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Very impressed with Nick (Service Manager)and Adam (Service Advisor). They worked really hard to resolve my problem
Explained the whole process and kept me updated
absolutely nothing to complain about. everyone efficient in all dealings
I was kept informed about the work required on me vehicle all the way through. When another issue was spotted that could potentially resolve all issues I was updated promptly
I asked for 2 additional things in advance (a paint stick, and resolution of a programming issue). I was told no problem on booking , then on the day neither issue could be solved and was promised one in the post and a call on how to solve the other
I was very happy with the service. Steve was extremely helpful and made this experience quick, efficient and straightforward.
Always prompt and efficient service and the staff are always friendly and helpful
Customer rep. Chole was very good at she those, she get my car ready within a day.
From booking my car in with Jana haarbeck being provided with a quality loan car right through to when my car was ready I was treated in a very personal and professional manner by Jana haarbeck and so was my car.
Because I'm completely satisfied!!
Overall, especially given the Covid situation, having my car serviced was a smooth experience. Opening at 07:00 is very helpful as I start work in London at 08:00. Staff were helpful and the car was returned promptly.
Again, great service and very easy in terms of process
Outstanding issues satisfactorily carried out and general service of high standard
quick and safe
Had to cancel initial appointment at very late notice, was offered new appointment at a suitable time without any issue. Communication on day of service was excellent and Covid measures in place were clear and seemed suitable to manage the risk
I was kept informed of the process throughout
GOOD SERVICE IN STRANGE TIMES
Problem resolved and under warranty
Demi Madden was very helpful with my queries and kept me updated on the progress of my car. She provided great customer service, was polite and efficient. Real asset to the Sytner team
They have resolved the issue
Excellent, lovely atmosphere and staff do all they can to help
The night shift are great. The service in the evening is really quick on drop off.
Communication and clarity by staff with positive approach.
As with last year, they really went over and above the norm to collect and deliver my car for it's service. I really appreciate that gesture, as I'm medically vulnerable and shielding, so it enabled me to get my service and MOT done.
jana excellent advisor.
Straightforward, told me when to collect and social distancing was done well too.
Never a problem
Professional and trustworthy
We had no hassle whatsoever and I felt safe in the building with their Covid measure
Always get good service from Harold wood
Chloe was amazing. Polite, kind and understanding. Always willing to go that extra mile for the client..
all work carried out to my satisfaction
Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.
Hollie Langsworthy was very helpful. She kept me well informed.
The service level was excellent
Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!
The work was carried out quickly and was completed at the specified time.
would be good to get a loyalty discount. Using the same garage every time should come with a benefit.
The service was very quick
My service met all my expectations and was COVID risk free.
Great customer service.
Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .
There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.
Polite, friendly and welcoming. Service was completed really quickly and efficiently
The service assistant was extremely informed and helpful, left me in no doubt about the work done
Excellent from start to finish, it including facilities at BMW
MOT completed quickly and no delay
Everything was dealt with very well
Timely work , good feedback and a problem explained dealt with while I was on site
Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.
was keep up to date all the way as i needed 4 new tyres, rear discs and pads.
Came in to have air-conditioning serviced and re-gas and work was carried out on time
Everything went smoothly with the MOT
Easy to arrange
Considering the circumstances of the issues we face over COVID things were done proves and efficiently
Im completely satisfied .its easy to get quick appoinments and the staff is very friendly and helpful.they do their job perfectly.
Everything explained and this was followed up with a video of my car.
Listened to my queries and give a clear response
Job well done
Hollie has shown great care and expertise during my most recent visit, even though the service took longer than originally expected she made the whole experience as smooth as possible.
Hollie was very informative and helpful throughout. The rest of the team did a great job on my MOT and fixing my air con.
The process is very smooth and efficient, never had any isseus with dealing with sytner.
Service advisor, Samuel, has been excellent.
Easy to make an appointment with options for dates and times delivery of my vehicle to the service department was a smooth operation a clean and tidy waiting area. Under the circumstances I understand why my vehicle was not valeted. a good Experien
Asked for one thing to be checked which was correct air in tyres. Second time wrong air levels have Not been correct visiting this site
Great service provided from start to finish. Got a call prior to my MOT date to remind me, changed time, not an issue. Ross was advising on keeping car in good condition. Got call after to see if all is good and that I'm happy.
