- Home
- About Sytner Harold Wood
- Sytner Harold Wood Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
914 ratings and 407 comments received in the last 90 days.
04 October 2024
Anthony is very good in assisting customers.
04 October 2024
Made to feel at ease, very friendly and welcoming atmosphere
03 October 2024
I felt completely satisfied with my experience at the bmw centre
03 October 2024
Really satisfied got the best service!
03 October 2024
Great communication and service
02 October 2024
Amazing customer service Robbie was amazing throughout
02 October 2024
Completely satisfied, kept updated all through the process.
02 October 2024
Great service
02 October 2024
Robbie. Steve and James always made us feel really welcome on our visits. We can't speak highly enough of their professionalism and
02 October 2024
Our new car was actually delivered a few weeks earlier than anticipated. It went smoothly and we were made to feel important during the handover of the new vehicle.
02 October 2024
Superb customer service
02 October 2024
Andrius was the sales executive that we dealt with & I can not praise him enough for going above & beyond to make the transaction smooth. Due to unforeseen events, there was a delay in receiving the car, but Andrius kept us in the loop at all times.
02 October 2024
Very - seamless, efficient and effortless. Wouldn't buy a BMW anywhere else.
30 September 2024
The handover was smooth and informative
29 September 2024
Robbie Buckle was very good ???? no fuss, straight talking, sold
29 September 2024
First class treatment when attending the showroom.
29 September 2024
Again, some good experiences with individual people like Andy, not the same with the lady - cant even remember her name.
26 September 2024
Quick turn around, every one polite and friendly
24 September 2024
We were greeted by Anthony on the day who helped us reveal the car, Prosecco was a nice touch as well. Anthony stayed with us until the car was completely set up and we were happy to drive away.
24 September 2024
Informed at every step 10/10
20 September 2024
Harvey provided exceptional service! He was very friendly, knowledgeable and accommodating. He kept me updated throughout the process and ensured I was happy.
17 September 2024
Amazed by the way showing the car it's was a good memory and very happy service by Andy and Olivia.
16 September 2024
It was a fantastic experience, with high end luxury service and delivery.
15 September 2024
From purchase to delivery, the process was seamless. Andy was incredibly helpful, making sure I understood everything. The service was top-notch, and I couldn't be happier with my new BMW! Highly recommend!
13 September 2024
Robbie delivered the car on the day over and above what we expected. Thank you
12 September 2024
Car delivered early and changeover done efficiently
10 September 2024
I was very satisfied with my experience at the BMW Centre. The staff was professional and attentive, making the purchase and delivery process smooth and enjoyable.
10 September 2024
Went out of their way to make sure we were happy even coming in on his day off when we pick up the vehicle.
09 September 2024
Fantastic experience
09 September 2024
We had fantastic customer service from Mr Harvey Page throughout the whole buying process. Any queries or concerns we had were handled very efficiently and he really did look after us from start to finish. Harvey is a credit to BMW !
06 September 2024
In all the years I've been buying BMW this was by far the best experience I've had. I would like to mention Steve, Olivia and Andre because between them they made my daughter and my day perfect. You are all a credit to Sytner Thanks guys.
06 September 2024
Andrius was very informative and delivery was quicker than expected.
04 September 2024
Very friendly and chatty
04 September 2024
Excellent customer service
04 September 2024
I'm very satisfied with my overall experience, BMW really go above and beyond and make this an amazing experience and I'm in love with my new car
04 September 2024
From start to finish my experience has been amazing and I can't but help to repeat how exceptional the customer service was and input I had received via the sales executive Issa Nakhuda was brilliant .
04 September 2024
Our experience has been great and the customer service provided by Andrius was excellent. He went through all the possible option that were available to choose for our new car and the car turned out amazing. We are very happy. Thank you Andrius
29 August 2024
Always outstanding service
20 August 2024
Smooth sailing and lovely staff
19 August 2024
Harvey was brilliant
16 August 2024
As soon as you walk into the showroom you are greeted with very helpful staff. Harvey the salesperson was outstanding, he exsplained everything from the start of the order until collection. I had absolutely no concerns. It was a real pleasure.
