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ABOUT Sytner Harold Wood

Find out more about what we do and our team.

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Sam Street

Head of Business

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone was very polite and courteous.

Service

Efficient and very friendly, Covid Safe

Service

The staff (Sam) who dealt with my car service with all logistics involved was good and clearly explained every step to me.

Service

As I have already said, very satisfied with technical part of the service.

Service

Very quick and received vehicle back quickly

Service

Efficient and friendly service.

Service

Excellent Service right from making a reservation to getting the car back. Great Customer Service from front desk to the assigned manager - Steven Silk. Brilliant work - keep it up.

Service

I bought the X5 remotely from Harold Wood (Romford) and I live near Leeds. The lady who handled the sale (Claire Read) was amazing. She provided me with regular updates (without me requesting) and made the sale extremely smooth and easy.

Service

Professional and great updates

Service

Very satisfied and got a bonus with my car being washed too.

Service

Work completed to a high standard.

Service

The service advisor was friendly, informative and delivered a great service.

Service

Social distancing adequate; lovely site for while you service - compared to others in NE Greater London who do not offer while you wait service.

Service

Kept me informed

Service

very happy

Service

Mot done within 90 minutes- and my car was cleaned.

Service

Friendly staff, Quick service Nice booking

Service

Great efficient service

Service

service was good and found faulty sensor and in garantee to change,

Service

Everything went to plan and updated at all stages of the process

Service

great service

Service

Knowledgeable service advisor who knew his subject

Service

Would highly recommend Sam Offe who handle the whole process. He was excellent.

Service

Very helpful service

Service

Good customer service

Service

1st class service

Service

Finished in good time and cleaned

Service

I was provided free transportation and free car wash. Staff were very friendly and professional

Service

Excellent customer care.

Service

Clean environment and kept informed

Service

friendly efficient service

Service

great company

Service

All went to plan

Service

I use synther Harold Wood everytime my car needs a repair or service due to the staff commitment in making you feel welcome from the drop off to pick up .always a pleasure dealing with everyone who works there

Service

Grear service. I was in for a recall No issues after the fix. I would have liked a price up on the other issues found so i could work out whether to fix them asap or later.

Service

Everyone was very good to work with

Service

Good service

Service

Staff are very professional and overall never let me down.

Service

Very good top rated professional services from Sytner BMW.

Service

The salesman (Ash) was very helpful over the duration of my contract.

Service

Very friendly

Service

Service advisor was polite and efficient

Service

Good professional service

Service

My car came back in top condition.

Service

Efficient in/out, again excellent customer focus

Service

It was easy and comfortable

Service

Polite and helpful

Service

Lovely customer service representative with follow up calls too.

Service

Very friendly and welcoming

Service

Nice and professional service

Service

Employee Ross was very kind and helpful and made me and my son feel welcome

Service

Booking was easy with car quickly in to diagnose fault. On the day there was no fuss in rectifying issue under warranty with clear explanation as to what had gone wrong.

Service

Everyone at Sytner Harold Wood were all friendly and helpful throughout my service experience.

Service

Efficient service

Service

Prompt efficient & well managed

Service

Very helpful and friendly staff

Service

Easy process

Service

Finished work when said

Service

Ross and Danny the technician are both very professional and amazing at what they do!!

Service

Perfect customer service

Service

The person who felt with my service and fault finding was really helpful and polite

Service

Very professional

Service

No issues

Service

Response very quick, and efficiently handled. Staff very courteous and extremely helpful. Problem sorted in one visit. Cost very reasonable. Additional health check undertaken free of charge, and car cleaned during visit. Overall, I was impressed.

Service

100% satisfied

Service

Excellent service

Service

Attentative

Service

I was given all information that was carried out from the repairs and even after repairs follow up calls to check if everything was fine etc

Service

I was kept informed throughout the process.

Service

As this was my first service during COVID I wasn't sure what to expect, I was very impressed how the service centre handled everything and felt very safe with the measures implemented. The service advisor was really superb

Service

Personal contact and good customer services at every visit.

Service

Always very good

Service

I have been a customer here for many years and have 3 vehicles with Sytner and also have ordered another vehicle recently. I need top quality customer service every time I deal with Sytner and you are meeting my expectations, thank you.

