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ABOUT Sytner Harold Wood

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Meet the team

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Adrian Hill

Managing Director

Sam Street

BMW General Sales Manager

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

all work carried out to my satisfaction

Service

Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.

Service

Hollie Langsworthy was very helpful. She kept me well informed.

Service

everything solved

Service

The service was very quick

Service

My service met all my expectations and was COVID risk free.

Service

Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!

Service

would be good to get a loyalty discount. Using the same garage every time should come with a benefit.

Service

The service level was excellent

Service

The work was carried out quickly and was completed at the specified time.

Service

Polite, friendly and welcoming. Service was completed really quickly and efficiently

Service

Great customer service.

Service

Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .

Service

There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.

Service

The service assistant was extremely informed and helpful, left me in no doubt about the work done

Service

Excellent from start to finish, it including facilities at BMW

Service

MOT completed quickly and no delay

Service

Everything was dealt with very well

Service

Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.

Service

Timely work , good feedback and a problem explained dealt with while I was on site

Service

was keep up to date all the way as i needed 4 new tyres, rear discs and pads.

Service

Easy to arrange

Service

Came in to have air-conditioning serviced and re-gas and work was carried out on time

Service

Everything went smoothly with the MOT

Service

Satisfied

Service

Considering the circumstances of the issues we face over COVID things were done proves and efficiently

Service

Everything explained and this was followed up with a video of my car.

Service

Im completely satisfied .its easy to get quick appoinments and the staff is very friendly and helpful.they do their job perfectly.

Service

Listened to my queries and give a clear response

Service

Job well done

Service

Hollie was very informative and helpful throughout. The rest of the team did a great job on my MOT and fixing my air con.

Service

The process is very smooth and efficient, never had any isseus with dealing with sytner.

Service

Hollie has shown great care and expertise during my most recent visit, even though the service took longer than originally expected she made the whole experience as smooth as possible.

Service

Service advisor, Samuel, has been excellent.

Service

Easy to make an appointment with options for dates and times delivery of my vehicle to the service department was a smooth operation a clean and tidy waiting area. Under the circumstances I understand why my vehicle was not valeted. a good Experien

Service

Great service provided from start to finish. Got a call prior to my MOT date to remind me, changed time, not an issue. Ross was advising on keeping car in good condition. Got call after to see if all is good and that I'm happy.

Service

Asked for one thing to be checked which was correct air in tyres. Second time wrong air levels have Not been correct visiting this site

Service

All of my issues where promptly dealt with and resolved.

Service

Fast efficient courteous service

Service

I was very pleased with the service

Service

Staff were very friendly and kept me informed. Made the effort to keep me updated so I can plan my day.

Service

Fully informed of changes if required and how the service of the car was going.

Service

Everything was great. Service, efficiency, follow up, work, cost.

Service

Was provided detailed updates throughout

Service

Given the difficult circumstances, the whole process went extraordinarily smoothly Our car had to be kept overnight to fit a new rear suspension strut. We were kept fully informed of progress and were able to collect our car the following afternoon.

Service

No problems

Service

Hollie was good and everything I asked was done

Service

Friendly staff

Service

The service team are fantastic, even during these challenging times they are working really hard to provide service excellence with is not common elsewhere. Adam Seeley - thank you

Service

Staff very attentive especially Steve

Service

They finish my car in 2 days I'm very happy with the service

Service

Service carried out as advised

Service

Good service

Service

No complaints.

Service

The work was carried out to an exceptional standard

Service

Kept us informed as to what was happening with the car.

Service

Samuel was very efficient. I was booked in quickly and my issues rectified.

Service

Impressed with service and explanation if the faulty sensor which was replaced.

Service

Amazing sales and advisory

Service

As a customer you are treated and respected . You know the work carried out.

Service

ive been going there for years ...they are honest and provide great levels of support

Service

Very good customer care

Service

Appointment on time, service explained, video received. Super efficient and friendly (Made it easier spending £290 on a service!) Temp also checked before entering the service area which is so important at the moment.

Service

Demi was very efficient and professional. She made the whole process simple from start to finish and I was very happy with the service I received.