13 August 2024
Harvey took us through every step ensuring we understood everything.
12 August 2024
The purchase and delivery of the car was seamless. I was provided with support and demos upon collection. Harvey was helpful in setting up the drivers on the new system. Harvey was also very helpful to answer questions before I placed my order.
09 August 2024
Robbie was super helpful and efficient, lovely guy to deal with.
09 August 2024
I'm happy with things
04 August 2024
Again the sales person took very good care of me
04 August 2024
My customer service experience at Sytner Harold Wood was exceptional. Everyone I dealt with paid great attention to detail, always giving me their time to answer my questions and offering support and understanding.
03 August 2024
We have bought several cars from this BMW Centre. This was the best experience we have had so far.
03 August 2024
Very pleased. Mason Purcell at Sytner Harold Wood answered all questions and sold us the car. Mason was very professional, came across very well and a credit to BMW.
02 August 2024
Outstanding customer service, staff were lovely to deal with and paid attention to every detail. Took time to explain all options and gave great suggestions.
02 August 2024
Compared to other showrooms, we were made to feel really comfortable and the service provided has been exceptional. He has gone above and beyond and is a real asset to BMW. I would highly recommend Harvey and the showroom to friends and family
02 August 2024
Great customer service and a very enjoyable experience
29 July 2024
Experience was great at BMW. Very welcoming staff and supportive. The coffee helps a lot!
28 July 2024
Just an all round good experience.
25 July 2024
Sale person ANTHONY made me feel very comfortable the time I walk in very welcome and listened to my needs in a car and needs as a disable person.
24 July 2024
I was helped and advised by Anthony, he was courteous, professional and highly knowlegable
24 July 2024
Good information and advice about cars available and financial implications. Total transparency about pricing, deposit and finance agreement.
24 July 2024
Over the moon with it
17 July 2024
It was a pleasure
16 July 2024
ANTHONY WAS FANTASTIC HE TOOK HIS TIME TO EXPLAIN EVERYTHING TO US FROM START TO DELIVERY! HE DELIVERED THE CAR FOR MY PARENT AND THE ENJOYED THE WHOLE EXPERIENCE!
14 July 2024
Great service and information from start to finish
13 July 2024
Overall, I was highly satisfied with my experience at this BMW Centre during the purchase and delivery of my new car. The staff were exceptionally knowledgeable and attentive, guiding me through every step of the process with professionalism.
13 July 2024
From inquiring the vehicle to hand over the actual car, everything went smoothly. Andrius was very friendly and thorough with explanation.
12 July 2024
Courteous, knowledgeable and efficient staff - a strong sense of personal attention
11 July 2024
Beautiful unveilingvof my new car
06 October 2024
Alexia was absolutely great. She was very helpful and made the whole process easy and without stress.
06 October 2024
Staff more engaging than previously, providing a more personal experience. All work carried out within the advised time, and all work fully explained. Alexia was very professional and friendly.
06 October 2024
Nice coffee and the surroundings were fine
06 October 2024
Mike was great. It looked like another annoying visit where the car would need to stay and thus inconvenience me once again but Mike pulled out the stops to sort it.
06 October 2024
The dealership should have followed up with me within at least one week.
06 October 2024
Nothing to add -I very was satisfied
04 October 2024
Could not find a problem with my tireecen though the problem persists. Paid an extortionate amount of money for a failure of an investigation. Valve changed on the wrong tire, despite me telling them which one was the issue.
04 October 2024
For now l have no problem with the service l received.
04 October 2024
Everything was taken care of in one day and all seems good
04 October 2024
Excellent customer service. And the waiting area is kept clean, tidy and presentable with facilities to work while you wait.
03 October 2024
The assigned customer service agent and workshop manager were helpful in dealing with my queries.
