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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car wasn't washed or cleaned

Service

Have complained about damp, musty smell from the air-con since we bought the car. Been 3 times and they have run the Clean, but not the treat & Disinfect of the Entire Air Conditioning. Now saying bring it back in the summer and we will do for £200!

Service

Service with a smile and work carried out quickly and as required

Service

Did not receive mechanics video otherwise would have been 5 stars

Service

I was asking quotation to repair the fault but did not receive and I called again yesterday still I did not receive the quote for the work have to be done on my car

Service

Very quick and thorough service

Service

Met my expectations (which admittedly are high for BMW) although the wait was much longer than I had been told.

Service

10/10

Service

Jana give me excellent assistance.

Service

It is appreciated that there were 4 separate elements to the booking but it was clear from the end of warranty Video inspection that the Brake Fluid change was being done in parallel. So why 3 hours 40 minutes is beyond me.

Service

They called me up to remind me of my vehicle's MOT. Also, when I had to reschedule, it was done for me hassle free. On the appointment day, I did not have to wait too long to get the MOT done. And while I waited, I enjoyed 2 nice cups of mocha!

Service

As I said above , a very professional service , friendly and helpful staff , a comfortable waiting area with free hot drinks .

Service

Polite and professional staff explained everything properly

Service

Manager was not helpful, new car will need to go in for a 4th time in relation to a simple tracking issue.

Service

fixed an outstanding issue, very little hassle

Service

Customer service was excellent, whilst I waited for my car the waiting area was nice and refreshments freely available.

Service

Swift response in dealing with my repair work and great communication all round.

Service

the mechanic that fitted my camera and lady also made it so in services

Service

Good service, albeit the third attempt to correct the fault.

Service

Service carried out in 80 minutes

Service

Richard was amazing. He was a great sales person throughout and guided us well. He was always honest and friendly. He helped resolved all the problems with the car. Thank you Richard!

Service

I think I've got really lucky because, I had a brilliant service advisor Samuel Offe who was extremely helpful dealing with BMW UK and Stratstone Derby, he put a lot of efforts to make the customer satisfied. I hope he get's christmas bonus from BMW

Service

My car was running better after the service - so your technicians are very thorough and competent

Service

I don't see what else they could have done! Good set-up and excellent service. Between this level if service that I've experienced at Loughton too, I'll definitely buy another BMW..

Service

I checked the car in at 8:15. Asked if it was possible to have the car ready by 13:30 and told them I didn't want the car washed. I was contacted at 15:30. The car was washed and the engine light was on when i drove off.

Service

My car was recalled, I found the dealership very professional and friendly and nothing was to much trouble.

Service

Efficient and staff just great.

Service

Having spent close to £150 on this visit and always visiting Sytner BMW for service and MOT I was somewhat surprised to be quoted £6 to top up the window washers! BMW need to rethink customer service!

Service

The vehicle come for engine management light coming on it was rectified but 2 days after collecting the vechicle the light lighted up twice in one evening and by Thursday the light come on and stayed permanently.

Service

I had to chase up customer advisor Jana Haarbeck on numerous occasions for an update on my car,which sometimes she did not get back to me until following day. Which i felt unacceptable as i should not have to chase the advisor for an update.

Service

Was sold a dodgy X5 and now am left with a 20k bill. The service centre technicians have done all they can but are limited by management in what they can do so not their fault. BMW UK and Sytner management don't want to take any responsibility.

Service

Nice and friendly no issues.

Service

Easy check in and comfortable surroundings.

Service

We found very help full and easy explaining by customer service team

Service

Really poor communication and I was constantly having to chase for clarification on the repair, my case handler just didnt call to update or respond when she said she would

Service

I have always had a great experience from Sytner. It's refreshing to know the after sales are as good as the sales

Service

Very quick and kept me informed

Service

Problem with my car rectified immediately.

Service

The boot lid settings have been changed from my original settings

Service

Staff on hand straight away to start the process with any paperwork. Always nice to have friendly staff to greet you on arrival. Also very good appointment times enabling me to wait whilst there service is done.

