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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
470 ratings and 254 comments received in the last 90 days.
18 August 2025
Really great service. Anthony went above and beyond to answer all questions and prepare everything for smooth handover.
15 August 2025
Mason was excellent in helping with everything but not being too much. Answered all questions and was a pleasure to do business with.
14 August 2025
As promised done everything on time.
04 August 2025
Always had good service thats why i have stayed since 2008
03 August 2025
I was extremely satisfied with my experience at the BMW Centre. Anthony was knowledgeable, helpful, and made the entire process smooth and enjoyable
02 August 2025
As above
01 August 2025
Everyone I interacted with in the show room, Lauren and Harvey. They were so friendly, just amazing. They explained the process step by step. Lauren was lovely to speak to.
29 July 2025
very knowledgeable, helpful and tailored for my needs
27 July 2025
Issa was fantastic from start to finish! Gave us all the differrent options and explained them all. Was transparent with everything and nothing was to much. Made the experience enjoyable and gave reassurance throughout
26 July 2025
Mason was informative and thorough through the whole process.
25 July 2025
Attentive knowledgeable staff who are a pleasure to deal with.
23 July 2025
Anthony Mac, our Sales Advisor, was very professional and went out of his way to make the delivery day experience special.
21 July 2025
Anthony was superb A pleasure to deal with
15 July 2025
Staff very informative and knowledgable whilst placing the order for the car. The collection of the car was very easy. Anthony took his time showing us how everything works. The reveal with the cover and bow was nice.
12 July 2025
Love the car and had a great experience at the Harold Wood branch.
12 July 2025
I had excellent service from Anthony throughout. From the initial enquiry in February, to pick up in June. Selling my previous car back yo BMW was seamless too.
11 July 2025
I was helped by Any Unwin. I found him to be helpful, knowledgeable, caring and a pleasure to deal with. I was also helped by Nick who was also extremely helpful
09 July 2025
As above plus Harvey always kept us in the loop and gave us regular updates
09 July 2025
Explained the process that was smooth and efficient
06 July 2025
Isha is a good salesman. Everything prepared on time. Car came a day before and isha got it ready for me to be next day. Isha is very nice man. Always responsive and has a nice face. My good and trusted sales bmw man
04 July 2025
Harvey answered all of my questions with ease and knowledge and was very professional
02 July 2025
Harvey Page the Sales Executive who looked after us was fantastic in the way he guided us through our purchase of a 1 series 120 MSport
30 June 2025
Great team in Ronnie and Harvey Great communication throughout Timely and punctual at all times Handover very professional
22 June 2025
Mason was quite brilliant with us and made the buying process easy
22 June 2025
Again, Anthony made the the whole process really straightforward and easy.
21 June 2025
Very attentive and communicative
21 June 2025
Issa was very knowledgeable, helpful, patient and was excellent in communication. We felt well informed and were able to make a decision without being rushed. An excellent experience, particularly when compared to our experience at other dealers.
20 June 2025
Very happy with the car,and service
18 June 2025
Excellent service and Issa was very patient when demonstrating the new car's features.
15 June 2025
Issa provided an excellent service. Very helpful, adapted and accommodated towards our needs without hesitation. Skills, knowledge, experience all with the right attitude.
14 June 2025
I was immensely satisfied with my experience especially as it was my first purchase through BMW. Issa and the team were highly attentive and made it a smooth and enjoyable purchase.
10 June 2025
Everything was seamless and clear.
09 June 2025
I was kept updated regularly and Harvey Page who was the sales executive was very professional
08 June 2025
Quick delivery better then all competitors out there who gave a longer waiting time for delivery, as I needed a car asap.
04 June 2025
Harvey was very very assistful
03 June 2025
I really appreciated how BMW went above to make me feel like a valued customer. The thoughtful touch of placing a bow on the car, along with the personalised message, added a wonderful level of detail and care to the experience.
03 June 2025
Everything worked well and as it should. Quite unusual in this day and age. I felt that my custom was valued.
26 August 2025
Very efficient service provided by the Service Department. As previous, nothing but praise for Danielle who is a pleasure to deal with.
