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all work carried out to my satisfaction
Samuel, the client who looked after me, gave me an excellent customer service and I am very satisfied with my experience at Sytner Harold Wood.
Hollie Langsworthy was very helpful. She kept me well informed.
The service was very quick
My service met all my expectations and was COVID risk free.
Given my first experience taking my car in for a service, in this COVID-19 era, it was exceptionally well organised and easy to understand. Thanks to Hollie for making the process smooth. Car was in and out in under 90mins!
would be good to get a loyalty discount. Using the same garage every time should come with a benefit.
The service level was excellent
The work was carried out quickly and was completed at the specified time.
Polite, friendly and welcoming. Service was completed really quickly and efficiently
Great customer service.
Excellent service . The lady who initially dealt with me was very good and helpful and Samuel was excellent. I needed my car back from the service quickly and he facilitated that request .
There is a scratch on my car I believe was caused when it was being serviced and I am yet to receive any further contact about this after being told I would be contacted once cctv is reviewed.
The service assistant was extremely informed and helpful, left me in no doubt about the work done
Excellent from start to finish, it including facilities at BMW
MOT completed quickly and no delay
Everything was dealt with very well
Usual ease of booking, drop off and collection. Kept informed of progress and developments during the work.
Timely work , good feedback and a problem explained dealt with while I was on site
was keep up to date all the way as i needed 4 new tyres, rear discs and pads.
Easy to arrange
Came in to have air-conditioning serviced and re-gas and work was carried out on time
Everything went smoothly with the MOT
Considering the circumstances of the issues we face over COVID things were done proves and efficiently
Everything explained and this was followed up with a video of my car.
Im completely satisfied .its easy to get quick appoinments and the staff is very friendly and helpful.they do their job perfectly.
Listened to my queries and give a clear response
Job well done
Hollie was very informative and helpful throughout. The rest of the team did a great job on my MOT and fixing my air con.
The process is very smooth and efficient, never had any isseus with dealing with sytner.
Hollie has shown great care and expertise during my most recent visit, even though the service took longer than originally expected she made the whole experience as smooth as possible.
Service advisor, Samuel, has been excellent.
Easy to make an appointment with options for dates and times delivery of my vehicle to the service department was a smooth operation a clean and tidy waiting area. Under the circumstances I understand why my vehicle was not valeted. a good Experien
Great service provided from start to finish. Got a call prior to my MOT date to remind me, changed time, not an issue. Ross was advising on keeping car in good condition. Got call after to see if all is good and that I'm happy.
Asked for one thing to be checked which was correct air in tyres. Second time wrong air levels have Not been correct visiting this site
All of my issues where promptly dealt with and resolved.
Fast efficient courteous service
I was very pleased with the service
Staff were very friendly and kept me informed. Made the effort to keep me updated so I can plan my day.
Fully informed of changes if required and how the service of the car was going.
Everything was great. Service, efficiency, follow up, work, cost.
Was provided detailed updates throughout
Given the difficult circumstances, the whole process went extraordinarily smoothly Our car had to be kept overnight to fit a new rear suspension strut. We were kept fully informed of progress and were able to collect our car the following afternoon.
Hollie was good and everything I asked was done
The service team are fantastic, even during these challenging times they are working really hard to provide service excellence with is not common elsewhere. Adam Seeley - thank you
Staff very attentive especially Steve
They finish my car in 2 days I'm very happy with the service
Service carried out as advised
The work was carried out to an exceptional standard
Kept us informed as to what was happening with the car.
Samuel was very efficient. I was booked in quickly and my issues rectified.
Impressed with service and explanation if the faulty sensor which was replaced.
Amazing sales and advisory
As a customer you are treated and respected . You know the work carried out.
ive been going there for years ...they are honest and provide great levels of support
Very good customer care
Appointment on time, service explained, video received. Super efficient and friendly (Made it easier spending £290 on a service!) Temp also checked before entering the service area which is so important at the moment.
Demi was very efficient and professional. She made the whole process simple from start to finish and I was very happy with the service I received.
Syntner were very competent.
I was treated like a VIP for the whole visit!
Very happy with service
Just a good service
So helpful, the staff went the extra mile. I left my driving licence in the car, a member of the team offered to drop it off at my home.
excellent customer service
I felt in very safe hands as everyone was very alert and responsible in regards of following the rules and measures in place. Well informed of what was happening how long I'll need to wait.
Really great service
Quick and efficient service. The service advisor (Ross I think?) was very friendly and kept me updated with what was going on, and the video I was sent about the vehicle checks was very useful
I couldn't have asked for better service, Jana Haarbeck and Nicholas Philp as always went above and beyond to accommodate me last minute and got my car sorted out. These two employees keep me coming back to buy and service my cars with Harold Wood
Prompt and polite, with a friendly team.
Everything went as expected
Brilliant service from Adam
Very helpful and professional.
Superb Service - all issues rectified to high standard
It was easy and straightforward
Helpful kind all the way through.
Because my car passed all the test it was given and I was happy with their findings .
All issues were addressed as best as could be expected, the work was carried out promptly and some efforts were made at going above and beyond in terms of giving the vehicle a complementary clean
Easy to book, completed on time
The situation with having to wait whilst the service was completed is not usual for me. However I was looked after well.
Booked with one day's notice and they did exactly what they said in the promised time while I waited
Staff done everything they could to help, and went the extra mile to satisfy customer needs!
Chloe was excellent all round..
Great mechanics really helpful and knowledgable Good communication
Responded well to my questions and satisfied requirement on pricing. Ie Previuos call to BMW when booking quoted lowered price. This was matched.