Service

Car wasn't washed as told over the phone. Car came out more issues then resolved

Service

Friendly helpful staff Easy booking in n collection service Work was carried out in the time stated My car was returned gleaming

Service

A number of items had to be fixed on a newly purchased vehicle. The service manager took care to understand the issues and when completed, ensured that I was satisfied with the repairs.

Service

Everything appeared to be carried out with transparency. No pressure was made for work to be done by the department, even though it could be done cheaper elsewhere.

Service

Happy with everything also a follow up call to ensure everything is running well after your car has left.

Service

My partner showed up with 2 young children in an X5, the courtesy car was an convertible mini. She couldn't even get the car seat in, I'm amazed she tried. She then had to come back in the evening, so far 2 trips. They tried to give her the same car.

Service

Good experience

Service

Always great

Service

As above... extremely overpriced and no call back as promised.

Service

I had to call 3 times before getting update (messages taken by others were not passed on to my service contact). Invoice given to me did not specify 2 items of work carried out - brake fluid change and seal replacement for oil leak. Please send to me

Service

Had the fast lane service option and was very happy with the experience.

Service

Did everything required to my vehicle and pleasant and helpful staff

Service

- Service not completed correctly - car not hoovered (twice in a row now) - service price not in sync with other sytner pricing (£790 is excessively priced). - I am part of multiple Bmw forums/owner clubs also 4th

Service

They met all my expectations, completing the job in the time quoted.

Service

Sam was very helpful

Service

I booked 90 minutes slot but they took 150 minutes to finish the work and I missed some important appointment and the reason they give is because I am paying my charges on instalment's that's why and I need to inform them in advance

Service

Easy, clear, timings as expected.

Service

The service details are on the invoice. My car is washed too.

Service

Issue with reversing camera resolved

Service

All the queries and requirements we wanted were dealt with and we were kept informed.

Service

No problems and work completed, the man who help with dash cam was really good

Service

Welcoming and helpful

Service

Have been using Sytners at Harold Wood for many years and they have never let me down.Some staff move on and change ( that's life) but the quality of service is still the same... I would never go elsewhere. Damien the service manager is very good.

Service

They discovered that a car which I bought in January as

Service

Very good service

Service

Very good service

Service

Please also see above. In addition to the above, the video citnow by Alana Pettican very thorough and comprehensive. Excellent feature. Everything is indoor so it is always clean.

Service

The service was completed as expected - please see question 3

Service

BMW charged me excessively to repair car and did not help my case to my warranty company when it came to diagnosis and repair. Lack of update from dealers

Service

A friendly and welcoming atmosphere.

Service

Had interior lighting problems from the first day we bought the car (brand new). Failed to fix the problem numerous times and even to this day the lights aren't completely fixed. Failure to call back, email back and technicians rushing work.

Service

For the same reason as the previous answer. The service team could not have been more helpful, and it's dissappointing that you have to give a score that does not reflect their efforts.

Service

Booking in and remedial work was very good

Service

Repeatedly taken car in for same electrical faults again this morning an still no resolve I will not be choosing bmw again in dec

Service

Only complaint was lack of chocolate biscuits!

Service

Service team very friendly. Smiling. helpful.

Service

Perfect service and advice and on time

Service

Exceptional customer service

Service

efficient service

Service

Completely satisfied. The person that we dealt with, Samuel, was a joy to deal with.

Service

Very professional

Service

Staff helpful and service dose quickly.

Service

I have been a customer at Harold Wood for about 3 year, and nothing is to much trouble. They go out their way to help you, and because of that I can see me being a long term customer of Harold Wood.

Service

Kept informed along the way with my service.

Service

All went without a hitch and the car was ready earlier than expected

Service

My car had an MoT . The car was look after by service advisor Stephen silk I was kept informed of car progress also when finished car was washed ready for me to collect

Service

My issue was sorted out

Service

Did exactly what I wanted and explained every detail to me of the service that I required

Service

Very clear explanation of what has been done to the car and the prioritising of what needs to be done in future and in what order. This is excellent service. I believe them and I don't mind spending the money.

Service

All my expectations were met.

