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my advisor Hollie was very knowledgeable and helpful.
Sytner did their best to investigate, test and fix the issues with the car.
Good service but technician was unable to find my issues with the vehicle
I was given a loan car which was manual and significantly smaller (Mini cooper) than my 3 series. When I requested a automatic car I was told I should have requested one earlier. I havnt driven a Manual for over 2 years so it was uncomfortable.
Advance Telephone booking, efficient drop off, while u wait, pick up after expected 2 hour duration.
Made Welcome Kept to timings Applied discount options Immaculate valet of car
This part was so so, when I booked my running in service, they couldn't offer me a Courtesy Car, but again Ash the sales advisor came to the rescue and loaned me his car. Honestly people like him and as a company should Appreciate him
A few minor errors on the report but the car does seem to be OK and it was returned lovely and clean.
The service is fine, like I said I'm more unhappy of the vehicle itself
service and repair done promptly
£380 for an oil change and no car wash after my service
The people take care and are personable, There is a slight problem with work taking too long.
I could not give be completely satisfied due to longer waiting time.
The sales advisor gave me all the best I expected as a customer
Took longer due to wheel problem! Motability car needs kwikfit to replace tyres but car could not be moved and kwikfit couldn't come out for days! Bmw sytner sorted the problem
The work was done efficiently. My car was beautifully cleaned and polished. The overall cost is extremely competitive. I live in a little village with two MOT garages but I'd rather drive from Aveley just to come to your showroom.
Charley was polite and really helpful. Going the extra mile re the cost of my running in service as I had bought my m4 from this dealership.
Such poor customer care from our advisor. Stuart Davis did not return calls and came accross as if he couldn't be bothered with me. Tried to get the car warranty check weeks ago but no courtesy car so could not do it, was not told I could extend it.
My car was in for 5 days & l was updated with the progress
FRIENDLY STAFF AND GOOD EXPERIENCE
They serviced my car, took care of everything that needed topping up (excl diesel of course) and they gave it a wash before I picked it up!
Would be 5 but took longer than initially stated
Everything on schedule and kept informed of progress.
Bad communication and below average customer service.
90 minute express service took approx 140 minutes
No waiting, no fuss, contacted me when my car was ready
Staff I dealt with were very helpful and got my problem fixed promptly
Friendly service and reasonably priced
Reception Team are always friendly and attentive.. Advisors are equally friendly .. knowledgeable.. reassuring .Always call after I have had my car fixed to ensure I am happy.Nice atmosphere every time I go. Service video is brilliant.
Type price not very competitive. £249.00 fitted with Kwik-Fit but same tyres with BMW was £100 more. Manager reduced cost by £40.00 which was (apparently) cost price. Fair compromise but think could do better.
Difficult to get an appointment. That appointment cancelled. Difficult to contact. Do not return calls. Do not keep you advised of progress. Courtesy car not fit for a dog to travel in. Car returned visually faulty. Still not fixed.
I asked then to look at the computer that keeps telling me check my tyres but I still keep getting this message they haven't done this for me
I can honestly say bmw Harold wood is the best dealer ship I have visited staff are very polite very experienced technicians best! customer service always great and kept me up to date at all times while my car was there Compared to bmw ruxly lol
Well looked after
Very clear explanation of service and future requirements.
Very good staff and very helpful
Technical Video was very low on sound quality and hard to hear. After vehicle handover, I needed to return to the service center as the service light was still on.
Cannot fault bmw in anyway ??
I was perfectly happy with the service / MOT work carried out by Sytner Harold Wood and with my experience of dealing with them.
Staffed by competent, pleasant and friendly people.
Steve very helpful
My car was fixed earlier than expected and covered under my comprehensive warranty.
My experience was much improved from my visit last year. The advisers were able to book my car in at a times that was convenient to me and were understanding of my need to have the car returned to me at the end of each day.
Staff were fairly friendly. The labour charge for the fix to timing chain seemed excessiveness.
Good service, my car was cleaned
the car was not fixed correctly until I showed mechanic the previous videos of leak and he was able to locate the leak, my car as been in the workshop several times the heat sheild has been damaged in last visit and in previous videos it was intact
I went there without an appointment to turn off one of the notifications on the dashboard, they said the car needed a service and did it there and then while I waited.
Well looked after
My M5 competition was in for first 1500 mile service when I drove home the dash lights and ambient lights were not working I have managed to get the ambient lights working but the center dash and radio lights are still out I now need to re book in ??
