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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Too expensive, and unable to sort problem out

Service

care about the customer

Service

I have white leather seats and returned to my car to find black grease marks al over them

Service

I had to chase for a follow up quote. It was sent once I reminded the consultant

Service

I had to cut my session short in the hospital to return the car

Service

Work was carried out quickly and I was well informed on the service through video.

Service

No particular reason other than given what I required and no more

Service

I could see that staff went on lunch that's why I had to wait so long.

Service

Dave Cochrane is the beat car salesman I've ever met.

Service

As above but a few times not being as I expected with keeping me up to date with my car

Service

Took a longer than expected, but overall a very good service

Service

They have scratched , more likely when they washed it, my car and did not remedied it when I raised the point. I washed the car myself and SYtner had washed it about 3-4 times.

Service

Good service from person looking after my car

Service

Helpful Responsive Responsible Kind

Service

Jana was my service consultant and very impressive.

Service

Staff were knowledgeable and helpful.

Service

Again for the explanation above. This is not my first experience with Sytner Harold Wood where the waiting time also seems excessive with no updates provided by the reception team.

Service

Tomasz, the service assistant was great until my windscreen was cracked. Then he was unreachable and has failed to return my calls. Im so disappointed with you. BMW is such a prestigious brand yet so far, the after care has failed to live up name.

Service

When I was first contacted, the call seemed rushed and not bothered.

Service

Very good service from Chloe and the team - very knowledgeable and kept me updated throughout. No complaints.

Service

Friendly and helpful

Service

Great, especially the health check video assessment of the car taking you along the vehicle - visible proof so you can see and hear about any potential problems for yourself rather than just written down.

Service

Great service from Chloe everything was dealt with quickly and efficiently

Service

As stated above the two young ladies that looked after me went the extra mile. There were no courtesy cars available and Becca Howard gave me her company car to use whilst mine was in the workshop.

Service

Easy straightforward transaction.

Service

Same fault re occurred with the boot cover. Lost count of how many times now it's broken

Service

Sytner Harold Wood are always excellent. The staff are helpful, and always make sure I know what's going on. Can't fault them.

Service

Fine but please see the above comments. When booking, I was assured that the iDrive system's service record would be corrected at the same time as the MOT. Upon arrival at Sytner I was told that it could not do this. Disappointing.

Service

Very informative video outlining any issues and what the service had picked upon.

Service

Seen really quickly everything explained

Service

No problems car was ready and cleaned at pick up tome

Service

See answers to the above. Also car was collected an hour before the time we had agreed and returned when I was out even though the manager had said he wanted to discuss things with me and I had specially advised in writing what time I would be home.

Service

Seating in waiting area in need to replacement. Very worn and unsightly

Service

My usual rep, Jana, was away. The car had been in for 3 weeks and i was told it would be ready on the Thursday. I called on the Friday and following Monday but no one returned my call. After complaining I did receive a call and eventually got the car

Service

Was told to raise any concerns I have about my car with the centre. After a week I was worried that something wasn't right with my car. I contacted Harold Wood and was told that someone will get back in contact with me. I've been waiting two weeks

Service

Great service. Samuel was very polite, helpful

Service

I was told my car was ready but first my car could not be found, then I was told it had been double parked and the keys to the other car could not be found. I was getting very stressed as I had to collect my grandson from nursery.

Service

Always treated well.

Service

Everything was done quickly and well

Service

excellent service

Service

From my arrival, the car is taken care of by the attendant. I can have coffee or another drink in a relaxed atmosphere while waiting for the service advisor

Service

Excellent service

Service

Customer service was great.

Service

I was satisfied with the Service Contact, the only thing is that I brought the car in at 8am for a 'while you wait' service and MOT and did not leave until 12.30. On reflection I should leave the car with you in future.

Service

Thomasz my service advisor was very knowledgeable and provided excellent customer service.

Service

Chloe was exceptional in her handling of my vehicle and resolving problems. Having felt disappointed with the Sales experience, I have been shown the level of customer service I expect from the BMW brand.

Service

Always a great service

Service

The customer service side was excellent, but this is the third time that I have had my car serviced at Synter and the third time that I have collected it unwashed. Not a big issue, but I would have thought a fairly easy thing to do.

Service

you could not get the job done in time ie 8 hrs

Service

See above. Disgraceful attitude and service. I have stewed by dissatisfaction. I have been promised it would be looked into and I would be contacted. Nothing at all from Sytner. I have to call only to be told the same thing again !!!

Service

Matthew Tomlinson was great

Service

Friendly

Service

Listened to what I needed.

Service

Just seems like you get a cup of coffee and wait for ever while my car was not checked properly and then given an invoice amount that shouldn't or is not justifiable

Service

They did everything I asked for

Service

Agent was friendly, professional and helpful.