25 August 2025
Both Matt & Tennyson were very helpful - communicated excellently throughout my car's progress.
25 August 2025
Great service
24 August 2025
I waited for the car to be inspected and Danielle kept me fully appraised throughout the process.
24 August 2025
BMW Harold Wood continues to deliver brilliant service, and so would recommend it over any other dealerships in the local area. The team, and Sam, looked after all of my needs, making sure that I was informed along the way.
24 August 2025
Excellent friendly service, super helpful, great knowledge
24 August 2025
Good service
23 August 2025
MOT not completed until late otherwise 5 stars
23 August 2025
Again, customer service high and very efficient and great communication
23 August 2025
The lady that dealt with me was amazing . The receptionist was very polite and I managed to leave my laptop behind and they had kept locked away in a cupboard
23 August 2025
Friendly staff, good comms
21 August 2025
I was called and asked to pay for something which was covered under warranty and the caller was adamant that it was not. Not very professional. Then to be told they will do me a
21 August 2025
Because it's the best I've had
21 August 2025
The service was efficient and friendly.
21 August 2025
I was warmly greeted upon my arrival at 7.30am, offered a refreshment and was dropped to the station - all part of a quality service. Alexia Efthymiou and Tennyson Henry are an asset to Harold Wood BMW.
21 August 2025
Very pleased with them
19 August 2025
The lady helping me was very nice
19 August 2025
I was extremely satisfied with the level of service on the phone before booking an inspection for my car and once I arrived to the service centre too.
19 August 2025
Read above
19 August 2025
Really enjoyed my experience! Polite & professional service! Well maintained and clean place also! Amazing!
19 August 2025
I have not owned a BMW for 10+ years and I was very impressed with how you have improved on what was already a good service.
18 August 2025
Samuel was great. Didn't waste any time to get my car MOT'd.
17 August 2025
Efficient
17 August 2025
In particular, the service provided by my designated service receptionist, Chloe, was excellent.
17 August 2025
Matthew was very helpful. He kept in contact with me and give me the updates on my car.
16 August 2025
The job was carried out in a timely and excellent manner. Better feedback and follow up could be given on an airbag/ seatbelt indicator light that was coming up on dashboard although this was not a part of my main visit.
16 August 2025
All dealt with well
16 August 2025
I believe you got it right staff who I delt with the best 10. Out. 10 all. Day long you are not going to lose me the service all round very good better than it used to. Be
16 August 2025
They done recall as expected.
16 August 2025
The vehicle service and customer care service experience was very good.
16 August 2025
Sharp and attentive from the moment you drive in.
16 August 2025
Always receive excellent service
14 August 2025
Excellent service
14 August 2025
Quick and efficient
12 August 2025
Staff have always been professional and helpful and polite
12 August 2025
Was kept up to date with everything, good communication
12 August 2025
It's very good service
11 August 2025
The service Team were able to establish faults and rectified the problem albeit they were unable to resolve one problem with Oxygen sensor. I had to buy the part from bmw parts and got it fitted in another garage due to expensive labour charges.
11 August 2025
Service was good but sales was not, I was told my car needed an alignment even if done the month before already. The results of the alignment were given and not a single value justified a re alignment. I also asked for the engine maintenance package
11 August 2025
Usually satisfied with the result !!
11 August 2025
Great service again as above
10 August 2025
Everything ran smoothly
09 August 2025
Works was completed fast and informed through the process.
08 August 2025
Wait was too long
06 August 2025
Alexia was great, made the whole process smooth
06 August 2025
Daylight robbery
06 August 2025
My experience was first rate with no problems. The waiting area is comfortable with good quality hot drinks and biscuits available. The staff were very attentive and kept me informed of my vehicle's progress.
06 August 2025
Finishing the above statement Tuesday mid day they called us the car is ready Poorly cleaned So very bad communication, no empathy
06 August 2025
Understanding and accommodating
06 August 2025
Very good
06 August 2025
Very professional
06 August 2025
Kept me informed aboutthe work being carried out on my vehicle
06 August 2025
It was a good experience everything went smoothly
06 August 2025
Advisor was good and was helpful/informative in dealing with the issue.