Wasn't kept waiting for to long and staff was helpful
Car wasn't washed or cleaned
Have complained about damp, musty smell from the air-con since we bought the car. Been 3 times and they have run the Clean, but not the treat & Disinfect of the Entire Air Conditioning. Now saying bring it back in the summer and we will do for £200!
Did not receive mechanics video otherwise would have been 5 stars
I was asking quotation to repair the fault but did not receive and I called again yesterday still I did not receive the quote for the work have to be done on my car
Service with a smile and work carried out quickly and as required
Met my expectations (which admittedly are high for BMW) although the wait was much longer than I had been told.
Very quick and thorough service
Jana give me excellent assistance.
It is appreciated that there were 4 separate elements to the booking but it was clear from the end of warranty Video inspection that the Brake Fluid change was being done in parallel. So why 3 hours 40 minutes is beyond me.
As I said above , a very professional service , friendly and helpful staff , a comfortable waiting area with free hot drinks .
They called me up to remind me of my vehicle's MOT. Also, when I had to reschedule, it was done for me hassle free. On the appointment day, I did not have to wait too long to get the MOT done. And while I waited, I enjoyed 2 nice cups of mocha!
fixed an outstanding issue, very little hassle
Manager was not helpful, new car will need to go in for a 4th time in relation to a simple tracking issue.
Polite and professional staff explained everything properly
the mechanic that fitted my camera and lady also made it so in services
Customer service was excellent, whilst I waited for my car the waiting area was nice and refreshments freely available.
Swift response in dealing with my repair work and great communication all round.
Service carried out in 80 minutes
Good service, albeit the third attempt to correct the fault.
I don't see what else they could have done! Good set-up and excellent service. Between this level if service that I've experienced at Loughton too, I'll definitely buy another BMW..
I think I've got really lucky because, I had a brilliant service advisor Samuel Offe who was extremely helpful dealing with BMW UK and Stratstone Derby, he put a lot of efforts to make the customer satisfied. I hope he get's christmas bonus from BMW
My car was running better after the service - so your technicians are very thorough and competent
Richard was amazing. He was a great sales person throughout and guided us well. He was always honest and friendly. He helped resolved all the problems with the car. Thank you Richard!
I checked the car in at 8:15. Asked if it was possible to have the car ready by 13:30 and told them I didn't want the car washed. I was contacted at 15:30. The car was washed and the engine light was on when i drove off.
Having spent close to £150 on this visit and always visiting Sytner BMW for service and MOT I was somewhat surprised to be quoted £6 to top up the window washers! BMW need to rethink customer service!
Efficient and staff just great.
My car was recalled, I found the dealership very professional and friendly and nothing was to much trouble.
I had to chase up customer advisor Jana Haarbeck on numerous occasions for an update on my car,which sometimes she did not get back to me until following day. Which i felt unacceptable as i should not have to chase the advisor for an update.
Was sold a dodgy X5 and now am left with a 20k bill. The service centre technicians have done all they can but are limited by management in what they can do so not their fault. BMW UK and Sytner management don't want to take any responsibility.
The vehicle come for engine management light coming on it was rectified but 2 days after collecting the vechicle the light lighted up twice in one evening and by Thursday the light come on and stayed permanently.
Nice and friendly no issues.
Easy check in and comfortable surroundings.
Really poor communication and I was constantly having to chase for clarification on the repair, my case handler just didnt call to update or respond when she said she would
We found very help full and easy explaining by customer service team
Very quick and kept me informed
I have always had a great experience from Sytner. It's refreshing to know the after sales are as good as the sales
The boot lid settings have been changed from my original settings
Staff on hand straight away to start the process with any paperwork. Always nice to have friendly staff to greet you on arrival. Also very good appointment times enabling me to wait whilst there service is done.
Problem with my car rectified immediately.
Car wasn't washed as told over the phone. Car came out more issues then resolved
Friendly helpful staff Easy booking in n collection service Work was carried out in the time stated My car was returned gleaming
A number of items had to be fixed on a newly purchased vehicle. The service manager took care to understand the issues and when completed, ensured that I was satisfied with the repairs.
My partner showed up with 2 young children in an X5, the courtesy car was an convertible mini. She couldn't even get the car seat in, I'm amazed she tried. She then had to come back in the evening, so far 2 trips. They tried to give her the same car.
Happy with everything also a follow up call to ensure everything is running well after your car has left.
