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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They're very informative, give you a clear picture & timeframe of service

Service
I think good communication is at the heart of us delivering a good customer experience so I'm pleased to read that you had just that. Thanks for your feedback and your business.

Too much waiting

Service
I'm sorry that we kept you waiting, we do our best to keep things moving as smoothly as we can. Thanks for choosing Sytner Harold Wood to look after your BMW.

Reasonably priced, completed on time as promised

Service
Sounds like a good visit to me - thanks for your kind comments.

The service was excellent.

Service
Thank you - we are grateful for your business.

Quick service. Great customer services and very accommodating.

Service
We aim to provide a premium experience so it was good to read we met your expectations. Thanks for your business, we appreciate your feedback.

After securing a 2 hour slot through your service department I arrived on time but 3/1/2 hours later I'm still waiting for my vehicle, during this time of waiting nobody offered any reason for the wait, my car was eventually ready, 11am till 2-40 pm

Service
We book time slots for MOT tests which in your case was the cause of the delay, we're sorry to have caused you to wait for longer than we had told you it would be. We do appreciate your business.

for the reason mentioned above

Service
Thanks for completing our survey, sadly we aren't able to see your comments but we appreciate you taking the time to give us your feedback.

When the car was originally booked in, I was told the part arrived too late to be fitted and had to be rebooked in. On the second occasion I was told the part had to ordered and will need to be rebooked in the future. Also problems with Winter check

Service
Our apologies, we have had difficulties obtaining the part you required, this will be resolved in the next day or two. Thanks for your feedback and your business.

Late night opening really helpful. Only reason not 5 stars is a bit chaotic due to traffic getting in and out of the service centre due to lorries dropping cars to the dealership. They really need a different place to load and unload

Service
I'm pleased that the night time working we have recently started worked well for you, we appreciate your feedback and your business.

6 weeks to replace a basic partwrong parts ordered multiple timesno response to callsfailure to honour call-back commitmentsescalation to Duty Manager required to get this resolved

Service
It seems that we dropped the ball here, unfortunately there were too many people involved at our end which caused confusion for which we apologise. I know that it's resolved now and we appreciate your patience and continued custom.

Car was serviced as agreed and advisory’s givenService representative even found the time to show me the new 8 series and showed an interest in me as a customer

Service
Thanks for your feedback, we can always find time to talk about exciting new models with fellow car enthusiasts!

The staff at Sytner done exactly what I expected from any BMW main agent, no more. And, I understand there is a recall on my car that should have been addressed at the time, but I am still waiting for advice that the part is in.

Service
Thanks for your feedback and your continued business, we appreciate your patience with parts availability, we expect this to be resolved in the next day or two.

They did what they said they would.

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

On the whole the service was fine except there was an issue with the service replacement car and it wasn’t available when arrived and had to be resolved

Service
Thanks for letting us know how we did. We run a fleet of loan cars which we try very hard to run efficiently which means minimising the time the cars sit unused with us. Occasionally this gives us a challenge when a car is late back but as in your case when this happens we loan one of our colleagues cars but means they need to remove all personal belongings first. Our apologies that this made the process less slick. Thanks for your business.

Servicing was done, but the mileage reset was not processed which delayed me from retrieving the car. Requested to look into maps and radio which was not done, had to update the maps by myself at home and radio still has problems on DAB.

Service
Thanks for taking the time to give us your feedback, your Sat Nav now performs automated over the air updates using the car's built in SIM card, I know that we've been in touch subsequently to discuss. Thanks for your continued business.

As above , always a very professional service.

Service
Thanks for your feedback, we appreciate your continued business.

Very long unnecessary wait in the morning when I was running late,

Service
Thanks for your feedback, we run an appointment system in the morning rush to keep things running as smoothly as possible, our apologies for delaying you further. We appreciate your business.

Suspension repaired & full diagnostics check done, no engine faults found. But pulling out onto A12 EML light flagged up I immediately returned car & waited another 2hrs to get told a full reset hadn’t been done. Wasn’t happy at all.

Service
Thanks for your feedback, my apologies that you had a delayed warning light which was connected to the replacement of a suspension part. The car had been reprogrammed with the new part installed but subsequently displayed an error which required us to reprogrammed the car a second time. The software feedback will have gone back to the factory for them to understand it. We are sorry to have delayed you.

Every was very well organised and the communication fro the service advisor was very good

Service
Keeping our customers updated is at the heart of what we do, I'm pleased to read that you had a good experience, we appreciate your continued business.

The told me what was wrong and got it fixed. I was a little disappointed that it tooK nearly 3 days and I had to make alternative transport arrangements to work with unplanned costs but I understand that BMW did not supply the EGR required on time.

Service
Parts delays can sometimes be frustrating, my apologies that you were impacted. We appreciate your continued business.

Very efficient and friendly

Service
Friendly and efficient are two things we set out to be so I'm pleased with the feedback - Thanks for choosing Sytner Harold Wood to look after your BMW.

Whilst things were sorted satisfactorily in the end, there was some confusion as to how long the vehicle would be kept.

Service
Thank you for taking the time to give us your feedback, I'm pleased that we were able to resolve the time it would take to complete the repair satisfactorily. We appreciate your business.

Did the job required

Service
Sometimes all you need is to get the job done in the way you would like it done - I'm pleased we were able to oblige. Thanks for your business.

fast, simple, easy, and not that exoensive that I thought

Service
Not being as expensive as people think is a surprisingly common bit of feedback for us to get. We think that having well trained technicians using factory diagnostic equipment often means a quicker and less expensive job. Thanks for choosing us to look after your BMW.

The staff are very professional & courteous.

Service
Thank you very much, the team will appreciate your kind words.

Very good and thorough

Service
Thanks for completing our survey, we read all the feedback that we get and use it to try to improve what we do. We appreciate your business.