Service

One of my front tyres is getting wearing out in out corner. I have raised couple of times with the service personnel to understand if it has something to do with wheel misalignment, but I was told not due to wheel alignment which didn't convince me.

Service

The staff at Harold Wood were extremely organised and friendly. Neil Jackson talked me through a couple of concerns I had whilst booking my car in - really helpful and gave me confidence in the dealership.

Service

Fast Efficient Kept me well informed.Outstanding service.

Service

Friendly staff, good service.

Service

Chloe Alwin was very helpful

Service

Everything was organised and efficient

Service

Clearly highlighted all issues with my MOT and was able to undertake repair works immediately. The work was completed relatively quickly.

Service

Tom who runs the Night Service I trust implicitly and he always provide a reliable and efficient service. Would thoroughly recommend.

Service

Personnel good, issue with systems

Service

Great communication with the representative (Chloe Alyson), also finished the work to accommodate my wife's day routine.

Service

They didn't give me any documents what they did.

Service

Nothing negative to add.

Service

Greeted by name on arrival. Shown into Reception and handed over to a named person who advises on the service etc.

Service

overall service is ok,not bad, but not outstanding either most of the time they wash the car for you on occasions they have forgotten to do it , car always used to come out of service really clean now its a half hearted effort when they remember

Service

updated at each stage of work being undertaken.

Service

Danielle Thompson provides great customer service and communication throughout.

Service

Car was serviced and clean too plus I was informed as soon as the car was ready to collect

Service

Service manager very helpful and efficient

Service

THE 90 minute Fast Lane Service was not true! Took nearly 3 hours just for oil service.

Service

I have never been to the dealership before but whilst nearby I discovered the car had a puncture. Avnew tyre was fitted and I was on the road again in little over an hour. Not quite F1 but great service which I was very grateful for.

Service

From making the booking to taking the vehicle in the process was smooth and efficient. Staff were friendly and acted quickly to get my vehicle checked in and serviced. Far better than they had been previously.

Service

Again couldn't fault the help and advise Tom and Matt gave.

Service

Never disappointed with the service

Service

Because it was all very good

Service

other than waiting 30 minutes past my appointment time to be seen it was a great experience

Service

All good but long wait - 3hrs, not 2

Service

The staff at Harold Wood reacted to our concerns quickly, courtesly and positively which to a certain extent has restored our faith in BMW.

Service

Very helpful as I had a problem getting the car to them good service by Chole

Service

MOT was done quickly and future requirements explained and given timeframe on my mileage

Service

Very happy with the work that has been carried out. Even when I had a problem it was dealt with immediately and with no issues.

Service

Professional and quick work.

Service

Staff were fully attentive & knowledgable with product

Service

Was attended to by a pleasant and helpful personnel.

Service

The issues requiring attenion were resolved.

Service

Again cant fault it

Service

Once u got my money I feel like I'm treated like a second class citizen

Service

Professional service from reception team to service team

Service

Great experience with only 1 minor issue. If the dealership could be more competitive with replacement tyre prices, I wouldn't have needed to go elsewhere to get them. Over £60 per tyre more expensive than Kwik Fit!!!

Service

Great customer service in a very professional and polite environment .

Service

See my comments above

Service

Service was completed in a timely manner.

Service

As explained above the prompt response by team and quality of work.

Service

Was walked through the process quickly and no concerns

Service

repairs been done on the same day, on collection the car was nicely cleaned.

Service

Very satisfied as I was told how long it would take and it was completed on time. Was also made aware brakes are due and costs of service required for next year.

Service

Video health check is good as rarely would you examine the underside of your vehicle.

Service

I have been coming to Sytner Harold Wood for the past three years. I have always dealt with Tomasz Zalewski, he has always provided the best customer service possible and these days it's hard to find. I only trust my cars with Tomasz and his team.

Service

Not alot of communication once they had my car. But the issue was resolved.

Service

Quoted a price,exactly what I had to pay.Quick drop off and pick up.

Service

I did change my mind about having a service but it had already commenced

Service

Tomasz is a pleasure to deal with and if all staff are like him eveyone will be more thank happy, friendly professional and knowledgeable, testament to the department

Service

Rear wiper not reordered for my MOT retest day, kindly was told that a technician would come over to change at my address but not contacted since. Not a big deal.