Everything appeared to be carried out with transparency. No pressure was made for work to be done by the department, even though it could be done cheaper elsewhere.
As above... extremely overpriced and no call back as promised.
Had the fast lane service option and was very happy with the experience.
- Service not completed correctly - car not hoovered (twice in a row now) - service price not in sync with other sytner pricing (£790 is excessively priced). - I am part of multiple Bmw forums/owner clubs also 4th
Did everything required to my vehicle and pleasant and helpful staff
I had to call 3 times before getting update (messages taken by others were not passed on to my service contact). Invoice given to me did not specify 2 items of work carried out - brake fluid change and seal replacement for oil leak. Please send to me
They met all my expectations, completing the job in the time quoted.
Sam was very helpful
Easy, clear, timings as expected.
The service details are on the invoice. My car is washed too.
I booked 90 minutes slot but they took 150 minutes to finish the work and I missed some important appointment and the reason they give is because I am paying my charges on instalment's that's why and I need to inform them in advance
Issue with reversing camera resolved
All the queries and requirements we wanted were dealt with and we were kept informed.
No problems and work completed, the man who help with dash cam was really good
Welcoming and helpful
Have been using Sytners at Harold Wood for many years and they have never let me down.Some staff move on and change ( that's life) but the quality of service is still the same... I would never go elsewhere. Damien the service manager is very good.
Very good service
They discovered that a car which I bought in January as
Please also see above. In addition to the above, the video citnow by Alana Pettican very thorough and comprehensive. Excellent feature. Everything is indoor so it is always clean.
Very good service
The service was completed as expected - please see question 3
BMW charged me excessively to repair car and did not help my case to my warranty company when it came to diagnosis and repair. Lack of update from dealers
Had interior lighting problems from the first day we bought the car (brand new). Failed to fix the problem numerous times and even to this day the lights aren't completely fixed. Failure to call back, email back and technicians rushing work.
For the same reason as the previous answer. The service team could not have been more helpful, and it's dissappointing that you have to give a score that does not reflect their efforts.
A friendly and welcoming atmosphere.
Repeatedly taken car in for same electrical faults again this morning an still no resolve I will not be choosing bmw again in dec
Only complaint was lack of chocolate biscuits!
Booking in and remedial work was very good
Service team very friendly. Smiling. helpful.
Exceptional customer service
Perfect service and advice and on time
I have found some damage to the car that I didn't notice on handover (scratched glass on the rear)
The professional looking after me (Robbie Buckle at BMW Sytner Harold Wood), had been fantastic! He was friendly, knew all the details of the models I was interested in, was super-efficient to get things done, and extremely responsive in my emails.
Ash at Harold wood looked after me
It was a very pleasurable experience
Everything was perfect and as one would expect when buying a brand new car
Amedeo at Sytner Harold Wood was just amazing keeping me up to date all the time.
To be honest, your staff - Alice and Samuel made all the difference. They were simply a breath of fresh air considering what I'd been through and endured with Sytner Tamworth before opting to take my business to them (Sytner Harold Wood)
As before, I have always had very good service from BMW Sytner Harold Wood
Amadao at Harold Hill was fantastic
Mainly due to the level of service provided by your repairs customer service team.
Externally satisfied with the deal, advice and service received by all. Friendly front desk, great sales and finance.
When I phoned and I asked to speak with the sales person I was dealing with, should Dean be unavailable at the time of my call, Dean always returned my call. Dean Burgess was very good to deal with
The purchase and delivery of the car was a very good experience. I received good support from the client executive during the whole process and I liked the flexibility I received for me to collect the car. Overall the experience was very pleasant.
Dean at Sytner Harold Wood was outstanding, first class service!
Between Becca Howard and Alice Pattinson from the ordering and handover of my new Motability excellent service
Always kept up to date with the progress of the order.
The delivery was spot on and hassle free . Everything was perfectly organised.
There some issues with delivery. Also some issues with the pre delivery preparation.
Efficiently managed - everything went to plan.
Dave Cochrane at Sytners Harold Wood couldn't have been more helpful in helping me choose my new vehicle and ensuring the vehicle fore-filled my needs and expectations. I went for an X3 M40 and am delighted with it.
Very good services and lovely people.i highly recomend MR ASH to go to whnever anyone wants to buy a bmw from the centre
Fantastic, all options were presented very clearly. The purchase and pickup was seem less and stress free