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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
589 ratings and 281 comments received in the last 90 days.
04 June 2025
Harvey was very very assistful
03 June 2025
I really appreciated how BMW went above to make me feel like a valued customer. The thoughtful touch of placing a bow on the car, along with the personalised message, added a wonderful level of detail and care to the experience.
03 June 2025
Everything worked well and as it should. Quite unusual in this day and age. I felt that my custom was valued.
30 May 2025
Perfect service
29 May 2025
Had no issues, spoke in detail about what i like and will potentially purchase while also making me feel comfortable and not feel pressured
29 May 2025
Great. 3rd time buying with them
23 May 2025
Over and above service and kindness
22 May 2025
As above really every member of staff we dealt with was very friendly and efficient
05 May 2025
Please see above
05 May 2025
Very caring, professional and attentive to my needs.
03 May 2025
All the staff at BMW was very helpful, prior to my purchase Harvey was also helpful making me aware of how to get rid of my previous car. As mentioned, Mason was very helpful too, couldn't recommend him more.
03 May 2025
Very satisfied with my experience at Sytner Harold Wood. Great support and flexibility from Mason on the sales side and from Nick on the various finance options.
02 May 2025
I was treated with respect, listened to and was valued.
29 April 2025
Very satisfied no problems
27 April 2025
The service was very good - very helpful and knowledgeable salesperson, who kept me informed re delivery dates etc. The handover was great too - the key aspects of the car were explained well and another session offered should I need it
20 April 2025
Excellent Customer service from Mark Farrugia and Nick Thake - really took time to make me feel important
17 April 2025
Harvey was very helpful
13 April 2025
I would rate my overall experience at BMW during the purchase and delivery of my car a 10. Everything was seamless from start to finish. Esah was absolutely fantastic-super helpful, friendly, and made the whole process easy and enjoyable.
08 April 2025
As above
08 April 2025
Efficient process and Andy did a great job of explaining everything.
07 April 2025
Bmw Harold Wood has always been my go to Dealership. They are all about giving the customer a brilliant experience.
07 April 2025
Harvey was fantastic and kept me up to date through the whole process. He went the extra mile to get the car delivered within a week. Very pleasant all the way through and I never felt rushed. One of the best I have dealt with at any dealership
07 April 2025
staff were very courteous and friendly
06 April 2025
Great sales team
05 April 2025
Friendly and helpful staff approach. Quality service.
04 April 2025
Most things were all right. Good communication and very helpful. The only missing bit is that I found it out myself online what extra packages were available so I needed to do changes to the order after leaving the centre.
02 April 2025
Just fantastic
02 April 2025
Mason had excellent community and kept me up to date throughout the process up until delivery. The delivery came sooner than expected which was an added bonus.
02 April 2025
took a long time to select the wheels sitting with Anthony but it's worth it. Love the set of wheels and that's makes all the difference to the car.
02 April 2025
Never had experience to unvail my car so it was my first experience, Harvey was great and was a smooth hand over process
30 March 2025
Great experience in receiving new car. Made it feel like a special event for me, which it was.
29 March 2025
Great customer service from Antony Mach
29 March 2025
I was very satisfied as my needs were met.
28 March 2025
Everyone at the showroom were polite an very helpful. Appointments were always on time and nothing was to much trouble
27 March 2025
My experience was wonderful from start to finish. The center was easy to navigate, and there was no waiting. I thoroughly enjoyed the presentation with Havey.
27 March 2025
We have bought a number of cars from Sytner Harold Wood and service has always been excellent.
27 March 2025
Again I couldn't fault the service bmw kept me updated every step of the way
27 March 2025
Service was excellent, everyone I dealt with was more than happy to help and answer any questions I had.
26 March 2025
Everyone is so nice & helpful we always use your company
26 March 2025
Very satisfied
26 March 2025
Excellent
25 March 2025
Loved it!
24 March 2025
Fantastic buying experience all round. Hadn't planned to buy on the day but walked out with two brand new cars. Service was friendly, knowledgeable and relaxed throughout and at no point did I feel pressured into buying anything which was great.
23 March 2025
I received the car quicker than I thought I was going to receive it and the service that I got upon collection was excellent
22 March 2025
All made easy and good information provided by Harvey.
22 March 2025
Felt looked after
21 March 2025
Experience was outstanding.
19 March 2025
Issa was incredible. Knowledgeable and helpful
19 March 2025
Andy ensured that all questions raised were answered and that as a customer I was looked after.
