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Excellent customer service
As this branch were open till late I was able to do my MoT ,Oil serviced during the week and did not made any effect at my day job. Very pleased with that
Easy to book Look after their customers
They was very welcoming and had good standards of hygiene when it comes to COVID
Great service as always.
Service adviser was excellent.
They have always provided me with a great level of service. I can't fault them really.
Very, excellent service, Samuel was great (servicing). Nothing to point.
Easy, good social dstancing, simple process - was well informed over phoen throughout
With the current pandemic the staff have had to work differently & the quality of customer service hasn't changed. Whilst my car was in being serviced & MOT'd I received telephone calls & videos to update me on the process of the job, as was promise.
Excellent service and very pleased with the deal I got.
From booking to dropping and picking the car, all straight forward
Always quick and easy
One of the best branches in London. 100% better than Sumter Chigwell
From the booking in the service to getting the vehicle back you are well informed about all the steps they feel you would improve the way you drive and care for the car. Great Covid awareness from the staff on duty. One of a small group of service ce
Met expectations, despite the current pandemic/circumstances.
Customer care excellent. Well thought out COVID-19 precautions in place. Polite and friendly staff.
Do what they say
The whole process from reception to collection was seamless.
Hollie Langsworthy is true professional. She took care of everything what I needed.
Service was carried out quickly and the visit to the garage was convenient
We have owned Bmw cars since 1998 which I think speaks for itself
Very friendly and efficient service.
Prompt and trustworthy
Your service engineers are very thourough and allways do good job
Never had a bad experience with you
Ben really took the time to 'listen' to me as a customer and provide a tailored solution to my problem.
Very impressed with Nick (Service Manager)and Adam (Service Advisor). They worked really hard to resolve my problem
Explained the whole process and kept me updated
Professional and helpful.
absolutely nothing to complain about. everyone efficient in all dealings
Always prompt and efficient service and the staff are always friendly and helpful
I asked for 2 additional things in advance (a paint stick, and resolution of a programming issue). I was told no problem on booking , then on the day neither issue could be solved and was promised one in the post and a call on how to solve the other
I was very happy with the service. Steve was extremely helpful and made this experience quick, efficient and straightforward.
I was kept informed about the work required on me vehicle all the way through. When another issue was spotted that could potentially resolve all issues I was updated promptly
Customer rep. Chole was very good at she those, she get my car ready within a day.
From booking my car in with Jana haarbeck being provided with a quality loan car right through to when my car was ready I was treated in a very personal and professional manner by Jana haarbeck and so was my car.
Because I'm completely satisfied!!
Overall, especially given the Covid situation, having my car serviced was a smooth experience. Opening at 07:00 is very helpful as I start work in London at 08:00. Staff were helpful and the car was returned promptly.
Outstanding issues satisfactorily carried out and general service of high standard
quick and safe
Again, great service and very easy in terms of process
I was kept informed of the process throughout
Had to cancel initial appointment at very late notice, was offered new appointment at a suitable time without any issue. Communication on day of service was excellent and Covid measures in place were clear and seemed suitable to manage the risk
GOOD SERVICE IN STRANGE TIMES
Problem resolved and under warranty
Demi Madden was very helpful with my queries and kept me updated on the progress of my car. She provided great customer service, was polite and efficient. Real asset to the Sytner team
Excellent, lovely atmosphere and staff do all they can to help
They have resolved the issue
The night shift are great. The service in the evening is really quick on drop off.
Communication and clarity by staff with positive approach.
As with last year, they really went over and above the norm to collect and deliver my car for it's service. I really appreciate that gesture, as I'm medically vulnerable and shielding, so it enabled me to get my service and MOT done.
jana excellent advisor.
Straightforward, told me when to collect and social distancing was done well too.
Never a problem
Professional and trustworthy
We had no hassle whatsoever and I felt safe in the building with their Covid measure
Always get good service from Harold wood
Chloe was amazing. Polite, kind and understanding. Always willing to go that extra mile for the client..
all work carried out to my satisfaction
Hollie Langsworthy was very helpful. She kept me well informed.
Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.