03 October 2024
Easy to communicate
02 October 2024
Finished faster than expected
02 October 2024
Good service, car wash nicely, quick service and good communication
02 October 2024
I had a few problems with the vehicle. Was kept up to date about what was wrong and needed replacing. Happy that it drives smooth again
02 October 2024
Polite, attentive, diligent, attention to detail.
02 October 2024
They telephoned me and were aggressively pushy trying to sell me extras - all when id explained i was a pensioner and inside the supermarket in front of other customers!
02 October 2024
Danielle was very helpful in dealing with my recall. friendly and professional, she had my car out the front for me ready to collect after .Charley was very friendly over the phone and a pleasure to talk to. 5* to these 2 for there customer service
02 October 2024
The service was good, Danielle was very nice and helpful.
01 October 2024
Fast and professional service
01 October 2024
The staff are friendly, I get regular updates on my vehicle and have a poimt of contact who keeps me well informed.
01 October 2024
Smooth process throughout
01 October 2024
Excellent
01 October 2024
Great service and really friendly staff members
01 October 2024
Matt was efficient, honest and clear in the way he dealt with my issue.
30 September 2024
I am very disappointed with my recent experience first of all my wheelnut key was broken by one of your engineers and I wasn't provided with any replacement one. When I contacted BMW customer care and the gentleman's name was Musa Mahmood didn't even
30 September 2024
Works completed on time
30 September 2024
Very pleased with service
30 September 2024
It was good Comms could be better
29 September 2024
Steph Rose was very helpful, courteous and efficient.
29 September 2024
Excellent customer services
29 September 2024
Got the job done quick
29 September 2024
Everything was carried out perfectly and prifessionally.
29 September 2024
First class. Great video as well to show underside of car.
29 September 2024
It was easy to get this organised and they were transparent all the way.
29 September 2024
Great experience
28 September 2024
Very satisfied, it was a very good experience.
28 September 2024
All went smoothly
28 September 2024
My car had a wash and vacuum and was looking lovely after being done and five minutes after arriving I was on my way home fully satisfied like a military operation excellent
28 September 2024
Great service
28 September 2024
Staff were polite and welcoming as well as proficient in their individual roles.
28 September 2024
The staff were very helpfull
28 September 2024
Good quick service
28 September 2024
Customer care was excellent
28 September 2024
Took car in early no problem
27 September 2024
They checked my car properly and fixed the problem with in the time commitment.
26 September 2024
I received a call within a few hours of leaving my car at the center once the work was complete, and the staff was welcoming and the receptionists helped gudinging the customers as quickly as possible.
25 September 2024
Kept informed of progress and any possible issues
25 September 2024
Extremely amazing help given to me by your colleague. He was very kind, knowledgeable, professional and diligent with my requests. Thank you Thomas Beardsell
25 September 2024
Easy to book, reassuring updates from staff, car returned in fantastic condition
25 September 2024
Very polite
24 September 2024
matt sorted out all my queries. He called multiple times that day to give me updates which was great.
24 September 2024
Very friendly staff.
23 September 2024
Very professional
22 September 2024
I was treated with respect and the team were polite helpful and friendly
22 September 2024
Kept up to date and the car was finished within a very quick time period as requested
22 September 2024
As above
22 September 2024
I like this branch, I always leave happy
22 September 2024
They came and picked the car up and notified me previously with what time they were coming. My car had been washed and cleaned inside and out, as well as serviced and it was done very quickly, which was good because I needed the car that afternoon.
22 September 2024
All done
22 September 2024
Met my needs.
22 September 2024
They sorted everything
22 September 2024
Same as above.
22 September 2024
There were struggle at the initial booking process where my booking had to be cancelled once and rescheduled the week after. On the day the team was extremely professional and courteous
21 September 2024
Deserve 10/10
21 September 2024
Good service
21 September 2024
Services here was great ??