18 March 2025
I was well looked after by the team and eveything was explained and dealt with very smoothly
14 March 2025
Easy and smooth
08 June 2025
I had to stay at BMW because I couldn't drop the car off and go home then come back so I stayed at BMW and I was offered coffee and hot chocolate for drinks and they were offered with a lady who kept offering drinks for us
08 June 2025
The customer service advisor who is call Samuel Offe was very helpful
05 June 2025
See above
05 June 2025
Smooth process, good service and friendly staff.
04 June 2025
Great customer service
04 June 2025
as above
04 June 2025
All down to One person.
04 June 2025
Quick and reliable service
03 June 2025
Samuel Offe was extremely helpful and knowledgeable and offered me more services to consider
03 June 2025
I am very pleased with the customer service at bmw service centre.
03 June 2025
Friendly
03 June 2025
As above
03 June 2025
Danielle made sure my car was ready for when she said it would be and
30 May 2025
I started off disappointed as despite being a long time customer my details had been erased and replaced with my dad's which was annoying and explained why I kept being referred to as my dad in emails all of a sudden. It was fixed by the agent.
29 May 2025
As above friendly an efficient service and all work completed promptly
28 May 2025
Attention was paid to all my needs and questions.
28 May 2025
Service carried out as specified, visual check extremely useful
28 May 2025
Fast and efficient
28 May 2025
All went well and staff were amazing
28 May 2025
Outstanding
28 May 2025
not happy with them
28 May 2025
Happy customer service
28 May 2025
Please read above
28 May 2025
Obtained good information about different types of services Staff gave good explanation
28 May 2025
Sytner Harold wood team was helpful and transparent throughout the process .
27 May 2025
Looking after the customers
27 May 2025
Good service
27 May 2025
Service was fine
27 May 2025
They forgot to complete the complimentary wash and hoover, but overall stress free experience.
26 May 2025
No issues
26 May 2025
Couldn't really be improved on, other than doing it faster still.
25 May 2025
See above
22 May 2025
Matt was very helpful and informative
21 May 2025
All staff very polite and also very helpful
21 May 2025
Very good
21 May 2025
Premium service, felt looked after and that my vehicle was in good hands.
21 May 2025
.
20 May 2025
I asked for a oil top up but this was not done
20 May 2025
Excellent.
20 May 2025
I had been told it would take 2 to 3 hours but they were very quick with my service and had completed within an hour
20 May 2025
Welcome at reception and a sensible service advisor who understands people are under pressures nowadays with vehicle maintenance costs.
20 May 2025
Very good
20 May 2025
Great service and communication
20 May 2025
Straight forward, no hiccups had my vehicle back the next day. Was quite happy as I thought I would be left without a car for a few days
19 May 2025
Samuel made possible
19 May 2025
The service advisor was amazing. Among the best service ever received. Was attentive and didn't make me wait.
19 May 2025
The rep I dealt with was polite and caring.
18 May 2025
I was entitled to a freebie due to using their services and was not informed.
18 May 2025
Slick quick service
18 May 2025
Couldn't fault Danielle and rest of staff at Harold wood, there was a slight issue that occurred but was one of them things that can happen and out of anyone hands but they made it there mission to get it sorted and make sure I was satisfied
17 May 2025
??????????
14 May 2025
1st class service
14 May 2025
100 present satisfaction found the problems with the car informed me and then cured the problem
14 May 2025
I've always had a great experience at Harold Wood. The staff, the service, the offers available are next to none.
13 May 2025
Although I have had some issues with the car since I bought it, the service I received was excellent. Everything was explained to me and works completed professionally and with care. Excellent communication
13 May 2025
Perfect plus a carwash
13 May 2025
Because i was pleased with the work carried out, the service advisor was very competent and she could answer all technical queries, about future work that i want to carry out. Had a good mechanical knowledge which I was very pleased. Deserves 10
13 May 2025
Excellent service from the team at Sytner Harold Wood, been coming here for 17 years and always a nice experience
13 May 2025
First class service provided as soon as an issue came up. Courtesy car also provided with no notice.
13 May 2025
As above
13 May 2025
Always kept informed about my car
13 May 2025
Exceeded expectations
13 May 2025
My MPG has improved, possibly because of EDT being done on the car.
13 May 2025
The staff went over and beyond her duty to ensure that I was completely in the understanding of what is being done
06 May 2025
Very satisfied
05 May 2025
Please see answer in section 1
05 May 2025
Good experience
04 May 2025
Staff very helpful
04 May 2025
All was done as expected
04 May 2025
Satisfied but still awaiting parts haven't received any updates as of yet
03 May 2025
I was informed the work costing £120 had been successful but this was not true.