On the ball quick and efficient

Service
Thanks for your feedback, because you have a service pack on your car we are unable to invoice work to that plan more than 1,000 miles either side of its due date, apologies for this. We have taken on-board your comments and appreciate your continued business.

Everything explained well

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

kept informed and good clean of car

Service
Thank you for letting us know how the experience was for you, we work hard on keeping our customers informed as people tell us this frequently, I'll pass on your feedback to the valeting team, they'll appreciate it.

disappointed that all the servicing due was not done, my on board computer now says I have to return for something else in 1400 miles very inconvenient

Service
Thanks for your feedback, because you have a service pack on your car we are unable to invoice work to that plan more than 1,000 miles either side of its due date, apologies for this. We have taken on-board your comments and appreciate your continued business.

Had to wait a little while for the car to be brought round but otherwise very good.

Service
Apologies for delaying you on collection and any inconvenience that caused. We work hard to keep our customers updated as we understand how important that is. Thanks for your business.

It is difficult to get courtesy car, meaning we have to take annual leave to sit and wait. No pick up and delivery service available.

Service
Thanks for completing our survey, we appreciate the feedback. We offer several mobility options, a completely free of charge BMW or MINI from our own loan fleet (which do get booked up a week or two in advance), we offer free of charge lifts within a 3 mile radius of the dealership, or if you need a car for the next day and we don't have one we offer greatly reduced hire rates via Enterprise. Thanks for choosing Sytner Harold Wood.

Based on my observation and other things I have given this rate

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

The low oil indicator "below minimal level" came On the day after the service!

Service

3 weeks on they refuse to acknowledge the investigation was unnecessary. The symptoms were exactly as per the recall and published widely. So I question their professionalism. I had told them the issue and highlighted the egr recall. Very frustrated.

Service
Thanks for your feedback, I'm sorry that the process by which we obtained a goodwill gesture from the manufacturer frustrated you but to achieve it we have to follow a process. We do appreciate your business.

Only issue is I wasn't given a time which I needed to come in and this was my first time being given a loan car so was not aware I needed to come before 9am.

Service
My apologies that we kept you waiting when you collected your car, we read all the feedback that we get and try to use it to improve what we do. Thanks for taking the trouble to let us know how the experience was for you - we appreciate your business.

Prompt and efficient service

Service
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

Staff are very friendly and efficient.

Service
Thank you very much, we appreciate your kind words.

Everything was dealt with, minimal fuss, good communication.

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

1st class service great customer service

Service
Thank you!

Oil service completed. Appointment and pickup/delivery processes were excellent but:invoice had two advisories which had not been communicated whilst the car was in the garage or afterwards;following the service there is an issue with the SatNav.

Service
Apologies for not communicating the advisories whilst the car was still with us, they were both very much optional but we should have given you the chance to ask for them to be completed. I'm pleased to read that booking the appointment, dropping off and collecting were good, we appreciate your continued business.

Failed to valet the car even after being asked if I required it

Service
I'm sorry that we didn’t wash and vacuum your car, unfortunately we had some staff shortages on the day in question. I know we've subsequently been in touch to resolve. Thanks for your business.

I took my car in for, amongst other things, the key fob not opening the boot. I'm still having the same problem, and don't have the time to keep taking the car backwards and forwards. Also, wheel arch damaged when tyre was replaced by service.

Service
Thanks for your feedback, we're sorry to read of your frustrations. It's sometimes difficult to fix a fault when we are unable to replicate it - perhaps because it is intermittent. I understand that the matter is resolved now but we do appreciate your continued business.

the process of getting my car repaired was very quick and seamless.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

All aspects, from the first telephone booking to arrange our warranty check and MOT, through to the collection of our car once it was ready, was provided in a friendly and efficient manner.

Service
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

Received phone call advising me system said brakes discs needed replacing made appt delivered car work completed satisfactorily collected car same day.

Service
We try to operate on the basis of what we term 'Best Advice' - in other words the advice we would give to a friend if we were advising them on their car. it sounds like we were doing this well when we were dealing with your requirements which I was delighted to see. thanks for your feedback and your business.

Customer service was great, warm and friendly assistance, good communications

Service
Communication is a word that keeps cropping up in our surveys so we focus on it, I'm pleased to read that you had a good experience, we appreciate your continued business.

Even though is was a ‘while you wait ‘ birthday service...it gave me confidence for the services to follow.

Service
I was pleased to read that we were speedy and efficient, thanks for your feedback and your business.

I can not find fault in anyway. Tomasz my adviser and Rebecca the service centre manager always greet with a smile and provide a very high, quality customer service. All staff are very professional and friendly so, very easy to give 5 star.

Service
Thanks for your kind words about Tomasz, he'll appreciate the feedback. I'm pleased to read that you had a good visit.

The service is excellent but I was waiting a very long time.I am hoping BMW will extend me a courtesy for my next service as a result of this. This would really be useful to me as a customer.

Service
Thanks for completing our survey, we appreciate the feedback. We offer several mobility options, a completely free of charge BMW or MINI from our own loan fleet (which do get booked up a week or two in advance), we offer free of charge lifts within a 3 mile radius of the dealership, or if you need a car for the next day and we don't have one we offer greatly reduced hire rates via Enterprise. Thanks for choosing Sytner Harold Wood.

Excellent service and kept informed on the progress of my vehicle by Jana.

Service
Our customers tell us very regularly that they like to kept up to date with what's happening so we focus on this, I'm pleased we did well here. Thanks for your feedback and your business.

They did exactly what was required and the turn around was quick. The staff were very helpful and were happy to give me a lift to the local Train Station.They made it easy.

Service
Thanks for your feedback, a lift to the station works well for lots of our customers, I'm glad to read it was helpful to you. Thanks for your continued business.

Very good no problems kept within time frame given.