21 September 2024
Great communication and team
21 September 2024
Adviser helpful and explained everything.
21 September 2024
Again this is down to Musa hospitality.
20 September 2024
Polite and helpful advisor. Seamless and efficient service
20 September 2024
This centre is very professional, the customer experience is very good keeping me informed from ene to end
19 September 2024
As per answer to n question 1 and car wash was very poor.
19 September 2024
the service time was fine and all around together went well
19 September 2024
My vehicle is always in good condition after any kind of service.
19 September 2024
Great customer service from musa
18 September 2024
Everything went well
18 September 2024
As Above.
18 September 2024
I felt very confident that the service was thorough and professional.
18 September 2024
Expedient and accommodating.
18 September 2024
The level of service received was appalling. I think this is the second visit I made to this location and I am shocked! I urgently needed to leave for prayer, my vehicle was ready for me, upon asking a receptionist if they can find someone to release
18 September 2024
From check in, to service and parts personnel. All fantastic and helpful.
18 September 2024
All work was carried out with no delays
18 September 2024
Consistently a great service provided by Tennyson.
17 September 2024
Friendly, knowledgeable, kind and professional staff, lovely waiting area with refreshments couldn't ask for more
17 September 2024
Car paperwork service report was not given, still waiting for it. Was told car would be valeted, it wasn't. Receptionist was not very organised
17 September 2024
Excellent customer service, very good people with a honest and friendly attitude. She was so Welcoming and helpful
17 September 2024
Professional, supportive and friendly.
17 September 2024
Great experience, service was quick and cheaper than expected
17 September 2024
I always ask to deal with Tomasz because he is great to deal with and always makes sure your happy with what's going on, this guy make visiting a real pleasure
17 September 2024
Quick Excellent customer service
17 September 2024
Helpful polite friendly staff
17 September 2024
Great service, really friendly staff and always keeping me updated/informed which is nice, especially whilst waiting for a service.
17 September 2024
Thomas prioritized my work, gave me updates and the work was done promptly and properly with good feedback on next steps
16 September 2024
Good customer service
16 September 2024
Dropped car for service and after a day caution for coolant was flashed Means nobody even checked it.
16 September 2024
As above
15 September 2024
Absolutely amazing staff dedicated to providing a professional service and looking after your every need. All very polite and cheerful without the falseness often experienced in retail environments.
15 September 2024
best communication
15 September 2024
Once again efficient and fair value. Plus the car looked great after a hand wash.
15 September 2024
Very good and quick
15 September 2024
Alexia was helpful and explained all to do and it was done.
15 September 2024
The staff at the service center were very courteous and appeared to be managing the multiple cars and customers efficiently. Although I came much earlier than my appointment time, my car was quickly received. People around were happy to ans questions
15 September 2024
On arrival we was greeted by polite and friendly staff, offered refreshments and had a comfortable seating.
15 September 2024
Fast and efficient service
14 September 2024
Easy to check in and kept informed on progress of vehicle
14 September 2024
Good service at a reasonable price
14 September 2024
Service was good and was kept well informed by the team throughout the day.
14 September 2024
No problems experienced with staff dealing with customers
14 September 2024
I needed the car serviced quickly while I waited service and washed with in 2 hours
14 September 2024
There is more room for improvement when it comes to customer service. I am happy to elaborate further on this via telephone. I can be reached via T07904942268
12 September 2024
I was particularly impressed with how quickly the repairs were completed and the attention to detail shown when my vehicle was returned. It was clear that customer satisfaction is a priority for your team.
12 September 2024
The recall work was done and even the alignment corrected. A final wash was also done complimentary.
12 September 2024
Car was nicely cleaned when I collected.
12 September 2024
Greeted on arrival. Everything was explained to me regarding the service and estimated cost. Quick service.
12 September 2024
Completed works on time that was stated and good communication
12 September 2024
Steph and the team always try to help me with finding the best appointment for me. I prefer to wait for my servicing as it is a long way to go home and find alternative transport to get me back again.