02 May 2025
Staff very friendly appreciated the car being cleaned after the brake fluid change,
01 May 2025
As above, spoke to Chloe and wasn't really sure where the fault lied but didn't feel like good customer service as I could, very easily, have collected my car after an hour and returned in a few months time, which would have been very inconvenient.
30 April 2025
Good service
30 April 2025
Very polite staff and excellent service
30 April 2025
Good team
30 April 2025
Amazing and friendly staff. Everything was dealt with efficiently and in a timely manner
29 April 2025
Pleased with the service and support from Samuel Offe
29 April 2025
They always been very good and staff respectful and helpful
29 April 2025
Very helpful and quick and explained everything well. Trustworthy
29 April 2025
Completely satisfied
29 April 2025
Good location and transport links Chloe, my service representative was really nice attentive and customer focused Always keeping me updated with the cars progress
29 April 2025
Anthony helped me with all my queries and always responded quickly to emails or returned phone calls promptly. I would recommend bmw on the strength of Anthony's knowledge and commitment to customer satisfaction.
29 April 2025
Always very helpful.
29 April 2025
Tennyson provides exemplary services, guides on the must get done services and also on advisory.
29 April 2025
Alexia is the perfect professional. ????
29 April 2025
Very happy with the staff
29 April 2025
Excellent
29 April 2025
Problematic repair but was resolved easily with Ben Orwell's help.
29 April 2025
Good experience when visiting for my service and thereafter when my engine warning appeared plus fixed my air con, which never worked from new
29 April 2025
Always impressed with the staff at sytner Harold wood
29 April 2025
I have been a Customer since 1995
25 April 2025
As above
24 April 2025
Tony keep us informed with the cars servicing progress all of the time and was a friendly, welcoming chap. He looked after us well.
24 April 2025
Went well
24 April 2025
Alls well
23 April 2025
Easy process. Very pleasant and helpful service adviser, Alexia
22 April 2025
Very satisfactory level of service
21 April 2025
Prompt, friendly and professional attention.
20 April 2025
10/10
19 April 2025
Everything was explained in detail.
18 April 2025
Excellent customer service. Danielle kept me informed regularly and was very professional.
18 April 2025
As above.
17 April 2025
Service I received by Alexis was wonderful as always
17 April 2025
The staff were so helpful from start to finish. From booking in my recalls over the phone to arriving the staff were so friendly helpful and professional.
17 April 2025
Fixed the issue I had plus fixed another problem I had with the vehicle
17 April 2025
Amazing
17 April 2025
Everytime I visit bmw Harold wood the service is always amazing. They have a great service team and the best service manger. Always so helpful and friendly
17 April 2025
i was completely satisfied due to the service received from Mr Tomlinson.
15 April 2025
Very good customer service
15 April 2025
Excellent work
15 April 2025
There was issues twice with the cleaning but was resolved eventually. Could have been lower but Thomas did seem to be genuinely trying to resolve the issues
15 April 2025
First class service a nice dealership with good advisors. I think the vehicle's progress from checking in to checking out is very informative and the overall status of the service is much to like about recommended.
15 April 2025
they went above and beyond
15 April 2025
I am very pleased with the service of the people working there
13 April 2025
.
12 April 2025
Very satisfied Easy drop off and pick up Kept informed throughout the day Matthew was very professional and made sure my car was given back to me fully cleaned which was really great
12 April 2025
So easy, everything explained clearly and hassle free communication from the team
12 April 2025
10/10 service
11 April 2025
Exceptional service
11 April 2025
Tanya was very helpful
11 April 2025
They kept me aware at all steps and gave an exceptional service
10 April 2025
Always very friendly and efficient. It's a very nice environment to arrive at and wait in whilst our car is being attended to.
10 April 2025
A*** service from Chloe & Darren (Harold Wood)
10 April 2025
They look after you and allow installments payments
10 April 2025
I've been a customer here for a few years - they always do their best to work around my schedule.
10 April 2025
Good timing & customer service
10 April 2025
This was the first time we had used Bodyshop at Sytner Harold Wood and based on this experience will do so again. We have already recommended it to friends and neighbours who have Mini and BMW. I will continue to use Sytner for service as well.
10 April 2025
Great communication, offered a hot drink upon arrival. Sam communicated when the car was being worked and even arranged transport for me to get home.
10 April 2025
The car was kept in the garage for a more than a day to get parts ordered and fitted etc. would have been helpful to get some form of courtesy vehicle as we were negatively impacted.