06 August 2025
Quick and easy
06 August 2025
Straight to the point
03 August 2025
Very good customer service.
02 August 2025
You where spoton
02 August 2025
Quick and informative
01 August 2025
Very
01 August 2025
Did exactly what was needed
31 July 2025
Same as abov
31 July 2025
All staff very good
29 July 2025
The service was outstanding
29 July 2025
Advance estimation of time required could be given to be more prepared
29 July 2025
Great Customer Service and Professional Execustion
29 July 2025
Satisfied with outcome
28 July 2025
See above. It is such a shame that BMW provided service which I even would not expect from a small garage.
27 July 2025
Swift, slick service, like the video overview to show what's happened during the MOT and highlighting possible future areas of concern and clearly explained
27 July 2025
Same as above
27 July 2025
Excellent service throughout
27 July 2025
Communication and lack of trust with my car with your engineers/mechanics
26 July 2025
I will have been completely satisfied but I thought the cost was inflated.
25 July 2025
Good service good overall
24 July 2025
I brought my vehicle for a Used Warranty repair in 16-Jul. It took until 22-Jul to have this addressed after multiple mistakes. After collecting the vehicle there is a new problem. I am very disappointed by the service and technical expertise.
24 July 2025
Smooth service
24 July 2025
i think the experience was great although the price was exorbitant
23 July 2025
Happy knowledgeable staff
23 July 2025
Excellent customer service very helpful and keeped me up dated with the service of car very professional .
23 July 2025
Not actioning concerns I have raised in a timely manner
23 July 2025
I was given information in every field And they solved my car problem
23 July 2025
Matt was Amazing. 10 stars for him. But as you can imagine , I am not happy at all that I changed my shock absorber for no reason its expensive
23 July 2025
Annual service & MOT. Told all fine, health check video all fine. Ok to collect the car. Upon collection it has failed the MOT! Car in over the weekend, finally collected Tuesday. All thru the process communication v difficult. I had to chase for inf
22 July 2025
Can't really say
22 July 2025
Plesent staff at BMW
22 July 2025
Staff was very helpful the best service I had form any garage in the past
21 July 2025
Always done the proper check non the vehicle and get in touch with me for everything
20 July 2025
See above. Terrible communication
20 July 2025
Clear and straightforward process and also a nice waiting room.
20 July 2025
Great staff and friendly staff
18 July 2025
Fantastic customer service, was able to get a loan car even when initially told unlikely. Lovely welcoming receptionist
18 July 2025
See above answer!
17 July 2025
Good, polite and attentive service.
17 July 2025
Syntner couldn't repair an issue with my windows surround so i have to rebook it in for a whole day. Parts were not available so wer3 put on order and unfortunately duecto holidays/commitments it will be a little while before i can book the car in.
16 July 2025
Very satisfied, top people working in there
16 July 2025
Went in for a specific service and this was carried out as well excepted
16 July 2025
The service received was excellent.
16 July 2025
Car is running smoothly and am happy with work completed.
15 July 2025
Nice waiting area plus coffee machine and very clean facilities polite staff who seem to cate
15 July 2025
Everything was perfect
15 July 2025
I put the car in to be fixed car wasn't fixed and had £550 bill for service but service light still showing up
15 July 2025
Promt and refreshing
15 July 2025
Staff very polite and kept me updated with the progress of the service
15 July 2025
Timely and efficient
15 July 2025
Met expectations
15 July 2025
I was entirely happy with the provided service. It was done as requested with great standard. I took the car to sytner harold wood for an engine service. The service agent Tony explained clearly what needs to be done and other addition work needed.
15 July 2025
Thanks for customer service by Danielle and Matthew
14 July 2025
Repairs carried out excellently.
13 July 2025
All good professional service
13 July 2025
They always do perfect job and keep you informed
12 July 2025
Good nice people
11 July 2025
The problem was solved in the best way possible at the time.
10 July 2025
The staff very friendly and helpful. The waiting room was nice.