Service

Very Friendly and approachable staff.

Service

My service advisor, Jackie Woolley, was very friendly, helpful, efficient and went the extra mile for me. Exceptional customer service skills.

Service

Circumstances meant we had to leave the vehicle overnight. No problem at all and received a phone call when promised.

Service

So prior to my service my car seemed okay. However since the service; a noise could be heard it sounded as if something had dropped. And the service light remains on. I have paid £346 approximately for a service which if I haven't received.

Service

Ben the service manager and Tom were great and very apologetic to the issues I had raised however I do not feel bmw is a company I can longer trust

Service

My needs were met and Adam made sure I had a hassle free visit

Service

You make beautiful cars but they are somewhat ruined by the hubs which go rusty in less than a year. I complained to the Dealer about this and he agreed it spoils the car he said he asked BMW UK and they said theywill not cover this under warranty.

Service

Chloe, our service assistant was very polite, and communicated with me, keeping me updated during the entire process The car came back having been cleaned inside and out. I found it an easy, pain free experience.

Service

Staff kept me informed, I was over half hour early and I was not kept waiting any longer. Video was sent to my phone with essential information.

Service

My car is 23 years old and it runs like new. Very good servicing and feed back.

Service

The Service Advisor (Jackie Woolley) who looked after me for the recent work undertaken by BMW made an extra effort to counter a minor niggle I had about Sytner Harold Wood not returning 'phone calls. Jackie rang regularly to keep me up-to-date.

Service

Generally excellent. However my vehicle came back with an advisory to realise to change brakes / brake pads soon. I have requested a quote 3 times. Once in the phone and twice by email. And no response by Jackie.

Service

I was provided with a video of the underside inspection of my car and everything was done efficiently and to a good standard.

Service

They solve the problem at once.

Service

Would you be satisfied with polish on the pedals?

Service

the whole process was fast and efficient

Service

The fault was found and rectified. It was not the expected cause as far as I was concerned. The rectification worked.

Service

Friendly, fast and efficient.

Service

Maybe a minor point but the offered after service car wash was not carried out.

Service

Emma in reception was excellent and very helpful. Ross was also helpful when I had to return just one week later.

Service

Last time I visited I had a terrible experience but this visit was right back to where they used to be....fantastic service resumed!

Service

My BMW has done 24760 miles nearly four years old to be told l needed front bushes and a track rod nearly £1100. Not happy should BMW be helping out here?

Service

I would of said completely, but this was the only time my car wasnt cleaned My car wasnt cleaned thats my only disappointment

Service

Very professional

Service

Very high price charged for oil

Service

There was an unexpected problem during service and it was dealt with well.

Service

Jana was amazing and easy to deal with. The whole process was easy

Service

in , job done , out

Service

Helpful staff

Service

In last five years this the first time come across very rude and bad customer service.

Service

Efficient and professional service.

Service

I paid for a few items which I thought would have been free.

Service

Did not like the after sales position on supplying tires. They do not look like they need replacing.

Service

Excellent customer service. Very friendly staff very helpful

Service

good service

Service

Things went OK.

Service

I was not so happy with the receptionist who failed to pass me on to a professional person, instead she gave me a wrong advice.

Service

An honest approach by the staff. The problem proved to be a failure of parts fitted in a previous repair, so the problem was rectified with no charge

Service

Easy online booking system. Chloe was very accommodating and informative during the visit

Service

No problems at all I was kept informed before during and after the service to let me know what was going on.

Service

All work carried out as planned with clear feedback on work done and service checks carried out.

Service

You are greeted at the entrance and guided on the following steps till the vehicle is handed back to you nice and clean, with a video of what was carried about for your personal record.

Service

Thomas is always very helpful

Service

Had an issue with validity of service pack but this got resolved.

Service

Demi was very polite and helpful And liked the video of my car with good commentary

Service

Good service from Chloe before and after the service.

Service

The staff are very polite, friendly and helpfull.

Service

It was an ordinary dealership experience, neither better nor worse than normal

Service

Yana was friendly and clear. Dropped score as I was told my car would be ready by 5 and someone would call me. Unfortunately I didn't receive a call and luckily I booked a taxi to get back to BMW by 5.

Service

Sales advisor Ash Safdar was excellent

Service

Very professional

Service

Because I was satisfied

Service

Everything was completed to my satisfaction

Service

A little bit more communication with vehicle owner please.

Service

No problems.

Service

The recent service and MOT was easily organised and efficiently executed.

