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person dealing with me was extremely helpful
Car was dealt with on-time, and Sam was upfront with all communications with me.
Everything worked and the the service was done on time.
The car is operating to my satisfaction so far.There are no evident problems.
Organised and time keeping
Got the service as requested!
For the 3rd year running, they collected my car, serviced and MOTd it and delivered it back to me. This has made such a difference as I'm unable to get out, due to a compromised immune system
Easy to arrange service and kept informed all through process.
The waiting times were very short and Matt was friendly and professional. He did a great job all day, keeping me informed of progress and additional costs. The video of the checks done to my car was interesting and a really good feature to have.
I was dealing with Tomasz Zalewski, listens to what my concerns or the problems are and will do his best to get them resolved. Always been helpful, one of the best I've dealt with.
No hassle.. i have been looked after verywell ..pleasant experience
Came out with a car looking like new (6 years old).
Car serviced and MOTed and interior cleaned. Consideration was taken of Covid protocols. Job well done.
Very happy professional and polite staff
The team fitted me in in an emergency even though they were fully booked. The service was excellent, friendly and just first class. You also washed and Hoovered my car. I believe the staff member was named Samuel.
Good experience from start to finish.
Matt and the team always go above and beyond to ensure everything is perfect.
Quick and fast service
Excellent customer service. Especially Steve. Excellent communication between staff members. I didn't need to repay myself from the reception to the sales rep.
Helped as much as they could
The service was carried out efficiently and I was able to wait in the Reception area and do some work, using the internet available.
Everything went smoothly, from bringing the car in, having it serviced and collecting it in the predicted time.
Everyone courteous. Mechanic took time to talk to me after. Very good.
Everything ran very smoothly from the online booking facility through to the delivery and pick up procedure.
Issue rectified and the diagnosis test carried out. A video shared with the issues.
Friendly staff at the reception desk. Credit to Tom who was assigned to look after my vehicle, have to say he is great, nothing was too much to ask. Tidy and clean waiting area, serviced the car as required.
I liked the Video presentation of other repairs that need to be done when I return from my travels.
Painless car check in and collection
Nick was very instrumental in resolving a miscommunication between my warranty company and myself
I was completely satisfied
Kirsty Miller is a stand out member of the team and should be used as an example of how to deliver the great customer service. What made it great, she dealt with me as an individual, not just another generic customer as so many others do.
Really great service from Matt
I was treated with respect, from my apoint to completion of the work on my vehicle
Swift and easy results
Video very helpful
In addition to the speedy service, the price was competitive for my 4 year old car.
Very satisfied. Had booked appointment so that I could wait while serving being carried out.
Professional services and surprised fast in comparison with other workshop
Very helpful in all areas of the process
The car was quickly booked in, within 2 days. The problem fixed and identified as a recall issue. The service engineer Matthew Thomlinson was helpful and a pleasure to deal with, a big improvement for Sytner Harold Wood.
Personable and professional staff.
All check and repair were done in very professional manner. Time and cost were absolutely reasonable.
No problems with anyone and very helpful
The feedback and all the information I got helped me with my situation and the service was very help and friendly
Kept me updated with the conditions of the car or any other jobs needed doing
Let me know what was happening and so efficient
so easy to book in and complete. Kept up to date throughout the process and very efficient
I WAS KEPT WELL INFORMED ABOUT THE POGRESS ON MY CAR
A GOOD EXPERIENCE AND GREAT SERVICE TEAM . Thank you ??
Great customer service as always
Very helpful got a loan car great service and friendly
I always use this branch as it's convenient to my place of work/home.The team are always welcoming. My service advisor Samuel Offe was knowledgeable and kept me informed re repair/ length of time needed to fix / cost He also managed to fit in my MOT
The service experience was great. Matthew Tomlinson gave me a progress update regarding my car and I found it really helpful
Easy to book and well updated
Very pleased with the series l received
Very clear video and explanation. Excellent prioritising of work to be carried out.
