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ABOUT Sytner Harold Wood

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Sam Street

BMW General Sales Manager
  • Years at the dealership 6
  • Years in the industry 12
  • Department New BMW Sales
  • Hobbies Running marathons

Becca Howard

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department New BMW Sales
  • Hobbies Lifting weights and shopping

Mark Daniels

Sales Executive
  • Years at the dealership 11
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies DJ-ing, singing on Karaoke

Steve Impey

BMW New Car Sales Manager
  • Years at the dealership 3
  • Years in the industry 9
  • Department Retail Manager
  • Hobbies Football

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

From making the booking to taking the vehicle in the process was smooth and efficient. Staff were friendly and acted quickly to get my vehicle checked in and serviced. Far better than they had been previously.

Service

I have never been to the dealership before but whilst nearby I discovered the car had a puncture. Avnew tyre was fitted and I was on the road again in little over an hour. Not quite F1 but great service which I was very grateful for.

Service

Again couldn't fault the help and advise Tom and Matt gave.

Service

Never disappointed with the service

Service

Because it was all very good

Service

All good but long wait - 3hrs, not 2

Service

other than waiting 30 minutes past my appointment time to be seen it was a great experience

Service

The staff at Harold Wood reacted to our concerns quickly, courtesly and positively which to a certain extent has restored our faith in BMW.

Service

MOT was done quickly and future requirements explained and given timeframe on my mileage

Service

Very helpful as I had a problem getting the car to them good service by Chole

Service

Was attended to by a pleasant and helpful personnel.

Service

Staff were fully attentive & knowledgable with product

Service

Very happy with the work that has been carried out. Even when I had a problem it was dealt with immediately and with no issues.

Service

Professional and quick work.

Service

The issues requiring attenion were resolved.

Service

Professional service from reception team to service team

Service

Again cant fault it

Service

Once u got my money I feel like I'm treated like a second class citizen

Service

Was walked through the process quickly and no concerns

Service

Great customer service in a very professional and polite environment .

Service

As explained above the prompt response by team and quality of work.

Service

Service was completed in a timely manner.

Service

See my comments above

Service

Great experience with only 1 minor issue. If the dealership could be more competitive with replacement tyre prices, I wouldn't have needed to go elsewhere to get them. Over £60 per tyre more expensive than Kwik Fit!!!

Service

Very satisfied as I was told how long it would take and it was completed on time. Was also made aware brakes are due and costs of service required for next year.

Service

repairs been done on the same day, on collection the car was nicely cleaned.

Service

Video health check is good as rarely would you examine the underside of your vehicle.

Service

Not alot of communication once they had my car. But the issue was resolved.

Service

I have been coming to Sytner Harold Wood for the past three years. I have always dealt with Tomasz Zalewski, he has always provided the best customer service possible and these days it's hard to find. I only trust my cars with Tomasz and his team.

Service

I did change my mind about having a service but it had already commenced

Service

Tomasz is a pleasure to deal with and if all staff are like him eveyone will be more thank happy, friendly professional and knowledgeable, testament to the department

Service

Quoted a price,exactly what I had to pay.Quick drop off and pick up.

Service

Rear wiper not reordered for my MOT retest day, kindly was told that a technician would come over to change at my address but not contacted since. Not a big deal.

Service

Had to come back day after to correct the repair :/

Service

The car was thoroughly inspected and work carried out appropriately.I found nothing to complain about on this visit.

Service

Always informed

Service

My car was completed and once again cleaned inside and out without me asking for it to be done. Charley kept me updated throughout the day, even when I couldn't answer the phone she always left polite messages.

Service

Very professional with a friendly approach. Very helpful and efficient staff and in particular Steve Silk who is very helpful, friendly and knowledgeable

Service

As above, honesty in explaining the issues at hand

Service

Very pleased at how fault was investigated and fixed

Service

Service completed quicker than expected. Car cleaned thoroughly. Kept informed of progress.

Service

Staff were very helpful, and I was very impressed with the Video of my safety check

Service

The service is great; the staff is polite and they look after you in a way that makes you feel welcome and comfortable.