Service

Always a high level is service

Service

MOT was completed without fuss.

Service

Nothing to much trouble

Service

Easy to deal with and no hassle. Repair completed as expected and the video showing the service was excellent

Service

Brilliant service across all members of staff

Service

Once again the guys I deal with Ross and Danny.

Service

The customer service is excellent. I was given regular updates on each stage, from initial investigation to the repair.

Service

They always service my car quickly and the last time they replaced the key fob battery as it came with a battery low message when I got back in the car.

Service

Very informative with what is happening after I took it in

Service

My rep that day was Tomasz (sadly forgot his surname). He was very attentive, listened to everything I had to say, he took notes and addressed all my at the end of the day which left me very satisfied.

Service

Very satisfied n my vehicle was gleaming after the complementary car wash

Service

Tomasz was very helpful and ensured that we were kept well informed

Service

The staff is excellent at all stages.

Service

Excellent service

Service

Very efficient and friendly survice.

Service

Expert, polite, knowledgeable, confident staff with great area to wait.

Service

Impressive number plate recognition and memory

Service

Efficient service and I was allowed to wait. While I was waiting I was left to get on with my own work.

Service

The overall experience was courteous Professional up front and honest

Service

I was well looked after by staff.

Service

Tomasz was exceptional at dealing with my visit, and kept me informed every step of the way. My car was repaired in no time and I was even given a very nice 3 series for the day whilst my car was at the centre

Service

Everything went perfectly and was communicated to me on time.

Service

Staff are all pleasant and helpful

Service

Tom was great and Mitch did a good job!

Service

Easy booking and good customer service

Service

Excellent service overall Especially customer care

Service

Good customer service on arrival and departure and the video of my service was reassuring

Service

I cannot fault the utmost care and professionalism of Adam Seeley and team.

Service

Completely satisfied with the service received

Service

Everyone was very polite

Service

Satisfied

Service

Customer service

Service

From booking till delivery and collection of vehicle, everything was well explained and updated time to time

Service

Very professional

Service

Good communication, helpful staff, impressed with video sent to me with my BMW inspection. I needed to wait for about 30 min to pick up my car, there was no drinks on offer. I'll take it , it's because of covid restrictions. No drama

Service

Job completed on time, communication throughout the day

Service

Car was fitted in for the next day and all issues resolved.

Service

Staff was very polite and helpful.

Service

The staff were professional and welcoming.

Service

good service

Service

Perfect service

Service

Good

Service

You are the best.

Service

experienced mechanics

Service

Completely satisfied with service what they provide

Service

The customer service professional was diligent, attentive and courteous. I can find no faults in her service.

Service

I was looked after and kept updated at all times whilst waiting

Service

Very helpful staff.

Service

Good service

Service

Great service provided

Service

Because they are good and treat you and your car with respect

Service

Excellent service

Service

It was as I said before a very good service while you are waiting

Service

This the second time that Sytner Harold Wood have gone beyond their normal duty to help picking the car from our home as I am classed as Extremely Vulnerable during the Pandemic

Service

All staff was helpful

Service

Hollie who was great at looking after me on the day

Service

Noticed the difference with how the car was running straight away

Service

Done exactly what you said you would

Service

Love the video you sent to us showing what Tim Olla thinks is right or wrong with the car. Giving us a glimpse into the back room to us really made the difference to our service.

Service

Easy and simple to get my car serviced

Service

The staff were all great to deal with

Service

It was easy to book and it was done in two hours

Service

Chloe as always very helpful and efficient

Service

Friendly and professional staff. Alway nice to get walk through video at the end of the job- detailed and professional.

Service

Thomas provided excellent customer service . He took care of all the requests.

Service

Nice snd swift service

Service

The team is next to none, always welcoming and helpful.

Service

Chloe is so helpful

Service

Like getting a vehicle health check and taking advice on any issues I may have.

Service

Could not have been better. Tomasz Zalewski was exceptionally well-organised and a terrific Sales Adviser.