Great customer care .
High standard of service. No issue of parking. Just drive through for your representative to take over.
Garage made every effort to make the experience enjoyable
The person whom supported me was very knowledgable and answered all of my queries and supported me fully
I was completely satisfied with the service Ben and Nick were fantastic helped me with my service with a quick turnover time of just over an hour and a half
The service manager for my car on the day was good.
Felt looked after
Great and courteous service
Easy & simple booking in procedure & was kept informed of how the service was proceeding.
The staff member who served me (Ross) was friendly and quick to sort out my request. Thank you ??
Sam was very efficient and gave me confidence that he knew my vehicle
All the works were done promptly.
Done exactly what they said quickly
Very friendly/efficient service
Service, courtesy, professionalism. Tomas was great.
Efficient and very friendly, Covid Safe
Everyone was very polite and courteous.
As I have already said, very satisfied with technical part of the service.
The staff (Sam) who dealt with my car service with all logistics involved was good and clearly explained every step to me.
Very quick and received vehicle back quickly
Efficient and friendly service.
I bought the X5 remotely from Harold Wood (Romford) and I live near Leeds. The lady who handled the sale (Claire Read) was amazing. She provided me with regular updates (without me requesting) and made the sale extremely smooth and easy.
Excellent Service right from making a reservation to getting the car back. Great Customer Service from front desk to the assigned manager - Steven Silk. Brilliant work - keep it up.
Very satisfied and got a bonus with my car being washed too.
Kept me informed
Work completed to a high standard.
Social distancing adequate; lovely site for while you service - compared to others in NE Greater London who do not offer while you wait service.
The service advisor was friendly, informative and delivered a great service.
Professional and great updates
Mot done within 90 minutes- and my car was cleaned.
Friendly staff, Quick service Nice booking
Great efficient service
service was good and found faulty sensor and in garantee to change,
Very helpful service
Good customer service
Everything went to plan and updated at all stages of the process
Knowledgeable service advisor who knew his subject
Would highly recommend Sam Offe who handle the whole process. He was excellent.
1st class service
Finished in good time and cleaned
I was provided free transportation and free car wash. Staff were very friendly and professional
Clean environment and kept informed
friendly efficient service
Excellent customer care.
Grear service. I was in for a recall No issues after the fix. I would have liked a price up on the other issues found so i could work out whether to fix them asap or later.
I use synther Harold Wood everytime my car needs a repair or service due to the staff commitment in making you feel welcome from the drop off to pick up .always a pleasure dealing with everyone who works there
All went to plan
Everyone was very good to work with
Staff are very professional and overall never let me down.
Very good top rated professional services from Sytner BMW.
The salesman (Ash) was very helpful over the duration of my contract.
My car came back in top condition.
Service advisor was polite and efficient
Good professional service
Very helpful and efficient service
Helpful staff and a very clean showroom. Plenty of new vehicles to look at.
Made me feel like a valued customer
Helpful friendly staff
Car what a little late but not a big problem everything else good
Very satisfied. Charlie and the team were very knowledgeable on the vehicle and answered any questions I had. Although there was a slight delay on the delivery of the vehicle to the BMW showroom, Charlie kept me fully updated.
Had a few issues but nothing is perfect in this world and again Charlie worked so hard to get this resolved. Also the car handover and the quality of the valeting was incredible!
Was welcomed by polite, professional and friendly staff. The showroom is very nice
Process was made easy and straightforward by the whole team
Excellent sales exec ! Thanks Olivia
They do everything for me to have my car in the fastest way
Very good service.
Charlie and the team were very friendly and helpful Very professional and easy to deal with
Charlie made us feel at ease and the whole experience was stress free
Amazing we was keep updated all the time
Friendly and helpful team
Quick and easy
Completley satisfied and team were prepared to go the extra mile.
Slight delay getting the car delivered from Southampton Docks but Amedeo did everything within his power (even tracking delivery on his day off) to get it to us and kept us informed at every stage
Everything went well.