Service
Thanks for your feedback, we've focussed our resources on making our while you wait experience as good as possible. Feedback from our customers has told us that Fast Lane can be very convenient, often routine work can take less than a couple of hours and with free wifi (we can often sort out an office too) you can work while you wait. Thanks for the feedback and for your business, it's appreciated.

The whole experience at Sytner for my MOT was totally frustrating. Ross, my so called Service Adviser was unprofessional and thank god for Steve Silk, who restored my faith in human kindness and Sytner!

Service
Thanks for your feedback, I'm sorry to have frustrated you. I know that Steve resolved your concerns on the day and managed to turn things around. We appreciate your business.

Everything got done as expected

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

Above and beyond by Jackie, my service advisor.

Service
Thanks for your kind words about Jackie - she'll enjoy the feedback.

I was told it would take 2 hours waited nearly 2 and a half hours and had to ask how long it would be .The person went to see and it was ready didn't see first person who booked me in again .

Service
Thanks for completing our survey, our apologies for delaying you, we hope that it didn’t inconvenience you too much. We appreciate your business.

It would have been nice to have had the offer of a courtesy car

Service
Thanks for completing our survey. We offer several mobility options, a completely free of charge BMW or MINI from our own loan fleet (which do get booked up a week or two in advance), we offer free of charge lifts within a 3 mile radius of the dealership, or if you need a car for the next day and we don't have one we offer greatly reduced hire rates via Enterprise. Thanks for choosing Sytner Harold Wood.

Good

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

The level of service I always receive at Harold wood is exceptionall, there is never anything that is to much trouble.

Service
We aim to provide a premium experience so it was good to read we met your expectations. Thanks for your business, we appreciate your feedback.

Very satisfied , Staff ensure Service is undertaken in an efficient and timely manner.

Service
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

FRIENDLY STAFF POLITE. INFORMATIVE OR PROCESS.

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

Courteous staff and work well done

Service
Thank you!

Emma was really helpful and supportive

Service
Thanks for your kind words about Emma and your continued business - we appreciate it.

Good service as always

Service
Thank you very much, we appreciate your kind words.

Se above. There was one issue that I had regarding the time given for my MOT and dealt with this very quickly and efficiently.

Service
Thanks for your kind words about Jackie - she will appreciate the feedback.

Good service

Service
Thank you - we are grateful for your continued business.

Products and services.Customer service.

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

Free end of warranty check completed but 1st MOT test charged at £55 when a local garage charges £40 is not good value.

Service
Thanks for completing our survey, The government sets the maximum price for MOT tests, which is currently £54.85 excluding VAT which is a common charge. We also include as part of our price a vehicle health check. We appreciate your business.

I am completely satisfied with the service I received from Amy.

Service
Good - thanks for your feedback and your continued business.

Our Service Agent was very helpful and informative and couldn't ask for a better experience very impressed car was returned cleaned and on time very happy

Service
Thanks for your kind words about the team, they will appreciate the feedback.

Tried to overcharge me with duplicate items on invoice. Was not informed about a recall of vehicle until I called and was informed day before, that car would need full day allocated. Left waiting when picking up car, with no one asking my name/car

Service
Our apologies that we needed to keep your car for longer than initially expected, we picked up a software update was required the day before you were due which had the potential to mean the job would extend later than we had told you to expect. I'm sorry our service advisor made a mistake on your invoice, I'm pleased it was identified and put right quickly. Thanks for choosing Sytner Harold Wood.

Staff made sure I was being dealt with and made sure I was comfortable while I waited.

Service
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

Tom was very helpful with explaining the procedure and obtaining me a car for the day.

Service

Very good, both drop off and pick up we’re dealt with very quickly, information relaid quickly and travel to station organised, the women who dealt with my service was excellent

Service

on the whole the service is good and I trust the knowledge of the mechanics. I have only ever experienced bad knowledge/ execution on part of a service advisor once which was this time.I felt that Amy was a bit off on service,

Service

The staff member I dealt with was very helpful

Service
Thank you, I'm pleased to read you felt the team were helpful - we appreciate your business.

Thorough service and happy to check any worries or issues with the car. Able to sit and wait for car in waiting room with coffee etc.

Service
Our while you wait service is a popular option, especially when you can plan a bit of admin to catch-up on. We have good wifi, coffee and biscuits to help the job along. Thanks for your business

A Pleasant experience, including a valet service on each visit.

Service
We're pleased to read you find your visits pleasant, a cleaned car is always a bonus. We appreciate your continued business.

It was done while I waited. It too an hour and a bit.

Service
Thanks for your feedback, we've focussed our resources on making our while you wait experience as good as possible. Feedback from our customers has told us that Fast Lane can be very convenient, often routine work can take less than a couple of hours and with free wifi (we can often sort out an office too) you can work while you wait. Thanks for the feedback and for your business, it's appreciated.

From the meet and greet to picking the car up was seamless

Service
Thank you - we are grateful for your business.

It just simply took too much time to drop my car off (30 mins) which the customer services person going through the booking that I had placed online. Confirming the price which was on the booking. When collecting the car it took a further 30 minutes.

Service
Thanks for completing our survey, we have perhaps double checked everything and frustrated you as a result. Our online booking service works well and is very convenient so I'm pleased to hear that you found it worked for you. We appreciate your business.

I was very disappointed to have one part of a working pair repaired on a mechanism that has a constant & frequent 50% shared load and has been faulty since new - one of the tailgate stanchions. After 18 months use both should have been replaced.

Service
Thanks for your feedback, we follow BMW warranty procedures which in our experience give a good result for the customer. You also have the peace of mind that the repair and replacement parts will have been carefully documented should any further, related issues recur. Thanks for choosing us to look after your BMW.

always seem to be kept waiting with no information. was told the car would be ready at 4.30pm. I was still sat there at 5.30

Service
Apologies for delaying you on collection and any inconvenience that caused. We work hard to keep our customers updated as we understand how important that is. Thanks for your business.

