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Good service from established car brand
Excellent anti-COVID precautions separating staff from customers. Pity the hot drinks machine was OoO.
very satisfied. I found "Jana" to be very helpful & pleasant to deal with from start to finish and made everything smooth & easy.
I had an issue with my car and it was dealt with quickly and efficiently
Holly was very professional and courteous
Good communication, well organised and efficient service from customer rep
Sammual in servicing went the extra mile for me as a customer
Good experience considering the COVID situation and good to receive a video of the car in the air.
Adam Seeley supported us hugely with the issues with our car
Friendly and kept me informed throughout
All was done exceptionally well
Everything was in place on time
Very efficient, great service, early drop off available followed up with a great health check video of my car.
Sytner, Harold Wood were very good in ensuring the customer was safe and informed about procedures. The work carried out was, as usual pleasing.
Steve was a pleasure to deal with and I felt comfortable buying the car despite the distance sale conditions.
Excellent customer service and the person I dealt with, Tomasz, was genuinely concerned that my issue was dealt with.
Keeps you up to date
Overall the service was seamless and completed as expected.
Nick went above and beyond to help with my queries
Great team there
Everything was communicated or explained to me
The issues with my car were looked at and resolved.
Great customer service received
I was served by Hollie Langsworthy, she was professional, polite and returned calls which is greatly appreciated.
I only booked in for an MOT but the Sam was helpful in immediately recognising the need for a small service and when an alignment issue was found the communication was excellent. Sam and the technician (I believe it was Max) went the extra mile.
Very pleased with the service.
Great service & fantastic staff
The vehicle was serviced and fixed ahead of schedule.
Easy to book, safe system of work.
The team continually kept me updated in a very professional and courteous manner.
Adam was super helpful
Quick to arrange my car going in and was kept up to date
Done what was required
We were treated very respectfully during difficult times.
Everything was carried out as communicated and was updated regularly
I was advised the procedure Re COVID everything was well organised
very happy indeed
I cannot fault my service experience I have received over the last three years with bmw I have received a totally professional service every time my car is gone in and I will continue to use your service
I was greeted by my service advisor on arrival, the recall was handled professionally and I was able to pickup the vehicle at the stated time
Very impressed with the reception given by staff when both delivering and collecting my car.
Great service, cannot fault
Done what I asked them
Service advisor (Chloe) kept me informed of progress and associated costs and acted as an effective interface with Technician.
Excellent customer service skills
Staff kept me up to date on my repair. My visit was during the Covid-19 pandemic, I felt very safe with the precautions taken, ie, social distancing and staff sanitising the chairs after each customer.
Greatest personal experience
Service was very busy the day I went in but my car was still done in under 2 hours
Welcoming staff and very efficient service
Efficient service and kept informed. No reason to suppose work was not up to the standard expected.
Excellent customer service
As this branch were open till late I was able to do my MoT ,Oil serviced during the week and did not made any effect at my day job. Very pleased with that
They was very welcoming and had good standards of hygiene when it comes to COVID
Easy to book Look after their customers
Great service as always.
Service adviser was excellent.
They have always provided me with a great level of service. I can't fault them really.
Very, excellent service, Samuel was great (servicing). Nothing to point.
With the current pandemic the staff have had to work differently & the quality of customer service hasn't changed. Whilst my car was in being serviced & MOT'd I received telephone calls & videos to update me on the process of the job, as was promise.
Easy, good social dstancing, simple process - was well informed over phoen throughout
From booking to dropping and picking the car, all straight forward
Excellent service and very pleased with the deal I got.
Always quick and easy
From the booking in the service to getting the vehicle back you are well informed about all the steps they feel you would improve the way you drive and care for the car. Great Covid awareness from the staff on duty. One of a small group of service ce
One of the best branches in London. 100% better than Sumter Chigwell
Met expectations, despite the current pandemic/circumstances.
Customer care excellent. Well thought out COVID-19 precautions in place. Polite and friendly staff.
Do what they say
The whole process from reception to collection was seamless.
I dealt with Robbie and Nick. They were both highly professional and friendly and took time to answer all of my questions. Robbie was very helpful and made time to ensure that my choice was right for me, at no time did I feel pressured to sign.
Everyone at BMW has been amazing and Ash has been excellent.
Very efficient even during COVID
I feel the service, the communication and how organised Sytner Harold Wood were, was just fantastic.
Felt that I was given the time that I needed and did not feel pressurised. The process was efficient and appreciated the approach of the staff both at the time and subsequently.
As it was all dealt with through everyone having to wear face masks ?? everything was made clear for me and didn't have to wait long to be dealt with
Everything was as expected
Everything was very smooth and the sales man was very good.
Clean and respecting the current COVID situation
Very well looked after by Mr Amedeo Messoudi and I feel that he went above and beyond to give us a safe and worry free experience at BMW whilst getting our car.
Excellent service from Mark Daniels and Nick Thake I was kept fully appraised with the progress of my new vehicle from order to delivery.
The level of service was excellent from the sales rep who provided all the necessary information to enable me to make the purchase.
Ethan was amazing to purchase through, kept. E up to date, very quick on responding to emails and questions and even helped me whilst he was on leave. He really did make the difference and that's why I bought from BMW.
Very fair in the negotiations to purchase and always take time to explain everything.
Covid meant I didn't have someone seat with me to put me through. However, a helpful video was sent to help me.
Smooth experience throughout despite circumstances in UK
Very professional, grate deal,always ready to get back to you and giving you all updates that I was needed
Amadeus looked after us very well.
Even though the car took longer to arrive than desired the guys at Sytner did their absolute best to make sure I was looked after for any of my needs until the car had arrived.
Amedeo was excellent, very helpful, knew his products.
Our Sales Exec Charlie Elliott was enthusiastic, polite, helpful and professional.
At my initial visit to the centre I was given full information about both cars and financing with clear explication of all aspects. There was every effort to ensure my chosen car was available as soon as possible.
I was very satisfied with whole experience, I enjoyed the build up of anticipation of the car being delivered. The sales team were excellent I would especially mention Charlie Elliott for his help and professionalism and always making me feel welcome
Again fantastic due to Amedeo Messoudi
An umbrella would have been nice but on a serious note yes given we had to collect our car during lockdown it was all handled well by the team
Went very smoothly, nothing was too much trouble and everyone was polite and efficient
That's wonderful. Its very easy and all steps have been sorted out very fast
Mark Daniels was excellent throughout the whole process. Will use Mark again in any future business.
I have been to other car dealers in the last twenty year and this is honestly the very best.
Very quick & straight forward
Mark Daniels was very helpful and professional. He provided a great service. Would highly recommend We were also updated on a regular basis of the progress on the new car and it was a smooth process when picking up the car.
Felt safe and like I was only person there xx
Everything made clear and the car even arrived earlier than expected with a big effort to ensure I had the car before my trip away
my salesperson kept me informed.
Very satisfied, Rebecca and Tamika did a great job at handover. I have had BMWs in the past from other dealers, but I'm very impressed with the service I was given at Sytner Romford.
All the staff at Sytner Romford were excellent.The sales representative Robbie Buckle was really good. He came in on his day off when I picked my car up, to finalise everything and made sure I was happy with everything . Really nice.