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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

my advisor Hollie was very knowledgeable and helpful.

Service

Sytner did their best to investigate, test and fix the issues with the car.

Service

Good service but technician was unable to find my issues with the vehicle

Service

I was given a loan car which was manual and significantly smaller (Mini cooper) than my 3 series. When I requested a automatic car I was told I should have requested one earlier. I havnt driven a Manual for over 2 years so it was uncomfortable.

Service

Advance Telephone booking, efficient drop off, while u wait, pick up after expected 2 hour duration.

Service

Made Welcome Kept to timings Applied discount options Immaculate valet of car

Service

This part was so so, when I booked my running in service, they couldn't offer me a Courtesy Car, but again Ash the sales advisor came to the rescue and loaned me his car. Honestly people like him and as a company should Appreciate him

Service

A few minor errors on the report but the car does seem to be OK and it was returned lovely and clean.

Service

The service is fine, like I said I'm more unhappy of the vehicle itself

Service

service and repair done promptly

Service

£380 for an oil change and no car wash after my service

Service

The people take care and are personable, There is a slight problem with work taking too long.

Service

I could not give be completely satisfied due to longer waiting time.

Service

The sales advisor gave me all the best I expected as a customer

Service

Took longer due to wheel problem! Motability car needs kwikfit to replace tyres but car could not be moved and kwikfit couldn't come out for days! Bmw sytner sorted the problem

Service

The work was done efficiently. My car was beautifully cleaned and polished. The overall cost is extremely competitive. I live in a little village with two MOT garages but I'd rather drive from Aveley just to come to your showroom.

Service

Charley was polite and really helpful. Going the extra mile re the cost of my running in service as I had bought my m4 from this dealership.

Service

Such poor customer care from our advisor. Stuart Davis did not return calls and came accross as if he couldn't be bothered with me. Tried to get the car warranty check weeks ago but no courtesy car so could not do it, was not told I could extend it.

Service

My car was in for 5 days & l was updated with the progress

Service

FRIENDLY STAFF AND GOOD EXPERIENCE

Service

They serviced my car, took care of everything that needed topping up (excl diesel of course) and they gave it a wash before I picked it up!

Service

Would be 5 but took longer than initially stated

Service

Everything on schedule and kept informed of progress.

Service

Bad communication and below average customer service.

Service

90 minute express service took approx 140 minutes

Service

No waiting, no fuss, contacted me when my car was ready

Service

Staff I dealt with were very helpful and got my problem fixed promptly

Service

Service completed

Service

Friendly service and reasonably priced

Service

Reception Team are always friendly and attentive.. Advisors are equally friendly .. knowledgeable.. reassuring .Always call after I have had my car fixed to ensure I am happy.Nice atmosphere every time I go. Service video is brilliant.

Service

Good staff

Service

Type price not very competitive. £249.00 fitted with Kwik-Fit but same tyres with BMW was £100 more. Manager reduced cost by £40.00 which was (apparently) cost price. Fair compromise but think could do better.

Service

Difficult to get an appointment. That appointment cancelled. Difficult to contact. Do not return calls. Do not keep you advised of progress. Courtesy car not fit for a dog to travel in. Car returned visually faulty. Still not fixed.

Service

I asked then to look at the computer that keeps telling me check my tyres but I still keep getting this message they haven't done this for me

Service

I can honestly say bmw Harold wood is the best dealer ship I have visited staff are very polite very experienced technicians best! customer service always great and kept me up to date at all times while my car was there Compared to bmw ruxly lol

Service

Well looked after

Service

Very clear explanation of service and future requirements.

Service

The service

Service

Very good staff and very helpful

Service

Technical Video was very low on sound quality and hard to hear. After vehicle handover, I needed to return to the service center as the service light was still on.

Service

Cannot fault bmw in anyway ??

Service

I was perfectly happy with the service / MOT work carried out by Sytner Harold Wood and with my experience of dealing with them.

Service

Staffed by competent, pleasant and friendly people.

Service

Steve very helpful

Service

My car was fixed earlier than expected and covered under my comprehensive warranty.

Service

My experience was much improved from my visit last year. The advisers were able to book my car in at a times that was convenient to me and were understanding of my need to have the car returned to me at the end of each day.

Service

Staff were fairly friendly. The labour charge for the fix to timing chain seemed excessiveness.

Service

Good service, my car was cleaned

Service

the car was not fixed correctly until I showed mechanic the previous videos of leak and he was able to locate the leak, my car as been in the workshop several times the heat sheild has been damaged in last visit and in previous videos it was intact

Service

I went there without an appointment to turn off one of the notifications on the dashboard, they said the car needed a service and did it there and then while I waited.

Service

Well looked after

Service

My M5 competition was in for first 1500 mile service when I drove home the dash lights and ambient lights were not working I have managed to get the ambient lights working but the center dash and radio lights are still out I now need to re book in ??