09 July 2025
Every single year I give my mobile number ( which hasn't changed in the last 6 years but they insist on calling an old number
09 July 2025
Being using this site for quite a number of years for two BMW cars. Always been helpful from the moment the car in booked in, looked after by the receptionist with offer of drinks, informative during and completion of services. Great team!
09 July 2025
Very profesional staff. Very carefully and friendly with the customers.
09 July 2025
They serviced my aircon but no improvement in terms of cooling. They say it is how it will work without even seeing (by phone). I cross verified with my friends X1, Colling is verily good in his car.
09 July 2025
Following my recent visit I would like to highlight the quality of service I received. I appreciated the professionalism and promptness of Samuel.
08 July 2025
All good
08 July 2025
The work was completed on time.
08 July 2025
I booked recall online. BMW should only give bookings they can cope with as they control them. Car taken in, not given the same day but the next due to workload!!. When left operative said that BMW will wash the car. Not washed
08 July 2025
Car was marked during the process I had to use t cut to remove it
07 July 2025
Terrible service always something wasn't right, either cups on air condition was not screwed,car was in wash after service , dashboard service info not cancelled
06 July 2025
Musa, top guy, fast efficient and effective. Courtesy car unexpectedly, thank you.
05 July 2025
As above 5 star service
05 July 2025
Good service
05 July 2025
Work was done on time or just before estimated time. Car wash was included, however it wasn't fully cleaned as the dirt marks were still on all the wheel and and they didn't use the dry cloth for inside windows which left dot dot marks on all windows
04 July 2025
Very good
04 July 2025
Extremely professional service
01 July 2025
Danielle was very helpful and straightforward during my recent service and mot.
01 July 2025
My BMW rear bumper got dent/scratched by technician. Issue highlighted and sorted out following day.
01 July 2025
Very professional service n car feels good.
01 July 2025
Holly was the only member of staff that was helpful and. dealt with tracing where my tyre was as I phoned up numerous times and no other member called me. back except for Holly
01 July 2025
Good to have the vehicle inspection report, I feal confident work was to a high standard
01 July 2025
Not a happy customer
30 June 2025
Informative with every step ahead
30 June 2025
Matthew Tomlinson is the reason for this score. Polite, Friendly and very Helpful. Matthew is a credit to the BMW brand and to Sytner Harold Wood.
29 June 2025
Quick, helpful and thorough
29 June 2025
Chloe was really nice and helpfull.
27 June 2025
10/10
27 June 2025
Staffs are friendly and gives all updates
26 June 2025
??????
26 June 2025
Super
25 June 2025
Excellent service from Musa
25 June 2025
Clean cool and friendly
25 June 2025
Great staff, helpful and friendly. Treated you with respect.
25 June 2025
Excellent service
25 June 2025
Good communication
25 June 2025
??
24 June 2025
It was a long day and a very long wait, but it was all worth it in the end. My car came out like it's just been delivered straight from the showroom.
24 June 2025
Were very helpful
24 June 2025
Car left worse than it came
24 June 2025
See above
24 June 2025
Cannot fault the service of the car.
24 June 2025
Quick and efficient
24 June 2025
I was given a warm welcome, directed where to go to 'check in' and then directed to waiting area and most importantly, the coffee machine!
24 June 2025
Very satisfied. MOT been done in 90 minutes as stated
24 June 2025
Good workshop setup, all the staff friendly and professional.
23 June 2025
Still no AC in the car nothing resolved
23 June 2025
Good customer service during visit
22 June 2025
From the moment I stepped into BMW Harold Hill, I didn't just feel like a customer-I felt like part of the BMW family. The staff were incredibly kind, welcoming, and genuinely attentive. Every interaction felt personal, and they went out of their way
22 June 2025
Well taken care of
22 June 2025
Excellent service
22 June 2025
Customer service is at the heart of Sytner group.
22 June 2025
Efficient workmanship looking after my car
22 June 2025
Quality and choice of items
22 June 2025
The team at Sytner is very good and the works is also very highly appreciated.
22 June 2025
Previous service has been excellent but there was a "communication break down "somewhere leading to our aircon system not being regarded twice?BUT ,BEN listened and understood and courteously remeded the situation.
