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ABOUT Sytner Harold Wood

Find out more about what we do and our team.

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Meet the team

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Adrian Hill

Managing Director

Sam Street

BMW General Sales Manager

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service

Service

See above

Service

As this branch were open till late I was able to do my MoT ,Oil serviced during the week and did not made any effect at my day job. Very pleased with that

Service

Easy to book Look after their customers

Service

They was very welcoming and had good standards of hygiene when it comes to COVID

Service

Great service as always.

Service

Service adviser was excellent.

Service

They have always provided me with a great level of service. I can't fault them really.

Service

Very, excellent service, Samuel was great (servicing). Nothing to point.

Service

Easy, good social dstancing, simple process - was well informed over phoen throughout

Service

With the current pandemic the staff have had to work differently & the quality of customer service hasn't changed. Whilst my car was in being serviced & MOT'd I received telephone calls & videos to update me on the process of the job, as was promise.

Service

Excellent service and very pleased with the deal I got.

Service

From booking to dropping and picking the car, all straight forward

Service

Always quick and easy

Service

One of the best branches in London. 100% better than Sumter Chigwell

Service

From the booking in the service to getting the vehicle back you are well informed about all the steps they feel you would improve the way you drive and care for the car. Great Covid awareness from the staff on duty. One of a small group of service ce

Service

Met expectations, despite the current pandemic/circumstances.

Service

Customer care excellent. Well thought out COVID-19 precautions in place. Polite and friendly staff.

Service

Do what they say

Service

The whole process from reception to collection was seamless.

Service

Hollie Langsworthy is true professional. She took care of everything what I needed.

Service

Service was carried out quickly and the visit to the garage was convenient

Service

We have owned Bmw cars since 1998 which I think speaks for itself

Service

Very friendly and efficient service.

Service

Prompt and trustworthy

Service

Your service engineers are very thourough and allways do good job

Service

Never had a bad experience with you

Service

Ben really took the time to 'listen' to me as a customer and provide a tailored solution to my problem.

Service

Very efficient

Service

Very impressed with Nick (Service Manager)and Adam (Service Advisor). They worked really hard to resolve my problem

Service

Explained the whole process and kept me updated

Service

Professional and helpful.

Service

absolutely nothing to complain about. everyone efficient in all dealings

Service

Always prompt and efficient service and the staff are always friendly and helpful

Service

I asked for 2 additional things in advance (a paint stick, and resolution of a programming issue). I was told no problem on booking , then on the day neither issue could be solved and was promised one in the post and a call on how to solve the other

Service

I was very happy with the service. Steve was extremely helpful and made this experience quick, efficient and straightforward.

Service

I was kept informed about the work required on me vehicle all the way through. When another issue was spotted that could potentially resolve all issues I was updated promptly

Service

Customer rep. Chole was very good at she those, she get my car ready within a day.

Service

From booking my car in with Jana haarbeck being provided with a quality loan car right through to when my car was ready I was treated in a very personal and professional manner by Jana haarbeck and so was my car.

Service

Because I'm completely satisfied!!

Service

Overall, especially given the Covid situation, having my car serviced was a smooth experience. Opening at 07:00 is very helpful as I start work in London at 08:00. Staff were helpful and the car was returned promptly.

Service

Outstanding issues satisfactorily carried out and general service of high standard

Service

quick and safe

Service

Again, great service and very easy in terms of process

Service

I was kept informed of the process throughout

Service

Had to cancel initial appointment at very late notice, was offered new appointment at a suitable time without any issue. Communication on day of service was excellent and Covid measures in place were clear and seemed suitable to manage the risk

Service

GOOD SERVICE IN STRANGE TIMES

Service

Problem resolved and under warranty

Service

Demi Madden was very helpful with my queries and kept me updated on the progress of my car. She provided great customer service, was polite and efficient. Real asset to the Sytner team

Service

Great aftercare

Service

Excellent, lovely atmosphere and staff do all they can to help

Service

They have resolved the issue

Service

The night shift are great. The service in the evening is really quick on drop off.

Service

Communication and clarity by staff with positive approach.

Service

As with last year, they really went over and above the norm to collect and deliver my car for it's service. I really appreciate that gesture, as I'm medically vulnerable and shielding, so it enabled me to get my service and MOT done.

Service

jana excellent advisor.

Service

Straightforward, told me when to collect and social distancing was done well too.

Service

Never a problem

Service

Professional and trustworthy

Service

We had no hassle whatsoever and I felt safe in the building with their Covid measure

Service

Always get good service from Harold wood

Service

Chloe was amazing. Polite, kind and understanding. Always willing to go that extra mile for the client..

Service

all work carried out to my satisfaction

Service

Hollie Langsworthy was very helpful. She kept me well informed.

Service

Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.

