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ABOUT Sytner Harold Wood

Find out more about what we do and our team.

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Meet the team

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Adrian Hill

Managing Director

Sam Street

BMW General Sales Manager

Steve Impey

New Car Sales Manager

Nick Thake

Business / Retail Manager

Laura Hinton

Business Manager

Ash Safdar

Sales Executive

Dean Burgess

Sales Executive

Charlie Elliot

Sales Executive

Amedeo Messoudi

Sales Executive

Tammika Samuel

Sales Executive

Robbie Buckle

Sales Executive

Mark Daniels

Sales Executive

Georgina Fisher

Corporate Sales Executive

Ethan Richardson

Trainee Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

No complaints.

Service

The work was carried out to an exceptional standard

Service

Kept us informed as to what was happening with the car.

Service

Samuel was very efficient. I was booked in quickly and my issues rectified.

Service

Impressed with service and explanation if the faulty sensor which was replaced.

Service

As a customer you are treated and respected . You know the work carried out.

Service

Amazing sales and advisory

Service

ive been going there for years ...they are honest and provide great levels of support

Service

Very good customer care

Service

Appointment on time, service explained, video received. Super efficient and friendly (Made it easier spending £290 on a service!) Temp also checked before entering the service area which is so important at the moment.

Service

Just a good service

Service

Syntner were very competent.

Service

Demi was very efficient and professional. She made the whole process simple from start to finish and I was very happy with the service I received.

Service

So helpful, the staff went the extra mile. I left my driving licence in the car, a member of the team offered to drop it off at my home.

Service

Very happy with service

Service

I was treated like a VIP for the whole visit!

Service

excellent customer service

Service

I couldn't have asked for better service, Jana Haarbeck and Nicholas Philp as always went above and beyond to accommodate me last minute and got my car sorted out. These two employees keep me coming back to buy and service my cars with Harold Wood

Service

Quick and efficient service. The service advisor (Ross I think?) was very friendly and kept me updated with what was going on, and the video I was sent about the vehicle checks was very useful

Service

Really great service

Service

I felt in very safe hands as everyone was very alert and responsible in regards of following the rules and measures in place. Well informed of what was happening how long I'll need to wait.

Service

Very efficient

Service

Everything went as expected

Service

Prompt and polite, with a friendly team.

Service

Very helpful and professional.

Service

Brilliant service from Adam

Service

Superb Service - all issues rectified to high standard

Service

It was easy and straightforward

Service

Helpful kind all the way through.

Service

All issues were addressed as best as could be expected, the work was carried out promptly and some efforts were made at going above and beyond in terms of giving the vehicle a complementary clean

Service

Because my car passed all the test it was given and I was happy with their findings .

Service

The situation with having to wait whilst the service was completed is not usual for me. However I was looked after well.

Service

Booked with one day's notice and they did exactly what they said in the promised time while I waited

Service

Chloe was excellent all round..

Service

Easy to book, completed on time

Service

Staff done everything they could to help, and went the extra mile to satisfy customer needs!

Service

Great mechanics really helpful and knowledgable Good communication

Service

Responded well to my questions and satisfied requirement on pricing. Ie Previuos call to BMW when booking quoted lowered price. This was matched.

Service

I was very satisfied with my service at Sytner Harold Wood, as I booked in for the 1 hour 30 mins oil service while you wait, and was all done in an Hour. Quick and efficient with direct updates of my vehicle condition. I was also given a discount.

Service

The service advisor was very friendly, knowledgeable and provided all the information I requested. Due to covid19 i was very pleased with the customer safety video which was sent to me.made me feel safe in bringing my car in for a service.

Service

Very professional made us feel valued

Service

The car's problems were both resolved.

Service

Completely satisfied with the service, Chloe was brilliant. Thank you.

Service

Ross kept me updated with progress throughout the repair and made sure I was aware of what was being done. Excellent customer service.

Service

Quick and excellent. friendly staff

Service

Was made welcome from the minute I turnt up with my y car

Service

Work was carried out in a very efficient manner

Service

Prompt and professional service.

Service

Fault identified quickly and resolved.

Service

Timely professional service

Service

Very good.

Service

The service was excellent. The personal assigned to my case, went above and beyond to ensure that I was accommodated for.

