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ABOUT Sytner Harold Wood

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Meet the team

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Sam Street

Head of Business

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were very good

Service

Was impressed by the professional, and proactive service I was provided by the members of staff on my recent visit to the dealership. With a special thank you to Matthew, Tom Tanner, Tomasz, and the helpful and friendly receptionist. Thank you

Service

Quick appointment. Great communication from staff especially Musa ( musamahmood@sytner.co.uk). Pleasant experience.

Service

Quick & effeciant

Service

Caring and helpful. Job well done.

Service

Hollie's service was outstanding. She went above and beyond!

Service

I had a faultless experience at Sytner

Service

Musa was amazing his service was exceptional. Exceeded my expectations and went beyond my expectations

Service

From the video on the underside of my car & the technician going through everything to the service advisor,once again everything was excellent.It was a pleasure dealing with Sytner of Harold Wood,Romford,Essex.Thank You.

Service

Fast efficient service

Service

The service video I received was timely and prompt and gave me insight and transparency about what was being done to my car. The price at the end was reasonable making it value for money.

Service

Very nice people and well explained

Service

Quality of the environment. Efficiency and friendly nature of the staff.

Service

Very happy that my BMW was serviced by the professionals .

Service

Had a puncture changed a few days ago, then my car was showing a warning again, called and was able to drive it straight over, turned out to be a different tyre, all checked in around 15-20 mins, was offered a car wash too, but was in a hurry.

Service

A good service

Service

Ross kept me up to date the whole time

Service

Excellent service

Service

Ben arranged for my car to be taken in at short notice, Roger proactively ordered parts for the following day, which were efficiently used to repair the fault quickly, with a very professional health check video. Top Service

Service

Nothing to complain about

Service

No problems with the service. Kept up to date. Complimentary coffee.

Service

Great customer service very polite and helpful. Really happy with the whole experience

Service

I asked for additional checks other than the scheduled service upon arrival at the centre, the technician provided me a full video of those checks for details that impressed me a lot. Thank you very much for the great works!

Service

As always a very high standard of care and the chap doing the service has explained in full what has taken place and what needed doing.

Service

The staff were great especially Matt. He helped me with different options on the table and they worked out for me tremendously.

Service

An excellent and professional customer service!

Service

Always great

Service

I was contacted by the service centre that my MOT was due. Having told them that I was unable to bring the car to them due to illness they arranged for a home collection/delivery service.

Service

Again, never had an issue with Harold wood

Service

All was resolved with high standards

Service

Good service..

Service

Car was ready when I was told it would be.

Service

Everything went smoothly

Service

Dealt with Nick Phelps in the service department who shows great care and professionalism when dealing with the customer with there problems or concerns Nick is a key figure at this dealership and I feel things wouldn't be the same without him

Service

Tomasc was very helpful and informative.

Service

Fast and simple service. I was consulted at all times and was made to feel comfortable

Service

Communications very good. I knew what was happening even though I was at home. Collected the vehicle earlier than I had expected through this good communication.

Service

I always enjoy visiting Harold wood BMW service department as they are so friendly and professional.

Service

The MOT and vehicle health check was carried out fine. I do appreciate the health check because it gives me an insight to what's going on with my car. I needed two new tyres for a pass. Fitted but covered in chalk marks,looked scruffy.

Service

Great service, quick and smooth. The staff were friendly and professional. Many thanks

Service

Excellent

Service

The car went in for an MOT. The dealer told me that the brake fluid was due to be changed, which they were able to do at the same time. I get a video survey of the underneath of the car and information about the condition of the tyres.

Service

Carried out everything required on the car within the time period quoted

Service

Car running smooth and well after coming from BMWGarage

Service

Carried out the repair/replacement part as required.

Service

Love the service and the staff are so helpful.

Service

From the video showing the part of the underneath the vehicle to being kept up to date by my service advisor great service.

Service

Give Richard Heathfield a pay rise, the best sales person you have.

Service

Car was serviced on time and car was washed

Service

Always get good service

Service

Nothing to much trouble

Service

Very good MATTHEW IS A PROFESSIONAL .THANKS MATTHEW

Service

Everything is fine

Service

Satisfactory service and courteous

Service

Charley was very helpful - I was kept informed all through the process

Service

Everything was excellent no stress.

Service

Kept me informed, quick turnaround and nice area to work in while waiting

Service

Start to finish I can not fault the service I received on the day.

Service

Service pesonnel were polite and very efficient

Service

Ease of process

Service

Fast efficient service , always kept informed by the service team member

Service

Customer Service was really good and kept me informed about what needed fixing

Service

Gave a free vehicle check and carried me along from start to finish

Service

All done on time and as agreed

Service

Brilliant service

Service

Did what they said on time

Service

The customer service was excellent. The rep was courteous and helpful.