Service

Faultless service from Sam Street and Rob Radley

Service

This is a very busy centre. However the staff are lovely in particular Rebecca.

Service

In addition to the rather lukewarm reception, a few weeks after the service my screen wash fluid ran out. I would have expected this would be checked and topped-up during the service. However, the video of the car inspection was a nice touch ????

Service

Helpful staff

Service

efficient service

Service

Due to a miscommunication at the time of arrival only half the planned work was done although the timeframe was the same as for the whole job. However, when the issue came to light, the garage arranged for the missing work to be carried out immediat.

Service

This is my second experience with BMW and it's my best experience. I'm happy with the car that the seller advised me.

Service

Good customer service

Service

The new online booking was easy and clear. Service on the day was excellent. I only had to wait a few minutes to be seen and I was kept informed throughout the day. My car was ready on time and the corroded wheel badges were replaced without charge.

Service

Chloe was my service advisor, she updated me for when my car will be ready and kept me up to date throughout.

Service

Service overall is great once you at the place but if you wont deal with it on the spot they leave you and forget about it even if problem not solved

Service

As above at 1). Disappointed. The cost of the advice was not the issue it was the lack of info for a simple issue around change of pricess

Service

No issues to report at all.

Service

See above

Service

Never an issue

Service

Everything went smooth and completed on time

Service

Dealt with the requirements very efficiently from start to finish

Service

Good experience with Sytner and car was very clean when I picked it up the next day. Staff were professional and helpful. Wasn't sure if I had a problem with the front suspension {passenger side] on a previous visit, but an engineer tested the car ok

Service

Just MOT this time but efficiently carried out from start to finish

Service

The team were very helpful, especially Sam

Service

Booked a while you wait MOT. Later advised car needed all day for a recall. Unsuccessful in finding out what the recall was about only learned on the day. Vehicle check videos are a good idea but useless as the background music too high. Twice.

Service

I was very satisfied with Jana Haarbeck. This was the second time she has looked after me and was excellent on both occasions so 10/10 for her. The girl on the reception desk ignored me as I walked up as she was staring into space so 0/10 for her.

Service

Always delivering.

Service

Its like sytner forgot how to give good customer service. giving me false information kept my vehicle in all day did not do any work to it.

Service

My car is part of my identity and I treat it like one of my children. Wayne recognised this and treated me accordingly

Service

Matthew Spina (Senior Technician) was very good as usual.

Service

On the last two visits - I have been promised a price for - a new bumper from the body shop which never materialised and on the lastest visit promised a price for the replacement of a broken clamp again the price of the part /labour never appeared

Service

I would have been completely satisfied if it wasn't for the long wait I had to endure for my vehicle to be ready.

Service

Demi was extremely friendly & very helpful in all her communication.

Service

The meet and great is great pull up and walk in wait and you car is returned back to the door after it's service .

Service

Experienced sales advisor with excellent customer service skills.

Service

Easy to book, excellent system for dropping off car. Excellent staff.

Service

Over the moon with the high quality of service and updates provided by Tom at the service desk and Shaun the mechanic was so helpful and talked me through every issue I had. 10/10 for both of them. They are both a credit to your business.

Service

The car was returned with many of the settings in the wrong position e.g. Car lights changed from automatic to off. Seat returnedd in wrong position. Same as GPS camera. Left unwired and looking up to aur

Service

Service I received was terrible

Service

Very helpful and went out of her way to find the correct information

Service

Had to wait all day for repairs on a brand new car . Sat in the service department all day as they didn't have the correct courtesy car and was told they could not garantee the return of my car that day.

Service

Met my requirements with the minimum of fuss

Service

Liked the video tour and info given with the email althoufh i was told car would be valeted inside and out but it hadnt so that was a little disappointing.

Service

Customer care

Service

Excellent feedback following the warranty check. All my queries were addressed and answered Will a full explanation.

Service

I was given a clear explanation of what needed to be done and was happy with the service I received

Service

Very quick service without any delays or problems.