Service

The whole process was seamless which was remarkable given the circumstances Very efficient and I was looked after very well by Jana.

Service

Have used Sytner Harold Wood for a long time now never had any problems booking and service on the day

Service

Simply excellent

Service

Customer service is very good.

Service

The car service, MOT and fault finding was done very professionally and the potential excessive cost was reduced because of a BMW warranty legacy from a previous repair. This reduction was enabled through intervention by Holly and her manager.

Service

Representative who dealt with my vehicle was polite and a pleasure to speak with. Kept me constantly informed on progress of my vehicle and ensured my vehicle was up to date with all service requirements. Highly satisfied with the service provided.

Service

All very good

Service

the young lady who managed the service was charming and professional

Service

The staff who attended to me and dealt with the change of tyre was good. Good communication and very helpful.

Service

What a great place to go always welcoming, All the people there and teams are so professional, always nice to see them I like to thank them all for a good job done well.

Service

Did what I asked

Service

Wow. Service was professional, easy and quick

Service

the whole process was very easy and all COVID precautions were exercised extremely well.

Service

As mentioned , the booking was easy , dealing with Chloe after an issue being found was again sorted straight away and politely and efficiently and booked in at the Easrliest opportunity That suited me

Service

Very safe structure to bring my car into. Was kept informed of the status of my car through the day

Service

My car went in for a MOT but when I got it back there was no windscreen wash in it. I was extremely surprised as I thought a car would fail an MOT without it.

Service

Tom Tanner is extremely helpful and Matthew Spina also.

Service

Everything ran smoothly from start to finish.

Service

was looked after well by Tom and the team

Service

Very quick service and great communication

Service

Staff always friendly and efficient

Service

Excellent customer service and great communication.

Service

Again really great service, especially from Demi Madden who looked after me from start to finish.

Service

The service advisor took the time to go over each point of the service. This left me satisfy a thorough job had been on my vehicle.

Service

Very organised and keep you updated

Service

Very pleased. You get to watch the video of your service. Starf are allways poilite and respetfull and always go the extra mile.

Service

All good, updated all the way through the process

Service

Friendly staff and communicate with me by email because I am deaf.

Service

Great service

Service

fully informed throughout and vehicle ready on time.

Service

Very efficient

Service

quickly and efficiently

Service

Treated with respect and felt listened to

Service

Professional service

Service

I was kept informed of the progress being made with regards to the repairs to my car and how long it may take so there were no unpleasant surprises.

Service

always pleasant and courteous service and Covid-19 arrangements worked very well

Service

I liked the quick manner in which a discrepancy was resolved.

Service

Everything that needed to be done on the car was done and extra health checks carried out. Which I was pleased with.

Service

Polite and efficient, no waiting on drop off or collection. The new process is better than waiting in the show room

Service

Very professional Very friendly staff

Service

Sorted issues out

Service

I was given outstanding/excellent service by Stephen Silk throughout. I was also thankful to the engineer who serviced the car and was very appreciative of the video report. Well done all at Sytner Harold Wood and thank you..

Service

A professional approach.

Service

Great very well looked after

Sales

the same quality, experience

Sales

Always kept me updated and on the day I picked my car up the people were just so very nice.

Sales

Excellent customer service throughout the process. I felt that Ash, the salesman, was genuinely interested in my requirements and wanted to achieve the best outcome for me.

Sales

Mark Daniels at Sytner Harold Wood did a brilliant job. Very professional, made thinks working for me. Kept me updated during the lockdown and finally did a great handover of the car under new regulations.

Sales

Again, Ash Safdar dealt with all our concerns and queries and addressed them, he kept me fully informed throughout the process and my purchase was very quick and easy. Love the car.

Sales

Once again, Ash explained everything to me clearly and I got everything I expected from our conversation.

Sales

They dealt with everything I asked.

Sales

Ash Safdar has provided great customer service

Sales

They came back with all the answers I needed to hear and were always plesent to deal with.

Sales

During the current circumstances I was still kept updated throughout. And when it was safe to do so. I was able to collect the car.

Sales

Sales team very helpful

Sales

Lovely car, easy experience

Sales

Excellent in difficult circumstances