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ABOUT Sytner Harold Wood

Find out more about what we do and our team.

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Meet the team

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Adrian Hill

Managing Director

Sam Street

BMW General Sales Manager

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very impressed with Nick (Service Manager)and Adam (Service Advisor). They worked really hard to resolve my problem

Service

Explained the whole process and kept me updated

Service

absolutely nothing to complain about. everyone efficient in all dealings

Service

I was kept informed about the work required on me vehicle all the way through. When another issue was spotted that could potentially resolve all issues I was updated promptly

Service

I asked for 2 additional things in advance (a paint stick, and resolution of a programming issue). I was told no problem on booking , then on the day neither issue could be solved and was promised one in the post and a call on how to solve the other

Service

I was very happy with the service. Steve was extremely helpful and made this experience quick, efficient and straightforward.

Service

Always prompt and efficient service and the staff are always friendly and helpful

Service

Customer rep. Chole was very good at she those, she get my car ready within a day.

Service

From booking my car in with Jana haarbeck being provided with a quality loan car right through to when my car was ready I was treated in a very personal and professional manner by Jana haarbeck and so was my car.

Service

Because I'm completely satisfied!!

Service

Overall, especially given the Covid situation, having my car serviced was a smooth experience. Opening at 07:00 is very helpful as I start work in London at 08:00. Staff were helpful and the car was returned promptly.

Service

Again, great service and very easy in terms of process

Service

Outstanding issues satisfactorily carried out and general service of high standard

Service

quick and safe

Service

Had to cancel initial appointment at very late notice, was offered new appointment at a suitable time without any issue. Communication on day of service was excellent and Covid measures in place were clear and seemed suitable to manage the risk

Service

I was kept informed of the process throughout

Service

GOOD SERVICE IN STRANGE TIMES

Service

Problem resolved and under warranty

Service

Demi Madden was very helpful with my queries and kept me updated on the progress of my car. She provided great customer service, was polite and efficient. Real asset to the Sytner team

Service

They have resolved the issue

Service

Excellent, lovely atmosphere and staff do all they can to help

Service

The night shift are great. The service in the evening is really quick on drop off.

Service

Great aftercare

Service

Communication and clarity by staff with positive approach.

Service

As with last year, they really went over and above the norm to collect and deliver my car for it's service. I really appreciate that gesture, as I'm medically vulnerable and shielding, so it enabled me to get my service and MOT done.

Service

jana excellent advisor.

Service

Straightforward, told me when to collect and social distancing was done well too.

Service

Never a problem

Service

Professional and trustworthy

Service

We had no hassle whatsoever and I felt safe in the building with their Covid measure

Service

Always get good service from Harold wood

Service

Chloe was amazing. Polite, kind and understanding. Always willing to go that extra mile for the client..

Service

all work carried out to my satisfaction

Service

Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.

Service

Hollie Langsworthy was very helpful. She kept me well informed.

Service

The service level was excellent

Service

Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!

Service

The work was carried out quickly and was completed at the specified time.

Service

everything solved

Service

would be good to get a loyalty discount. Using the same garage every time should come with a benefit.

Service

The service was very quick

Service

My service met all my expectations and was COVID risk free.

Service

Great customer service.

Service

Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .

Service

There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.

Service

Polite, friendly and welcoming. Service was completed really quickly and efficiently

Service

The service assistant was extremely informed and helpful, left me in no doubt about the work done

Service

Excellent from start to finish, it including facilities at BMW

Service

MOT completed quickly and no delay

Service

Everything was dealt with very well

Service

Timely work , good feedback and a problem explained dealt with while I was on site

Service

Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.

Service

was keep up to date all the way as i needed 4 new tyres, rear discs and pads.

Service

Came in to have air-conditioning serviced and re-gas and work was carried out on time

Service

Everything went smoothly with the MOT

Service

Easy to arrange

Service

Satisfied

Service

Considering the circumstances of the issues we face over COVID things were done proves and efficiently

Service

Im completely satisfied .its easy to get quick appoinments and the staff is very friendly and helpful.they do their job perfectly.

Service

Everything explained and this was followed up with a video of my car.

Service

Listened to my queries and give a clear response

Service

Job well done

Service

Hollie has shown great care and expertise during my most recent visit, even though the service took longer than originally expected she made the whole experience as smooth as possible.

Service

Hollie was very informative and helpful throughout. The rest of the team did a great job on my MOT and fixing my air con.

Service

The process is very smooth and efficient, never had any isseus with dealing with sytner.

Service

Service advisor, Samuel, has been excellent.

Service

Easy to make an appointment with options for dates and times delivery of my vehicle to the service department was a smooth operation a clean and tidy waiting area. Under the circumstances I understand why my vehicle was not valeted. a good Experien

Service

Asked for one thing to be checked which was correct air in tyres. Second time wrong air levels have Not been correct visiting this site

Service

Great service provided from start to finish. Got a call prior to my MOT date to remind me, changed time, not an issue. Ross was advising on keeping car in good condition. Got call after to see if all is good and that I'm happy.