Service

Wasn't kept waiting for to long and staff was helpful

Service

Car wasn't washed or cleaned

Service

Have complained about damp, musty smell from the air-con since we bought the car. Been 3 times and they have run the Clean, but not the treat & Disinfect of the Entire Air Conditioning. Now saying bring it back in the summer and we will do for £200!

Service

Did not receive mechanics video otherwise would have been 5 stars

Service

I was asking quotation to repair the fault but did not receive and I called again yesterday still I did not receive the quote for the work have to be done on my car

Service

Service with a smile and work carried out quickly and as required

Service

Met my expectations (which admittedly are high for BMW) although the wait was much longer than I had been told.

Service

Very quick and thorough service

Service

10/10

Service

Jana give me excellent assistance.

Service

It is appreciated that there were 4 separate elements to the booking but it was clear from the end of warranty Video inspection that the Brake Fluid change was being done in parallel. So why 3 hours 40 minutes is beyond me.

Service

As I said above , a very professional service , friendly and helpful staff , a comfortable waiting area with free hot drinks .

Service

They called me up to remind me of my vehicle's MOT. Also, when I had to reschedule, it was done for me hassle free. On the appointment day, I did not have to wait too long to get the MOT done. And while I waited, I enjoyed 2 nice cups of mocha!

Service

fixed an outstanding issue, very little hassle

Service

Manager was not helpful, new car will need to go in for a 4th time in relation to a simple tracking issue.

Service

Polite and professional staff explained everything properly

Service

the mechanic that fitted my camera and lady also made it so in services

Service

Customer service was excellent, whilst I waited for my car the waiting area was nice and refreshments freely available.

Service

Swift response in dealing with my repair work and great communication all round.

Service

Service carried out in 80 minutes

Service

Good service, albeit the third attempt to correct the fault.

Service

I don't see what else they could have done! Good set-up and excellent service. Between this level if service that I've experienced at Loughton too, I'll definitely buy another BMW..

Service

I think I've got really lucky because, I had a brilliant service advisor Samuel Offe who was extremely helpful dealing with BMW UK and Stratstone Derby, he put a lot of efforts to make the customer satisfied. I hope he get's christmas bonus from BMW

Service

My car was running better after the service - so your technicians are very thorough and competent

Service

Richard was amazing. He was a great sales person throughout and guided us well. He was always honest and friendly. He helped resolved all the problems with the car. Thank you Richard!

Service

I checked the car in at 8:15. Asked if it was possible to have the car ready by 13:30 and told them I didn't want the car washed. I was contacted at 15:30. The car was washed and the engine light was on when i drove off.

Service

Having spent close to £150 on this visit and always visiting Sytner BMW for service and MOT I was somewhat surprised to be quoted £6 to top up the window washers! BMW need to rethink customer service!

Service

Efficient and staff just great.

Service

My car was recalled, I found the dealership very professional and friendly and nothing was to much trouble.

Service

I had to chase up customer advisor Jana Haarbeck on numerous occasions for an update on my car,which sometimes she did not get back to me until following day. Which i felt unacceptable as i should not have to chase the advisor for an update.

Service

Was sold a dodgy X5 and now am left with a 20k bill. The service centre technicians have done all they can but are limited by management in what they can do so not their fault. BMW UK and Sytner management don't want to take any responsibility.

Service

The vehicle come for engine management light coming on it was rectified but 2 days after collecting the vechicle the light lighted up twice in one evening and by Thursday the light come on and stayed permanently.

Service

Nice and friendly no issues.

Service

Easy check in and comfortable surroundings.

Service

Really poor communication and I was constantly having to chase for clarification on the repair, my case handler just didnt call to update or respond when she said she would

Service

We found very help full and easy explaining by customer service team

Service

Very quick and kept me informed

Service

I have always had a great experience from Sytner. It's refreshing to know the after sales are as good as the sales

Service

The boot lid settings have been changed from my original settings

Service

Staff on hand straight away to start the process with any paperwork. Always nice to have friendly staff to greet you on arrival. Also very good appointment times enabling me to wait whilst there service is done.

Service

Problem with my car rectified immediately.

Service

Car wasn't washed as told over the phone. Car came out more issues then resolved

Service

Friendly helpful staff Easy booking in n collection service Work was carried out in the time stated My car was returned gleaming

Service

A number of items had to be fixed on a newly purchased vehicle. The service manager took care to understand the issues and when completed, ensured that I was satisfied with the repairs.

Service

My partner showed up with 2 young children in an X5, the courtesy car was an convertible mini. She couldn't even get the car seat in, I'm amazed she tried. She then had to come back in the evening, so far 2 trips. They tried to give her the same car.

Service

Happy with everything also a follow up call to ensure everything is running well after your car has left.

