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Too expensive, and unable to sort problem out
care about the customer
I have white leather seats and returned to my car to find black grease marks al over them
I had to chase for a follow up quote. It was sent once I reminded the consultant
I had to cut my session short in the hospital to return the car
Work was carried out quickly and I was well informed on the service through video.
No particular reason other than given what I required and no more
I could see that staff went on lunch that's why I had to wait so long.
Dave Cochrane is the beat car salesman I've ever met.
As above but a few times not being as I expected with keeping me up to date with my car
Took a longer than expected, but overall a very good service
They have scratched , more likely when they washed it, my car and did not remedied it when I raised the point. I washed the car myself and SYtner had washed it about 3-4 times.
Good service from person looking after my car
Helpful Responsive Responsible Kind
Jana was my service consultant and very impressive.
Staff were knowledgeable and helpful.
Again for the explanation above. This is not my first experience with Sytner Harold Wood where the waiting time also seems excessive with no updates provided by the reception team.
Tomasz, the service assistant was great until my windscreen was cracked. Then he was unreachable and has failed to return my calls. Im so disappointed with you. BMW is such a prestigious brand yet so far, the after care has failed to live up name.
When I was first contacted, the call seemed rushed and not bothered.
Very good service from Chloe and the team - very knowledgeable and kept me updated throughout. No complaints.
Friendly and helpful
Great, especially the health check video assessment of the car taking you along the vehicle - visible proof so you can see and hear about any potential problems for yourself rather than just written down.
Great service from Chloe everything was dealt with quickly and efficiently
As stated above the two young ladies that looked after me went the extra mile. There were no courtesy cars available and Becca Howard gave me her company car to use whilst mine was in the workshop.
Easy straightforward transaction.
Same fault re occurred with the boot cover. Lost count of how many times now it's broken
Sytner Harold Wood are always excellent. The staff are helpful, and always make sure I know what's going on. Can't fault them.
Fine but please see the above comments. When booking, I was assured that the iDrive system's service record would be corrected at the same time as the MOT. Upon arrival at Sytner I was told that it could not do this. Disappointing.
Very informative video outlining any issues and what the service had picked upon.
Seen really quickly everything explained
No problems car was ready and cleaned at pick up tome
See answers to the above. Also car was collected an hour before the time we had agreed and returned when I was out even though the manager had said he wanted to discuss things with me and I had specially advised in writing what time I would be home.
Seating in waiting area in need to replacement. Very worn and unsightly
My usual rep, Jana, was away. The car had been in for 3 weeks and i was told it would be ready on the Thursday. I called on the Friday and following Monday but no one returned my call. After complaining I did receive a call and eventually got the car
Was told to raise any concerns I have about my car with the centre. After a week I was worried that something wasn't right with my car. I contacted Harold Wood and was told that someone will get back in contact with me. I've been waiting two weeks
Great service. Samuel was very polite, helpful
I was told my car was ready but first my car could not be found, then I was told it had been double parked and the keys to the other car could not be found. I was getting very stressed as I had to collect my grandson from nursery.
Always treated well.
Everything was done quickly and well
From my arrival, the car is taken care of by the attendant. I can have coffee or another drink in a relaxed atmosphere while waiting for the service advisor
Customer service was great.
I was satisfied with the Service Contact, the only thing is that I brought the car in at 8am for a 'while you wait' service and MOT and did not leave until 12.30. On reflection I should leave the car with you in future.
Thomasz my service advisor was very knowledgeable and provided excellent customer service.
Chloe was exceptional in her handling of my vehicle and resolving problems. Having felt disappointed with the Sales experience, I have been shown the level of customer service I expect from the BMW brand.
Always a great service
The customer service side was excellent, but this is the third time that I have had my car serviced at Synter and the third time that I have collected it unwashed. Not a big issue, but I would have thought a fairly easy thing to do.
you could not get the job done in time ie 8 hrs
See above. Disgraceful attitude and service. I have stewed by dissatisfaction. I have been promised it would be looked into and I would be contacted. Nothing at all from Sytner. I have to call only to be told the same thing again !!!
Matthew Tomlinson was great
Listened to what I needed.
Just seems like you get a cup of coffee and wait for ever while my car was not checked properly and then given an invoice amount that shouldn't or is not justifiable
They did everything I asked for
Agent was friendly, professional and helpful.