Well looked after by Robbie who was very informative and helpful. The car was handed over with creased seats

Service
Thanks for completing our survey, I know that we have been in touch to clear up the confusion about the seats, we appreciate your business.

Great service from Tomasz Z.

Service
Thanks for your comments about Tomasz, he'll appreciate the feedback.

Everything done to my satisfaction with courtesy.

Service
Thanks for your feedback, we appreciate your continued business.

Use of discretion and good will gesture for a repair that would have otherwise cost £900. Ross was able to get it covered under warranty through his persuasion skills and resilience to provide the best possible service .

Service
Thanks for your kind words about Ross, he'll appreciate the feedback. We always do our best on behalf of our customers where we think we can help with warranty matters. Thanks for choosing Sytner Harold Wood to maintain your BMW.

Good service and kept updated on progress of service.

Service
Thanks for taking the time to let us know how we did - I was pleased to read that the experience was a positive one. Thanks for your business.

Everything went well

Service
Thank you, we appreciate your feedback and your business.

My service advisor was extremely helpful and also very professional. He understood my needs and provided excellent customer service.

Service
Thanks for completing our survey, apologies that you felt like you were chasing us. One of the key things to consider when purchasing a service pack is the length of time you expect to keep the car and your annual mileage. As service intervals get longer these two factors determine whether a service pack represents the best value and we will always try to give our best advice. We appreciate your business.

Quality of staff and service is top notch

Service
Thank you very much, we appreciate your kind words.

Efficient, professional and courteous

Service
Thank you!

From the moment I got the call and email until the time I picked the car up, I was exceptionally impressed. The video of the service was an adddd bonus.

Service
I'm glad you liked the video, it's generally very popular with our customers as it shows a side (the underside!) of your car you're not likely to see otherwise. Thanks for your feedback and your business.

Made the process nice and simple.

Service
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

I arrived and every thing was organised. They informed me that I should wait 90 minutes and after that time my car was ready

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

Again, been with you since 1982

Service
Thanks for your business. Here's to the next 36 years!

I had no issues and received sensible advice on the service plan

Service
Thanks for your feedback, we always set out to give the best advice we can. We appreciate your business.

I dealt with a lady called Jackie, she was absolutely brilliant. She explained everything to me so that I understood and she kept me up to date of the likely cost of my repair, throughout the process. I am very happy with the service I received.

Service
Thanks for your kind words about Jackie, she'll appreciate the feedback. Our team try to treat each customer as they would a friend or family member, we think this makes the advice we give the best it can be. I'm pleased to read that you had a good visit.

the rating would have been higher, however did not get a call to advise that the car was ready and there seemed to be some confusion as to where the car was.

Service
Thanks for your feedback, apologies that your car wasn’t right to hand when you collected. Thanks for your continued business.

As above, it was a good experience for the most part, just a bit chaotic in the morning and a shame that there isn't a larger stock of parts on site

Service
Thanks for your feedback, between 8 and 9am is our business time where we may see upwards of 50 customers arriving with their cars, we put additional people into our drive through to accommodate this. We measure our parts stock availability which is well over 90% but inevitably there will be exceptions, which our second delivery at 14:00 is intended to accommodate. Apologies that this delayed you. We appreciate your business.

Car should have been delivered back 1 day earlier but incorrect part had been ordered. However, I was kept fully up to date

Service
Thanks for your feedback, apologies for the parts problems, unfortunately a part broke during reinstallation which meant we had to order it unexpectedly which was the cause of the delay. I'm pleased to read that we kept you informed properly, thanks for your patience.

Having been assured, both initially when the booking was made and the day beforehand, that the birthday check and clean would be completed in an hour and that I should not have to wait any longer, in fact it took two hours, from 11.00 am to 1.00 pm!

Service
Our apologies for the delay, unfortunately on the day in question we had some staff sickness which put us under a bit of pressure. We hope that the delay didn’t inconvenience you too much. We appreciate your feedback and your business.

Done very efficiently. Price matched.

Service
Thanks for your feedback, we try to be as competitive as possible - I'm pleased you found that to be the case. Thanks for your continued business.

Although I didn't find a dirty mark on my Opal White leather seats. Nothing that cannot be wiped off!

Service
Thanks for your feedback, apologies for the dirty mark, I know that we've subsequently been in touch. We appreciate your continued business.

Level of support when things went wrong

Service
I always think that a good measure of a business is how they handle a situation which has gone wrong. I was pleased to read that we managed things well and that you left happy. Thanks for your feedback and your business.

problem resolved

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

From the minute I got there Sean and the team took care of everything and kept me updated every step of the way.

Service

Good turnaround time when car failed MOT

Service
We aim to provide a premium experience so it was good to read we met your expectations. Thanks for your business, we appreciate your feedback.

Fantastic

Service
Thank you!

Very efficient

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

Sorted out all the issues I had without making a fuss

Service
We're working hard to maintain a high level of customer service so we appreciate the feedback, thanks for your continued business.

As always good customer service

Service
Thanks for completing our survey, we read all the feedback that we get and use it to try to improve what we do. We appreciate your business.

Very quick and efficient

Service
I'm pleased that we were speedy and that you were happy with the time you spent in the dealership, waiting for your car is a good option for the more straightforward service related jobs where time taken can be accurately predicted. Thanks for your business.

Great service but long wait for courtesy car.

Service
Our free of charge courtesy cars do get booked up a few weeks in advance but many people now find that waiting for your car is a good option for the more straightforward service related jobs. We have good free wifi and coffee so it's a decent environment to wait in. Thanks for your continued business.

Informative and attentive service

Service
Thank you - we appreciate your feedback and your business.