The service advisor was very friendly, knowledgeable and provided all the information I requested. Due to covid19 i was very pleased with the customer safety video which was sent to me.made me feel safe in bringing my car in for a service.
I was very satisfied with my service at Sytner Harold Wood, as I booked in for the 1 hour 30 mins oil service while you wait, and was all done in an Hour. Quick and efficient with direct updates of my vehicle condition. I was also given a discount.
Very professional made us feel valued
The car's problems were both resolved.
Prompt and professional service.
Completely satisfied with the service, Chloe was brilliant. Thank you.
Ross kept me updated with progress throughout the repair and made sure I was aware of what was being done. Excellent customer service.
Quick and excellent. friendly staff
Was made welcome from the minute I turnt up with my y car
Work was carried out in a very efficient manner
Fault identified quickly and resolved.
Have used Sytner Harold Wood for a long time now never had any problems booking and service on the day
The service was excellent. The personal assigned to my case, went above and beyond to ensure that I was accommodated for.
The car service, MOT and fault finding was done very professionally and the potential excessive cost was reduced because of a BMW warranty legacy from a previous repair. This reduction was enabled through intervention by Holly and her manager.
Timely professional service
The whole process was seamless which was remarkable given the circumstances Very efficient and I was looked after very well by Jana.
Customer service is very good.
Representative who dealt with my vehicle was polite and a pleasure to speak with. Kept me constantly informed on progress of my vehicle and ensured my vehicle was up to date with all service requirements. Highly satisfied with the service provided.
the young lady who managed the service was charming and professional
All very good
The staff who attended to me and dealt with the change of tyre was good. Good communication and very helpful.
What a great place to go always welcoming, All the people there and teams are so professional, always nice to see them I like to thank them all for a good job done well.
Wow. Service was professional, easy and quick
Did what I asked
As mentioned , the booking was easy , dealing with Chloe after an issue being found was again sorted straight away and politely and efficiently and booked in at the Easrliest opportunity That suited me
the whole process was very easy and all COVID precautions were exercised extremely well.
Tom Tanner is extremely helpful and Matthew Spina also.
My car went in for a MOT but when I got it back there was no windscreen wash in it. I was extremely surprised as I thought a car would fail an MOT without it.
Very safe structure to bring my car into. Was kept informed of the status of my car through the day
Everything ran smoothly from start to finish.
Very quick service and great communication
was looked after well by Tom and the team
Excellent customer service and great communication.
The service advisor took the time to go over each point of the service. This left me satisfy a thorough job had been on my vehicle.
Staff always friendly and efficient
Again really great service, especially from Demi Madden who looked after me from start to finish.
All good, updated all the way through the process
Friendly staff and communicate with me by email because I am deaf.
Very organised and keep you updated
Very pleased. You get to watch the video of your service. Starf are allways poilite and respetfull and always go the extra mile.
fully informed throughout and vehicle ready on time.
quickly and efficiently
Treated with respect and felt listened to
I was kept informed of the progress being made with regards to the repairs to my car and how long it may take so there were no unpleasant surprises.
always pleasant and courteous service and Covid-19 arrangements worked very well
A professional approach.
Sorted issues out
Very professional Very friendly staff
Polite and efficient, no waiting on drop off or collection. The new process is better than waiting in the show room
I was given outstanding/excellent service by Stephen Silk throughout. I was also thankful to the engineer who serviced the car and was very appreciative of the video report. Well done all at Sytner Harold Wood and thank you..
I liked the quick manner in which a discrepancy was resolved.
Everything that needed to be done on the car was done and extra health checks carried out. Which I was pleased with.
Very professional and helpful staff.
Tamika Samuel at the the BMW chosen branch was amazing she was very helpful, informative and kept myself updated all throughout the service i was more than completely satisfied thanks again.
Dean gave excellent service
Thorough, knowledgeable, answered all questions I asked, Made sure the car was in perfect condition
I was treated very well during the process and did not feel pressured at all
I was constantly appraised by the sales executive of where the car was in relation to the build and delivery date, nothing was too much trouble for Mr Elliot he demonstrated very high customer service
The car was ready within 24hours for my collection
BMW went out of there way to make sure I was looked after very quickly they could not be more helpful, best I have ever been treated, I normally go to fords, never once have I been treated so well,
Very helpful staff, relaxed and professional.
Sales assistant was proactive, friendly and kept me well informed despite the Covid crisis. I would recommend her. The dealer management also helped when I was struggling to extend the finance agreement for my current car.
Very smooth transaction and felt safe with new PPE arrangements
Staff are friendly and attentive to needs
Was very easy and simple process!
Great very well looked after
the same quality, experience
Always kept me updated and on the day I picked my car up the people were just so very nice.
Excellent customer service throughout the process. I felt that Ash, the salesman, was genuinely interested in my requirements and wanted to achieve the best outcome for me.
Mark Daniels at Sytner Harold Wood did a brilliant job. Very professional, made thinks working for me. Kept me updated during the lockdown and finally did a great handover of the car under new regulations.
Again, Ash Safdar dealt with all our concerns and queries and addressed them, he kept me fully informed throughout the process and my purchase was very quick and easy. Love the car.
Once again, Ash explained everything to me clearly and I got everything I expected from our conversation.
They dealt with everything I asked.
Ash Safdar has provided great customer service
They came back with all the answers I needed to hear and were always plesent to deal with.
During the current circumstances I was still kept updated throughout. And when it was safe to do so. I was able to collect the car.
Sales team very helpful
Lovely car, easy experience
Excellent in difficult circumstances