Very Friendly and approachable staff.
My service advisor, Jackie Woolley, was very friendly, helpful, efficient and went the extra mile for me. Exceptional customer service skills.
Circumstances meant we had to leave the vehicle overnight. No problem at all and received a phone call when promised.
So prior to my service my car seemed okay. However since the service; a noise could be heard it sounded as if something had dropped. And the service light remains on. I have paid £346 approximately for a service which if I haven't received.
Ben the service manager and Tom were great and very apologetic to the issues I had raised however I do not feel bmw is a company I can longer trust
My needs were met and Adam made sure I had a hassle free visit
You make beautiful cars but they are somewhat ruined by the hubs which go rusty in less than a year. I complained to the Dealer about this and he agreed it spoils the car he said he asked BMW UK and they said theywill not cover this under warranty.
Chloe, our service assistant was very polite, and communicated with me, keeping me updated during the entire process The car came back having been cleaned inside and out. I found it an easy, pain free experience.
Staff kept me informed, I was over half hour early and I was not kept waiting any longer. Video was sent to my phone with essential information.
My car is 23 years old and it runs like new. Very good servicing and feed back.
The Service Advisor (Jackie Woolley) who looked after me for the recent work undertaken by BMW made an extra effort to counter a minor niggle I had about Sytner Harold Wood not returning 'phone calls. Jackie rang regularly to keep me up-to-date.
Generally excellent. However my vehicle came back with an advisory to realise to change brakes / brake pads soon. I have requested a quote 3 times. Once in the phone and twice by email. And no response by Jackie.
I was provided with a video of the underside inspection of my car and everything was done efficiently and to a good standard.
They solve the problem at once.
Would you be satisfied with polish on the pedals?
the whole process was fast and efficient
The fault was found and rectified. It was not the expected cause as far as I was concerned. The rectification worked.
Friendly, fast and efficient.
Maybe a minor point but the offered after service car wash was not carried out.
Emma in reception was excellent and very helpful. Ross was also helpful when I had to return just one week later.
Last time I visited I had a terrible experience but this visit was right back to where they used to be....fantastic service resumed!
My BMW has done 24760 miles nearly four years old to be told l needed front bushes and a track rod nearly £1100. Not happy should BMW be helping out here?
I would of said completely, but this was the only time my car wasnt cleaned My car wasnt cleaned thats my only disappointment
Very high price charged for oil
There was an unexpected problem during service and it was dealt with well.
Jana was amazing and easy to deal with. The whole process was easy
in , job done , out
In last five years this the first time come across very rude and bad customer service.
Efficient and professional service.
I paid for a few items which I thought would have been free.
Did not like the after sales position on supplying tires. They do not look like they need replacing.
Excellent customer service. Very friendly staff very helpful
Things went OK.
I was not so happy with the receptionist who failed to pass me on to a professional person, instead she gave me a wrong advice.
An honest approach by the staff. The problem proved to be a failure of parts fitted in a previous repair, so the problem was rectified with no charge
Easy online booking system. Chloe was very accommodating and informative during the visit
No problems at all I was kept informed before during and after the service to let me know what was going on.
All work carried out as planned with clear feedback on work done and service checks carried out.
You are greeted at the entrance and guided on the following steps till the vehicle is handed back to you nice and clean, with a video of what was carried about for your personal record.
Thomas is always very helpful
Had an issue with validity of service pack but this got resolved.
Demi was very polite and helpful And liked the video of my car with good commentary
Good service from Chloe before and after the service.
The staff are very polite, friendly and helpfull.
It was an ordinary dealership experience, neither better nor worse than normal
Yana was friendly and clear. Dropped score as I was told my car would be ready by 5 and someone would call me. Unfortunately I didn't receive a call and luckily I booked a taxi to get back to BMW by 5.
Sales advisor Ash Safdar was excellent
Because I was satisfied
Everything was completed to my satisfaction
A little bit more communication with vehicle owner please.
The recent service and MOT was easily organised and efficiently executed.
top service as always
Brilliant professional service
With the issues identified with car, there was one I was expecting to get resolves under warranty and it was sorted out without any hassle, which was a really good service experience. Also, Jana (service advisor) was extremely helpful with everything
Happy with everything about the service
Just come in for a front steering recall ended up fixing a gear Leaver seal as well which I would have no knowledge of. If I wasn't told and was done under warntee
Excellent service from Jana and the team. The car wasn't washed, but Jana has said I can pop back anytime to have this done. This sort of personal touch makes the experience that much better. Thank you Jana.
