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The work was carried out to an exceptional standard
Kept us informed as to what was happening with the car.
Samuel was very efficient. I was booked in quickly and my issues rectified.
Impressed with service and explanation if the faulty sensor which was replaced.
As a customer you are treated and respected . You know the work carried out.
Amazing sales and advisory
ive been going there for years ...they are honest and provide great levels of support
Very good customer care
Appointment on time, service explained, video received. Super efficient and friendly (Made it easier spending £290 on a service!) Temp also checked before entering the service area which is so important at the moment.
Just a good service
Syntner were very competent.
Demi was very efficient and professional. She made the whole process simple from start to finish and I was very happy with the service I received.
So helpful, the staff went the extra mile. I left my driving licence in the car, a member of the team offered to drop it off at my home.
Very happy with service
I was treated like a VIP for the whole visit!
excellent customer service
I couldn't have asked for better service, Jana Haarbeck and Nicholas Philp as always went above and beyond to accommodate me last minute and got my car sorted out. These two employees keep me coming back to buy and service my cars with Harold Wood
Quick and efficient service. The service advisor (Ross I think?) was very friendly and kept me updated with what was going on, and the video I was sent about the vehicle checks was very useful
Really great service
I felt in very safe hands as everyone was very alert and responsible in regards of following the rules and measures in place. Well informed of what was happening how long I'll need to wait.
Everything went as expected
Prompt and polite, with a friendly team.
Very helpful and professional.
Brilliant service from Adam
Superb Service - all issues rectified to high standard
It was easy and straightforward
Helpful kind all the way through.
All issues were addressed as best as could be expected, the work was carried out promptly and some efforts were made at going above and beyond in terms of giving the vehicle a complementary clean
Because my car passed all the test it was given and I was happy with their findings .
The situation with having to wait whilst the service was completed is not usual for me. However I was looked after well.
Booked with one day's notice and they did exactly what they said in the promised time while I waited
Chloe was excellent all round..
Easy to book, completed on time
Staff done everything they could to help, and went the extra mile to satisfy customer needs!
Great mechanics really helpful and knowledgable Good communication
Responded well to my questions and satisfied requirement on pricing. Ie Previuos call to BMW when booking quoted lowered price. This was matched.
I was very satisfied with my service at Sytner Harold Wood, as I booked in for the 1 hour 30 mins oil service while you wait, and was all done in an Hour. Quick and efficient with direct updates of my vehicle condition. I was also given a discount.
The service advisor was very friendly, knowledgeable and provided all the information I requested. Due to covid19 i was very pleased with the customer safety video which was sent to me.made me feel safe in bringing my car in for a service.
Very professional made us feel valued
The car's problems were both resolved.
Completely satisfied with the service, Chloe was brilliant. Thank you.
Ross kept me updated with progress throughout the repair and made sure I was aware of what was being done. Excellent customer service.
Quick and excellent. friendly staff
Was made welcome from the minute I turnt up with my y car
Work was carried out in a very efficient manner
Prompt and professional service.
Fault identified quickly and resolved.
Timely professional service
The service was excellent. The personal assigned to my case, went above and beyond to ensure that I was accommodated for.
The whole process was seamless which was remarkable given the circumstances Very efficient and I was looked after very well by Jana.
Have used Sytner Harold Wood for a long time now never had any problems booking and service on the day
Customer service is very good.
The car service, MOT and fault finding was done very professionally and the potential excessive cost was reduced because of a BMW warranty legacy from a previous repair. This reduction was enabled through intervention by Holly and her manager.
Representative who dealt with my vehicle was polite and a pleasure to speak with. Kept me constantly informed on progress of my vehicle and ensured my vehicle was up to date with all service requirements. Highly satisfied with the service provided.
All very good
the young lady who managed the service was charming and professional
The staff who attended to me and dealt with the change of tyre was good. Good communication and very helpful.
What a great place to go always welcoming, All the people there and teams are so professional, always nice to see them I like to thank them all for a good job done well.
Did what I asked
Wow. Service was professional, easy and quick
the whole process was very easy and all COVID precautions were exercised extremely well.
As mentioned , the booking was easy , dealing with Chloe after an issue being found was again sorted straight away and politely and efficiently and booked in at the Easrliest opportunity That suited me
Very safe structure to bring my car into. Was kept informed of the status of my car through the day
My car went in for a MOT but when I got it back there was no windscreen wash in it. I was extremely surprised as I thought a car would fail an MOT without it.
Tom Tanner is extremely helpful and Matthew Spina also.
Everything ran smoothly from start to finish.
was looked after well by Tom and the team
Very quick service and great communication
Staff always friendly and efficient
Excellent customer service and great communication.
Again really great service, especially from Demi Madden who looked after me from start to finish.
The service advisor took the time to go over each point of the service. This left me satisfy a thorough job had been on my vehicle.
Very organised and keep you updated
Very pleased. You get to watch the video of your service. Starf are allways poilite and respetfull and always go the extra mile.
All good, updated all the way through the process
Friendly staff and communicate with me by email because I am deaf.
fully informed throughout and vehicle ready on time.
quickly and efficiently
Treated with respect and felt listened to
I was kept informed of the progress being made with regards to the repairs to my car and how long it may take so there were no unpleasant surprises.
always pleasant and courteous service and Covid-19 arrangements worked very well
I liked the quick manner in which a discrepancy was resolved.
Everything that needed to be done on the car was done and extra health checks carried out. Which I was pleased with.
Polite and efficient, no waiting on drop off or collection. The new process is better than waiting in the show room
Very professional Very friendly staff
Sorted issues out
I was given outstanding/excellent service by Stephen Silk throughout. I was also thankful to the engineer who serviced the car and was very appreciative of the video report. Well done all at Sytner Harold Wood and thank you..
A professional approach.
Great very well looked after
the same quality, experience
Always kept me updated and on the day I picked my car up the people were just so very nice.
Excellent customer service throughout the process. I felt that Ash, the salesman, was genuinely interested in my requirements and wanted to achieve the best outcome for me.
Mark Daniels at Sytner Harold Wood did a brilliant job. Very professional, made thinks working for me. Kept me updated during the lockdown and finally did a great handover of the car under new regulations.
Again, Ash Safdar dealt with all our concerns and queries and addressed them, he kept me fully informed throughout the process and my purchase was very quick and easy. Love the car.
Once again, Ash explained everything to me clearly and I got everything I expected from our conversation.
They dealt with everything I asked.
Ash Safdar has provided great customer service
They came back with all the answers I needed to hear and were always plesent to deal with.
During the current circumstances I was still kept updated throughout. And when it was safe to do so. I was able to collect the car.
Sales team very helpful
Lovely car, easy experience
Excellent in difficult circumstances