Service

Kept informed, queries answered, and useful video

Service

Done what was required didn't waste time

Service

The service was completed agreed of time The lady looking. After me and my car was amazing and couldn't be more helpful

Service

Great help from Samuel

Service

The car had difficult problem needed two visits to get sorted but part of that was availability of loan car. It's a great dealership to visit.

Service

I find it very easy and I have full confidence in your service provided

Service

All down to Thomasz and his ability and professionalism

Service

Great service from the staff

Service

Matthew Tomlinson was excellent, kept me updated and resolved an issue re a potential charge.

Service

Always friendly and keep me informed

Service

We were

Service

Very, chloe was brilliant

Service

I have been a customer of cars and servicing for several years and gave always found the staff and the environment excellent.

Service

Down Thomasz in service, Tammika & Nick in sales.

Service

It was a very smooth process and all the work was done in a day

Service

Very satisfied by the politeness if the staff and all the information and explanations given to us. All covid restrictions adhered too, on the day the car was booked in for correction/repair.y

Service

Staff was polite and helpful

Service

Great comms, booked in easy, drop off and collection was seamless and well arranged. Call follow up a few days later to make sure all was OK. What's not to be satisfied with.

Service

Very quick

Service

Well served.

Service

any time I need anything done to the car the dealership is flexible on time and dates that match my needs

Service

Brilliant

Service

Very efficient from start to finish. All the staff were very friendly and great care was taken with the covid restrictions

Service

Ease of booking regular contact by service advisor

Service

Car was in for a major service, dropped off and left with them in less than 60 seconds. I was told an hour and half wait, it took exactly that.

Service

It Was Easy and convenient. Thank you

Service

I have had many experiences with car dealerships over the past 30 plus years and have never received such a positive experience like I have from sytner Harold Wood in particular Chloe and her assistant. First class!

Service

Gave a thorough report on the state of the car and potential future work that maybe required

Service

Jana who was helping with my repairs completely understood my frustrations and was extremely helpful to help me in the best way possible. Jana always kept me informed and was always ensured i am happy with the repairs.

Service

Charlie made us feel at ease and the whole experience was stress free

Sales

Amazing we was keep updated all the time

Sales

Friendly and helpful team

Sales

Quick and easy

Sales

Completley satisfied and team were prepared to go the extra mile.

Sales

Slight delay getting the car delivered from Southampton Docks but Amedeo did everything within his power (even tracking delivery on his day off) to get it to us and kept us informed at every stage

Sales

Everything went well.

Sales

Lovely car.

Sales

Superb Customer Service. Plain and simple.

Sales

The pandemic has thrown up many challenges for both the dealership and the customer. Despite this the transaction from start to finish went smoothly.

Sales

Standard negotiation and haggling but the dealer was very helpful when organising multiple test drives of different vehicles. Also gave me the chance to test an Alpina B3 which was awesome.

Sales

First class experience

Sales

Everything went very smoothly

Sales

Was smooth, no hanging about.

Sales

Very professional and reliable service

Sales

Staff was friendly, helpful from phone calls to collecting the car

Sales

This was a super easy process. The fact that the sales team had technology that meant there was no physical paperwork made the process even simpler. Some pre work via email before I picked up my car meant the handover only took 30 minutes at most.

Sales

The sales executive Tammika Samuel at the Harold Wood branch was amazing from start to finish. She went through all details about the car and explained the process very well. She kept us updated and informed us of when our new car would arrive.

Sales

Olivia had a personal touch by keeping me up to date and was very responsive to my enquiries.

Sales

Vehicle was ready to collect much quicker then I expected

Sales

Even during a pandemic all was done to ensure a smooth transaction.

Sales

I enjoyed the whole experience and they team were fantastic the whole way through the process from purchase to delivery of the vehicle. I was so impressed with the experience I received that it exceeded my expectations when buying a car.

Sales

Olivia and nick were very knowledgable and helpful

Sales

Car was ready to go and very good condition

Sales

It's tricky in these Covid times but we had a positive experience.

Sales

Robbie was a joy to deal with. Very knowledgeable.

Sales

Once again Ash made my experience really easy and stress free.

Sales

It was smooth, not rushed and everything was explained clearly

Sales

Tamikka was very helpful

Sales

Very good service by all staff