Service

I was very pleased with the service

Service

Fast efficient courteous service

Service

All of my issues where promptly dealt with and resolved.

Service

Staff were very friendly and kept me informed. Made the effort to keep me updated so I can plan my day.

Service

Fully informed of changes if required and how the service of the car was going.

Service

Everything was great. Service, efficiency, follow up, work, cost.

Service

No problems

Service

Was provided detailed updates throughout

Service

Hollie was good and everything I asked was done

Service

Given the difficult circumstances, the whole process went extraordinarily smoothly Our car had to be kept overnight to fit a new rear suspension strut. We were kept fully informed of progress and were able to collect our car the following afternoon.

Service

Friendly staff

Service

The service team are fantastic, even during these challenging times they are working really hard to provide service excellence with is not common elsewhere. Adam Seeley - thank you

Service

Staff very attentive especially Steve

Service

They finish my car in 2 days I'm very happy with the service

Service

Service carried out as advised

Service

Good service

Service

Was kept informed of what was happening with delivery of the car

Sales

Dean Burgess was fantastic and made sure he understood what I needed and then provide me the best available car.

Sales

Amadeo the sales person I had was very good, friendly and stayed in contact. They got me the numberplate with my initials on that I wanted. The car sale was straight forward and everything explained to me.

Sales

Your sales team, Robbie Buckle and Nick (sorry, I can't remember his surname but he dealt with the paper work) were superb.

Sales

The people there were very friendly and very experienced. They patiently and carefully explained about the car Dean Burgess and Nick Thake were very helpful.

Sales

Such an amazing professional team

Sales

The lady Tammika who dealt with us was very helpful, polite and friendly, professional made sure we understood everything clearly and she made the experience very nice for the whole family. Outstanding work thank you.

Sales

All questions answered

Sales

The centre, and particularly the sales representative Ash, was very helpful in trying to find the best deal and the right car. He was very open and honest in his dealing with us.

Sales

Ash couldn't have done any more. He got me a fantastic car at a fantastic price. He kept me up to date all the way through to me collecting the car, and has since continued to contact me to ensure I'm getting on ok with it.

Sales

Elliot is a great ambassador fir BMW

Sales

Very quick hand over very good presentation of the vehicle

Sales

Very reliable team and salesman , i have been buying cars with BMW for the last 20 years. Best experience so far

Sales

It was all done efficiently but not rushed.

Sales

Got everything I wanted

Sales

Amedeo Messoudi had great support behind him and dealing with Steve (sales manager) and Nick (business manager) made the process simple to deal with. On the day of collecting the car, we were made to feel special and well looked after.

Sales

easy handover

Sales

I was given all the information that I needed to make the right choice.

Sales

Got to give our salesman Amedeo Messoudi a mention, he was fantastic throughout the whole process, making it a pleasure to buy our new car, thanks so much! Also to Nick Thake making the finance side a breeze.

Sales

Friendly, helpful and informative.

Sales

Ash Safdar has been brilliant as always. He is someone I fully trust and goes above and beyond to accommodate my needs. I did look into a Q7 before going for the X5. The service Ash provided compared to the Audi dealership was a key deciding factor.

Sales

Dealt with Robbie Buckle and he was excellent, I got a good deal and process was slick and professional. Much better experience than the previous car I bought (from a competitor)

Sales

Clean car and was kept informed every step of the way.

Sales

Ash made the whole experience great, fully explained the process, kept me informed of updates re my vehicle etc. Having all the paperwork sent via email for the finance etc was also beneficial.

Sales

very friendly helpful and courteous staff

Sales

Swift and effortless

Sales

Great sales man to deal with.

Sales

Very professional and helpful staff.

Sales

Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.

Sales

As above

Sales

Dean gave excellent service

Sales

Thorough, knowledgeable, answered all questions I asked, Made sure the car was in perfect condition

Sales

I was treated very well during the process and did not feel pressured at all

Sales

I was constantly appraised by the sales executive of where the car was in relation to the build and delivery date, nothing was too much trouble for Mr Elliot he demonstrated very high customer service

Sales

The car was ready within 24hours for my collection

Sales

BMW went out of there way to make sure I was looked after very quickly they could not be more helpful, best I have ever been treated, I normally go to fords, never once have I been treated so well,

Sales

Very helpful staff, relaxed and professional.

Sales

Sales assistant was proactive, friendly and kept me well informed despite the Covid crisis. I would recommend her. The dealer management also helped when I was struggling to extend the finance agreement for my current car.

Sales

Very smooth transaction and felt safe with new PPE arrangements

Sales

Staff are friendly and attentive to needs

Sales

Was very easy and simple process!

Sales

Great very well looked after

Sales

the same quality, experience