Mr Silk was very attentive and mad e me feel at ease and welcome

Service
Thanks for your kind words about Steve, he'll appreciate the feedback. I'm pleased to read that you had a good visit.

I was a little disappointed as I had to ring Sytner many times to get an update on my car.The repair work took longer than expected However, Amy Phythian was very helpful and she did everything in her remit to resolve the issue,can’t thank her enough

Service
Thanks for your feedback, we're sorry that the repair took longer than anticipated due to unavoidable circumstances but we're pleased to read that Amy did what she could to get everything sorted for you. We appreciate your business.

Staff knowledgeable, experienced and friendly.

Service
We think we have a great team, thanks for taking the time to let us know how the experience was for you. We appreciate your business.

No issues

Service
Thanks for taking the time to complete our survey, we appreciate the feedback and your continued business.

They lookaftered me well, & I was very pleased

Service
We do our level best to meet the needs of our customers so I'm pleased to read that you felt that showed. Thanks for your kind words and your business.

The only let down to the service was being declined the service valet. This was due the vehicle being booked in a at 5pm, had I been informed of this at the time of booking the vehicle in the expectation would not have been there.

Service
Apologies, setting your expectations correctly is important we agree. Thanks for taking the time to give us your feedback, we appreciate your business.

Good Staff with a friendly attitude

Service
Thanks for completing our survey, we read all the feedback that we get and use it to try to improve what we do. We appreciate your business.

the problem i had was not to do with the dealer

Service
We always do our best to support our customers with warranty related matters, as this was a satellite navigation map software update we were unfortunately limited in what we could achieve quickly. Thanks for your business and your feedback.

They got done what I needed without any issues

Service
We're working hard to maintain a high level of customer service so we appreciate the feedback, thanks for your continued business.

I was given to understand that the end of warranty inspection would be to look at all aspects of my car insuring that everything would be looked at and fixed.But I felt that this wasn't done

Service
Thanks for your feedback, our apologies, we may not have been very clear about your end of warranty check. We use this as an opportunity to remind you that your warranty is about to end allowing you to identify any niggles that you’ve been meaning to do something about. The check we complete is focused on safety and would identify significant issues as well as a fault the car had recorded but wouldn't identify something minor that might nonetheless be annoying like a rattle for example.

Very helpful service, my car was due it's annual service and first MOT. One item of warranty work was picked up and booked in to be carried out swiftly before the warranty ended. Plus they dropped my car back when I asked.

Service
Thanks for your feedback, we're pleased that the end of warranty check worked well for you and that we were able to minimise the inconvenience of being without your car. Thanks for your business.

Very pleasant rep. Rebecca kept us informed every step of the way during the process and listened to our needs.

Service
Keeping our customers updated is at the heart of what we do, I'm pleased to read that you had a good experience, we appreciate your continued business.

Yarna I think that’s how you spell her name was amazing and very professional. Will definitely use again and again.

Service
Thanks for your kind words about Jana, she'll appreciate it. We work hard to deliver a good experience for our customers so we are grateful for your time to complete our survey. Thanks for choosing Sytner Harold Wood.

Our service was carried out with little inconvence car came back looking like new

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

great service, liked the video

Service
I'm glad you liked the video, it's generally very popular with our customers as it shows a side (the underside!) of your car you're not likely to see otherwise. Thanks for your feedback and your business.

Great check in drive through

Service
We try very hard to be an easy company to do business with and our drive through service reception is an example of that. I'm pleased it worked well for you. Thanks for your business.

My car has a service pack which includes a vehicle check however Sytner Harold Wood wanted to charge a separate fee for that.

Service
Apologies for the confusion regarding the cost of the vehicle check, I'm pleased that we were able to resolve this on the day. Thanks for your feedback.

good service

Service
Thanks for taking the time to give us your feedback, we appreciate your kind words and your continued custom.

I was expecting my car to be serviced at Sytner but instead it was taken to a 3rd party garage. The turnaround took nearly 3.5 hours too. Not a great experience this time I'm afraid.

Service
You'll be pleased to know that no service work was carried out by another party. The service and brake fluid change were completed by ourselves but we had to have the MOT completed by another centre because one of our MOT testers was sick and it was the only way we could complete this part of the work without rebooking you. Thanks for your continued business.

Waited for the car with complimentary coffee and comfortable surroundings.

Service
Our while you wait service can be very convenient for some customers when straightforward routine maintenance is required, I'm pleased that you found this to be the case. Thanks for choosing Sytner Harold Wood to look after your BMW.

Everything went ok

Service
Thank you, we appreciate your feedback and your business.

Very efficient

Service
I think we have a great team, thanks for taking the time to let us know how the experience was for you. We appreciate your business.

Very friendly, informative and did not give the impression of being rushed.

Service
Thanks for taking the time to give us your feedback, we appreciate your kind words and your continued custom.

Same as above

Service

Couldn't of been a better experience

Service
Thank you - we appreciate your kind words.

The representative I dealt Tomasz was very helpful, polite.I did not expect to be told by one of the female representatives that there was a 6-week wait for a courtesy car. No compassion whatsoever. My name was misspelt & had the wrong telephone no

Service
Apologies for spelling your name wrongly, I understand that's annoying - I've checked and we have it right now though. Our free of courtesy cars do get booked up several weeks in advance but when it's not convenient to wait we have a very low cost option with Enterprise rental if required. Thanks for your continued business.

Car has come out from a “full service” yet the engine coolant is still on minimum! I was aware of this before I sent it in an wondered if your mechanics would top it up but did not.

Service
We should have picked up a low coolant level as part of our vehicle health check process which is separate from the oil service you had completed. I know that we have subsequently been in touch to investigate further. Thanks for your feedback and your business.

Efficient full service. Was given lift home as I didn’t realise it was 2-3 hrs. Car lovely and clean.