Service

Syntner were very competent.

Service

I was treated like a VIP for the whole visit!

Service

Very happy with service

Service

Just a good service

Service

So helpful, the staff went the extra mile. I left my driving licence in the car, a member of the team offered to drop it off at my home.

Service

excellent customer service

Service

I felt in very safe hands as everyone was very alert and responsible in regards of following the rules and measures in place. Well informed of what was happening how long I'll need to wait.

Service

Really great service

Service

Quick and efficient service. The service advisor (Ross I think?) was very friendly and kept me updated with what was going on, and the video I was sent about the vehicle checks was very useful

Service

I couldn't have asked for better service, Jana Haarbeck and Nicholas Philp as always went above and beyond to accommodate me last minute and got my car sorted out. These two employees keep me coming back to buy and service my cars with Harold Wood

Service

Prompt and polite, with a friendly team.

Service

Everything went as expected

Service

Brilliant service from Adam

Service

Very efficient

Service

Very helpful and professional.

Service

Superb Service - all issues rectified to high standard

Service

It was easy and straightforward

Service

Helpful kind all the way through.

Service

Because my car passed all the test it was given and I was happy with their findings .

Service

All issues were addressed as best as could be expected, the work was carried out promptly and some efforts were made at going above and beyond in terms of giving the vehicle a complementary clean

Service

Easy to book, completed on time

Service

The situation with having to wait whilst the service was completed is not usual for me. However I was looked after well.

Service

Booked with one day's notice and they did exactly what they said in the promised time while I waited

Service

Staff done everything they could to help, and went the extra mile to satisfy customer needs!

Service

Chloe was excellent all round..

Service

Great mechanics really helpful and knowledgable Good communication

Service

Responded well to my questions and satisfied requirement on pricing. Ie Previuos call to BMW when booking quoted lowered price. This was matched.

Service

The service advisor was very friendly, knowledgeable and provided all the information I requested. Due to covid19 i was very pleased with the customer safety video which was sent to me.made me feel safe in bringing my car in for a service.

Service

I was very satisfied with my service at Sytner Harold Wood, as I booked in for the 1 hour 30 mins oil service while you wait, and was all done in an Hour. Quick and efficient with direct updates of my vehicle condition. I was also given a discount.

Service

Very professional made us feel valued

Service

The car's problems were both resolved.

Service

Prompt and professional service.

Service

Completely satisfied with the service, Chloe was brilliant. Thank you.

Service

Ross kept me updated with progress throughout the repair and made sure I was aware of what was being done. Excellent customer service.

Service

Quick and excellent. friendly staff

Service

Was made welcome from the minute I turnt up with my y car

Service

Work was carried out in a very efficient manner

Service

Fault identified quickly and resolved.

Service

Have used Sytner Harold Wood for a long time now never had any problems booking and service on the day

Service

The service was excellent. The personal assigned to my case, went above and beyond to ensure that I was accommodated for.

Service

The car service, MOT and fault finding was done very professionally and the potential excessive cost was reduced because of a BMW warranty legacy from a previous repair. This reduction was enabled through intervention by Holly and her manager.

Service

Timely professional service

Service

Simply excellent

Service

The whole process was seamless which was remarkable given the circumstances Very efficient and I was looked after very well by Jana.

Service

Very good.

Service

Customer service is very good.

Service

Representative who dealt with my vehicle was polite and a pleasure to speak with. Kept me constantly informed on progress of my vehicle and ensured my vehicle was up to date with all service requirements. Highly satisfied with the service provided.

Service

the young lady who managed the service was charming and professional

Service

All very good

Service

The staff who attended to me and dealt with the change of tyre was good. Good communication and very helpful.

Service

What a great place to go always welcoming, All the people there and teams are so professional, always nice to see them I like to thank them all for a good job done well.

Service

Wow. Service was professional, easy and quick

Service

Did what I asked

Service

As mentioned , the booking was easy , dealing with Chloe after an issue being found was again sorted straight away and politely and efficiently and booked in at the Easrliest opportunity That suited me

Service

the whole process was very easy and all COVID precautions were exercised extremely well.