Service

The service level was excellent

Service

would be good to get a loyalty discount. Using the same garage every time should come with a benefit.

Service

everything solved

Service

The work was carried out quickly and was completed at the specified time.

Service

My service met all my expectations and was COVID risk free.

Service

Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!

Service

The service was very quick

Service

There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.

Service

Polite, friendly and welcoming. Service was completed really quickly and efficiently

Service

Great customer service.

Service

Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .

Service

The service assistant was extremely informed and helpful, left me in no doubt about the work done

Service

Excellent from start to finish, it including facilities at BMW

Service

MOT completed quickly and no delay

Service

Everything was dealt with very well

Service

Timely work , good feedback and a problem explained dealt with while I was on site

Service

Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.

Service

An umbrella would have been nice but on a serious note yes given we had to collect our car during lockdown it was all handled well by the team

Sales

Went very smoothly, nothing was too much trouble and everyone was polite and efficient

Sales

That's wonderful. Its very easy and all steps have been sorted out very fast

Sales

Mark Daniels was excellent throughout the whole process. Will use Mark again in any future business.

Sales

I have been to other car dealers in the last twenty year and this is honestly the very best.

Sales

Very quick & straight forward

Sales

Very helpful

Sales

Mark Daniels was very helpful and professional. He provided a great service. Would highly recommend We were also updated on a regular basis of the progress on the new car and it was a smooth process when picking up the car.

Sales

Felt safe and like I was only person there xx

Sales

Everything made clear and the car even arrived earlier than expected with a big effort to ensure I had the car before my trip away

Sales

my salesperson kept me informed.

Sales

Very satisfied, Rebecca and Tamika did a great job at handover. I have had BMWs in the past from other dealers, but I'm very impressed with the service I was given at Sytner Romford.

Sales

All the staff at Sytner Romford were excellent.The sales representative Robbie Buckle was really good. He came in on his day off when I picked my car up, to finalise everything and made sure I was happy with everything . Really nice.

Sales

Was kept informed of what was happening with delivery of the car

Sales

I was helped through the process to select the best options - and only those I needed. Process was quick and well managed.

Sales

Dean Burgess was fantastic and made sure he understood what I needed and then provide me the best available car.

Sales

Amadeo the sales person I had was very good, friendly and stayed in contact. They got me the numberplate with my initials on that I wanted. The car sale was straight forward and everything explained to me.

Sales

Such an amazing professional team

Sales

Your sales team, Robbie Buckle and Nick (sorry, I can't remember his surname but he dealt with the paper work) were superb.

Sales

The people there were very friendly and very experienced. They patiently and carefully explained about the car Dean Burgess and Nick Thake were very helpful.

Sales

All questions answered

Sales

The lady Tammika who dealt with us was very helpful, polite and friendly, professional made sure we understood everything clearly and she made the experience very nice for the whole family. Outstanding work thank you.

Sales

The centre, and particularly the sales representative Ash, was very helpful in trying to find the best deal and the right car. He was very open and honest in his dealing with us.

Sales

Ash couldn't have done any more. He got me a fantastic car at a fantastic price. He kept me up to date all the way through to me collecting the car, and has since continued to contact me to ensure I'm getting on ok with it.

Sales

Elliot is a great ambassador fir BMW

Sales

Very quick hand over very good presentation of the vehicle

Sales

Very reliable team and salesman , i have been buying cars with BMW for the last 20 years. Best experience so far

Sales

It was all done efficiently but not rushed.

Sales

Amedeo Messoudi had great support behind him and dealing with Steve (sales manager) and Nick (business manager) made the process simple to deal with. On the day of collecting the car, we were made to feel special and well looked after.

Sales

Got everything I wanted

Sales

easy handover

Sales

I was given all the information that I needed to make the right choice.

Sales

Got to give our salesman Amedeo Messoudi a mention, he was fantastic throughout the whole process, making it a pleasure to buy our new car, thanks so much! Also to Nick Thake making the finance side a breeze.

Sales

Ash Safdar has been brilliant as always. He is someone I fully trust and goes above and beyond to accommodate my needs. I did look into a Q7 before going for the X5. The service Ash provided compared to the Audi dealership was a key deciding factor.

Sales

Friendly, helpful and informative.

Sales

Clean car and was kept informed every step of the way.

Sales

very friendly helpful and courteous staff

Sales

Swift and effortless

Sales

Ash made the whole experience great, fully explained the process, kept me informed of updates re my vehicle etc. Having all the paperwork sent via email for the finance etc was also beneficial.

Sales

Dealt with Robbie Buckle and he was excellent, I got a good deal and process was slick and professional. Much better experience than the previous car I bought (from a competitor)

Sales

Great sales man to deal with.

Sales

Very professional and helpful staff.

Sales

Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.

Sales

As above