was extremely helpful to help me in the best way possible. Jana always kept me informed and was always ensured i am happy with the repairs.
Charlie made us feel at ease and the whole experience was stress free
Amazing we was keep updated all the time
Friendly and helpful team
Quick and easy
Completley satisfied and team were prepared to go the extra mile.
Slight delay getting the car delivered from Southampton Docks but Amedeo did everything within his power (even tracking delivery on his day off) to get it to us and kept us informed at every stage
Everything went well.
Superb Customer Service. Plain and simple.
The pandemic has thrown up many challenges for both the dealership and the customer. Despite this the transaction from start to finish went smoothly.
Standard negotiation and haggling but the dealer was very helpful when organising multiple test drives of different vehicles. Also gave me the chance to test an Alpina B3 which was awesome.
First class experience
Everything went very smoothly
Was smooth, no hanging about.
Very professional and reliable service
Staff was friendly, helpful from phone calls to collecting the car
This was a super easy process. The fact that the sales team had technology that meant there was no physical paperwork made the process even simpler. Some pre work via email before I picked up my car meant the handover only took 30 minutes at most.
The sales executive Tammika Samuel at the Harold Wood branch was amazing from start to finish. She went through all details about the car and explained the process very well. She kept us updated and informed us of when our new car would arrive.
Olivia had a personal touch by keeping me up to date and was very responsive to my enquiries.
Vehicle was ready to collect much quicker then I expected
Even during a pandemic all was done to ensure a smooth transaction.
I enjoyed the whole experience and they team were fantastic the whole way through the process from purchase to delivery of the vehicle. I was so impressed with the experience I received that it exceeded my expectations when buying a car.
Olivia and nick were very knowledgable and helpful
Car was ready to go and very good condition
It's tricky in these Covid times but we had a positive experience.
Robbie was a joy to deal with. Very knowledgeable.
Once again Ash made my experience really easy and stress free.
It was smooth, not rushed and everything was explained clearly
Tamikka was very helpful
Very good service by all staff