11 September 2024
Nothing to complain about.
11 September 2024
Great friendly staff, Danielle was very helpful in answering any questions I had.
11 September 2024
Great customer service. Process very efficient and thus customer friendly From booking to paying
11 September 2024
Always 110% satisfaction from staff to booking process
11 September 2024
Always pleasure to go there
10 September 2024
Sam the service representative was great , clear and helpful
10 September 2024
Good service
10 September 2024
Communication throughout was faultless.
10 September 2024
Job done as requested
10 September 2024
No grief
10 September 2024
Everything that was needed was completed in no time.
10 September 2024
For all the reasons above..
10 September 2024
Good customer service
10 September 2024
Thomas kept in touch
10 September 2024
Excellent
10 September 2024
Great
09 September 2024
Friendly staff
09 September 2024
No update given on progress and work on car only started when I phoned to check on progress late afternoon even then service not completed due to part. Had to bring car back next day, was told will receive heavy discount but no discount received
09 September 2024
Hassle free and very friendly staff
09 September 2024
Service is and has always been excellent well pleased with our they have looked after me.
09 September 2024
I was completely satisfied with the way I was treated on the day (by Steph).
09 September 2024
Please with the work carried out
09 September 2024
The transfer box, which was replaced with a re-manufactured one (as BMW no longer manufactures these), is already leaking again at the seal between the casings. It's a temporary fix yet again, and I'll need to bring the car back next year for another
09 September 2024
Owning an M4 comp convertable and an X5 M50d I would not bring my cars back again unless I was informed of changes to communications to customers especially being able to speak to someone there before the appointment- which would have resolved most
09 September 2024
The service was done quickly and efficiently. The service supervisor (Steph) was really friendly and enthusiastic, thank you ????
09 September 2024
Friendly and helpful
09 September 2024
After being told I couldn't have my problem diagnosed, the service assistant asked me to give her a 10 out of ten in the survey. She later phoned me up to remind me to give her a 10. Maybe she should have spent more time on customer service.
09 September 2024
First class service. Very polite and welcoming staff.
09 September 2024
Always curtious, efficient and on time.
08 September 2024
Smooth process, car cleaned afterwards
08 September 2024
Very helpful throughout
08 September 2024
Efficient service but a bit impersonal.
08 September 2024
Very pleasant to walk in not scared or worried to ask them anything.
08 September 2024
Service was great and such friendly staff! Love my waiting appointments
07 September 2024
To the point and on time
06 September 2024
Good communication and the entire process kept simple by the CSR Stephanie along with regular updates in progress
05 September 2024
Very clean all staff were friendly
05 September 2024
Danielle was ver informative and told me everything up front. We had a nice chat. I'll be bringing my car back.
05 September 2024
I am very Satisfied.
05 September 2024
The centre does not learn from its mistakes. I asked for the service centre manager to call me but no response has been received.
04 September 2024
Car work progress Ap never updated so whats the point of it. Too easy to blame systems being down and causing the work delay. Over promised and under delivered. Car had to go in twice because the MOT wasnt completed. So, hopeless service.
04 September 2024
Being a customer for 10 years now, and I still always come here for the excellent customer service. Thank you.
04 September 2024
Efficient
04 September 2024
Very professional and courteous service
04 September 2024
The receptionist who assisted me was incredibly helpful, providing the necessary information for me to obtain a valid MOT pass. Her assistance made the visit worthwhile and she offered valuable information for future services.
04 September 2024
See above.
04 September 2024
To service by all
04 September 2024
I only trust my car with Musa and the team at Harold Wood. Headache free service every time. Thank you
03 September 2024
Always being my car to this dealer and the staff are always a pleasure
03 September 2024
Because i was
03 September 2024
Easy to book, constant update on line and on the phone ,easy drop off and pick up
03 September 2024
Very satisfied
03 September 2024
I cannot fault the staff at Sytner Harold Wood, who were very helpful.