Service
I'm pleased to read you had a good visit and were happy with the wash and vacuum, we appreciate your continued business.

Amey was helpful when I attended yesterday evening to find out after full service why my car showing 3700 miles to service. I left a message for Ross to call but he must have been very busy. Although Amey was leaving she pulled key data for me. Thks

Service
Thanks for completing our survey, I'm pleased that Amy was able to give you the information you needed, thanks too for your patience.

Staff were extremely helpful and friendly

Service
Good - thanks for your feedback and your continued business.

I was able to drive my car to the reception door where it was received by a member of the service staff. I was then introduced to my personal service advisor, Amy, who took me through the admin and service process, keeping me informed along the way.

Service
We're particularly conscious that between 7 am and 9 am our customers are often on their way to work so we increase our staffing levels in the drive through reception to keep things flowing smoothly - and it works. I'm pleased that you noticed! Thanks for your business.

Friendly atmosphere and fantastic customer services

Service
We work hard on being an easy company to do business with, I'm glad you found it to be so. Thanks for choosing Sytner Harold Wood to look after your BMW.

Found bits of somebody's lunch near the gear stick/centre console. I know this wasn't there before, as I keep the inside areas clean.

Service
Thanks for completing our survey, we're puzzled about the food scraps and apologise for them being there. I know we've been in touch to discuss. Thanks for your continued business.

Good service

Service
Thank you for your kind words, the team will appreciate the feedback.

As above and car available on time. Easy check and collection

Service
I'm pleased to read that you had a good experience, thanks for your feedback and your business.

Initially I left my car at the garage for 1 whole week without any communication. I tried calling, leaving messages. No one got back to me. I drove down to the garage on the Saturday after leaving my car on the previous Monday without any answers

Service
Our apologies, the service advisor who initially dealt with you was sick and we failed to keep you updated with our progress as we should have. We do appreciate your continued business.

Everything was as expected

Service
Thank you - we appreciate your continued business.

as referred to above good all round experience

Service
Thank you - we appreciate your continued business.

There was a complete mess up with my car and the service originally given was appalling however the Service Manager (Ben) rectified the problem and I will give BMW Sytner Harold Wood another chance.

Service
Thanks for completing our survey, I'm pleased to read that Ben was able to restore your faith in us by his actions, we appreciate the opportunity to continue to do business.

The service was not finished as previously scheduled. Otherwise I would have been complety satisfied

Service
Apologies that we kept you waiting longer than we estimated, I hope that this didn’t inconvenience you too much. We appreciate your custom.

Competitive rate

Service
Thanks for your feedback, we try to be as competitive as possible - I'm pleased you found that to be the case. Thanks for your continued business.

Great customer service from advisor Jackie Woolley, very professional

Service
Thanks for your kind words about Jackie, she'll appreciate the feedback. I'm pleased to read that you had a good visit.

Really good as the staff were very friendly and kept me updated throughout the day; about the diagnostics and what needed to be done in order to resolve the issue.

Service
Thanks for completing our survey, we read all the feedback that we get and use it to try to improve what we do. We appreciate your business.

Quick and efficient .

Sales
We do our best to make things as straightforward as we can, it's always much easier when you have an enthusiastic customer who's keen to get into their new BMW!

I am always welcomed at your centre

Sales
Thanks for your business again - we appreciate it.

Brilliant, I have never in my life had anything I've bought delivered in the way BMW did and probably never will thank you

Sales
Thanks for completing our survey, I was pleased to read that you enjoyed the experience. We appreciate your continued business.

Delivered on time With everything done

Sales
I'm pleased to read that you were happy with the experience, we appreciate your feedback and your continued custom.

We with the help of Becca Howard sales executive and her guidance we chose a car she explained so nice we committed and ordered and than we were informed where our order is at what stage and finally delivery we couldn’t wait came the day it was so wo

Sales
Thanks for your kind words about Becca, we do our best to match what we offer to the needs of our customers so I was glad to see that he did that for you. We appreciate your continued business.

Dean Burgess was excellent and everything went smoothly.

Sales
Thanks for your kind words about Dean, he'll appreciate the feedback. Judging the right amount of help to give a potential customer is not always easy so I'm pleased to note that Dean got it just right for you. Thanks for your business.

There was clear communication throughout the process, and everything was handled professionally.

Sales
Communication is a word that keeps cropping up in the feedback we get, when we could have done more it can be a problem but when we get it right (as in this case) it makes all the difference. We value feedback and it does make a difference when we get it.

Again excellent customer service i feel important. Keep up the good work the world needs people like you.

Sales
Thanks for completing our survey, being easy to do business with is important in our view, we're glad you feel we got this right. Thanks for your continued custom.

Our main contact at Sytner Harold Wood in recent times has been Becca Howard. A pleasure to deal with over a period of 3 to 4 months (probably longer). Always keen to assist in every way. Very much appreciated.

Sales
Thanks for letting us know how we did, Becca will be grateful for your feedback, I'm pleased you enjoyed the experience.

From start to finish it was a pleasant experience, from the welcome at reception to the customer care from my sales advisor, Becca Howard, who assessed my needs and found a car to meet my requirements. I was kept informed each step of the way.

Sales
Thanks for your kind words about our reception team and Becca, they will appreciate you taking the time to give it.

Helped me find the right car for my needs.

Sales
As you will see from other surveys we've responded to, we think it's very important that we explain the alternatives open to our customers clearly to enable them to make a decision that works for them, we do appreciate your feedback and your business.

MR Buckle treated us like celebrities on the hand over,

Sales
Thank you - Robbie will enjoy the feedback!

New car sales team Amedeo Messoudi for his personal touch

Sales
I'm pleased to read that your were happy with the way Amedeo looked after you during your purchase. Thanks for choosing Sytner Harold Wood to purchase your new BMW.

Everything went as I was told.