Service

Tom Tanner is extremely helpful and Matthew Spina also.

Service

My car went in for a MOT but when I got it back there was no windscreen wash in it. I was extremely surprised as I thought a car would fail an MOT without it.

Service

Very safe structure to bring my car into. Was kept informed of the status of my car through the day

Service

Everything ran smoothly from start to finish.

Service

Very quick service and great communication

Service

was looked after well by Tom and the team

Service

Excellent customer service and great communication.

Service

The service advisor took the time to go over each point of the service. This left me satisfy a thorough job had been on my vehicle.

Service

Staff always friendly and efficient

Service

Again really great service, especially from Demi Madden who looked after me from start to finish.

Service

All good, updated all the way through the process

Service

Friendly staff and communicate with me by email because I am deaf.

Service

Very organised and keep you updated

Service

Very pleased. You get to watch the video of your service. Starf are allways poilite and respetfull and always go the extra mile.

Service

Great service

Service

fully informed throughout and vehicle ready on time.

Service

Very efficient

Service

quickly and efficiently

Service

Professional service

Service

Treated with respect and felt listened to

Service

I was kept informed of the progress being made with regards to the repairs to my car and how long it may take so there were no unpleasant surprises.

Service

always pleasant and courteous service and Covid-19 arrangements worked very well

Service

A professional approach.

Service

Sorted issues out

Service

Very professional Very friendly staff

Service

Polite and efficient, no waiting on drop off or collection. The new process is better than waiting in the show room

Service

I was given outstanding/excellent service by Stephen Silk throughout. I was also thankful to the engineer who serviced the car and was very appreciative of the video report. Well done all at Sytner Harold Wood and thank you..

Service

I liked the quick manner in which a discrepancy was resolved.

Service

Everything that needed to be done on the car was done and extra health checks carried out. Which I was pleased with.

Service

Very professional and helpful staff.

Sales

Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.

Sales

As above

Sales

Dean gave excellent service

Sales

Thorough, knowledgeable, answered all questions I asked, Made sure the car was in perfect condition

Sales

I was treated very well during the process and did not feel pressured at all

Sales

I was constantly appraised by the sales executive of where the car was in relation to the build and delivery date, nothing was too much trouble for Mr Elliot he demonstrated very high customer service

Sales

The car was ready within 24hours for my collection

Sales

BMW went out of there way to make sure I was looked after very quickly they could not be more helpful, best I have ever been treated, I normally go to fords, never once have I been treated so well,

Sales

Very helpful staff, relaxed and professional.

Sales

Sales assistant was proactive, friendly and kept me well informed despite the Covid crisis. I would recommend her. The dealer management also helped when I was struggling to extend the finance agreement for my current car.

Sales

Very smooth transaction and felt safe with new PPE arrangements

Sales

Staff are friendly and attentive to needs

Sales

Was very easy and simple process!

Sales

Great very well looked after

Sales

the same quality, experience

Sales

Always kept me updated and on the day I picked my car up the people were just so very nice.

Sales

Excellent customer service throughout the process. I felt that Ash, the salesman, was genuinely interested in my requirements and wanted to achieve the best outcome for me.

Sales

Mark Daniels at Sytner Harold Wood did a brilliant job. Very professional, made thinks working for me. Kept me updated during the lockdown and finally did a great handover of the car under new regulations.

Sales

Again, Ash Safdar dealt with all our concerns and queries and addressed them, he kept me fully informed throughout the process and my purchase was very quick and easy. Love the car.

Sales

Once again, Ash explained everything to me clearly and I got everything I expected from our conversation.

Sales

They dealt with everything I asked.

Sales

Ash Safdar has provided great customer service

Sales

They came back with all the answers I needed to hear and were always plesent to deal with.

Sales

During the current circumstances I was still kept updated throughout. And when it was safe to do so. I was able to collect the car.

Sales

Sales team very helpful

Sales

Lovely car, easy experience

Sales

Excellent in difficult circumstances