I was very pleased with the service
Fast efficient courteous service
All of my issues where promptly dealt with and resolved.
Staff were very friendly and kept me informed. Made the effort to keep me updated so I can plan my day.
Fully informed of changes if required and how the service of the car was going.
Everything was great. Service, efficiency, follow up, work, cost.
Was provided detailed updates throughout
Hollie was good and everything I asked was done
Given the difficult circumstances, the whole process went extraordinarily smoothly Our car had to be kept overnight to fit a new rear suspension strut. We were kept fully informed of progress and were able to collect our car the following afternoon.
The service team are fantastic, even during these challenging times they are working really hard to provide service excellence with is not common elsewhere. Adam Seeley - thank you
Staff very attentive especially Steve
They finish my car in 2 days I'm very happy with the service
Service carried out as advised
Was kept informed of what was happening with delivery of the car
Dean Burgess was fantastic and made sure he understood what I needed and then provide me the best available car.
Amadeo the sales person I had was very good, friendly and stayed in contact. They got me the numberplate with my initials on that I wanted. The car sale was straight forward and everything explained to me.
Your sales team, Robbie Buckle and Nick (sorry, I can't remember his surname but he dealt with the paper work) were superb.
The people there were very friendly and very experienced. They patiently and carefully explained about the car Dean Burgess and Nick Thake were very helpful.
Such an amazing professional team
The lady Tammika who dealt with us was very helpful, polite and friendly, professional made sure we understood everything clearly and she made the experience very nice for the whole family. Outstanding work thank you.
All questions answered
The centre, and particularly the sales representative Ash, was very helpful in trying to find the best deal and the right car. He was very open and honest in his dealing with us.
Ash couldn't have done any more. He got me a fantastic car at a fantastic price. He kept me up to date all the way through to me collecting the car, and has since continued to contact me to ensure I'm getting on ok with it.
Elliot is a great ambassador fir BMW
Very quick hand over very good presentation of the vehicle
Very reliable team and salesman , i have been buying cars with BMW for the last 20 years. Best experience so far
It was all done efficiently but not rushed.
Got everything I wanted
Amedeo Messoudi had great support behind him and dealing with Steve (sales manager) and Nick (business manager) made the process simple to deal with. On the day of collecting the car, we were made to feel special and well looked after.
I was given all the information that I needed to make the right choice.
Got to give our salesman Amedeo Messoudi a mention, he was fantastic throughout the whole process, making it a pleasure to buy our new car, thanks so much! Also to Nick Thake making the finance side a breeze.
Friendly, helpful and informative.
Ash Safdar has been brilliant as always. He is someone I fully trust and goes above and beyond to accommodate my needs. I did look into a Q7 before going for the X5. The service Ash provided compared to the Audi dealership was a key deciding factor.
Dealt with Robbie Buckle and he was excellent, I got a good deal and process was slick and professional. Much better experience than the previous car I bought (from a competitor)
Clean car and was kept informed every step of the way.
Ash made the whole experience great, fully explained the process, kept me informed of updates re my vehicle etc. Having all the paperwork sent via email for the finance etc was also beneficial.
very friendly helpful and courteous staff
Swift and effortless
Great sales man to deal with.
Very professional and helpful staff.
Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.
Dean gave excellent service
Thorough, knowledgeable, answered all questions I asked, Made sure the car was in perfect condition
I was treated very well during the process and did not feel pressured at all
I was constantly appraised by the sales executive of where the car was in relation to the build and delivery date, nothing was too much trouble for Mr Elliot he demonstrated very high customer service
The car was ready within 24hours for my collection
BMW went out of there way to make sure I was looked after very quickly they could not be more helpful, best I have ever been treated, I normally go to fords, never once have I been treated so well,
Very helpful staff, relaxed and professional.
Sales assistant was proactive, friendly and kept me well informed despite the Covid crisis. I would recommend her. The dealer management also helped when I was struggling to extend the finance agreement for my current car.
Very smooth transaction and felt safe with new PPE arrangements
Staff are friendly and attentive to needs
Was very easy and simple process!
Great very well looked after
the same quality, experience