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Car wasn't washed or cleaned
Have complained about damp, musty smell from the air-con since we bought the car. Been 3 times and they have run the Clean, but not the treat & Disinfect of the Entire Air Conditioning. Now saying bring it back in the summer and we will do for £200!
Service with a smile and work carried out quickly and as required
Did not receive mechanics video otherwise would have been 5 stars
I was asking quotation to repair the fault but did not receive and I called again yesterday still I did not receive the quote for the work have to be done on my car
Very quick and thorough service
Met my expectations (which admittedly are high for BMW) although the wait was much longer than I had been told.
Jana give me excellent assistance.
It is appreciated that there were 4 separate elements to the booking but it was clear from the end of warranty Video inspection that the Brake Fluid change was being done in parallel. So why 3 hours 40 minutes is beyond me.
They called me up to remind me of my vehicle's MOT. Also, when I had to reschedule, it was done for me hassle free. On the appointment day, I did not have to wait too long to get the MOT done. And while I waited, I enjoyed 2 nice cups of mocha!
As I said above , a very professional service , friendly and helpful staff , a comfortable waiting area with free hot drinks .
Polite and professional staff explained everything properly
Manager was not helpful, new car will need to go in for a 4th time in relation to a simple tracking issue.
fixed an outstanding issue, very little hassle
Customer service was excellent, whilst I waited for my car the waiting area was nice and refreshments freely available.
Swift response in dealing with my repair work and great communication all round.
the mechanic that fitted my camera and lady also made it so in services
Good service, albeit the third attempt to correct the fault.
Service carried out in 80 minutes
Richard was amazing. He was a great sales person throughout and guided us well. He was always honest and friendly. He helped resolved all the problems with the car. Thank you Richard!
I think I've got really lucky because, I had a brilliant service advisor Samuel Offe who was extremely helpful dealing with BMW UK and Stratstone Derby, he put a lot of efforts to make the customer satisfied. I hope he get's christmas bonus from BMW
My car was running better after the service - so your technicians are very thorough and competent
I don't see what else they could have done! Good set-up and excellent service. Between this level if service that I've experienced at Loughton too, I'll definitely buy another BMW..
I checked the car in at 8:15. Asked if it was possible to have the car ready by 13:30 and told them I didn't want the car washed. I was contacted at 15:30. The car was washed and the engine light was on when i drove off.
My car was recalled, I found the dealership very professional and friendly and nothing was to much trouble.
Efficient and staff just great.
Having spent close to £150 on this visit and always visiting Sytner BMW for service and MOT I was somewhat surprised to be quoted £6 to top up the window washers! BMW need to rethink customer service!
The vehicle come for engine management light coming on it was rectified but 2 days after collecting the vechicle the light lighted up twice in one evening and by Thursday the light come on and stayed permanently.
I had to chase up customer advisor Jana Haarbeck on numerous occasions for an update on my car,which sometimes she did not get back to me until following day. Which i felt unacceptable as i should not have to chase the advisor for an update.
Was sold a dodgy X5 and now am left with a 20k bill. The service centre technicians have done all they can but are limited by management in what they can do so not their fault. BMW UK and Sytner management don't want to take any responsibility.
Nice and friendly no issues.
Easy check in and comfortable surroundings.
We found very help full and easy explaining by customer service team
Really poor communication and I was constantly having to chase for clarification on the repair, my case handler just didnt call to update or respond when she said she would
I have always had a great experience from Sytner. It's refreshing to know the after sales are as good as the sales
Very quick and kept me informed
Problem with my car rectified immediately.
The boot lid settings have been changed from my original settings
Staff on hand straight away to start the process with any paperwork. Always nice to have friendly staff to greet you on arrival. Also very good appointment times enabling me to wait whilst there service is done.
Car wasn't washed as told over the phone. Car came out more issues then resolved
Friendly helpful staff Easy booking in n collection service Work was carried out in the time stated My car was returned gleaming
A number of items had to be fixed on a newly purchased vehicle. The service manager took care to understand the issues and when completed, ensured that I was satisfied with the repairs.
Everything appeared to be carried out with transparency. No pressure was made for work to be done by the department, even though it could be done cheaper elsewhere.
Happy with everything also a follow up call to ensure everything is running well after your car has left.
My partner showed up with 2 young children in an X5, the courtesy car was an convertible mini. She couldn't even get the car seat in, I'm amazed she tried. She then had to come back in the evening, so far 2 trips. They tried to give her the same car.
As above... extremely overpriced and no call back as promised.
I had to call 3 times before getting update (messages taken by others were not passed on to my service contact). Invoice given to me did not specify 2 items of work carried out - brake fluid change and seal replacement for oil leak. Please send to me
Had the fast lane service option and was very happy with the experience.
Did everything required to my vehicle and pleasant and helpful staff
- Service not completed correctly - car not hoovered (twice in a row now) - service price not in sync with other sytner pricing (£790 is excessively priced). - I am part of multiple Bmw forums/owner clubs also 4th
They met all my expectations, completing the job in the time quoted.
