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ABOUT Sytner Harold Wood

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Meet the team

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Sam Street

Head of Business

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service from established car brand

Service

Excellent anti-COVID precautions separating staff from customers. Pity the hot drinks machine was OoO.

Service

very satisfied. I found "Jana" to be very helpful & pleasant to deal with from start to finish and made everything smooth & easy.

Service

I had an issue with my car and it was dealt with quickly and efficiently

Service

Holly was very professional and courteous

Service

Good communication, well organised and efficient service from customer rep

Service

Sammual in servicing went the extra mile for me as a customer

Service

Good experience considering the COVID situation and good to receive a video of the car in the air.

Service

Adam Seeley supported us hugely with the issues with our car

Service

Friendly and kept me informed throughout

Service

All was done exceptionally well

Service

Everything was in place on time

Service

Very efficient, great service, early drop off available followed up with a great health check video of my car.

Service

Sytner, Harold Wood were very good in ensuring the customer was safe and informed about procedures. The work carried out was, as usual pleasing.

Service

Steve was a pleasure to deal with and I felt comfortable buying the car despite the distance sale conditions.

Service

Excellent customer service and the person I dealt with, Tomasz, was genuinely concerned that my issue was dealt with.

Service

Keeps you up to date

Service

Overall the service was seamless and completed as expected.

Service

Nick went above and beyond to help with my queries

Service

Great team there

Service

Everything was communicated or explained to me

Service

Great service

Service

The issues with my car were looked at and resolved.

Service

Great customer service received

Service

I was served by Hollie Langsworthy, she was professional, polite and returned calls which is greatly appreciated.

Service

I only booked in for an MOT but the Sam was helpful in immediately recognising the need for a small service and when an alignment issue was found the communication was excellent. Sam and the technician (I believe it was Max) went the extra mile.

Service

Very pleased with the service.

Service

Great service & fantastic staff

Service

The vehicle was serviced and fixed ahead of schedule.

Service

Easy to book, safe system of work.

Service

The team continually kept me updated in a very professional and courteous manner.

Service

Adam was super helpful

Service

Quick to arrange my car going in and was kept up to date

Service

Done what was required

Service

We were treated very respectfully during difficult times.

Service

Everything was carried out as communicated and was updated regularly

Service

I was advised the procedure Re COVID everything was well organised

Service

very happy indeed

Service

All good

Service

I cannot fault my service experience I have received over the last three years with bmw I have received a totally professional service every time my car is gone in and I will continue to use your service

Service

Friendly staff

Service

I was greeted by my service advisor on arrival, the recall was handled professionally and I was able to pickup the vehicle at the stated time

Service

Very impressed with the reception given by staff when both delivering and collecting my car.

Service

Great service, cannot fault

Service

Done what I asked them

Service

Service advisor (Chloe) kept me informed of progress and associated costs and acted as an effective interface with Technician.

Service

Excellent customer service skills

Service

Great service

Service

Staff kept me up to date on my repair. My visit was during the Covid-19 pandemic, I felt very safe with the precautions taken, ie, social distancing and staff sanitising the chairs after each customer.

Service

Greatest personal experience

Service

Service was very busy the day I went in but my car was still done in under 2 hours

Service

Welcoming staff and very efficient service

Service

Efficient service and kept informed. No reason to suppose work was not up to the standard expected.

Service

See above

Service

Excellent customer service

Service

As this branch were open till late I was able to do my MoT ,Oil serviced during the week and did not made any effect at my day job. Very pleased with that

Service

They was very welcoming and had good standards of hygiene when it comes to COVID

Service

Easy to book Look after their customers

Service

Great service as always.

Service

Service adviser was excellent.

Service

They have always provided me with a great level of service. I can't fault them really.

Service

Very, excellent service, Samuel was great (servicing). Nothing to point.

Service

With the current pandemic the staff have had to work differently & the quality of customer service hasn't changed. Whilst my car was in being serviced & MOT'd I received telephone calls & videos to update me on the process of the job, as was promise.

Service

Easy, good social dstancing, simple process - was well informed over phoen throughout

Service

From booking to dropping and picking the car, all straight forward

Service

Excellent service and very pleased with the deal I got.

