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my advisor Hollie was very knowledgeable and helpful.
Sytner did their best to investigate, test and fix the issues with the car.
Good service but technician was unable to find my issues with the vehicle
I was given a loan car which was manual and significantly smaller (Mini cooper) than my 3 series. When I requested a automatic car I was told I should have requested one earlier. I havnt driven a Manual for over 2 years so it was uncomfortable.
Advance Telephone booking, efficient drop off, while u wait, pick up after expected 2 hour duration.
Made Welcome Kept to timings Applied discount options Immaculate valet of car
This part was so so, when I booked my running in service, they couldn't offer me a Courtesy Car, but again Ash the sales advisor came to the rescue and loaned me his car. Honestly people like him and as a company should Appreciate him
A few minor errors on the report but the car does seem to be OK and it was returned lovely and clean.
The service is fine, like I said I'm more unhappy of the vehicle itself
service and repair done promptly
£380 for an oil change and no car wash after my service
The people take care and are personable, There is a slight problem with work taking too long.
I could not give be completely satisfied due to longer waiting time.
The sales advisor gave me all the best I expected as a customer
Took longer due to wheel problem! Motability car needs kwikfit to replace tyres but car could not be moved and kwikfit couldn't come out for days! Bmw sytner sorted the problem
The work was done efficiently. My car was beautifully cleaned and polished. The overall cost is extremely competitive. I live in a little village with two MOT garages but I'd rather drive from Aveley just to come to your showroom.
Charley was polite and really helpful. Going the extra mile re the cost of my running in service as I had bought my m4 from this dealership.
Such poor customer care from our advisor. Stuart Davis did not return calls and came accross as if he couldn't be bothered with me. Tried to get the car warranty check weeks ago but no courtesy car so could not do it, was not told I could extend it.
My car was in for 5 days & l was updated with the progress
FRIENDLY STAFF AND GOOD EXPERIENCE
They serviced my car, took care of everything that needed topping up (excl diesel of course) and they gave it a wash before I picked it up!
Would be 5 but took longer than initially stated
Everything on schedule and kept informed of progress.
Bad communication and below average customer service.
90 minute express service took approx 140 minutes
No waiting, no fuss, contacted me when my car was ready
Staff I dealt with were very helpful and got my problem fixed promptly
Friendly service and reasonably priced
Reception Team are always friendly and attentive.. Advisors are equally friendly .. knowledgeable.. reassuring .Always call after I have had my car fixed to ensure I am happy.Nice atmosphere every time I go. Service video is brilliant.
Type price not very competitive. £249.00 fitted with Kwik-Fit but same tyres with BMW was £100 more. Manager reduced cost by £40.00 which was (apparently) cost price. Fair compromise but think could do better.
Difficult to get an appointment. That appointment cancelled. Difficult to contact. Do not return calls. Do not keep you advised of progress. Courtesy car not fit for a dog to travel in. Car returned visually faulty. Still not fixed.
I asked then to look at the computer that keeps telling me check my tyres but I still keep getting this message they haven't done this for me
I can honestly say bmw Harold wood is the best dealer ship I have visited staff are very polite very experienced technicians best! customer service always great and kept me up to date at all times while my car was there Compared to bmw ruxly lol
Well looked after
Very clear explanation of service and future requirements.
Very good staff and very helpful
Technical Video was very low on sound quality and hard to hear. After vehicle handover, I needed to return to the service center as the service light was still on.
Cannot fault bmw in anyway ??
I was perfectly happy with the service / MOT work carried out by Sytner Harold Wood and with my experience of dealing with them.
Staffed by competent, pleasant and friendly people.
Steve very helpful
My car was fixed earlier than expected and covered under my comprehensive warranty.
My experience was much improved from my visit last year. The advisers were able to book my car in at a times that was convenient to me and were understanding of my need to have the car returned to me at the end of each day.
Staff were fairly friendly. The labour charge for the fix to timing chain seemed excessiveness.
Good service, my car was cleaned
the car was not fixed correctly until I showed mechanic the previous videos of leak and he was able to locate the leak, my car as been in the workshop several times the heat sheild has been damaged in last visit and in previous videos it was intact
I went there without an appointment to turn off one of the notifications on the dashboard, they said the car needed a service and did it there and then while I waited.
Well looked after
My M5 competition was in for first 1500 mile service when I drove home the dash lights and ambient lights were not working I have managed to get the ambient lights working but the center dash and radio lights are still out I now need to re book in ??
Wasn't kept waiting for to long and staff was helpful
Car wasn't washed or cleaned
Have complained about damp, musty smell from the air-con since we bought the car. Been 3 times and they have run the Clean, but not the treat & Disinfect of the Entire Air Conditioning. Now saying bring it back in the summer and we will do for £200!
Did not receive mechanics video otherwise would have been 5 stars
I was asking quotation to repair the fault but did not receive and I called again yesterday still I did not receive the quote for the work have to be done on my car
Service with a smile and work carried out quickly and as required
Met my expectations (which admittedly are high for BMW) although the wait was much longer than I had been told.
Very quick and thorough service
Jana give me excellent assistance.
It is appreciated that there were 4 separate elements to the booking but it was clear from the end of warranty Video inspection that the Brake Fluid change was being done in parallel. So why 3 hours 40 minutes is beyond me.
As I said above , a very professional service , friendly and helpful staff , a comfortable waiting area with free hot drinks .
They called me up to remind me of my vehicle's MOT. Also, when I had to reschedule, it was done for me hassle free. On the appointment day, I did not have to wait too long to get the MOT done. And while I waited, I enjoyed 2 nice cups of mocha!
fixed an outstanding issue, very little hassle
Manager was not helpful, new car will need to go in for a 4th time in relation to a simple tracking issue.
Polite and professional staff explained everything properly
I have found some damage to the car that I didn't notice on handover (scratched glass on the rear)
The professional looking after me (Robbie Buckle at BMW Sytner Harold Wood), had been fantastic! He was friendly, knew all the details of the models I was interested in, was super-efficient to get things done, and extremely responsive in my emails.
Ash at Harold wood looked after me
It was a very pleasurable experience
Everything was perfect and as one would expect when buying a brand new car
Amedeo at Sytner Harold Wood was just amazing keeping me up to date all the time.
To be honest, your staff - Alice and Samuel made all the difference. They were simply a breath of fresh air considering what I'd been through and endured with Sytner Tamworth before opting to take my business to them (Sytner Harold Wood)
As before, I have always had very good service from BMW Sytner Harold Wood
Amadao at Harold Hill was fantastic
Mainly due to the level of service provided by your repairs customer service team.
Externally satisfied with the deal, advice and service received by all. Friendly front desk, great sales and finance.
When I phoned and I asked to speak with the sales person I was dealing with, should Dean be unavailable at the time of my call, Dean always returned my call. Dean Burgess was very good to deal with
The purchase and delivery of the car was a very good experience. I received good support from the client executive during the whole process and I liked the flexibility I received for me to collect the car. Overall the experience was very pleasant.
Dean at Sytner Harold Wood was outstanding, first class service!
Between Becca Howard and Alice Pattinson from the ordering and handover of my new Motability excellent service
Always kept up to date with the progress of the order.