Car dropped to wrong address Rude lying staff
I had to call 3 times to get an update on the car's progress and only recieved a call back at 4pm. Car came back with a long think scratch which is being investigated but not heard anything for over a week.
Overall experience was positive however I had to wait 1 hour at reception to simply collect my car as there were not sufficient drivers to bring my car from parking to the front. No explanation was given for the delay despite numerous requests
No problem with the service but had also booked in to have an MOT done at the same time. I got a call the day before to say the MOT can't be done at the same time so would have to rebook another slot.
Did not put seat covers on my leather seats as asked. This resulted in my red leather seats gaining black marks which cannot be removed with a soapy cloth. Very dissatisfied and disappointed.
Excellent service throughout.
YOUR SERVICE ADVISER KEPT ME UPDATED WITH THE PROCESS OF MY VEHICLE AND WHEN I RETURNED FOR A RETEST IT WAS QUICKLY SORTED OUT EXCELLENT CUSTOMER SERVICE
All was well but car was delayed by a few days.
The service received from Ash Safdar was excellent. He kept me updated. I didn't need to chase things, which gave me a greater sense of comfort and confidence in BMW. I would recommend the dealership to others and specifically Ash.
Again, everything as expected
Because I was satisfied.
Sytner Harold Wood is very good. Second car with Robbie Buckle who is superb to deal with. I am converted from 15 years of Mercedes at the moment.
Mark Daniels was great but the prep team should have noticed the problem and cancelled my collection date
Kept informed all the time
good service from Mark Daniels
Our only observaton would be that initially we were asked to pick the vehicle up on a day thay that was not convenient but this was resolved. The business manager, (Laura Hinton) was particularly helpful in finding available options
Until the issue with the Bluetooth in the car is resolved I won't be 109 percent happy.
With my new delivered car it had some manufacturing issues which was swapped through BMW due to sales manger and my sales advisor Mr Ash affords. I'm extremely happy with their services.
Great experience and attentive team and nice finish for presenting the new car to me though the time I was in the showroom on that day was overly long as the paperwork or something seemed to take an age!
All down to the Sales person, Amadeo. He took considerable time to source a car to meet our lifestyle and requirements and faciliated the purchase with friendly efficiency.
Amazing experience from beginning to end with my salesman at BMW Sytner called Amadeo.
Car looked amazing and ready to go on time from the showroom.
They have an excellent salesman: Ash Sardar
WAS LOOKED AFTER AT YOUR ROMFORD BRANCH , BY DEAN BURGESS HE KEPT ME FULLY INFORMED OF THE VEHICLES PROGRESS , ALWAYS HAD TIME IF I REQUIRED ADDITIONAL INFORMATION , ALWAYS MADE ME WELCOME WHEN I HAD TO VISIT THE CENTRE , COULD NOT FAULT ANYTHING
The centre provided an excellent venue to view cars. No one was 'pushy' but help was readily available when requested. I found Ash Safdar to be particularly helpful.
The centre have always been helpful and very competitive
The salesman Ash Safdar, he is very helpful, undernstands the customers needs, will go out of hes way to satisfy the customer. Could not ask for more.
Because they were very friendly and honest as I am disabled it would help my situation too drive it
All went to plan with excellent follow up
The purchase of the car was really quick, didn't have to wait for long to drive my vehicle, in general other car dealers have a long waiting cue.
Because it's true.
Apart from being very happy with our new car the experience we had at bmw Sytner Harold wood was very friendly and professional. I would like to wish our thanks and gratitude to Torgut Mehmet.
Was kept up to date every step of the way by salesperson. Ash safdar
From start to finish the salesman Mark Daniels listened to our requirements and found our exact choice of vehicle at the right price and completed everything at the required time
Reception staff were amazing it was a very busy day but they made me feel welcome offering drinks etc
Sales person Becca Howard was great, didn't oversell and listended to what we wanted.
We were in the market to buy an A Class or 1 Series. The main differentiator for us was the service we received from Ash - which was superb as always. This is why we bought the 1 series which is our third BMW from Ash in the space of 5 years.