Sales
Doing what you say you will do isn't always as simple as it sounds so I was pleased to see that you felt we achieved that aim. Thanks for your business and your feedback.

I was kept informed during the whole process

Sales
Being kept informed is a point that keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

Great location and facilities

Sales
Thank you! We appreciate your business.

The service was very good and friendly

Sales
Thanks for completing our survey, we appreciate your feedback and your continued business.

From start to finish the salesman was excellent, extremely helpful, knowledgeable and just made the whole experience easy and enjoyable

Sales
We firmly believe that buying a new BMW should be easy and enjoyable so we do our best to make it that way. It's our job to be knowledgeable about the product we represent but it's almost as important to judge when to deploy that knowledge and to what degree. It sounds as if we got it right for you, Thanks for your feedback and your business.

This is my second car that I have purchased from BMW Synter in Harold Wood. Each time I've had the pleasure of having Amedeo Messoudi arrange it for me. He worked around my schedule and made every minute of the experience special and worth the wait!

Sales
Thanks for your kind words about Amedeo, we do our best to match what we offer to the needs of our customers so I was glad to see that he did that for you. We appreciate your continued business.

Had some issues but they were sorted.

Sales
Thanks for completing our survey, I'm pleased that we were able to achieve what you wanted and that you enjoyed the experience. We appreciate your business.

Amadeo sales rep was very helpful in every aspect of this sale in an informative and patient manner. Nothing was to much trouble.

Sales
Thanks for completing our survey, I was pleased to read that you enjoyed the experience. We appreciate your continued business.

Although we mainly dealt with Mark Daniels at Sytner Harold Wood everyone else we dealt with were equally professional and likable, including Tammika who took us out for a test drive.

Sales
Thanks for your kind words about Mark and Tammika, they'll appreciate it. We are a people business after all and your comments show that our people make the difference - thanks for your business.

Amedeo was so professional and always available when required, he always keep us up to date on the progress of delivery date and made us feel totally at ease ?? great ..

Sales
Regular updates is a point that keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

Great car and ease of purchase

Sales
Thanks for completing our survey, being easy to do business with is important in our view, we're glad you feel we got this right. Thanks for your continued custom.

Great customer service from Laura Hinton and Mark Daniels, answered all my questions , will def recommend them to friends and family. Mark even come in on his day off to hand over my new car so Thank you !

Sales
Recommendation is the best way to grow our business so we're pleased to read that you feel able to do this, thanks for your kind words about Laura and Mark, they'll appreciate the feedback.

My needs were met in a timely fashion.

Sales
We do our best to match how we deliver what we do to our customer's requirements. I was pleased to read that we got it right. Thanks for your business.

Excellent assistance

Sales
We do our best to match how we deliver what we do to our customer's requirements. I was pleased to read that we got it right. Thanks for your business.

Seamless procedure handled very professionally

Sales
We do our best to make it as easy as possible to do business with us, I'm pleased that's the way you found it. Thanks for your custom.

Couldn’t do enough for me

Sales
Thank you! we appreciate your business.

Robbie Buckle was our sales person and he was lovely. He is very knowledgable, was able to answer all our questions and took us on a very informative test drive. 5* service.

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

Ash told me and showed me everything about the car when it arrived and also kept me Informed about its delivery process

Sales
Thanks for completing our survey, I was pleased to read that you enjoyed the experience. We appreciate your continued business.

Exceptional service Amadeo was fantastic went above and beyond to make sure we was happy throughout and after great guy to deal with and would recommend

Sales
Thanks for your kind words about Amedeo, it's always nice to read that someone has gone above and beyond what was expected of them. Thanks for your business.

A very good experience all round. To secure my business they certainly went the extra mile!

Sales
Thanks for your feedback, we always aim to be competitive, friendly and helpful. We appreciate your business.

The customer service and the waiting time we fealt comfortable amedeo is very good and brilliant at his work

Sales
Thanks for completing our survey, I'm pleased to read that Amedeo did a good job for you, we appreciate your continued business.

Ash Safdar looked after me and my wife. What a gent. Very polite, very approachable, very helpful and most of all very honest.

Sales
Thanks for taking the time to let Ash know how he did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

Very good.

Sales
Thank you - we appreciate your business.

Becca was so helpful, and kept me informed of the stage of the process we were at, all the time.

Sales
Thanks for your kind words about Becca, we consistently receive the message from our customers that communication is very important, I'm pleased that you felt she had done well in this respect. We appreciate your business.

I absolutely loved the process. I was offered tea, I enjoyed the conversation, every small touch was great (including the bow on the car), Ash went out his way to make me feel comfortable and special - awesome customer service from Ash & Harold Wood.

Sales
Thanks for your kind words about Ash, he'll appreciate the feedback. We do our best to match how we deliver what we do to our customer's requirements. Thanks for your business.

Generally, everything went well with the process, but there were a couple of minor hiccups which led to a sleepless night until I could contact the dealer the following morning.

Sales
Thanks for taking the time to give us your feedback, I'm pleased that the team were able to reassure you when you were able to get in touch. Thanks for your business.

Sales person was knowledgeable and helpful on all the products and car in question

Sales
Thanks for taking the time to let us know how we did, good knowledge of the product range is very important for our team but equally important is knowing when (and when not) to deploy it. We're all different in the level of detail we like so I'm pleased to read that we got that right. Thanks for your business.

Timing was good not much hanging around either time

Sales
We do our best to match how we deliver what we do to our customer's requirements. I was pleased to read that we got it right. Thanks for your business.

Fast, easy and friendly

Sales
Thanks for your feedback, we always aim to be competitive, friendly and helpful. We appreciate your business.

Excellent communication and service

Sales
Thanks for your feedback, we consistently receive the message from our customers via our surveys that communication is very important, I'm pleased that you felt we had done well in this respect. We appreciate your business.