03 September 2024
As above.
03 September 2024
Very satisfied. Musa is a credit to Sytner BMW
03 September 2024
Quick response to action required Keept well informed
03 September 2024
Completely hassle free
03 September 2024
Quick turn a round
03 September 2024
Excellent customer service
02 September 2024
Outstanding
02 September 2024
It's always a lovely welcome at the door. We were kept well informed of progress and when we picked up our car, Sam was lovely and friendly and provided excellent customer service.
02 September 2024
Always helpful, quick service
02 September 2024
All good, but there were some delays, so not quite a 10
02 September 2024
Choosing service options online is confusing. Car had brake pad warning light so booked in for bp service and regular service but bp service includes wider service. Also booked MOT for same day but that doesn't appear on service confirmation
01 September 2024
Very helpful knowledgeable staff.
01 September 2024
When I mentioned I can't afford as I am retired and it's cheaper outside they brought the price down as outside price I was telling the truth
31 August 2024
After service and MOT completed was given reassurance about the safety and reliability of the car performance.
30 August 2024
Customer service was not up to the mark.
30 August 2024
Well organised flow of work just a lot of it.
30 August 2024
Fantastic customer service by Sammy, he went above and beyond and was very personable, a great representation of BMW!
30 August 2024
Lovely staff, every time I've been they've maintained professionalism and always a friendly approach.
29 August 2024
Very quick drop off. Called to let me know as soon as the car was ready. Friendly Service Advisor and painless pickup too.
29 August 2024
good assistance by service representative
28 August 2024
Excellent customer service
28 August 2024
Very good customer service
28 August 2024
Very comfortable with BMW official parts and technical know how.
27 August 2024
Because bmw took very good care with me and looked and tightened bolts on the car with made my drive 10 time better highly recommend to go to bmw as the service is above and beyond
27 August 2024
The service was done in time, and car was cleaned
27 August 2024
Hoped it could have been quicker or you had additional courtesy card available.
27 August 2024
Staff very courteous and helpful very efficient
27 August 2024
Top class service ever time I've been to the dealership
27 August 2024
I had no problems and everything was done to keep me happy
27 August 2024
Very helpful, quick no complaints. Excellent service.
27 August 2024
Very reasonable
27 August 2024
He took me through what service needed to be carried out
27 August 2024
Matthew was very helpful and kept me up to date throughout.
26 August 2024
They found a way to reduce the service fees, which was quite expensive before. Besides they provided a cab to drop the customer to any point of location, while the car is with them.
26 August 2024
Stephen silk made our experience great from start to finish, very professional and extremely helpful!
26 August 2024
Everyone really nice
25 August 2024
Service advisor did everything needed. Excellent.
25 August 2024
All work completed to expectation, no issues encountered.
25 August 2024
Great service and very efficient
25 August 2024
Couldn't fault the standard of service received
25 August 2024
Staff friendly and efficient.
24 August 2024
Always a good experience from your members of staff
24 August 2024
As before good service
24 August 2024
polite and efficient service
24 August 2024
Your service department always takes care of not only my vehicle but also myself. Understanding my needs and expectations. I can't fault tennyson and Nick and his wonderful team
24 August 2024
The team did a really good job with servicing my car - I've had no issues since then.
24 August 2024
Great service
24 August 2024
Stephanie was excellent 10/10
23 August 2024
Car serviced and cleaned to my entire satisfaction. Pleasant and smiling staff.
22 August 2024
At the end of my visit Charlie was very pleasant, handed me my car keys and escorted ne to my car, ger helpfulness deserved 4*
22 August 2024
Very good communication, kept me informed what's happening all the times.
22 August 2024
Professional and equally welcome with excellent communication
22 August 2024
Excellent service everything was on time
22 August 2024
The staff who saw me was very nice and friendly.
22 August 2024
No fault. Exceeded expectation.