Sam was very helpful
I booked 90 minutes slot but they took 150 minutes to finish the work and I missed some important appointment and the reason they give is because I am paying my charges on instalment's that's why and I need to inform them in advance
Easy, clear, timings as expected.
The service details are on the invoice. My car is washed too.
Issue with reversing camera resolved
All the queries and requirements we wanted were dealt with and we were kept informed.
No problems and work completed, the man who help with dash cam was really good
Welcoming and helpful
Have been using Sytners at Harold Wood for many years and they have never let me down.Some staff move on and change ( that's life) but the quality of service is still the same... I would never go elsewhere. Damien the service manager is very good.
They discovered that a car which I bought in January as
Very good service
Very good service
Please also see above. In addition to the above, the video citnow by Alana Pettican very thorough and comprehensive. Excellent feature. Everything is indoor so it is always clean.
The service was completed as expected - please see question 3
BMW charged me excessively to repair car and did not help my case to my warranty company when it came to diagnosis and repair. Lack of update from dealers
A friendly and welcoming atmosphere.
Had interior lighting problems from the first day we bought the car (brand new). Failed to fix the problem numerous times and even to this day the lights aren't completely fixed. Failure to call back, email back and technicians rushing work.
For the same reason as the previous answer. The service team could not have been more helpful, and it's dissappointing that you have to give a score that does not reflect their efforts.
Booking in and remedial work was very good
Repeatedly taken car in for same electrical faults again this morning an still no resolve I will not be choosing bmw again in dec
Only complaint was lack of chocolate biscuits!
Service team very friendly. Smiling. helpful.
Perfect service and advice and on time
Exceptional customer service
Completely satisfied. The person that we dealt with, Samuel, was a joy to deal with.
Staff helpful and service dose quickly.
I have been a customer at Harold Wood for about 3 year, and nothing is to much trouble. They go out their way to help you, and because of that I can see me being a long term customer of Harold Wood.
Kept informed along the way with my service.
All went without a hitch and the car was ready earlier than expected
My car had an MoT . The car was look after by service advisor Stephen silk I was kept informed of car progress also when finished car was washed ready for me to collect
My issue was sorted out
Did exactly what I wanted and explained every detail to me of the service that I required
Very clear explanation of what has been done to the car and the prioritising of what needs to be done in future and in what order. This is excellent service. I believe them and I don't mind spending the money.
All my expectations were met.
One of my front tyres is getting wearing out in out corner. I have raised couple of times with the service personnel to understand if it has something to do with wheel misalignment, but I was told not due to wheel alignment which didn't convince me.
The staff at Harold Wood were extremely organised and friendly. Neil Jackson talked me through a couple of concerns I had whilst booking my car in - really helpful and gave me confidence in the dealership.
Fast Efficient Kept me well informed.Outstanding service.
Friendly staff, good service.
Chloe Alwin was very helpful
Everything was organised and efficient
Clearly highlighted all issues with my MOT and was able to undertake repair works immediately. The work was completed relatively quickly.
Tom who runs the Night Service I trust implicitly and he always provide a reliable and efficient service. Would thoroughly recommend.
Personnel good, issue with systems
Great communication with the representative (Chloe Alyson), also finished the work to accommodate my wife's day routine.
They didn't give me any documents what they did.
Nothing negative to add.
Greeted by name on arrival. Shown into Reception and handed over to a named person who advises on the service etc.
overall service is ok,not bad, but not outstanding either most of the time they wash the car for you on occasions they have forgotten to do it , car always used to come out of service really clean now its a half hearted effort when they remember
updated at each stage of work being undertaken.
Danielle Thompson provides great customer service and communication throughout.
Car was serviced and clean too plus I was informed as soon as the car was ready to collect
Service manager very helpful and efficient
THE 90 minute Fast Lane Service was not true! Took nearly 3 hours just for oil service.
I have never been to the dealership before but whilst nearby I discovered the car had a puncture. Avnew tyre was fitted and I was on the road again in little over an hour. Not quite F1 but great service which I was very grateful for.
From making the booking to taking the vehicle in the process was smooth and efficient. Staff were friendly and acted quickly to get my vehicle checked in and serviced. Far better than they had been previously.
Again couldn't fault the help and advise Tom and Matt gave.
Never disappointed with the service
Because it was all very good
other than waiting 30 minutes past my appointment time to be seen it was a great experience
All good but long wait - 3hrs, not 2
The staff at Harold Wood reacted to our concerns quickly, courtesly and positively which to a certain extent has restored our faith in BMW.
Very helpful as I had a problem getting the car to them good service by Chole
MOT was done quickly and future requirements explained and given timeframe on my mileage
Very happy with the work that has been carried out. Even when I had a problem it was dealt with immediately and with no issues.
Professional and quick work.
Staff were fully attentive & knowledgable with product
Was attended to by a pleasant and helpful personnel.