Service

The Service and MOT were carried out in a timely manner

Service

I feel its my last trip to Sytner Harold Wood. I waited nearly 6 hours to be told my car had failed its MOT. The premium I choose to pay to take my car here is clearly taken for granted, and I'm still awaiting a full explanation for the delay.

Service

The process was very straight forward and everything went as outlined and expected

Service

Staff helpful

Service

Polite and friendly service.

Service

100% satisfaction

Service

service

Service

Overall reasonable service, although one small but important item was not given the attention I expected.

Service

I bought my 330i from yourselves and unknowing to me it wasn't uploaded properly so when I came for the roof problem it was noticed and updated

Service

Good service but mini valet was not completed despite stating so

Service

Samuel Off explained the service due (details) and price involved. Extremely helpful and felt at ease with him.

Service

Since i bought this car from Sytner Harold Wood, for the same issue i had to come 3rd time. Now i have to come again for same issue. that issue was ignored.

Service

There's never a loan car available. Not good enough.

Service

Friendly efficient staff. Courtesy clean was well carried out to a high standard. Rapid follow up call.

Service

The service team made the process go smoothly

Service

Excellent service from Jana, and Nick Philp

Service

Damaged car and tried to charge me for work agreed prior to starting was covered by warranty.

Service

The service appointment system is a great idea but unfortunately it overran the 90min window allocated for an oil change.

Service

The team took time to see us and help out. They were not dismissive and quite helpful. The 0.5 lost due to not getting to that golden number.

Service

Good service, Alpina approved.

Service

Staff are friendly and knowledgeable

Service

Booked a service where I wait. I was told when booking , the service would take 90mins, but was a the centre for over 2 hours. Also, the tyre size on the service schedule was wrong., particular issue as the tyre needs replacing.

Service

I received outstanding service on my recent visit

Service

They help me beyond their responsibilities and endure I am happy

Service

Great service.

Service

Too expensive, and unable to sort problem out

Service

care about the customer

Service

I have white leather seats and returned to my car to find black grease marks al over them

Service

I had to chase for a follow up quote. It was sent once I reminded the consultant

Service

I had to cut my session short in the hospital to return the car

Service

Work was carried out quickly and I was well informed on the service through video.

Service

No particular reason other than given what I required and no more

Service

As above but a few times not being as I expected with keeping me up to date with my car

Service

Took a longer than expected, but overall a very good service

Service

They have scratched , more likely when they washed it, my car and did not remedied it when I raised the point. I washed the car myself and SYtner had washed it about 3-4 times.

Service

I could see that staff went on lunch that's why I had to wait so long.

Service

Dave Cochrane is the beat car salesman I've ever met.

Service

Good service from person looking after my car

Service

Jana was my service consultant and very impressive.

Service

Helpful Responsive Responsible Kind

Service

Tomasz, the service assistant was great until my windscreen was cracked. Then he was unreachable and has failed to return my calls. Im so disappointed with you. BMW is such a prestigious brand yet so far, the after care has failed to live up name.

Service

Again for the explanation above. This is not my first experience with Sytner Harold Wood where the waiting time also seems excessive with no updates provided by the reception team.

Service

Staff were knowledgeable and helpful.

Service

Friendly and helpful

Service

Very good service from Chloe and the team - very knowledgeable and kept me updated throughout. No complaints.

Service

When I was first contacted, the call seemed rushed and not bothered.

Service

As stated above the two young ladies that looked after me went the extra mile. There were no courtesy cars available and Becca Howard gave me her company car to use whilst mine was in the workshop.

Service

Great, especially the health check video assessment of the car taking you along the vehicle - visible proof so you can see and hear about any potential problems for yourself rather than just written down.

Service

Great service from Chloe everything was dealt with quickly and efficiently

Service

Was told to raise any concerns I have about my car with the centre. After a week I was worried that something wasn't right with my car. I contacted Harold Wood and was told that someone will get back in contact with me. I've been waiting two weeks

Service

Great service. Samuel was very polite, helpful

Service

Fine but please see the above comments. When booking, I was assured that the iDrive system's service record would be corrected at the same time as the MOT. Upon arrival at Sytner I was told that it could not do this. Disappointing.