22 August 2024
Easy to deal with and very courteous.
22 August 2024
At every stage of work, information provided
19 August 2024
Service was amazing and I was kept up to date during the day with everything that was happening
19 August 2024
Overall it was a new experience for me as it was the first time I had waited for a service to my car the area where I waited was very comfortable with a drinks machine and toilets staff we're attentive time passed quickly
18 August 2024
I am completely satisfied.
16 August 2024
Are hard trying to fix the car although we can't find the source of the problem
16 August 2024
.
15 August 2024
Sytner always do my servicing they did it so I could have the car back asap and kept in touch with me through out
14 August 2024
Fast and efficient
14 August 2024
Again, excellent service
14 August 2024
Work completed in good time Also got my car cleaned
13 August 2024
Always happy with the service
13 August 2024
Alexia provided excellent customer service, keeping me fully informed about the work that was being done.
13 August 2024
Fast efficient and professional
13 August 2024
They explained to me the faults and the best resolution
12 August 2024
The whole experience was brilliant. Appointment booking was easy and Alexia was brilliant on the day, keeping me informed of progress while I waited for the car.
12 August 2024
All my needs were met
12 August 2024
Good service, would like to say as my car had an MOT and required a service it was found to need the brake pads renewed, as it was on the ramp it might be a nice idea to charge a little less.
11 August 2024
all good except the collection arrangements. My service advisor was busy with another customer which is understandable. However only after waiting and making a specific request was I able to deal with another advisor to save further wait.
11 August 2024
Umair was very helpful but he said you need to speak to BMW regarding Warranty
10 August 2024
You answered my call, best thing these days to talk to a human being and quickly plus you cleaned it up nicely
10 August 2024
My car was all booked in but had to change the booking last minute due to a family emergency, Mathew was very understanding and compassionate and overall an excellent member of your team.
09 August 2024
My service experience at Sytner Harold Wood was excellent - Tennyson was friendly, informative and very efficient with the service he gave me. I did not have dealings with any other member of staff on this occasion.
09 August 2024
excellent experience from start to finish
09 August 2024
Almost a perfect experience from start to finish
08 August 2024
Lovely people, great service, Alexia was very helpful on the day
08 August 2024
Very satisfied. A recurring issue on my car seems to be finally fixed and was even given advice on my car for the forseable future.
08 August 2024
As above
08 August 2024
Received with professionalism
07 August 2024
The work was completed in good time and detailed information was provided.
07 August 2024
Honesty is paramount to me and they have always been honest.
07 August 2024
Danielle went over and above to get my car done
07 August 2024
The sales person I dealt with was very professional
07 August 2024
Because every work together to get a great experience
06 August 2024
Good customer service
06 August 2024
Always well looked after
06 August 2024
The service staff are extremely knowledgeable
05 August 2024
They were going to clean the car but ran out of time, which was a little bit dissappointing.
05 August 2024
Prompt service in replacing my wing mirror glass.
04 August 2024
My wife & I were very well looked after & the car was returned in immaculate condition.
04 August 2024
Just the admin staff let the service down!
04 August 2024
Gave an excellent service while helping as much as was possible
04 August 2024
The complimentary car wash looked brand new
04 August 2024
Very Happy
02 August 2024
Very satisfied with the experience
02 August 2024
Putting customer first. Use of advanced technology to rectify problem on the car. The service agent was extremely helpful in ensuring that the wheel alignment was done to a high standard.
02 August 2024
Very well satisfied
01 August 2024
Very prompt service
31 July 2024
No problems.
31 July 2024
Musa was very professional and polite.
31 July 2024
Very satisfied
31 July 2024
Both Aliana and Alexia are friendly, professional and approachable. Thank you for saving me a lot of time and getting this job done.
30 July 2024
As above
30 July 2024
My requests were replied promptly. The assistance was great and I had a good experience
30 July 2024
I was definitely satisfied and comfortable.