21 June 2025
Very good service!!! Welcoming and informative. I only marked it down because the mechanic took offf my dashcam when there was no need to. And then failed to put it back on! The wire was unhooked from the device.
20 June 2025
Fast and everything I needed was sorted.
19 June 2025
Very good
19 June 2025
I am happy with the service experience overall. The reason for not scoring the highest is because the service experience needs to be more proactive by BMW to be a perfect score eg. Explaining what the charges are, being kept up to date
18 June 2025
Everything went smoothly & friendly staff
18 June 2025
I wasn't happy I had to book for a second visit
18 June 2025
Very good service
18 June 2025
Good customer service.
17 June 2025
The service was good, albeit a little expensive but the wating are feels a lot like an hospital waiting area and the many staff seems happy to chat among themselves.
17 June 2025
Done what said they would do girl assistant very professional
17 June 2025
Good services provided and was constantly updated with any issues.
17 June 2025
Very welcoming
17 June 2025
Dealt with in a friendly manner
17 June 2025
Clean work Knowledgeable mechanical engineers.
17 June 2025
Advisors I have dealt with do not seem to understand customer service properly and didn't seem to know what was going on with my car upon each enquiry.
17 June 2025
The staff are always friendly and helpful
17 June 2025
The service was done very well and the car actually seemed to drive better than before
15 June 2025
Completely satisfied
15 June 2025
Great communication with what my car was brought in for and also what was due
15 June 2025
My app told me I needed a minor service and could wait 90 mins but when I got there was told straight away it'd need to be a major service meaning I had to wait around for hours, why can't your team advise this during the booking so I plan the day.
14 June 2025
I gave it 5 out of 5 because my overall experience was very good - the staff were professional, the service was done on time, and communication was clear. There's always room to strive for improvement, but I left satisfied and would happily return.
12 June 2025
Because it went exactly as it was supposed to. And you can't ask for anything more.
11 June 2025
Ok but would be nice for the App to diagnose Aircon and wheel alignment issues so it saves the upsell call.
11 June 2025
No stone left unturned. Attention to details. Impeccable service delivery by Matt. Always a joy to return to this service centre where my car was bought from brand new.
11 June 2025
Samuel has been extremely helpful
11 June 2025
Because i dont have any issues.
11 June 2025
Everything I required was not only completed but completed promptly and nothing was too much trouble for Tennyson.
10 June 2025
The whole process was very easy and everyone was very helpful
10 June 2025
very nice girl who kept me informed of what was going on at all times
10 June 2025
I know that I can trust them to do a good job.
10 June 2025
Very good service
10 June 2025
The service is exceptional. Tennyson and his team are so professional the service and MOT are carried out perfectly
09 June 2025
satisfied that the MOT was completed but not with overall service
09 June 2025
Overall, I was very satisfied with my service experience at Sytner Harold Wood. The team was professional, courteous, and kept me well informed throughout the entire process. From check-in to collection, everything ran smoothly and efficiently.
09 June 2025
On all previous visits I have given full stars, unfortunately I had a bad experience when initially greeted by Allana.
08 June 2025
The customer service advisor who is call Samuel Offe was very helpful
08 June 2025
I had to stay at BMW because I couldn't drop the car off and go home then come back so I stayed at BMW and I was offered coffee and hot chocolate for drinks and they were offered with a lady who kept offering drinks for us
05 June 2025
Smooth process, good service and friendly staff.
05 June 2025
See above
04 June 2025
Great customer service
04 June 2025
All down to One person.
04 June 2025
as above
04 June 2025
Quick and reliable service
03 June 2025
Danielle made sure my car was ready for when she said it would be and
03 June 2025
As above
03 June 2025
I am very pleased with the customer service at bmw service centre.
03 June 2025
Friendly
03 June 2025
Samuel Offe was extremely helpful and knowledgeable and offered me more services to consider
22 August 2025
Salesman, Mason, was always friendly, efficient, accurate and helpful particularly with the technology that surrounds the financial process. He attended very quickly to emailed queries.