10 April 2025
Polite and efficient staff
07 April 2025
Everything is excellent
06 April 2025
Great service and timely.
06 April 2025
Not great at all to be fair, I know it's a business but there's no personal touch, dose t feel like anyone really cares. It's all about the money and what you can charge
06 April 2025
The staff was very pleasant and helpful
06 April 2025
Got the information I needed but wait was a bit too long.
05 April 2025
Always ready to help
05 April 2025
I've always preferred Sytner Harold Wood because of the friendliness and dedication of the hard working staff. Also I was kept informed about the progress to my car and how to track it online.
05 April 2025
Always very friendly and accommodating when booking a service or MOT. Very helpful staff especially Chloe who assisted me recently. She is very knowledgeable and helpful and explained everything clearly plus the after call from her much appreciated.
05 April 2025
Polite staff and good hospitality
04 April 2025
My 1st time visiting Sytner Harold Wood for servicing, the team are super efficient and extremely helpful.
03 April 2025
Always very good
02 April 2025
You guys are so much better than Chelmsford, great customer service, always willing to help. Done with my car very quick! I will be returning for all future work and services!
02 April 2025
Always spot on, 100% satisfied.
02 April 2025
Has I have said Chloe was great, excellent service will continue going there in future. Thank you Chloe Hardy.
02 April 2025
Shame the wiper blades request was missed. Generally a very good experience.
02 April 2025
Service was completed in good time and an explanation was given on what May be required in the future
02 April 2025
Completely satisfied, although not all of my issues had been resolved on the day, I have since been contacted and rebooked
02 April 2025
Extremely satisfied. Collect new car. Transaction was swift yet comprehensive and professional. A couple of marks pointed out and Andy was straight onto the chap to address and follow up on the items has been on point.
02 April 2025
I am always satisfied with the way the vehicle works after service and I feel very safe driving
02 April 2025
Great customer service from Tennyson nothing is ever too much as he is always smiling and helpful. He is always dressed very sharp ?? 10 stars
02 April 2025
Staff are always polite and welcoming, there is Caribbean tall gentleman always tells a joke to make smile even if you are having a bad day. Also give you wine after service.
02 April 2025
Extremely happy with the service. Thank you very much!
02 April 2025
They will also say that they will wash my car after the service and they will return the car all dirty.
02 April 2025
I was astounded by not only the bright Redec of the centre but the fact I was greeted very efficiently upon my arrival. Tony and Tommy were most helpful.
01 April 2025
Prompt service
01 April 2025
Work is always completed to a high standard with good impartial advice
01 April 2025
They did what they were meant to do. It was only an MOT so there is not a lot to comment about. However tgey did also wash the car for me which was very pleasing.
01 April 2025
Very satisfied
01 April 2025
Very professional team at Sytner HW
01 April 2025
Musa made the process very easy
01 April 2025
Extremely satisfied with the service. The team kept me up to date throughout the repair, and even arranged for a courtesy car which was delivered to my home, saving a lot of hassle.
31 March 2025
Very satisfied . Although I had a long wait I was looked after.
31 March 2025
Video footage of feedback of car
31 March 2025
See above
30 March 2025
The best
30 March 2025
Initial repair took much longer than expected. No courtesy car and having to use public transport for over a week. Offered a family as compensation but still not reimbursed 3 months later.
29 March 2025
Very satisfied.
29 March 2025
Im completely satisfied with the service experience
29 March 2025
polite and friendly staff
29 March 2025
Best performance
29 March 2025
Problem with overall drivetrain and engine management light fixed and also great customer care provided by Thomas, transparent and honest. Also complimentary wash and clean service top notch.
28 March 2025
All round good service
28 March 2025
Again Danielle was excellent
27 March 2025
Quite surprised an emergency fault occurred on a car 4 months old in garage 2 days but fortunately got repaired. Disappointed l did not get a promised phone call
27 March 2025
Best service
27 March 2025
Excellent service
27 March 2025
Best experience in 20 years of ownership
26 March 2025
Good experience as usual
26 March 2025
Very efficient and helpful service was provided by the team at Sytner Harold Wood. I dont think I'd take my car anywhere else for routine maintenance.
26 March 2025
Good agent
26 March 2025
I don't like show rooms or dealers but BMW Harold Wood has really changed that. Service was exceptional and mDe me and my family feel like royalty. Gold standard.
26 March 2025
I am not satisfied. I did not appreciate that I wasn't looked after, my car was left dirty and my health condition wasn't taken into consideration.
26 March 2025
Absolutely superb service as always. The staff at Harold Wood always go above and beyond to ensure complete satisfaction.