Service

Had to come back day after to correct the repair :/

Service

The car was thoroughly inspected and work carried out appropriately.I found nothing to complain about on this visit.

Service

Always informed

Service

Very professional with a friendly approach. Very helpful and efficient staff and in particular Steve Silk who is very helpful, friendly and knowledgeable

Service

My car was completed and once again cleaned inside and out without me asking for it to be done. Charley kept me updated throughout the day, even when I couldn't answer the phone she always left polite messages.

Service

Very pleased at how fault was investigated and fixed

Service

This is a very busy centre. However the staff are lovely in particular Rebecca.

Service

Staff were very helpful, and I was very impressed with the Video of my safety check

Service

Faultless service from Sam Street and Rob Radley

Service

As above, honesty in explaining the issues at hand

Service

Service completed quicker than expected. Car cleaned thoroughly. Kept informed of progress.

Service

The service is great; the staff is polite and they look after you in a way that makes you feel welcome and comfortable.

Service

In addition to the rather lukewarm reception, a few weeks after the service my screen wash fluid ran out. I would have expected this would be checked and topped-up during the service. However, the video of the car inspection was a nice touch ????

Service

Helpful staff

Service

Dean at Sytner Harold Wood was outstanding, first class service!

Sales

Always kept up to date with the progress of the order.

Sales

Between Becca Howard and Alice Pattinson from the ordering and handover of my new Motability excellent service

Sales

The delivery was spot on and hassle free . Everything was perfectly organised.

Sales

There some issues with delivery. Also some issues with the pre delivery preparation.

Sales

Efficiently managed - everything went to plan.

Sales

Dave Cochrane at Sytners Harold Wood couldn't have been more helpful in helping me choose my new vehicle and ensuring the vehicle fore-filled my needs and expectations. I went for an X3 M40 and am delighted with it.

Sales

Very good services and lovely people.i highly recomend MR ASH to go to whnever anyone wants to buy a bmw from the centre

Sales

Fantastic, all options were presented very clearly. The purchase and pickup was seem less and stress free

Sales

Service, friendliness, and helpfulness

Sales

Friendly and professional service throughout the purchase.

Sales

A Five Star Service all round no stone left unturned from the purchase of my old vehicle to the purchase of my new car.Nothing was left to chance in dealing with documentation generally and all aspects seemed to be dealt with in a professional way.

Sales

Professional and excellent customer service.

Sales

Robbie Buckle was a good salesmen, nothing was a problem for him

Sales

kept informed of progress throughout deal. All questions answered promptly and Tammika even picked me up on collection day as I had no part ex.

Sales

We were running late on pickup day however Tamika and her colleagues still managed to fit us in and get everything arranged for us.

Sales

Great sales and finance team

Sales

Friendly, polite and extremely helpful. Family friendly and great with kids.

Sales

Being there was amazing felt like a kid in a candy store just amazing service and set up.

Sales

Excellent salesman who was very passionate about BMW, kept in contact throughout the buying process and nothing was to much trouble providing a superb customer experience

Sales

I was looked after by Amedeo Messoudi, he asked what I needed from my car, then went through all my options and recommended the active tourer. He kept me updated the whole time . I absolutely love my car and the colour , it's the perfect car for me

Sales

Becca Howard makes the process completely easy and a pleasure as it should be for a new car. Her customer service skills are impeccable and I highly recommend her to all my work/ friends.

Sales

It was all to do with the Sales executive Tammika Samuels, she was very patient and proffesional.

Sales

Again - this rating is all down to Ash at BMW Sytner Harold Wood

Sales

The great service , being updated with everything.

Sales

Great team working cohesively only downside, not enough biscuits??

Sales

Exceeded my expectations in all areas

Sales

The salesman, Robbie Buckle, went out of his way to ensure that I was completely satisfied my the purchase.

Sales

Delivery was arranged quickly. On the day of collection Ash took his time showing us around the car and new features compared to our old BMW. He had a great knowledge of how to car worked.