Service

top service as always

Service

Brilliant professional service

Service

With the issues identified with car, there was one I was expecting to get resolves under warranty and it was sorted out without any hassle, which was a really good service experience. Also, Jana (service advisor) was extremely helpful with everything

Service

Happy with everything about the service

Service

Just come in for a front steering recall ended up fixing a gear Leaver seal as well which I would have no knowledge of. If I wasn't told and was done under warntee

Service

reasonably prompt

Service

Excellent service from Jana and the team. The car wasn't washed, but Jana has said I can pop back anytime to have this done. This sort of personal touch makes the experience that much better. Thank you Jana.

Service

Car dropped to wrong address Rude lying staff

Service

I had to call 3 times to get an update on the car's progress and only recieved a call back at 4pm. Car came back with a long think scratch which is being investigated but not heard anything for over a week.

Service

Overall experience was positive however I had to wait 1 hour at reception to simply collect my car as there were not sufficient drivers to bring my car from parking to the front. No explanation was given for the delay despite numerous requests

Service

No problem with the service but had also booked in to have an MOT done at the same time. I got a call the day before to say the MOT can't be done at the same time so would have to rebook another slot.

Service

Did not put seat covers on my leather seats as asked. This resulted in my red leather seats gaining black marks which cannot be removed with a soapy cloth. Very dissatisfied and disappointed.

Service

Excellent service throughout.

Service

YOUR SERVICE ADVISER KEPT ME UPDATED WITH THE PROCESS OF MY VEHICLE AND WHEN I RETURNED FOR A RETEST IT WAS QUICKLY SORTED OUT EXCELLENT CUSTOMER SERVICE

Service

All was well but car was delayed by a few days.

Sales

The service received from Ash Safdar was excellent. He kept me updated. I didn't need to chase things, which gave me a greater sense of comfort and confidence in BMW. I would recommend the dealership to others and specifically Ash.

Sales

Again, everything as expected

Sales

Because I was satisfied.

Sales

Sytner Harold Wood is very good. Second car with Robbie Buckle who is superb to deal with. I am converted from 15 years of Mercedes at the moment.

Sales

Mark Daniels was great but the prep team should have noticed the problem and cancelled my collection date

Sales

Kept informed all the time

Sales

good service from Mark Daniels

Sales

Our only observaton would be that initially we were asked to pick the vehicle up on a day thay that was not convenient but this was resolved. The business manager, (Laura Hinton) was particularly helpful in finding available options

Sales

Until the issue with the Bluetooth in the car is resolved I won't be 109 percent happy.

Sales

With my new delivered car it had some manufacturing issues which was swapped through BMW due to sales manger and my sales advisor Mr Ash affords. I'm extremely happy with their services.

Sales

Great experience and attentive team and nice finish for presenting the new car to me though the time I was in the showroom on that day was overly long as the paperwork or something seemed to take an age!

Sales

All down to the Sales person, Amadeo. He took considerable time to source a car to meet our lifestyle and requirements and faciliated the purchase with friendly efficiency.

Sales

Amazing experience from beginning to end with my salesman at BMW Sytner called Amadeo.

Sales

Car looked amazing and ready to go on time from the showroom.

Sales

They have an excellent salesman: Ash Sardar

Sales

WAS LOOKED AFTER AT YOUR ROMFORD BRANCH , BY DEAN BURGESS HE KEPT ME FULLY INFORMED OF THE VEHICLES PROGRESS , ALWAYS HAD TIME IF I REQUIRED ADDITIONAL INFORMATION , ALWAYS MADE ME WELCOME WHEN I HAD TO VISIT THE CENTRE , COULD NOT FAULT ANYTHING

Sales

No issues.

Sales

The centre provided an excellent venue to view cars. No one was 'pushy' but help was readily available when requested. I found Ash Safdar to be particularly helpful.

Sales

The centre have always been helpful and very competitive

Sales

The salesman Ash Safdar, he is very helpful, undernstands the customers needs, will go out of hes way to satisfy the customer. Could not ask for more.

Sales

Because they were very friendly and honest as I am disabled it would help my situation too drive it

Sales

All went to plan with excellent follow up

Sales

The purchase of the car was really quick, didn't have to wait for long to drive my vehicle, in general other car dealers have a long waiting cue.

Sales

Because it's true.

Sales

Apart from being very happy with our new car the experience we had at bmw Sytner Harold wood was very friendly and professional. I would like to wish our thanks and gratitude to Torgut Mehmet.

Sales

Was kept up to date every step of the way by salesperson. Ash safdar

Sales

From start to finish the salesman Mark Daniels listened to our requirements and found our exact choice of vehicle at the right price and completed everything at the required time

Sales

Reception staff were amazing it was a very busy day but they made me feel welcome offering drinks etc

Sales

Sales person Becca Howard was great, didn't oversell and listended to what we wanted.

Sales

We were in the market to buy an A Class or 1 Series. The main differentiator for us was the service we received from Ash - which was superb as always. This is why we bought the 1 series which is our third BMW from Ash in the space of 5 years.