Service

Always quick and easy

Service

From the booking in the service to getting the vehicle back you are well informed about all the steps they feel you would improve the way you drive and care for the car. Great Covid awareness from the staff on duty. One of a small group of service ce

Service

One of the best branches in London. 100% better than Sumter Chigwell

Service

Met expectations, despite the current pandemic/circumstances.

Service

Customer care excellent. Well thought out COVID-19 precautions in place. Polite and friendly staff.

Service

Do what they say

Service

The whole process from reception to collection was seamless.

Service

I dealt with Robbie and Nick. They were both highly professional and friendly and took time to answer all of my questions. Robbie was very helpful and made time to ensure that my choice was right for me, at no time did I feel pressured to sign.

Sales

Everyone at BMW has been amazing and Ash has been excellent.

Sales

Very efficient even during COVID

Sales

I feel the service, the communication and how organised Sytner Harold Wood were, was just fantastic.

Sales

Felt that I was given the time that I needed and did not feel pressurised. The process was efficient and appreciated the approach of the staff both at the time and subsequently.

Sales

As it was all dealt with through everyone having to wear face masks ?? everything was made clear for me and didn't have to wait long to be dealt with

Sales

Everything was as expected

Sales

Very friendly

Sales

Everything was very smooth and the sales man was very good.

Sales

Clean and respecting the current COVID situation

Sales

Very well looked after by Mr Amedeo Messoudi and I feel that he went above and beyond to give us a safe and worry free experience at BMW whilst getting our car.

Sales

Excellent service from Mark Daniels and Nick Thake I was kept fully appraised with the progress of my new vehicle from order to delivery.

Sales

The level of service was excellent from the sales rep who provided all the necessary information to enable me to make the purchase.

Sales

Ethan was amazing to purchase through, kept. E up to date, very quick on responding to emails and questions and even helped me whilst he was on leave. He really did make the difference and that's why I bought from BMW.

Sales

Very fair in the negotiations to purchase and always take time to explain everything.

Sales

Covid meant I didn't have someone seat with me to put me through. However, a helpful video was sent to help me.

Sales

Smooth experience throughout despite circumstances in UK

Sales

Very professional, grate deal,always ready to get back to you and giving you all updates that I was needed

Sales

Amadeus looked after us very well.

Sales

Even though the car took longer to arrive than desired the guys at Sytner did their absolute best to make sure I was looked after for any of my needs until the car had arrived.

Sales

Amedeo was excellent, very helpful, knew his products.

Sales

Our Sales Exec Charlie Elliott was enthusiastic, polite, helpful and professional.

Sales

At my initial visit to the centre I was given full information about both cars and financing with clear explication of all aspects. There was every effort to ensure my chosen car was available as soon as possible.

Sales

I was very satisfied with whole experience, I enjoyed the build up of anticipation of the car being delivered. The sales team were excellent I would especially mention Charlie Elliott for his help and professionalism and always making me feel welcome

Sales

Again fantastic due to Amedeo Messoudi

Sales

An umbrella would have been nice but on a serious note yes given we had to collect our car during lockdown it was all handled well by the team

Sales

Went very smoothly, nothing was too much trouble and everyone was polite and efficient

Sales

That's wonderful. Its very easy and all steps have been sorted out very fast

Sales

Mark Daniels was excellent throughout the whole process. Will use Mark again in any future business.

Sales

I have been to other car dealers in the last twenty year and this is honestly the very best.

Sales

Very quick & straight forward

Sales

Very helpful

Sales

Mark Daniels was very helpful and professional. He provided a great service. Would highly recommend We were also updated on a regular basis of the progress on the new car and it was a smooth process when picking up the car.

Sales

Felt safe and like I was only person there xx

Sales

Everything made clear and the car even arrived earlier than expected with a big effort to ensure I had the car before my trip away

Sales

my salesperson kept me informed.

Sales

Very satisfied, Rebecca and Tamika did a great job at handover. I have had BMWs in the past from other dealers, but I'm very impressed with the service I was given at Sytner Romford.

Sales

All the staff at Sytner Romford were excellent.The sales representative Robbie Buckle was really good. He came in on his day off when I picked my car up, to finalise everything and made sure I was happy with everything . Really nice.