Service

Everything appeared to be carried out with transparency. No pressure was made for work to be done by the department, even though it could be done cheaper elsewhere.

Service

As above... extremely overpriced and no call back as promised.

Service

Good experience

Service

Always great

Service

Had the fast lane service option and was very happy with the experience.

Service

- Service not completed correctly - car not hoovered (twice in a row now) - service price not in sync with other sytner pricing (£790 is excessively priced). - I am part of multiple Bmw forums/owner clubs also 4th

Service

Did everything required to my vehicle and pleasant and helpful staff

Service

I had to call 3 times before getting update (messages taken by others were not passed on to my service contact). Invoice given to me did not specify 2 items of work carried out - brake fluid change and seal replacement for oil leak. Please send to me

Service

They met all my expectations, completing the job in the time quoted.

Service

Sam was very helpful

Service

Easy, clear, timings as expected.

Service

The service details are on the invoice. My car is washed too.

Service

I booked 90 minutes slot but they took 150 minutes to finish the work and I missed some important appointment and the reason they give is because I am paying my charges on instalment's that's why and I need to inform them in advance

Service

Issue with reversing camera resolved

Service

All the queries and requirements we wanted were dealt with and we were kept informed.

Service

No problems and work completed, the man who help with dash cam was really good

Service

Welcoming and helpful

Service

Have been using Sytners at Harold Wood for many years and they have never let me down.Some staff move on and change ( that's life) but the quality of service is still the same... I would never go elsewhere. Damien the service manager is very good.

Service

Very good service

Service

They discovered that a car which I bought in January as

Service

Please also see above. In addition to the above, the video citnow by Alana Pettican very thorough and comprehensive. Excellent feature. Everything is indoor so it is always clean.

Service

Very good service

Service

The service was completed as expected - please see question 3

Service

BMW charged me excessively to repair car and did not help my case to my warranty company when it came to diagnosis and repair. Lack of update from dealers

Service

Had interior lighting problems from the first day we bought the car (brand new). Failed to fix the problem numerous times and even to this day the lights aren't completely fixed. Failure to call back, email back and technicians rushing work.

Service

For the same reason as the previous answer. The service team could not have been more helpful, and it's dissappointing that you have to give a score that does not reflect their efforts.

Service

A friendly and welcoming atmosphere.

Service

Repeatedly taken car in for same electrical faults again this morning an still no resolve I will not be choosing bmw again in dec

Service

Only complaint was lack of chocolate biscuits!

Service

Booking in and remedial work was very good

Service

Service team very friendly. Smiling. helpful.

Service

Exceptional customer service

Service

Perfect service and advice and on time

Service

I have found some damage to the car that I didn't notice on handover (scratched glass on the rear)

Sales

The professional looking after me (Robbie Buckle at BMW Sytner Harold Wood), had been fantastic! He was friendly, knew all the details of the models I was interested in, was super-efficient to get things done, and extremely responsive in my emails.

Sales

Ash at Harold wood looked after me

Sales

It was a very pleasurable experience

Sales

Everything was perfect and as one would expect when buying a brand new car

Sales

Amedeo at Sytner Harold Wood was just amazing keeping me up to date all the time.

Sales

To be honest, your staff - Alice and Samuel made all the difference. They were simply a breath of fresh air considering what I'd been through and endured with Sytner Tamworth before opting to take my business to them (Sytner Harold Wood)

Sales

As before, I have always had very good service from BMW Sytner Harold Wood

Sales

Amadao at Harold Hill was fantastic

Sales

Mainly due to the level of service provided by your repairs customer service team.

Sales

Externally satisfied with the deal, advice and service received by all. Friendly front desk, great sales and finance.

Sales

When I phoned and I asked to speak with the sales person I was dealing with, should Dean be unavailable at the time of my call, Dean always returned my call. Dean Burgess was very good to deal with

Sales

The purchase and delivery of the car was a very good experience. I received good support from the client executive during the whole process and I liked the flexibility I received for me to collect the car. Overall the experience was very pleasant.

Sales

Dean at Sytner Harold Wood was outstanding, first class service!

Sales

Between Becca Howard and Alice Pattinson from the ordering and handover of my new Motability excellent service

Sales

Always kept up to date with the progress of the order.

Sales

The delivery was spot on and hassle free . Everything was perfectly organised.

Sales

There some issues with delivery. Also some issues with the pre delivery preparation.

Sales

Efficiently managed - everything went to plan.

Sales

Dave Cochrane at Sytners Harold Wood couldn't have been more helpful in helping me choose my new vehicle and ensuring the vehicle fore-filled my needs and expectations. I went for an X3 M40 and am delighted with it.

Sales

Very good services and lovely people.i highly recomend MR ASH to go to whnever anyone wants to buy a bmw from the centre

Sales

Fantastic, all options were presented very clearly. The purchase and pickup was seem less and stress free