The service level was excellent
would be good to get a loyalty discount. Using the same garage every time should come with a benefit.
The work was carried out quickly and was completed at the specified time.
My service met all my expectations and was COVID risk free.
Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!
The service was very quick
There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.
Polite, friendly and welcoming. Service was completed really quickly and efficiently
Great customer service.
Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .
The service assistant was extremely informed and helpful, left me in no doubt about the work done
Excellent from start to finish, it including facilities at BMW
MOT completed quickly and no delay
Everything was dealt with very well
Timely work , good feedback and a problem explained dealt with while I was on site
Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.
An umbrella would have been nice but on a serious note yes given we had to collect our car during lockdown it was all handled well by the team
Went very smoothly, nothing was too much trouble and everyone was polite and efficient
That's wonderful. Its very easy and all steps have been sorted out very fast
Mark Daniels was excellent throughout the whole process. Will use Mark again in any future business.
I have been to other car dealers in the last twenty year and this is honestly the very best.
Very quick & straight forward
Mark Daniels was very helpful and professional. He provided a great service. Would highly recommend We were also updated on a regular basis of the progress on the new car and it was a smooth process when picking up the car.
Felt safe and like I was only person there xx
Everything made clear and the car even arrived earlier than expected with a big effort to ensure I had the car before my trip away
my salesperson kept me informed.
Very satisfied, Rebecca and Tamika did a great job at handover. I have had BMWs in the past from other dealers, but I'm very impressed with the service I was given at Sytner Romford.
All the staff at Sytner Romford were excellent.The sales representative Robbie Buckle was really good. He came in on his day off when I picked my car up, to finalise everything and made sure I was happy with everything . Really nice.
Was kept informed of what was happening with delivery of the car
I was helped through the process to select the best options - and only those I needed. Process was quick and well managed.
Dean Burgess was fantastic and made sure he understood what I needed and then provide me the best available car.
Amadeo the sales person I had was very good, friendly and stayed in contact. They got me the numberplate with my initials on that I wanted. The car sale was straight forward and everything explained to me.
Such an amazing professional team
Your sales team, Robbie Buckle and Nick (sorry, I can't remember his surname but he dealt with the paper work) were superb.
The people there were very friendly and very experienced. They patiently and carefully explained about the car Dean Burgess and Nick Thake were very helpful.
All questions answered
The lady Tammika who dealt with us was very helpful, polite and friendly, professional made sure we understood everything clearly and she made the experience very nice for the whole family. Outstanding work thank you.
The centre, and particularly the sales representative Ash, was very helpful in trying to find the best deal and the right car. He was very open and honest in his dealing with us.
Ash couldn't have done any more. He got me a fantastic car at a fantastic price. He kept me up to date all the way through to me collecting the car, and has since continued to contact me to ensure I'm getting on ok with it.
Elliot is a great ambassador fir BMW
Very quick hand over very good presentation of the vehicle
Very reliable team and salesman , i have been buying cars with BMW for the last 20 years. Best experience so far
It was all done efficiently but not rushed.
Amedeo Messoudi had great support behind him and dealing with Steve (sales manager) and Nick (business manager) made the process simple to deal with. On the day of collecting the car, we were made to feel special and well looked after.
Got everything I wanted
I was given all the information that I needed to make the right choice.
Got to give our salesman Amedeo Messoudi a mention, he was fantastic throughout the whole process, making it a pleasure to buy our new car, thanks so much! Also to Nick Thake making the finance side a breeze.
Ash Safdar has been brilliant as always. He is someone I fully trust and goes above and beyond to accommodate my needs. I did look into a Q7 before going for the X5. The service Ash provided compared to the Audi dealership was a key deciding factor.
Friendly, helpful and informative.
Clean car and was kept informed every step of the way.
very friendly helpful and courteous staff
Swift and effortless
Ash made the whole experience great, fully explained the process, kept me informed of updates re my vehicle etc. Having all the paperwork sent via email for the finance etc was also beneficial.
Dealt with Robbie Buckle and he was excellent, I got a good deal and process was slick and professional. Much better experience than the previous car I bought (from a competitor)
Great sales man to deal with.
Very professional and helpful staff.
Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.