It went really well.

Sales
Thank you! we appreciate your business.

everything went smoothly

Sales
Thanks for completing our survey, we appreciate the feedback and your business.

Got the car delivered on my birthday. Estimate of delivery dates was spot on. Adaptations were ready on time. Gave us coffee while we wait. Clean showroom. Salesperson was cool and calm and always smiling.

Sales
Thanks for your kind words about Becca, she'll appreciate the feedback. We're pleased to read that you enjoyed the experience.

Ash Safdar could not have been more helpful, answered all of our questions and has followed up on our purchase to make sure we are 100% satisfied. Have had several BMW cars but this was by far the best service ever.

Sales
Thanks for your kind words about Ash, he'll enjoy the feedback! We appreciate you taking the time to let us have your feedback, thanks for choosing Sytner Harold Wood.

The promise was kept. The salesman, Ash kept me informed of all actions from the manufacturing to the delivery

Sales
The word communication keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

I think your customer bar requires updating!

Sales
It does! We're about to commence a re-fit so our coffee and water bar will get a face lift too. Thanks for your business.

Very pleased although feel I could have been given a little bit more information at the handover stage

Sales
Thanks for your feedback, there's a great deal to take in on delivery of your new car so we try to judge the best balance between bombarding you with information and not giving you enough. A handover part-two often works well as there are always things that become apparent that you would like to ask about so we'd be happy tom arrange this. Thanks for choosing Sytner Harold Wood to supply your new BMW.

I was made to feel very welcomed and was kept fully informed about delivery of my car

Sales
Keeping our customers up to date with the progress of their order is vital to a good purchase experience. I'm pleased to read that we did well in this respect for you. Thanks for your business.

A lot of paperwork but was worth it - not every day you buy a new car.

Sales
There is a lot of paperwork but we do what we can to make sure it's relevant to you. Thanks for your feedback and your continued custom.

Excellent service from Ash from start to finish, great communication throughout the whole process

Sales
Thanks for completing our survey, communication is a word that crops up frequently in the responses we get so we work hard on delivering on this aspect of what we do. Thanks for your business.

Purchase was good. However the delivery came with creased front seats. This should have been picked up and corrected by BMW quality checks prior to shipment and not corrected through warranty at the inconvenience to customer.

Sales
Thanks for your feedback, our apologies that warranty work was required so soon after you collected but I'm pleased to have been able to resolve the issue quickly. We appreciate your continued business.

Looked after me very well even though I was violently ill when picking up my new car! I had to go back a couple of days later and were nothing but courteous and considerate

Sales
Thanks for completing our survey, I'm pleased to read that Ash was courteous and considerate, we appreciate your continued business.

Romford BMW excelled.

Sales
Thanks for completing our survey, we appreciate your feedback and your continued business.

The car is superb. Best I've had so far

Sales
Cars do just keep getting better and better, we're pleased you're enjoying it - thanks for choosing Sytner Harold Wood.

No quibble about the discounted internet price. Friendly and helpful service.

Sales
Thanks for your feedback, we always aim to be competitive, friendly and helpful. We appreciate your business.

I did not feel pressured into anything through the purchase and the handover was perfect and didn’t take too long either!

Sales
As you will see from other surveys we've responded to, we think it's very important that we explain the alternatives open to our customers clearly to enable them to make a decision that works for them, we do appreciate your feedback and your business.

I have no complaints with my service.

Sales
I'm pleased to read that you were happy with the experience, we appreciate your feedback and your continued custom.

Love working with the guys at Sytner and my agent Ash Safdar

Sales
You're too kind, thanks for your business.

Good support and friendly staff.

Sales
Thanks for completing our survey, we read all the feedback we get and do our best to use it to improve what we do. Thanks for your business.

As above great customer service with my needs at the centre of the advice given.

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

Seamless process

Sales
Thank you! we appreciate your business.

Very helpful and pleasant sales team, very attentive, the process was a pleasure

Sales
Thanks for completing our survey, I was pleased to read that you enjoyed the experience. We appreciate your continued business.

All staff are happy and friendly, Mark Daniels is the sales person who I’ve bought my cars from and he is always great; knowledgeable and chatty

Sales
Thanks for taking the time to let us know how we did. We are a people business after all and your comments show that our people make the difference - thank you! We appreciate your business.

Mark Daniels knew what he was doing so it was stress free

Sales
We appreciate you taking the time to complete our survey and for your kind words about Mark, thanks for choosing Sytner Harold Wood to supply your new BMW.

Very good communication during the whole process

Sales
The word communication keeps coming up in surveys from our customers so we focus on it, I'm pleased to read that you were happy with your experience, we appreciate your custom.

Amedeo kept me informed throughout at each step from choosing our new number plate to showing us around the car. He was very proactive in his approach and even offered for us to come in after the sale if we needed any further help

Sales
There's a lot to take in when you collect a new BMW, I'm pleased you were comfortable with the way Amedeo presented it all to you. We often find our customers appreciate a second, shorter visit to ask a few questions that occur to them when they've left, we're always happy to arrange this.

Friendly and knowledgeable sales staff, Ash. Knew his products and no query was too much trouble. Car was delivered to the show room on time and ready for me to pick up.

Sales
I was very pleased to read your thoughts about how well Ash looked after your purchase, thanks for taking the time to give us your feedback.

Again no compaints

Sales
Thanks for completing our survey, we appreciate the feedback and your business.

As always, Ash explains things through thoroughly, takes the time to understand what I need and doesn’t pressure a sale, he simply facilitates all I required and let’s me make my mind up

Sales
Thanks for taking the time to let us know how we did, good knowledge of the product range is very important for our team but equally important is knowing when (and when not) to deploy it. We're all different in the level of detail we like so I'm pleased to read that Ash got that right. Thanks for your business.