Service

Quick and efficient, courteous,

Service

The agent was very knowledgeable

Service

Polite and friendly staff

Service

work carried out to high standard

Service

Easy service to book, to bring car in. Informed all the way. General not a hassle to do.

Service

Great service as an issue I raised with my vehicle the member of staff provided an immediate response and action to resolve issue.

Service

The mechanic who dealt with my car did more than required and now my car is running smooth

Service

All done in stated time excellent service

Service

I'm Disabled and was dealt with respect

Service

I can see what they do in my car. They provided video.

Service

Great service.

Service

Staff fixed car quickly and the pick up and drop off was a very easy experience

Service

Serviced on schedule, polite and well mannered staff. No subsequent issues from service works.

Service

Car serviced and MOT'd with timeframe given and customer service excellent

Service

Great service.

Service

Solved the problems and kept me updated all the time

Service

Online booking was straight forward. The staff were attentive and efficient. Courtesy car was of a good standard.

Service

Good customer service

Service

Matthew Spina is a very good technician who I can trust.

Service

Qucik and reliable

Service

What needed to be done was done

Service

Always helpful and everything explained

Service

All the necessary work was carried out in a timely manner and all the staff were helpful and friendly.

Service

Excellent service

Service

Kept updated throughout

Service

Good service, had few issues which were dealt positively

Service

The problem got fixed and they looked out for other problems and fixed them under warranty

Service

Everything was effortless

Service

Work carried out without any fuss. Service video provided. Car cleaned throughout. BMW staff professional and customer focused.

Service

person dealing with me was extremely helpful

Service

Car was dealt with on-time, and Sam was upfront with all communications with me.

Service

Very helpful

Sales

Dean Burgess really helped me make the right choice on a car. I am extremely satisfied with how he dealt with the sale at every stage . There was a cancellation that meant getting my order earlier than expected which I was extremely grateful for!

Sales

My car was delivered as explained and I was given great introduction to the car

Sales

Charlie was great

Sales

Kept well informed, no hassle, no hard sell just good old fashioned service

Sales

First class service provided by the team especially my direct sales representative Amedeo Messoudi.

Sales

Everything was really well handled sales team (charlie) was helpful and communication was great

Sales

Very happy, updated on regular basis regarding delivery

Sales

Tammika who was part of the team at bmw explained to me my options and the vehicle I was interested in I was completely satisfied with the purchase due to her understanding an knowledge

Sales

I was very well looked after throughout the buying process from my initial order to collection by Sales Executive, Tammika Samuel.

Sales

Amazing customer service from all involved but especially Charlie Elliott

Sales

Yes we had been notified and looked after during the transition of the car. We were very looked after by the representative who we were dealing with.

Sales

Tammika was excellent, proactive and generally very helpful! Nick was also very informative.

Sales

Richard Heathfield is the best did everything he could to please me short of providing the car for free (joking on this) best salesperson I have ever dealt with.

Sales

Pleased with car

Sales

Very happy. Car arrived on time and the team showed me round the car and made sure I was happy.

Sales

Overall it was a good experience. A couple of minor issues but these were resolved quickly

Sales

During the whole process Aaron was very personable professional and helpful. He kept us regularly updated and at no time did he adopt a 'hard sell' approach. The showroom was very inviting comfortable and clean which created a relaxed environment.

Sales

Completely satisfied

Sales

Speedy, Professional and made the experience memborable.

Sales

We dealt with Charlie Elliott and he was excellent throughout the choosing, purchase and aftersales process.

Sales

Dean Burgess kept me fully informed all the time

Sales

Robbie Buckle has been absolutely tremendous throughout the entire time of my patient wait for the M135i. He was very helpful and provided me with weekly updates when necessary. A great salesman and a down to earth bloke who I would highly recommend

Sales

Incredibly smooth transaction and great communication throughout.

Sales

Prompt delivery as promised

Sales

because we were satisfied...completely..great service

Sales

Regular communication with the situation of the delivery was vital & was fulfil by our sales rep.

Sales

Charlie kept me updated the whole way through the sale making the process stress-free.

Sales

Car excellent, staff make the whole expereince feel special.

Sales

Made everything so easy and adapted to my needs yeah

Sales

Robbie my salesperson was fantastic to deal with - super responsive and very fair when it came to working out a deal.

Sales

The whole transaction was undertaken in a friendly and efficient manner. It was seamless.

Sales

Amedeo, from the first moment we spoke to him to the moment we collected our car, he went the extra mile. he was always updating us and keeping in regular contact. Everything that was discussed with Amedeo was delivered.

Sales

Professional and hassle free

Sales

Always give good service bought last 4 BMW's from them and 3 mini's. They lent me a car whilst mine was being repaired.

Sales

Very helpful and efficient service

Sales

Helpful staff and a very clean showroom. Plenty of new vehicles to look at.

Sales

Made me feel like a valued customer