30 July 2024
Courteous receptionist and service advisor. Work done in time advised
29 July 2024
Staff were nice and helpful - especially Alexia! Everything ran smoothly
29 July 2024
From the moment I need to book through to collection 10/10
29 July 2024
I like the environment and the customer service is amazing.
29 July 2024
Excellent service by Umair
29 July 2024
Everyone is very helpful and can't do enough for you.
29 July 2024
Lovely staff
29 July 2024
Sytner Harold Wood is my choice of branch for the past 3 years due to the profesionalism and timely manner that my vehicle services have been done. Shout out to Musa for ensuring that I get the best customer service experience of proudly owning a BMW
29 July 2024
Service cost could be slightly cheaper.
28 July 2024
Professional and timely
28 July 2024
When Umir was off. I didn't get updates on the work being done on my car. Even after several calls in.
28 July 2024
Was annoyed at first cancellation but everything was good at the second booking
28 July 2024
Planned and carried out efficiently
28 July 2024
Steph kept me regularly updated and was very professional and helpful.
27 July 2024
I have got great service from Steph, she kept me updated with the progress of the service. She also followed up with a call if everything was okay after the service.
27 July 2024
All went smoothly
27 July 2024
Job completed on time
27 July 2024
Everything was great
26 July 2024
Excellent service.
25 July 2024
you feel at home when there
25 July 2024
Best BMW center I know
25 July 2024
Work carried out to a high standard
24 July 2024
Staff very helpful and service completed, car valet too
24 July 2024
For giving long standing customers price discounts
24 July 2024
Brilliant service 10 out of 10, kept informed and was a really smooth process
24 July 2024
Quick and easy.
23 July 2024
Yes please good thanks ?? ??
23 July 2024
Nice welcome on arrival. Good tea and coffee facilities. Video overview of the car is a nice touch.
23 July 2024
Very satisfied with the guys at Harold wood, always so friendly.
22 July 2024
Very satisfy additional services
22 July 2024
Helpful staff
22 July 2024
Good all staff were really nice and friendly
22 July 2024
Staff were very prompt and called to ensure the visit and service was good.
22 July 2024
Very Good from the reception when I handed my car in.
21 July 2024
Excellent customer liaison
21 July 2024
All good
21 July 2024
I was expecting to wait for two hours for the service but it was done in just over an hour.
21 July 2024
Friendly polite team
21 July 2024
Dealing with my customer service agent (Alexia) was good. I have had some serious issues with others agents at this branch in the past, so it was refreshing to have good service.
20 July 2024
Car MOT completed - offer to wash car for no extra charge and friendly professional service from staff
20 July 2024
Professional and 5 stars customer services.
17 July 2024
Sytner were very courteous and efficient
17 July 2024
I was immediately greated on arrival and Danielle,the service advisor was knowledgeable and friendly. An unusual problem with the car was sorted out with danelle keeping me informed at all stages.
17 July 2024
Very welcoming staff and my car was serviced efficiently, gave me on line updates and even washed and vacuumed my car. Special mention to manager Tennyson for looking after me.
17 July 2024
Very helpful
17 July 2024
Very helpful adviser
17 July 2024
Made very easy from start to finish
17 July 2024
Was made feel comfortable and updated
17 July 2024
Friendly staff. Work carried out within week of first approach
17 July 2024
Everything was made easy and was treated well
17 July 2024
Very professional
17 July 2024
Friendly staff. Made to feel welcome
17 July 2024
Car was in for recall, phoned when done no problems
17 July 2024
Quick, efficient and friendly
17 July 2024
Quick efficient and the car was gleaming.
16 July 2024
Again wasted my time as I had to go back, and also had to travel back to Cambridge for the garage to put their service back on from last year
14 July 2024
Just had a Good experience
14 July 2024
Great service received last visit
14 July 2024
Professional
13 July 2024
Very professional, always update on progress
11 July 2024
Impeccable service
05 October 2024
Great customer satisfaction and fast response every time