The issues requiring attenion were resolved.
Again cant fault it
Once u got my money I feel like I'm treated like a second class citizen
Professional service from reception team to service team
Great experience with only 1 minor issue. If the dealership could be more competitive with replacement tyre prices, I wouldn't have needed to go elsewhere to get them. Over £60 per tyre more expensive than Kwik Fit!!!
Great customer service in a very professional and polite environment .
See my comments above
Service was completed in a timely manner.
As explained above the prompt response by team and quality of work.
Was walked through the process quickly and no concerns
repairs been done on the same day, on collection the car was nicely cleaned.
Very satisfied as I was told how long it would take and it was completed on time. Was also made aware brakes are due and costs of service required for next year.
Video health check is good as rarely would you examine the underside of your vehicle.
I have been coming to Sytner Harold Wood for the past three years. I have always dealt with Tomasz Zalewski, he has always provided the best customer service possible and these days it's hard to find. I only trust my cars with Tomasz and his team.
Not alot of communication once they had my car. But the issue was resolved.
Quoted a price,exactly what I had to pay.Quick drop off and pick up.
I did change my mind about having a service but it had already commenced
Tomasz is a pleasure to deal with and if all staff are like him eveyone will be more thank happy, friendly professional and knowledgeable, testament to the department
Rear wiper not reordered for my MOT retest day, kindly was told that a technician would come over to change at my address but not contacted since. Not a big deal.
Had to come back day after to correct the repair :/
The car was thoroughly inspected and work carried out appropriately.I found nothing to complain about on this visit.
Very professional with a friendly approach. Very helpful and efficient staff and in particular Steve Silk who is very helpful, friendly and knowledgeable
My car was completed and once again cleaned inside and out without me asking for it to be done. Charley kept me updated throughout the day, even when I couldn't answer the phone she always left polite messages.
Very pleased at how fault was investigated and fixed
This is a very busy centre. However the staff are lovely in particular Rebecca.
Staff were very helpful, and I was very impressed with the Video of my safety check
Faultless service from Sam Street and Rob Radley
As above, honesty in explaining the issues at hand
Service completed quicker than expected. Car cleaned thoroughly. Kept informed of progress.
The service is great; the staff is polite and they look after you in a way that makes you feel welcome and comfortable.
In addition to the rather lukewarm reception, a few weeks after the service my screen wash fluid ran out. I would have expected this would be checked and topped-up during the service. However, the video of the car inspection was a nice touch ????
Dean at Sytner Harold Wood was outstanding, first class service!
Always kept up to date with the progress of the order.
Between Becca Howard and Alice Pattinson from the ordering and handover of my new Motability excellent service
The delivery was spot on and hassle free . Everything was perfectly organised.
There some issues with delivery. Also some issues with the pre delivery preparation.
Efficiently managed - everything went to plan.
Dave Cochrane at Sytners Harold Wood couldn't have been more helpful in helping me choose my new vehicle and ensuring the vehicle fore-filled my needs and expectations. I went for an X3 M40 and am delighted with it.
Very good services and lovely people.i highly recomend MR ASH to go to whnever anyone wants to buy a bmw from the centre
Fantastic, all options were presented very clearly. The purchase and pickup was seem less and stress free
Service, friendliness, and helpfulness
Friendly and professional service throughout the purchase.
A Five Star Service all round no stone left unturned from the purchase of my old vehicle to the purchase of my new car.Nothing was left to chance in dealing with documentation generally and all aspects seemed to be dealt with in a professional way.
Professional and excellent customer service.
Robbie Buckle was a good salesmen, nothing was a problem for him
kept informed of progress throughout deal. All questions answered promptly and Tammika even picked me up on collection day as I had no part ex.
We were running late on pickup day however Tamika and her colleagues still managed to fit us in and get everything arranged for us.
Great sales and finance team
Friendly, polite and extremely helpful. Family friendly and great with kids.
Being there was amazing felt like a kid in a candy store just amazing service and set up.
Excellent salesman who was very passionate about BMW, kept in contact throughout the buying process and nothing was to much trouble providing a superb customer experience
I was looked after by Amedeo Messoudi, he asked what I needed from my car, then went through all my options and recommended the active tourer. He kept me updated the whole time . I absolutely love my car and the colour , it's the perfect car for me
Becca Howard makes the process completely easy and a pleasure as it should be for a new car. Her customer service skills are impeccable and I highly recommend her to all my work/ friends.
It was all to do with the Sales executive Tammika Samuels, she was very patient and proffesional.
Again - this rating is all down to Ash at BMW Sytner Harold Wood
The great service , being updated with everything.
Great team working cohesively only downside, not enough biscuits??
Exceeded my expectations in all areas
The salesman, Robbie Buckle, went out of his way to ensure that I was completely satisfied my the purchase.
Delivery was arranged quickly. On the day of collection Ash took his time showing us around the car and new features compared to our old BMW. He had a great knowledge of how to car worked.