Service

No problems car was ready and cleaned at pick up tome

Service

Sytner Harold Wood are always excellent. The staff are helpful, and always make sure I know what's going on. Can't fault them.

Service

See answers to the above. Also car was collected an hour before the time we had agreed and returned when I was out even though the manager had said he wanted to discuss things with me and I had specially advised in writing what time I would be home.

Service

Very informative video outlining any issues and what the service had picked upon.

Service

Seating in waiting area in need to replacement. Very worn and unsightly

Service

My usual rep, Jana, was away. The car had been in for 3 weeks and i was told it would be ready on the Thursday. I called on the Friday and following Monday but no one returned my call. After complaining I did receive a call and eventually got the car

Service

Same fault re occurred with the boot cover. Lost count of how many times now it's broken

Service

Seen really quickly everything explained

Service

Easy straightforward transaction.

Service

I was told my car was ready but first my car could not be found, then I was told it had been double parked and the keys to the other car could not be found. I was getting very stressed as I had to collect my grandson from nursery.

Service

Always treated well.

Service

Everything was done quickly and well

Service

excellent service

Service

From my arrival, the car is taken care of by the attendant. I can have coffee or another drink in a relaxed atmosphere while waiting for the service advisor

Service

Excellent service

Service

Customer service was great.

Service

Great sales and finance team

Sales

We were running late on pickup day however Tamika and her colleagues still managed to fit us in and get everything arranged for us.

Sales

Being there was amazing felt like a kid in a candy store just amazing service and set up.

Sales

Excellent salesman who was very passionate about BMW, kept in contact throughout the buying process and nothing was to much trouble providing a superb customer experience

Sales

Friendly, polite and extremely helpful. Family friendly and great with kids.

Sales

Becca Howard makes the process completely easy and a pleasure as it should be for a new car. Her customer service skills are impeccable and I highly recommend her to all my work/ friends.

Sales

It was all to do with the Sales executive Tammika Samuels, she was very patient and proffesional.

Sales

Again - this rating is all down to Ash at BMW Sytner Harold Wood

Sales

The great service , being updated with everything.

Sales

Great team working cohesively only downside, not enough biscuits??

Sales

The salesman, Robbie Buckle, went out of his way to ensure that I was completely satisfied my the purchase.

Sales

Delivery was arranged quickly. On the day of collection Ash took his time showing us around the car and new features compared to our old BMW. He had a great knowledge of how to car worked.

Sales

Exceeded my expectations in all areas

Sales

From the moment we entered the Centre to taking delivery of our New Car we had an extremely easy and pleasant experience. Everyone at the Centre was willing to help and took the time to ensure our needs were met.

Sales

I enjoyed the services, staff were polite and accomodating

Sales

Completely satisfied. Within 10 minutes of walking into the showroom we were having a test drive. When we collected the car it was covered like a big present. So made it a fantastic day.

Sales

Can't fault it

Sales

was kept up to date and all time lines were honoured

Sales

From initial enquiry to handover BMW Sytner Harold Wood & Becca Howard (New Car Sales Executive) made sure both my wife and I (I purchased a new BMW for her at the same time) were always looked after. Nothing was too much trouble, very impressed.

Sales

From start to finish the process was so straight forward

Sales

Amedeo who was our salesman was very good. He understood my needs and motivations and came up a with s good deal. I had a problem with the paint which was a factory issue that in reality should have been picked up before leaving the factory continued

Sales

All was well but car was delayed by a few days.

Sales

The service received from Ash Safdar was excellent. He kept me updated. I didn't need to chase things, which gave me a greater sense of comfort and confidence in BMW. I would recommend the dealership to others and specifically Ash.

Sales

Because I was satisfied.

Sales

Sytner Harold Wood is very good. Second car with Robbie Buckle who is superb to deal with. I am converted from 15 years of Mercedes at the moment.

Sales

Again, everything as expected

Sales

Mark Daniels was great but the prep team should have noticed the problem and cancelled my collection date

Sales

Kept informed all the time

Sales

good service from Mark Daniels