26 March 2025
I am very satisfied with my experience. This is my third time purchasing a vehicle from Sytner Harold Wood and I'm always pleased with the excellent customer service. I will be returning again in the future.
26 March 2025
As always a great service
26 March 2025
Reliable
26 March 2025
Smooth and efficient
26 March 2025
Quick service and fantastic car cleaning service
26 March 2025
Not really keeping getting emails reminders for MOT when I brought the car couple of weeks was told not yet due
25 March 2025
No hidden charges
25 March 2025
I understand you need to push for sale but to think you can milk out every opportunity without first check the issue is very wrong
25 March 2025
Almost never called back. Their bodyshop damaged our car. Jobs take a really long time when they should only take a few days.
25 March 2025
Meet and great
25 March 2025
BMW will always remind you when your vehicle is due for service / MOT. or even a recall to make sure you have a perfect car. Services is professionally done, cleaned and a follow up call to check if your vehicle is okay.
24 March 2025
Very happy ,nothing was a problem,they did everything they said they would and my colour was cleaned to a very high standard, can totally understand why people us there main dealer
24 March 2025
Combination of RAC and Sytner sorted my battery problem.
24 March 2025
Very attentive just didn't fix the problem
24 March 2025
I was given a time slot for 10am, if you have other cars booked in at similar times. Shouldn't you give customers an exact completion time, I was waiting until after 2pm.
24 March 2025
Explained work to be done ,and price .
24 March 2025
Lower than average I think. They don't even supply a piece of paper with the parts they change or what they have done to the car? My car entered in this garage without leaking + went out of this garage leaking from radiator I don't!
24 March 2025
Musa gave an excellent service and made sure all my concerns were attended to.
23 March 2025
The car was completed on time and to a good standard, including the complimentary wash.
23 March 2025
Sam was brilliant, he was extremely clear and explained the process in detail which let me feeling extremely confident.
23 March 2025
After the service though I notice there was a problem with my car connectivity with my phone. Despite leaving several messages it was difficult getting someone to fix it. Also the BMW app is registering the new tyres your Engineers installed!!
23 March 2025
Because the my car was in tip top shape
22 March 2025
The check on my car was genuine with a video for me to watch. A complementary wash was provided. I was very pleased with the service.
22 March 2025
I was satisfied with our visit.
22 March 2025
pleasant and helpful staff and car returned in good clean condition
22 March 2025
Fast and friendly
21 March 2025
Always satisfied with the service I receive. Listen to my worries or concerns and will report back efficiently.
21 March 2025
Very satisfied and the 0% instalments is great
21 March 2025
As per above
21 March 2025
.
21 March 2025
Service was ok, advisor was good but they did a mistake in the workshop. I ask for a top up for my screen wash and Friday when was cold in the morning my system was clogged. I always use bmw genuine screen wash but the workshop probably uses tap wate
21 March 2025
Musa who I dealt with was very nice and very helpful but the car came in because the tyre pressure monitor had failed and it looks like they failed to fix it. I got home from the service and the warning came on again. Overall very happy.
21 March 2025
Professional people behaved in a professional manner. This was across the full range of staff. The cleaner in the waiting area just totally diligent about their work. Just one example.
20 March 2025
When I booked my car in for a service I was quoted a price of £435, on the day the representative told me the price will be £485. No additional work just the service didn't understand why the price went up by £50.
17 March 2025
Happy with the service.
17 March 2025
I feel very confident that the work on my car is of the best quality and the service I receive when I'm in Sythner Harold wood has always been very pleasant.
17 March 2025
The wait time of one and half hours was too long
17 March 2025
Very satisfied with the customer service
17 March 2025
Had bmw service and mot in my car January and my brake pads done in march and Danielle oversaw everything making the whole experience perfect so was completely satisfied
15 March 2025
The service was great but it is worth mentioning that you offer 90 minute service times and even have it plastered around the service area yet I had to wait 2.5 hours. I appreciate I was advised of this but it does seem a sly way of doing business.
15 March 2025
Very pleasant booking staff
15 March 2025
Very satisfied easy to book, easy to keep track of progress and itemised bill helps to understand work done
15 March 2025
Alexia in reception provided an excellent service and kept me fully informed. In addition, the coffee and biscuits that were available while waiting in reception were good.
15 March 2025
Work completed and well informed of progress
14 March 2025
I liked the service and the attitude of the employees.
08 June 2025
Quick delivery better then all competitors out there who gave a longer waiting time for delivery, as I needed a car asap.